10.0

really awful
Crashes / Fires:
5 / 3
Injuries / Deaths:
4 / 0
Average Mileage:
14,885 miles

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« Read the previous 20 complaints

problem #54

May 302018

Pacifica

  • 16,000 miles
Three separate but related incidents: (1) when driving down a neighborhood street at under 30 mph the van suddenly lost the ability to go forward. Pushing the gas pedal to the floor resulted in nothing. Since the van was going uphill, it began to decelerate at a slow pace. After a few seconds, the van regained the ability to move forward normally. (2) the van was stopped waiting to turn left. Upon pressing the gas forward and moving out into traffic, the van lost it's ability to move forward about halfway through the turn. In addition, a "thud" could be felt that felt like the van had been hit from behind. However, nothing hit the van. The loss of acceleration exposed to oncoming traffic. In 3 to 5 seconds, the van regained normal ability. (3) when driving down a busy street in traffic at around 20mph, the van lost the ability to move forward and a "thud" was felt as if the van had been hit. Again, it hadn't been hit. After 3-5 seconds, the van regained the ability to drive forward. Our suspicion of the cause has been the transmission. This is due to the "thud" feeling and the loss of moving forward. However, on two separate trips to the dealer, the cause has been diagnosed as "ABS module in plant mode". the ABS module has been replaced but it does not fix the problem. It does not feel like the van is trying to brake on its own as the deceleration in speed is extremely gradual. Rather, it feels like a loss of ability to propel/accelerate forward. The van is extremely unsafe to drive as you never know when you will lose the ability to move forward (and thus out of harm's way). These three incidents have occured in less than 150 miles of driving over the past 3 weeks ending 5/30/2018.

- Franklin, TN, USA

problem #53

May 232018

Pacifica

  • 45,000 miles
I had a problem with the electronic injection for more than 3 times, and a piece that was solved was replaced. A short time later, on my alternator, it had to be changed. Now I'm having trouble with my air conditioner, which freezes and stops to freeze suddenly. Probably an electrical problem or some part that does not start and does not start the compressor.

- Windermere, FL, USA

problem #52

May 212018

Pacifica

  • 22,000 miles
My 2017 Chrysler Pacifica has over 22,000 miles on it. About a month ago, I started experiencing hard shifts, jerks, MINIstalls when accelerating. It has happened while coasting in traffic, accelerating from red lights, stop signs, and merging into traffic! I believe its 2-3 gear shift. I feel the rpms drop down to nothing and spike. It feels like being hit from behind and getting whiplash. Its very powerful and frightening. Having two kids in carseats when his happens is scary! the dealership hasn't been able to reproduce to problem (even on a drive along) and they say they can't do anything about it until a check engine lights comes on. Warranty is up in 14,000 miles - this needs to be fixed by then. Latest occurrence was this morning accelerating from a stop.

- Glen Arm, MD, USA

problem #51

May 032018

Pacifica

  • 16,000 miles
The lane keep assistant (lanesense) system went offline and stated it needed service. Took to the dealer and they stated the lower front camera needed to be replaced. When the dealer was asked if the problem is common, they could not answer. This is the same part on every Fiat Chrysler of America vehicle with this feature. This system has the ability to take the control of the vehicle from the driver and direct the vehicle in the appropriate direction. If this item is functioning incorrectly, it has the potential to steer the vehicle into other vehicles and on coming traffic. This feature failed while the vehicle was in motion at near highway speeds (55 mph) in heavy traffic.

- Harvest, AL, USA

problem #50

Feb 012018

Pacifica

  • miles
Cpsc: We are owners of two (2) diono radian rxt carseats that we have installed in our 2017 Chrysler Pacifica. The car seats appear to be incompatible with our vehicle-- the seats come loose easily, move around back to front and side to side significantly in the seat.

