I came to a stop at a stop sign yet again & the emergency brake engaged & put the car in park & shut itself off. I-??ve lost count of how many of these forms I-??ve filled out & how many times it-??s happened and NOTHING IS GETTING SOLVED!!

- Janesville, WI, USA

Our Chrysler Pacifica caught fire in the passenger cabin, appearing to start near the 2nd row drivers side passenger seat. The fire department said it was an electrical fire.

- Lansing, MI, USA

While driving down the highway car makes a pop sounds and shuts completely down. Would not start again for 4+ minutes. Upon a quick google search learned this happens a lot with this vehicle and was apparently recalled and fixed in the past and seeing how this vehicle has no open recalls that was supposedly fixed. However this is the 2nd time it has done it with us alone

- El Paso, TX, USA

Van randomly shut off at stop light.

- Janesville, WI, USA

Came to a stop at a stop light & the emergency brake engage, the van went in park & shut off. It has done it twice in a week now.

- Janesville, WI, USA

I-??m experiencing persistent issues with my 2020 Chrysler engine. While driving, the engine frequently shuts down unexpectedly, often resembling a start-stop feature. When I come to a stop, the engine and lights go out, and the vehicle won-??t restart, which is particularly concerning while in traffic. Additionally, when accelerating, I notice a jolt in the engine followed by a loud knocking sound. These problems significantly affect the vehicle's performance and pose a serious safety risk. I would appreciate any guidance on diagnosing and resolving these issues.

- White Plains, MD, USA

After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.

- Williamsville , MO, USA

The contact owns a 2020 Chrysler Pacifica. The contact stated that on several occasions while driving at various speeds, the STOP/START system warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that unknown parts needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 19V348000 (Electrical System). The manufacturer was notified of the failure. The failure mileage was approximately 33,000.

- Dumfries, VA, USA

The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at various speeds, the vehicle stalled upon the depression of the accelerator pedal. There was no warning light illuminated. The contact had taken the vehicle to a dealer where the relay sense circuit was replaced. The contact stated that one year after the repair, the failure returned with the check engine warning light illuminated. While driving to the dealer, the vehicle stalled; however, the vehicle failed to restart. The vehicle was towed to the dealer where the electrical wiring harness was replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was repaired. The failure mileage was approximately 39,000.

- Fenton, MI, USA

While driving our van last Saturday afternoon, an error notification made a ding sound and the error message "STOP SAFELY. VEHICLE WILL SHUT OFF SOON" appeared on our dashboard. Thankfully we were driving through a small town at the time and were able to safely pull into a parking lot, turn the vehicle off and wait a few minutes, and start it up to find the error message gone, and we could resume driving. Upon researching this issue, I learned that there is an Open Investigation, NHTSA Action #RQ24004, as of 2-27-24, that correlates exactly with our issue and explains my exact concern - should this error message come on again at a time when I cannot pull into a safe area, or at night time in the dark, with my children along, this could be extremely unsafe. I now worry to take our vehicle on longer trips, as I fear that this will happen and leave us in need of help. This leaves drivers with an extremely uneasy feeling to drive with their family, unsure of if or when this will happen again and if the vehicle will start up again after stopping or if it would need to be towed. I feel this safety issue needs to be resolved before it leaves Chrysler's vehicle occupants in what could be a very unsafe situation.

- Sauk Centre, MN, USA

I was driving in a remote region of Washington in high heat (101 F) outside of Pasco, when my car alerted me that it was going to turn off and I needed to pull the car over and stop before it shut off. I had to rapidly decelerate and dodge other vehicles to make it to the shoulder of the highway. When I pulled over and shut it off, it reported that the charging system was broken and needed to be repaired. Once off, the car would not start back up. I called for a tow through my State Farm insurance but had trouble getting a vehicle to my location. After an hour of being stranded on the highway in high heat with small children, the car finally turned back on, with the check engine light on. I took it to the Chrysler service station in Walla Walla. They said that the car showed no errors and that it was safe to drive. The check engine light turned back off. I researched this and it-??s related to recall 03A, which I am now having performed. The problem is that the fix they are doing for 03A does not fix the underlying problem -?" it just changed the text of the error message and adds potentially a few more seconds before the car turns off and I lose control of the vehicle. I don-??t understand why this -??fix-?? was accepted if the car is still unsafe to drive. I would expect Chrysler to have to replace the faulty components in the transmission. I often have to drive in remote, unpopulated areas in bad weather, icy conditions, etc. Even with the -??fix-??, the car will not be safe to drive in such conditions. What if my car turns off when I-??m on a mountain pass on an icy road? If I survive the crash, I-??ll still be stuck on the side of the road in freezing conditions. I am extremely disappointed that the NHTSA approved this -??recall fix-?? that leaves these vehicles unsafe to drive. Because of the problems with this car, I can-??t get very much for it in trade-in, and honestly it would be unethical to sell it to an unsuspecting family. Now I-??m stuck with an expensive, unsafe vehicle.

- Seattle, WA, USA

My problem started about a year ago with the auto start/stop light coming on- said it needed serviced. They replaced my auxiliary battery. Mind you, my van was only about 2.5 years old at this point (bought it brand new). So then about a month ago, same warnings. Stop/start isn-??t working. I get it inspected at the dealership, they say everything is fine. Well yesterday, my van stopped emergently in the middle of an intersection. The brake engaged, couldn-??t use any pedals, steering or switch gears. I had to shut my vehicle off and restart. In the middle of a busy intersection at 4pm. The auto start/stop light keeps coming on. Take it to the dealership today and they said it-??s a sensor issue with my hood switch. My hood thinks it-??s open so my van freaks out and stops driving. It-??s a $540 fix. This is a huge safety concern. From what I read, this van has had numerous start/stop issues and sensor problems. It-??s a 2020 with 62k miles. I-??m glad I wasn-??t on the interstate or somewhere more dangerous.

