10.0
really awful- Crashes / Fires:
- 6 / 9
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 32,271 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Chrysler Town and country. While driving 30 mph, the headlights lost power. The contact flipped the headlight switch from the automatic position to manual, which caused the lights to re-illuminate. Also, the air conditioner would turn on automatically even if turned off manually. The dealer (brennegans Chrysler Ford, 1200 superior tomah, wi 44660) stated that there was no recall for an electrical issue. The manufacturer was not notified. The failure mileage was 80,000.
- Banglor, WI, USA
The contact owns a 2014 Chrysler Town and country. The contact stated that the TPMS failed to function properly. One of the TPMS failed, corroded, and caused a tire to puncture. The vehicle also independently accelerated while making a turn on a slight curve. The vehicle was taken to a dealer (troncalli Chrysler Jeep Dodge-Ram, 818 atlanta hwy, cumming, ga 30040, (678) 244-4100) where it was diagnosed. The vehicle was temporarily repaired without a permanent solution. The contact also stated that the dealer failed to provide a detailed diagnosis. An independent mechanic indicated that the computer module failed to function properly, which caused the vehicle to shake violently and caused a crack in the engine. The manufacturer was notified of the failures and provided no remedy other than having the vehicle diagnosed and repaired by a dealer. The failure mileage was not available.
- Cumming, GA, USA
Without warning the engine and all electrical components (interior and exterior lighting, radio, wipers, ac-heat/blower, brake assist, steering assist, airbag, speed indicator, etc) all shut off. There are no dash warning lights. The dashboard is completely black for a moment (until restart). This happened while the car was warm (after driving at highway speed for over 15min). This happened while the car was travelling at approximately 35-miles per hour on a city street. I was able to put the car in neutral and immediately restart without stopping. This was an extremely dangerous situation. If I was on a poorly lit road or going around a corner, or at a higher speed, or a less experienced driver, this could easily have been a fatal accident. This was previously reported to Chrysler and thye reported the problem 'fixed' less than 1-year ago (reported to Chrysler corporate in early August 2017 and supposedly fixed by a Chrysler dealership August 11 2017). The problem is not fixed. This happens without warning and very limited (less than once per month). It seems more frequent in cold weather. It has happened at other times, often a minute or so after starting the vehicle, while warming up. It has happened other times while driving (about 4-times since purchase in November 2014), but I do not recall the dates and time.
- Shaker Heights, OH, USA
On two separate occasions our van lost power while we were driving. The fist incident happened while going 25-30 mph on a city road. We lost all power, had no power steering and just had to hit the brakes, put the car in park and restart it and continue driving. The second time happened while making a right hand turn onto a busy highway. After making the turn the van lost power and again we had to put it into park, restart it and accelerate as traffic was coming quickly behind us. We are incredibly thankful that our family, our children were in the car both times, was not in an accident caused by our van losing power.
- Fullerton, CA, USA
Air bag light came on after 22000 miles. Horn also quit working. Took to dealer and was told clock spring was broken. They want $800 for repair. Other years had this same recall
- Ruskin, FL, USA
Passenger seat when all the way back by motorized switch pull out of side cover wires to short insulation cover chew up could result in electrical fire
- Union, MO, USA
Tire pressure monitoring light came on. Checked tires. All within normal range. Looked up recalls and found recalls on March and April of 2014 Town and country but my car was made in July of 2014 so was not included. I will have to pay to fix it.. have noticed other people have same problem.
- Howard Lake, MN, USA
Both Chrysler and the dealership knew that the computer module was defective and went out of their way to keep this information from us leaving our entire family and the general public in danger. Our insurance company had us take the car to a nuetral 3rd party to determine that the wreck I had was caused by the car self acceleration. They confirmed it did and that there were numerous errors that were never addressed or warned of. The tire pressure gauge malfunctioned and blew out the rear passenger tire. Both troncalli (the dealership) & Chrysler refused to give us their findings claiming proprietary information and hung up on us. Then we tried to go through mediation, we were told that because the car was involved in a wreck they could not help us even though they knew that the wreck was caused by the malfunction. So we have an undriveable car that we are paying a note and insurance on sitting in our garage. All while we are having to rent cars because I have been having health issues since Sept 2016. The accident occurred while I was making a turn and I hit my neighbor which was parked on the street.
- Cumming, GA, USA
While driving the car it will stop in motion in the middle of traffic on a city street and all the power to the entire car will go out including all flashers and airbag systems. This has occurred on multiple occasions while driving our vehicle. The fault is unknown we brought the car in to a Chrysler dealer a week prior to explain the problem and they ran tests and said nothing was wrong this now happens on a daily basis. We have three children 5 and under that have been riding in this car while this has happened and we are all put in great danger.
- Orland Park, IL, USA
The tipm malfunctioned and it caused excessive shaking the dealership ignored our calls and the problem escalated. The tire pressure system caused a blowout and the car would accelerate when I hit the brakes. We had taken it in previously for the shaking and they never told us what caused it. Took it to another repair shop & they told us when the tipm malfunctions the problems with the car emulate what the computer says is wrong. Chrysler knew this but they were trying to get is to pay money for repairs they know would not fix our car and then they sent the police out to our house to get their loaner car even though they had the auto claim number and direct billing from our insurance company. One of my neighbors parked on the street and as I was making the turn the car sped up on its own and caused me to hit their car
- Cumming, GA, USA
2014 Chrysler Town and country - 70,000 miles electronics started malfunctioning while driving shutting off all inside cabin electronics including panel, radio, A/C and turning on windshield wipers. At first it did not malfunction every time but now it doesn't run 1 minute without malfunctioning. Sometimes my brake, head and signal lights will not work and the complete panel and gages will not go back up including gas, speed RPM etc. Until I shut down the car and wait a few minutes to turn it back on making it completely unsafe. I brought it to the local dealer and as expected, and mentioned by others online, they said they have never heard of anything like it. They stated that my car has 9 different computers and that they are reading malfunctions on all of them and decided to reset the module that controls all of the interior electronics. $100+ nothing changed apart from the fact that it is now happening more frequently. I refuse to get into the path of spending thousands of dollars on this repair just on the guessing game of replacing part after part without positive results. Please help!
