2017 Chrysler Pacifica Hybrid – Recall 73B Failed, Battery Denied, Forced to Pay Out of Pocket

I took my 2017 Chrysler Pacifica Hybrid to Erin Dodge Chrysler for Recall 73B. The technician completed the software update and the recall pre?check FAILED. Their service notes clearly state: “Recall Update procedure completed – needs Battery Pack Case Submitted.” That means the high?voltage battery should have been replaced under the recall.

Stellantis refused to authorize the replacement.

To confirm, I contacted three other Chrysler dealerships (two in Ontario, one in Indiana). All three told me the same thing: the battery should be replaced under Recall 73B and the XT1 warranty extension.

I submitted an online recall inquiry, sent a Notice of Intent to Sue, and eventually received a written response from FCA Canada on April 16, 2026. Despite the dealership’s failed pre?check and multiple confirmations from other dealers, FCA claimed the battery failure was “not related to Recall 73B nor the XT1 warranty” and denied any assistance.

Meanwhile, the van developed classic HV battery failure symptoms after the recall visit:

- Loss of EV mode - Reduced performance - Increased fuel consumption - Warning lights

With Stellantis refusing to help, I was forced to pay for the high?voltage battery replacement myself.

I’m posting this to warn other Pacifica Hybrid owners and to document Stellantis’ refusal to honor Recall 73B despite clear evidence and multiple dealership confirmations.

Replacement took about 3 months.

My dealer had to complete battery charging tests within an optimum temperature range. The charger was outside and the temperature was often too cold to complete the test.

Battery failed test and needed to be replaced.

Expensive warranty replacement parts require approval of "Star" technician. I was told there is only one "Star" technician for all of California, which caused additional delay. In the end I contacted Chrysler headquarters and they bought back the vehicle under California lemon law. Report to headquarters if they can't fix it after 1 month to initialize the lemon law buy back procedure.