- Greenwood, IN, USA

The stop start system on my 2020 Chrysler. Pacifica has been malfunctioning since 2021, I-??ve taken this car into the dealer multiple times, and replaced the batteries that should-??ve been covered by Warranty but weren-??t and my car recently died completely, and had to be jumped only have to replace the battery changed again. I have complained about noises in the dashboard that sounds like ticking, and dealer says that-??s not covered by warranty even though my car only has 50,000 miles on it, and at 13,000 miles, when I told them about it, they didn-??t do anything about it. The electrical system will completely shut off, lights and warnings will turn on, and after pulling fuses, the system will start The vintage seats on the driver side have not worked for three years, I have informed the dealer about that and was at 15,000 miles and they still did not fix it after complaining every time I went in they finally said -??it wasn-??t covered under warranty anymore-?? even though I had complained about it and all the above when we were covered by the warranty. We even purchased an extended warranty when purchasing the car and it-??s like jumping through hoops for them to actually look up what is actually covered and every a fight every time for them to not charge me what we already paid for!

- Norwalk, OH, USA

While driving, the vehicle spontaneously goes into limp mode and warns the driver to pull over immediately because it is about to shut down. This has happened at least 10 times in my ownership of this vehicle since 10/04/2023 and the first time on 10/09/2024 and most recently occurred 07/06/2024. The first time it occurred on a narrow mountain road at night but I was safely able to drive slowly for about a mile before finding a parking lot to pull over. Several times were significantly more dangerous and occurred while traveling 70mph on a busy interstate and forcing us to navigate across several lanes of traffic into the emergency lane in a vehicle that is no longer able to keep up with traffic due to significant power loss when limp mode. Once pulled over, the vehicle must be turned off for several seconds before restarting and driven again. Occupants are at significant risk of being involved in a collision during the entire process from unexpected power loss, navigating traffic with said power loss, parking and restarting the vehicle on the side of a busy road, and attempting to safely merge back into traffic which is often traveling 70+mph. This entire issue is due to a faulty wiring harness in the transmission of 2017-2023 Chrysler Pacifica Hybrid that can short circuit and requires immediate shutdown of the vehicle when it occurs. Thus far the only remedy from Chrysler is a software update which installs a driver warning to pull over and restart the vehicle before it shuts down instead of immediately shutting off. This is marginally better than complete power loss but still poses significant increased safety risk for passengers and surrounding vehicles and a remedy that stops the failure from occurring in the first place needs to be implemented immediately. This has been known to effect 70,000 vehicles from 2017-2023 year models and the fact that a remedy to the actual problem has not yet been made is appalling and dangerous.

- Murfreesboro, TN, USA

Got the stop safely Vehicle will shut off soon warning. My wife was upset and not sure what to do. Was able to start again but now we don't trust the van

- Toccoa, GA, USA

While driving my kids to school I experienced my first loss of power on my vehicle, where an error message appeared in the instrument cluster stating "shift to P to start" with the P indicator on the shifter flashing. No check engine light was produced. I was on surface streets driving at 20mph, this could have been worse of I was on the freeway, especially with my kids in the vehicle.

- Portland, OR, USA

While driving the vehicle, we received a message on the dash stating, "Stop Safely, Vehicle will shut off soon". Then a few minutes later, it lost all power and turned off. We were not traveling at high speeds at this time but if we were and needed to exit the highway this could have caused an accident. There was no prior warning that this would happen and I drove it yesterday evening. We have not taken it to be serviced because it just happened an hour ago and now we are afraid to drive it to the dealership because we have to get on the interstate to do so.

- Barnhart, MO, USA

In August 2022, while traveling on the interstate I received a warning that the vehicle was experiencing a power failure. It subsequently shut down while traveling at highway speeds. I was able to navigate off an exit that happened to be immediate and coasted downhill off the exit ramp to a safe spot. I was unable to power the vehicle off for approximately 10 minutes. Once able to power the vehicle off and keeping it off for a few minutes, I restarted it. The check engine light was lit but drivable. The dealer replaced the entire transmission. In January 2023, the dealer completed the recall associated with the vehicle. On 1 January 2024, while driving approximately 60mph, I received notice that the vehicle would shut down and to pull over safely. Upon turning the vehicle off and back on, the check engine was lit but drivable. The vehicle is currently with the dealer again.

- Waynesboro, VA, USA

Unknown, I have Pacifica 2020, it-??s reported to the dealer and to independent car repair company with electric issues. The electric issues put me and my children in danger, I have to call 911 to get them help me in the middle of the road. The car stopped suddenly putting on park and suddenly shutdown. Even did not allowed me to use the emergency light / hazard warning lights. I felt trapped and one of the toddler was inside the van with me, so it-??s out his kid in danger too. I took it to the dealership and they was not able to fix or to know the root of this issue. Just cost me money for inspection for nothing. Last time is repeating the same problem wa last night, was stuck in the middle of the night in freezing weather. I called my insurance company which was full coverage to ask road assistance, the answer was I have to wait like 6 hours till business is open. The van has been doing this before for past six months one after one. This van have electrical problems put me in danger several times.

- Nashville , TN, USA

On 11.04.2023 @ approximately 12:45 hrs while driving in Austin Texas, congress & 5th, the Auto Start:/stop warning light came on my dash. I was driving downtown. I will continue to file complaints until this matter is taken seriously. If my family is injured/killed please know that NHTSA & Chrysler will be collectively grouped & liable. I urge you to take this matter seriously before it-??s too late.

- Austin, TX, USA