really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,619 miles

About These NHTSA Complaints:

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problem #10

Sep 062019


  • miles
My vehicle stalls and rolled back three times since purchasing it near the end of August. I know the engine is in idle mode during a stop or stoplight to save on emissions, but the transition from idle to restart when pressing on the gas pedal is not seamless. In fact, it is loud and has rolled back a foot when on changing from brakes to gas pedal.

- South Lyon, MI, USA

problem #9

Aug 202019


  • 2,000 miles
The contact owns a 2019 Chrysler Pacifica. While the vehicle was stationary at a stop sign, the accelerator pedal was depressed, but the vehicle failed to accelerate. In addition, the check engine indicator illuminated. The vehicle was taken to clemons Chrysler Dodge Jeep (1601 a ave w, oskaloosa, ia 52577, (641) 673-3447) where it was diagnosed that the axle rods needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the same dealer and the contact was informed that fluid was leaking and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 2,000. The VIN was unknown.

- Eddyville, IA, USA

problem #8

Sep 062019


  • 730 miles
The contact owns a 2019 Chrysler Pacifica hybrid. While driving 73 mph, the "stop safely, the vehicle will shut off soon" warning message appeared. The contact parked the vehicle on the side of the road before the ignition turned off. The vehicle was unable to be driven and was towed to jimmy britt Chevrolet Buick GMC (located at 1011 town creek blvd, greensboro, ga 30642, (706) 453-2500) where it was diagnosed that the ABS control module and transmission needed to be replaced. There were also 113 error codes. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 730.

- Richmond Hill, GA, USA

problem #7

Sep 092019


  • 8,088 miles
On interstate highway left lane at 65mph, check engine light comes on, red plug-in light comes on, and car slows to a stop in lane. Car does not turn back on after several attempts. After five minutes, car starts again. Check engine light remains on. Stalling recall not found for this VIN, but is in manufacture date range of recall.

- Newport Beach, CA, USA

problem #6

May 162019


  • 12,700 miles
The contact owns a 2019 Chrysler Pacifica. While driving approximately 45 mph, the "stop safely vehicle will shut off soon" message illuminated. The vehicle was taken to bob allen motor mall (859-236-3217, located at 725 N maple ave, danville, ky 40422) where it was diagnosed that the relay switch was stuck. The part was replaced, but the failure recurred. The vehicle was taken back to the same dealer and the auxiliary battery was replaced, but the failure recurred. The manufacturer was made aware of the failure and provided a case number. The case manager promised to call the contact back, but the contact had not received a call. The vehicle was not repaired. The failure mileage was approximately 12,700.

- Lancaster, KY, USA

problem #5

May 042019


  • 500 miles
The steering wheel pulls to the right or to the left while driving at highway speeds. Happens randomly never know when it will turn in either direction. When driving at 60-65 and passing a slower vehicle, it often requires firmly guiding the car against resistance back to the lane. Requires driving while grasping the steering wheel firmly to prevent the vehicle from veering from its path. Will also occur at lower speeds but not as often. Also, when driving on an expressway the steering, sometimes but not every time, becomes unstable if a truck passes it. In those instances, it veers to either the right or the left. The concern is that it could veer directly into the passing vehicle if the driver is less than alert and not firmly grasping the steering wheel. During a lifetime of driving, I have never before experienced a vehicle that felt as dangerous as this one. I took it to the dealer who proclaimed it in perfect running order. I filed a complaint with the Chrysler (case number 58533009) and was advised to take it back to the dealer and try to convince them to take it on a test drive. However, the dealer said they test drove it, which is doubtful since the mileage number did not change while it was in their hands. The dealer highlighted a comment on a report titled 08-electrical/be-electronic control modules/module, electric power steering (epsm)/description and operation that reads: Variable servo steering: When the speed of the vehicle is increased, the module reduces the amount of assistance to the column. Possibly Chrysler, in that statement is revealing that the steering mechanism is unsafe at highway speeds.

- Saginaw, MI, USA

problem #4

May 012019


  • 1,851 miles
While my wife was sitting in the car with the car running in park the car began to go in reverse and it started to accelerate and brakes didnt work and car crashed into a fence and shed. Multiple witnesses confirmed her account as she had window down and was screaming with her hands in the air. Once car came to a stop it was confirmed that car was in park. Very scary.

- Belmar, NJ, USA

problem #3

Nov 292018


  • 100 miles
Vehicle hesitates from gears 1-4 jerking through each gear. Have had valve body replaced not fixed. Have been to dealer 7 times and was told this is the way it is. Purchased the vehicle new and was reported immediately no offer of money back.

- St Petersburg, FL, USA

problem #2

Jan 012019


  • 75 miles
The vehicle jerks (hesitates) while accelerating from a start to about 37 mph. Suspect gears 1-4. have been to dealership 7 times since I purchased the new vehicle. Have had valve body replaced, adaptations reset, even the radio was replaced already. Vehicle now has 1000 miles on it and still has issues. The dealership service has tried everything they can aside from replacing the transmission. The zf 9 transmission is the problem and Chrysler (fca) has refused to fix the problem as they continue to get many many complaints.

- St Petersburg, FL, USA

problem #1

Oct 202018

Pacifica 6-cyl

  • 150 miles
Could not start Chrysler Pacifica for one hour Friday morning. Finally starting, the engine shut down while moving at low speed approaching a light (at time thought it was the gas saving feature) and was very difficult to start. Drove it to dealer Monday, after a very difficult start for a fix yesterday. Dealer could not duplicate problem so I drove home, parked, and today it would not start. I had to have it towed back to dealer. Concerned engine could shut down at speed locking controls. As cause is unknown, I believe this is a safety issue for Chrysler and a heads-up to the NHTSA. The problem began with about 150 miles on the odometer and the van now has about 475 miles. Updated 11/30/18

- Tijeras, NM, USA