I got a recall notice stating that my car would be fixed and the labor and parts would be free. I have spoken with the dealership and they say I will need to pay $300 in parts to get it replaced. If the recall notice says it would be free then why do I need to pay? the recall should be covered by Chrysler. The airbag light is on. I have not been in any accidents so I do not see why I must pay for a faulty part.

- Saco, ME, USA

I received a notice about a safety recall of the active head restraints in my vehicle on 03/13/2014. As I went and researched the information the recall was first sent out in July 2013. I purchased my car in April 2013 and have been to the dealership each time for my scheduled maintenance and was never notified about the recall. I have been driving this vehicle for months with my family, putting out safety at risk. Based on the recall it states "federal regulation requires the recall notice must be forward to the lessee within 10 days, which was failed to do.

- Matthews, NC, USA

The contact owns a 2012 Dodge Avenger. The contact stated that while sitting at a traffic stop, another vehicle crashed into the rear of the vehicle. The air bags failed to deploy. The contact was a passenger in the vehicle and sustained minor leg and back injuries. The driver of the vehicle was thrown into the steering wheel and was also injured. A police report was filed of the incident. The vehicle was able to be driven from the scene but was not inspected to determine the cause of the failure. Approximately one month after the crash, the contact received notification of NHTSA campaign id number: 13V282000 (air bags, electrical system). The manufacturer was not made aware of the failure. The vehicle was not taken to the dealer for the completion of recall repairs. The failure mileage was not available.

- Centre, AL, USA

The contact owns a 2012 Dodge Avenger. The contact stated that the air bag warning light was illuminated. The vehicle was included in NHTSA campaign number 13V282000 (air bags, electrical system) and was taken to the dealer for repairs. The dealer stated that the vehicle had surpassed the mileage restriction for the recall and refused to service the vehicle. In addition, an extended warranty was offered by the manufacturer pertaining to the air bags. The contact's vehicle was also excluded from the extended warranty program. The vehicle was not repaired. The manufacturer was made aware of the problem. The approximate failure mileage was 36,332.

- Olando, FL, USA

The contact owns a 2012 Dodge Avenger SE. The contact stated while driving approximately 50 mph in rainy weather conditions the vehicle hydro-planed and then crashed into a steel cable barrier. The only air bags that deployed were the front and rear passenger's side curtain air bags. The front passenger struck the windshield who sustained severe whiplash. A police report was filed. The vehicle was destroyed and towed to an independent mechanic. The manufacturer was not notified of the failure. The approximate failure mileage was 38,800. Updated 9/17/13

- Poplar Bluff, MO, USA