10.0

really awful
Crashes / Fires:
5 / 3
Injuries / Deaths:
4 / 0
Average Mileage:
14,885 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Chrysler Pacifica:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #94

Jun 032019

Pacifica

  • 16,000 miles
When the car is either stopped, in park, or shut off and you open either second row power sliding door it will open 99% of the way and then close on its own. The same is true if you are trying to close the door, it will close almost all the way and then just reopen. Sometimes it can take numerous tries before the door opens or closes completely. There are no obstructions, or anything at all in the way that would cause this to happen. I picked a date of June 3rd because you asked for a specific date, but this happens all the time.

- Flushing, NY, USA

problem #93

Aug 012018

Pacifica

  • miles
I have had multiple electrical problems with my 2017 Pacifica that began roughly one year into my 39 month lease (currently 22 months in). The auto start/stop indicator and a message saying the hood is open when it's not repeatedly shows on the dash when driving and when stationary. These issues were supposedly "fixed" twice now with a third appointment in a few weeks (takes forever to get in to the dealer and I'm fed up with having to rent a vehicle while the dealer "fixes" the problem). Also, the car has stalled at least 10 times in the past year, most recently yesterday, which requires me to shift to park and restart the vehicle. This too was supposedly "fixed" each time the dealer had it in the service dept. I was very lucky that the car was sitting idle at a red light or stop sign during each of these occurrences. I would hate to think of what could happen if I was driving at any rate of speed and the vehicle stalled. Additionally, the battery indicator has come on twice now in the past two days, which suggests the battery isn't charging right. However, I checked the battery via the vehicle information section on the dash and the battery is running appropriately. I will continue to monitor that as well and have the dealer check it at the appointment in a few weeks. With all of that being said, these problems should not be occurring in a vehicle that is not even two years old! these are safety concerns that have the potential to cause serious harm to the driver/passenger of the Pacifica as well as innocent bystanders. It is noteworthy that I currently have 21K miles on the vehicle. These issues began around the 12K mile mark.

- Tallahassee, FL, USA

problem #92

Jun 082019

Pacifica

  • 44,000 miles
I just purchased this vehicle on 05/18/2019. Twice it has stalled out. One time I was at a stop light, the "start/stop" service light came on and it completely died. The second time we where accelerating at an incline and it started to jerk really bad as if it was missing the gears. Then the same service light came on and it stalled again. We pulled over and turned it off for a while. Once we started it operated okay again. I have been doing some research and it sounds like this is happening to many of these vehicle. My biggest concern is that it is going to happen in the middle of an intersection and cause an accident. This vehicle has everything I was looking for but I am now terrified to drive it with my family. It has been taken in to be serviced but because there are no error codes stored I am being told there is nothing they can do unless it happens again. Hopefully, the next time it happens, we aren't in a more dangerous situation.

- Grand Junction, CO, USA

problem #91

Jun 102019

Pacifica

  • 22,587 miles
Car jerks while driving and accelerating on the road. The car jerks while in motion city and highway driving. Chrysler dealership are unable to fix this issue, they have changed battery and updated software but car is still jerking while in motion.

- Orlando, FL, USA

problem #90

May 312019

Pacifica

  • 15,700 miles
Vehicle unexpectantly stalled while in motion.

- Allentown, PA, USA

problem #89

May 222019

Pacifica

  • 50,000 miles
When accelerating the vehicle often stalls or jerks or does not accelerate as untended. This occurs on freeways and also while turning or accelerating from a complete stop.

- Delaware, OH, USA

problem #88

May 182019

Pacifica

  • 37,000 miles
The backup sensors suddenly stopped working. As soon as I noticed I went into the settings to check that the sensors were not accidentally turned off, they were still checked as on and active. I backed up several more times coming with an inch of my garage wall and still no sensors/noise/alert or brakes automatically being activated. I took it to the dealership and they corrected the issue. That was 8-10 weeks ago and then today backing my car out of the garage my husband almost hit his own car because the backup sensors failed to work. I checked the settings and once again, the sensors are checked and supposed to be working.

- Loveland, OH, USA

problem #87

May 152019

Pacifica

  • 24,300 miles
As I was exiting the parking garage, the trunk opened up while the car was being driven. There was a loud noise from the liftgate and the rear windshield was shattered, plus the wiper system broke.

- Houston, TX, USA

problem #86

May 072019

Pacifica

  • 28,690 miles
While driving the vehicle at between 25 and 30 mph, the front passenger window went down by itself. About 4 minutes later at the same speed the vehicle shut off completely by itself. I was able to steer it into a parking lot and into a parking space. All power was lost when it shut down and even though it was in drive while I was gliding into the parking space, it was as if the vehicle was in neutral. No power steering, so very hard to steer it. After the vehicle stopped completely, the vehicle locked in place. I put the vehicle in park, instructions came up on the dash that said to press brake and start vehicle. I was able to restart it and continue on my drive. This is not the first time the front passenger window has gone down by itself, but it is the first time the vehicle has completely shut down.