- Presto, PA, USA

problem #49

Mar 202018

Pacifica

  • 13,000 miles
Purchased vehicle in August 2017 and have been experiencing problems since then. Grinding noise started to occur around 1000 miles. It would occur intermittently around surface street driving speeds. Sound appeared to come from driver side. Harder grinding noise occurred around 7000 miles intermittently, with it occurring both in cruise control and out of cruise control. Lurching forward when shifting gears also occurred around the 1000 mile mark. Was told this was "normal". but how can it be normal when the vehicle is brand new. Was told the softer grinding noise and louder grinding noise were both normal and result of power steering. However, I wasn't ever steering when the sounds occurred. Lastly, the biggest complaint is that the car stalled twice around 13,000 miles. Both times at the stop-light (thank god) and accelerating. First time the entire electrical component shut off. Placed the car into park and pushed the "start" button again. The second time the car would not accelerated, instead lurched forward as if we were being rear-ended, made a loud clunk noise and just stopped. Both times no accidents occurred thank god. Regardless, the safety of my family should not at this much risk when we purposely bought a brand new vehicle with all safety features.

- Escondido, CA, USA

problem #48

Oct 012017

Pacifica

  • miles
Right sliding door does not close on own. It stalls out and has to be manually closed. This problem started in October 2017 and continues to the present.

- West. Fargo, ND, USA

problem #47

Mar 172018

Pacifica

  • 15,378 miles
My van has stalled out on me 3 times now and the dealership keeps tell nothing comes up on their computer and it might be the auto/start battery

- Rincon, GA, USA

problem #46

Mar 102018

Pacifica

  • 6,000 miles
My new Pacifica seems to have problems with the forward collision avoidance system. Three times while driving at low speed with no car in front of me the car made a loud alarm and big red letters "brake!" appeared on my dash. This occurred at low speed on Suburban roads (20-40 mph). It was startling. I could not figure out why this was happening. Then I started getting a notice on my dash that would say "acc/fcw sensor is dirty and needs to be wiped off and that the "acc/fcw system was disabled". I thought at first that this was the problem however, this has continued intermittently even when the sensors are wiped off. Finally, while travelling at high speed on the interstate, we were nearly in a collision only avoided by swerving into the next lane. Although we almost hit the car in front of us, the Pacifica had no reaction: No alarm, no "brake!" light, no braking, nothing. I took it into the dealer who said they could not reproduce the problem and therefore could not do anything for me. I showed them on their own forum that this was a known issue, but to no avail. I am very concerned about not having the safety features for which I paid. I am disgusted by the lack of concern from dick hannah Chrysler in vancouver wa.

- Vancouver, WA, USA

problem #45

Mar 132018

Pacifica

  • miles
My vehicle has a recall notice U01 from Chrysler and a letter was delivered that it was completed after the recall was issued on January 11th 2018. The car has never been to any dealers and the letter claims that this was completed 2/18/18. I believe that they are sending false notices about recalls being completed without them actually being completed. As a matter of fact, we did experience this complete stall as described in the recall.

- Garden City Park, NY, USA

problem #44

Mar 082018

Pacifica

  • miles
Uconnect app 'travel link' displays pop-up weather alerts while driving. Alerts do not automatically go away and block navigation screen. Must click ok or red X to close. Very distracting while driving. Need uconnect option to disable weather alerts.

- Land O Lakes, FL, USA

problem #43

Mar 012018

Pacifica

  • 4,956 miles
Leased a new Pacifica a few months ago. Around the end of February the vehicle stalled while parked. Then while starting up the vehicle in March the vehicle information system screen shut off for no reason, this included sensors, back up cameras, nav, climate, radio etc.

- Staten Island, NY, USA

problem #42

Jan 112018

Pacifica

  • miles
Chrysler dealership is apparently claiming to make repair for the sudden stalling recall, without doing the work. On mopar.com it shows I had an update for this on Jan 11, 2018. I had an appointment for an oil change that day, but I canceled it and haven't been in since. There is no way they updated my van then or later, since the vehicle wasn't there. Yet NHTSA shows no open recalls on my vehicle, and mopar shows the recall work done on a day that is impossible.

