The second row seats recline locking mechanism failed. It does not lock leaving the seat to collapse and extend. It is unsafe because it does not lock making it unsable for anyone that sits in it and could cause injury. The component has not been inspected by the manufacturer or anyone. I am taking to dealership. Last time I did they did not inspect but told me they have seen problem before and requires seat replacement at $3600 per seat. I left without inspection when one seat failed. Now my other second row seat is also failing. My car is no longer able to transport my children as I do not have enough available safe seats with the second seat failing. There were no warning lamps. I noticed this when my daughter said her seat was moving while I was driving.

- Las Vegas, NV, USA

I just purchased a new 2020 Pacifica and discovered it has fixed second row seat headrests. The user's manual that came with my van shows illustrations of the headrests with arrows pointing to the headrest's adjustment buttons are but those buttons do not exist in my van. There are also written instructions on how to adjust or remove the headrests but I cannot do that because of the missing buttons. The dealership verified that the headrests are fixed. The fixed headrests mean that my forward-facing carseats (that use the seatbelt to secure them) do not fit properly (see attached pictures) and therefor are unsafe. The base of the carseat sits squarely on the van's seat but only the top edge of the back of the carseat makes contact with the van seat, at the middle of the headrest. There is a 1-4 inch gap between the back of the carseat and the van seat. Since the headrest is not adjustable there is no other position option. This single line of contact makes the carseat unstable and unsafe, not matter how tightly the seatbelt is pulled.

- Fairfax, VA, USA