- Surfside Beach, SC, USA

problem #85

May 012019

Pacifica

  • 55,000 miles
We have had multiple problems with this van and it's only two years old and when I say multiple it's seven and now eight with the air conditioner blowing hot air. This seems to be a problem with this van from my reading. Now I have been a loyal Chrysler owner and Dodge pickup owner since 1990 but this kind of makes me want to switch to another make. A loyal owner for years (xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Marion, OH, USA

problem #84

May 012018

Pacifica

  • 25,000 miles
Your 2017 Chrysler Pacifica is a piece of crap. It stinks like crap because the air stinks when it comes out of the vents almost all the time. We already paid $75 to replace the filter. Less than 6 months later we're having this exact same issue. I see that it may be mold or something according to other complaints on your website. I am allergic to mold and it's tmaking me sick. I don't think we should have to fix it again and I want it fixed permanently. What do you plan on doing about this? I know that it's a well known problem that occurs often because I've seen complaints online about it.

- Kearney, NE, USA

problem #83

Jan 242019

Pacifica

  • 52,000 miles
The van jerks and and stalls when shifting gears (especially on low gears). It then suddenly surges.

- Burtonsville, MD, USA

problem #82

Jan 092019

Pacifica

  • 29,000 miles
Rough idle and constant rattling noise at highway speeds coming from the lower passenger side of door. Driver's side seat belt area rattling when driving on country roads.

- Mount Vernon, IL, USA

problem #81

Mar 212019

Pacifica

  • 15,000 miles
The fcw doesn't seem to work all the time. The two years that I have owned it it has only activated maybe three times. But what I'm concerned about is the two times I really needed it it worked just the opposite it gave me no brakes and no warning and I had to turn onto the side of the road going around cars and when I replied the brakes they worked. Luckily I avoided a crash and there were no obstacles on the side of the road. I have had it in twice for recalls and told them about it, nothing. Since it just happened a second time I'm taking it to another dealer I have no confidence in a solution.tho. This van has about 46 minor non safety related problems.also. I had just turned off the freeway and the brakes took the cruise off but when I approached the stopped cars there was no brakes.and no warning to brake.and no car applied braking as required by the fcw system.as it is supposed to stop you.

- Roy, UT, USA

problem #80

Feb 212019

Pacifica

  • 39,000 miles
When driving at various speeds car will stall and then slam into gear and it feels like you have been hit from behind - have had the recall done that was to fix this problem but it is happening again now with more frequency. Very scary when it occurs.

- New Albany, OH, USA

problem #79

Apr 012017

Pacifica

  • 50 miles
Safety equipment unreliable and dangerous. Cannot see with back up camera in rain, bright sunshine, or any glare. Will run over things this weather. Forward and side cameras are as unreliable, but real problem us in backing up van. Cannot see below tailgate window height. Also, proximity warning units on front and rear bumpers change activated distances regularly, and some work sporadically. I learned not to use them but again, as tear camera useless, this is a very serious risk.

- Pikesville, MD, USA

problem #78

Feb 042019

Pacifica

  • 10,000 miles
Wife was driving the vehicle and it shut off while approaching an intersection. Vehicle shut down, gave warning that it must be in park before restarting.

- Dunwoody, GA, USA

problem #77

Jan 232017

Pacifica

  • 16,500 miles
Last night, I opened my car door that was parked in a parking lot to put my 4 year old daughter in her car seat. The sliding car door fell off, driver's rear window shattered. This is unacceptable. A door does not fall off. The entire door fell off and not only did it fall on top of me that I had to catch it but the door scratched the whole driver's side. Glass shattered and pieces of glass flung at my 4 year old daughter. I have had over 6 recalls on this vehicle and now the whole door falls off. I'm at a loss of words right now but the safety of this vehicle is not safe, at all!!!! I need someone to contact me regarding this asap!

- Middletown, NY, USA

problem #76

Aug 012018

Pacifica

  • 28 miles
When just starting to drive from a stopped position the car will make a lurch and there is usually a noise with that lurch. This occurs wherever and often when just starting to drive from a stopped position.

- Harvest, AL, USA

problem #75

Nov 012018

Pacifica 6-cyl

  • 16,000 miles
While driving my Chrysler Pacifica limited 2017, I heard a jerking sound inside the car, then a series of loud noises, I noticed ther is no connection between steering and whhel, car dragged to the curb, hit the curb and stopped, on examination I noticed front right wheel has come out half way, noticed some kind of metal come through the wheel rim, incident happened infront of school after I pick up my kids, car was driving at 10-20 mile per hour,

- Buena Park, CA, USA

Read the next 20 complaints »