10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
9,405 miles

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« Read the previous 20 complaints

problem #8

Jul 282018

Pacifica

  • 10,902 miles
July 28, 2018 7:20pm: Stopped the car at crosswalk for pedestrians. While car was stationary with my foot on the brake, the engine started to race with increasing force. Fearing that I could not hold it back with the brake, I reached over and shifted the car into neutral, which remedied the situation. Notes: 1) the cruise control was not engaged at the time. 2) the auto stop/start was not engaged (I.e. the blue light was on). This is not the first time that this has happened. July 13, 2018 12:15pm at disney world: I was traveling down an incline toward a stop sign. As I applied my foot on the brake, the engine began to race with increasing force, despite my foot on the brake. As there was no traffic coming, I simply took my foot off of the brake and proceeded through the intersection. The situation seemed to remedy itself. Notes: 1) the cruise control was not engaged at the time. 2) the auto stop/start was not engaged (I.e. the blue light was on). Neither of these events appear to be associated with Chrysler's U64 or U50 recalls, as neither the cruise control nor manual park release were engaged. However, it should be noted that the auto stop/start was not engaged in both situations. Additional observations: On numerous past occasions, when the car did have the auto stop/start feature engaged (I.e. blue light off), the car would "buck" while going through an intersection (I.e. it would slam into gear). This is one of the reasons why we now disable the auto stop/start. I am an electro/mechanical engineer with 40 years experience and former global director of product reliability, safety & consumer impact for motorola.

- Boynton Beach, FL, USA

problem #7

Jun 282018

Pacifica

  • 5,450 miles
2018 Pacifica with 5450 miles on it. While driving on highway at 60 mph with adaptive cruise control engaged, vehicle sudden appeared to stop running. Vehicle had been operating perfectly normal with no indication of a problem until it started to quickly lose speed and had no response from accelerator pedal. Message on dashboard said to place vehicle in park and press start button. I'm not sure if the engine was actually idling or if it had completely stopped running. I did not notice a loss of power steering or brakes. Coasted over to shoulder, placed in park and tried to restart. The engine would start, but only idle at about 600 RPM. Accelerator pedal had no effect on engine RPM and I could not shift out of park. Shut the vehicle off and restarted it several times with same result over a 3 minute period. Then I switched the auto start/stop button into the off (defeat setting) and was immediately able to restart the vehicle, which then operated as normal. Since this incident yesterday, the vehicle has operated as normal and has reported no faults through the U-connect application. Clear weather with temperature near 100 degrees when this incident occurred. Both keyless remotes for the vehicle were inside the vehicle, mine in my pocket and my wife's in her purse. Before heading out on this trip I had used the remote start function and allowed the vehicle to run in remote start mode until it timed out. Then had remote started the vehicle a second time before switching it to normal run mode before leaving the parking lot. This was about 40 minutes before the event happened. It occurred to me that the messages that were displayed on the dash while the vehicle was inoperable were similar, or possibly identical to messages displayed during the remote start function, which is why I thought of switching the auto start/stop button to the defeat position.

- Pine, CO, USA

problem #6

Jun 112018

Pacifica

  • 5,200 miles
On June 11th on my way home from work I stopped at a store and parked the car. Upon my return to my car about 15 minutes later, I unlocked, sat down, put my foot on the brake and pressed start. The car started as normal. I attempted to put the car in drive and the lever would not move out of park. The orange engine light remained on. As I had a similar problem on May 23rd, I turned off the car and attempted to start and shift into drive again with no different result. I tried several more times with no luck. The car started just fine, it simply would not shift out of park and each time the engine light remained on. The parking brake was not on nor did I try to push it. I called my roadside assist to order service to be towed to my dealer. I got out of the car for a few minutes and then got back in to try the process again and still no result. After about 30 minutes total, the tow truck arrived. Just as he was arriving I tried same process and the car did shift into drive. I still had the car towed and the dealer spent over one week trying to determine the cause with no answers. Chrysler was very involved since I had this same problem on May 23rd. However, on that may date my car stalled while I was waiting at a stoplight on a busy road and then locked in park so I could not move it. This time I was not moving as the car was parked in a lot. After 8 days at the dealer I have my car back.

- Mukwonago, WI, USA

problem #5

May 232018

Pacifica

  • 4,476 miles
On May 23, 2018 I was in route to work per normal. It was about 8:30 am. The car was stationary in the left hand turn lane (second from right lane) on a 6 lane busy city street waiting for a red light to turn green so I could turn left/North onto next street. The car was in drive with my foot on the brake. As the light turned green I took my foot from the brake to the accelerator and the car suddenly powered down. I put my foot on the brake, put in park, turned off the car, and then pushed start again. The car started but would not move out of park. I retried several times with no luck to get the car out of park and move forward. I put on my hazards as cars started to stack up behind me while I was motioning for traffic to go around me. I tried again to restart and while the car would restart, I could not move it out of park and was stuck there. With my hazards on, I called the police to assist and then tried to use my uconnect to reach my 'free' roadside assitance using my assist button. I got an error message multiple times that it would not connect. I found the 800 number and manually dialed myself. After about a 10 minute process I finally was able to order service via the text process that was sent to me. It took another 5 minutes before I received confirmation that tow truck was ordered. Police arrived. I called back to determine how long tow truck would take to find it was 90 minutes. This was unacceptable due to my location and the traffic backup. I called my dealer directly and they sent service within 30 minutes. The dealer immediately received a call from Chrysler star team (due to the roadside report I filed) and they had my car for one week. I have the car back now and there are no solid explanations as to why this happened. I know that Chrysler was very involved in having dealer perform multiple tests. Thankful I was not on freeway.

- Mukwonago, WI, USA

problem #4

Apr 202018

Pacifica 6-cyl

  • 20,763 miles
The car randomly shifts to what sounds like neutral and has the rpms skyrocket while driving around 10-15 mph. After 2-5 seconds of loss of momentum the transmission engages and jerks the car forward like it was rear ended. This happens 3-4 times a day. The dealer states "nothing is wrong, we cant replicate the problem". this car is not safe to drive, but its our family vehicle and is needed on a daily basis.

- Raeford, NC, USA

problem #3

Apr 012018

Pacifica

  • 3,000 miles
After a stop, then stepping on the gas and nothing happens. Finally takes the gas and lurches forward. On 03/15/2018 the dealer updated the tcm software, said mine was out of date. Seemed ok until 04/01/2018 when it did the same thing again. Mileage is 3000.

- Strongsville, OH, USA

problem #2

Feb 152018

Pacifica

  • 360 miles
I had just purchased this car and was driving away from the dealer. About a mile down the road I was slowing down and started to put on the brakes when I had an uncontrolled acceleration event. (it felt like someone had just stepped on the accelerator). I had to slam hard on the brakes and just avoided hitting the car in front of me. I know this was caused probably by the computer but I know it wasn't me. My foot was only on the brake. I know this feeling well since I used to have a 2004 prius where this happened to me many times.

- Westminster, CA, USA

problem #1

Dec 302017

Pacifica

  • 3,968 miles
2018 touring L plus towed. Was driving along and started losing all power, systems started to shut down, van was limited in speed and function. By the end all warning systems had failed, power steering was gone, ABS was gone, after the battery hit 8.9 volts we lost control of the transmission, the "D" on the display started flashing and the van shut off 15 seconds later. Once the van was off I was unable to put it in park or apply the parking brake due to the loss of power.

- Southwest Harbor, ME, USA