- Tampa, FL, USA
The contact owns a 2014 Chrysler Town and country. The contact stated that the wires, wiring harness, and the electronic functions shorted out when the front seats were moved back and forth. The failure of the wires being impacted prevented the seat from moving. In addition, front air bag warning indicators illuminated. The dealer replaced the wires, wiring harness, and additional components four times, but the failure recurred. The contact was unable to move the front driver and passenger seats. The vehicle was taken back to the dealer (steve white motors Inc, 3470 us hwy 70 SE, newton, nc 28658, (828) 324-4410) for an appointment to repair the failure and to replace the parts a fifth time. The manufacturer provided no solution and mentioned that the vehicle should be taken back to the dealer for another repair. In addition, the transmission failed and was replaced. The VIN was not available. The approximate failure mileage was 22,000.
- Claremont, NC, USA
I am writing today regarding what appears to be a very serious safety concern regarding my 2014 Chrysler Town & Country. Last Monday (May 15, 2017) I was driving and realized that none of the steering wheel controls on my vehicle were working. It became scarily apparent when I went to honk my horn and nothing happened. The condition also affected all the other controls on the steering wheel, including the driver information center that provides me information on all the vital statistics of the vehicle. I use this information daily to verify that my vehicle is well maintained and functioning properly. Without it, I do not know if there are concerns about my vehicle's road worthiness. Lacking just these two items (not to mention losing the other controls on the steering wheel) caused me serious concern about the safety of my vehicle. The cause of the problem was not the horn. Rather, I was told, the horn is wired through the cruise control switch and that switch had failed. After agreeing to have that repair done, I waited for the work to be completed so I could safely drive my vehicle again. But that was not the case. A couple hours later, I received another call from the dealership stating that it wasn't the cruise control switch, but rather, I was told, the failure was due to a clock spring that fed power to the cruise control switch that provided power to activate the horn and all the other controls that are not working on the steering wheel. And by the way, the manufacturer will not cover any of the costs of this safety repair. This sounded strange to me. How could something as important and simple as a horn be so complex and convoluted" why would an automobile manufacturer design such a simple and important safety feature in such a way that even their own technicians cannot accurately determine a diagnosis on their initial in-depth evaluation"
- Indianapolis, IN, USA
Driving the van down a street and most of the electrical systems failed. Wipers went to full speed, every check light came on. No steering, radio died, brakes did work because they are not electrical. Shut it down and restarted. Took it to falls motor city who did not find any faults. Said they never heard of such a thing. Basic conclusion I was nuts. Took the car back...then it happened again total of 4 times in 3 months
- Northfield, OH, USA
The contact owns a 2014 Chrysler Town and country. While the vehicle was parked in front of the contact's home, it caught on fire. The fire was extinguished by the fire department. The police and fire departments were notified, but the contact was unaware if reports were filed. The fire department determined that the fire was electrical and possibly related to the battery since the front end of the vehicle was damaged. The vehicle was not towed or deemed destroyed. The manufacturer was notified of the issue. The failure mileage was unknown.
- Bacliff, TX, USA
Engine shuts off while driving. Feb-8, 2017 was fourth time this occurred in last 4 months. Has happened while stopped at a light, turning left into an intersection, and driving 35mph straight on a city street. Weather has been both warm and cold, van has been well warmed up or recently-started; there doesn't seem to be a noticeable pattern. The behavior is similar to what it would be if the key fob was turned from on to acc -- e.g. the radio is still playing but the engine shuts off. All power to brakes and steering is lost; I don't know if the airbags are still functioning at this point. In all four cases, the car was easily re-started by first turning the key fob to off, then started again. This is obviously a major safety issue as it can occur seemingly at any time, without notice.
- East Longmeadow, MA, USA
Tipm module defective leaving my vehicle stranded had to be towed home with my kids, been to dealership twice, with no luck but a 200 service fee and no correction, I called Chrysler Corp directly and was hung up on sayin they will do nothing when ask to speak to manager. The occasions I went to get gas maybe 4 min filled gas car wouldn't start waited 2 hrs 4 tow truck, other times was in highway car started shaking pulled over again car wouldn't start giving me a lighting bolt error code in dash board I pay 467 a month and spent lets see 200 3 times for towing $189.99 at dealership twice in one [xxx] month and Chrysler knows of this issue in there cars and wont recall it. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Kissimmee, FL, USA
Driver side sliding door motor begins to operate on its own while the vehicle is on or off. The vehicle has now been at a dealer 3 times for repair without any success. This time it also has caused complete failure of several battery cells causing the vehicle to be hazardous to driving as the vehicle does still start and drive, however, there are times it does shut off due tot he battery issue.
- North Miami Beach, FL, USA
Radio, gauges, turn signals, and ac randomly stop working. Wipers turn on at the same time. Some times for seconds, sometimes for hours.
- Chula Vista, CA, USA
- Mount Vernon, IA, USA