- Fredericksburg, VA, USA

problem #41

Feb 052018

Pacifica

  • 8,900 miles
Transmission shifts very hard coming out of first. Sometimes when the transmission shifts hard it throws a emergency brake, which causes the vehicle to stop. No matter at a 20 mph or 50mph. Not a safe vehicle for a family. Sliding doors will lock up at times and will not open or shut. Also, the navigation screen rather it's the radio, nav, air shuts completely down/freezes up along with the tvs at times.

- West Columbia, SC, USA

problem #40

Feb 192018

Pacifica

  • 8,760 miles
I was driving straight on a 25 mph on a city street. Within several seconds, my radio, dash lights and engine shut down and the car came to a complete stop. I could not turn my hazard lights on. After several attempts I was able to restart the car and drive it normally.

- Royal Oak, MI, USA

problem #39

Feb 082018

Pacifica

  • 2,000 miles
My vehicle has been stalling and till now Chrysler has not provided any update although a recall notice has been issued. I called fca and they said they are not aware of the recall. It appears that they are not taking the recall issued by the government seriously.

- Whittier, CA, USA

problem #38

May 182017

Pacifica

  • 5,000 miles
The vehicle was purchase new 10/1/16 and has not been in any accidents. A few months after purchase, the vehicle will randomly forcefully buck or jerk during acceleration, sometimes from a stopped position, or while accelerating at low speeds, while turning or driving straight. I once thought I was hit from behind after accelerating from being stopped at a red light because it was that forceful, but I was not hit. Another incident involved my young daughter who has juvenile rheumatoid arthritis and I believe the jerkiness aggravated her neck and upper back issues that she was going to physical therapy for. My auto insurance company opened a claim which I believe has been subsequently closed. After contacting the Chrysler customer service case# 32926365 was opened. I voiced my concerns for the well-being of my young daughter as well as my elderly mother while driving in this car to both the Chrysler customer service and the crystal dealership. I have 5 separate invoices from the dealership documenting my attempt to have the dealership, crystal in brooksville, fl, (352) 597-1265, repair the problem. My customer # is 68029 and these invoices are as follows: Inv# 588194 dated 5/18/17 with mileage 15143, inv# 592369 dated 8/17/17 with mileage 20275, inv# 596082 dated 11/3/17 with mileage 23572, inv# 597362 dated 12/4/17 with mileage 24545 & inv# 50047 dated 12/14/17 - 12/22/17 with mileage 25056. No repair has been made correcting this issue and it is still ongoing. I believe and understand that Chrysler was aware of this issue with the Pacificas prior to selling me my vehicle on 10/1/16 and I was not informed of it. Had I been informed of this issue, I would not have purchased it. I believe a new transmission in the 2017 Pacifica is possibly the problem, but am not sure since the dealership repeatedly denies being able to duplicate the problem.

- Spring Hill, FL, USA

problem #37

Dec 112017

Pacifica

  • 7,500 miles
The left slider passenger door will not stay closed. If the door is opened and then shut, it will re-open. There is no way to keep it closed once it has been opened. This obviously happens when the vehicle is stationary.

- Holly Springs, NC, USA

problem #36

Feb 012018

Pacifica

  • 4,500 miles
My 2017 Pacifica shutt off on me while I was in the middle of traffic, I was in bumper traffic and had stopped for a few seconds then as traffic started to move I took my foot off the brake and the van shutt off. The brake became very stiff, turned car off to restart and didn't do anything, tried a second time to turn on and it worked. Then the following day after dropping my boys at school I came to a red light and I was getting ready to come to a stop when the light turned green and I went to step on the gas pedal and the car jerked.

- Goodyear, AZ, USA

problem #35

Jan 242018

Pacifica

  • 20,500 miles
Vehicle stalled multiple times at low speeds and the dealer has no fix for it. I don't want to drive the vehicle and prefer if Chrysler buys it back. Attached are some pictures I took of the message it displayed when stalled

- Gilbert, AZ, USA

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