10.0
really awful- Crashes / Fires:
- 7 / 2
- Injuries / Deaths:
- 11 / 0
- Average Mileage:
- 123,427 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Hard, front collision with deer, spun several times before rolling over a couple times down a small hill. Side air bags deployed but front did not deploy resulting in severer and additional driver injuries including but not limited to chest contusions, spleen hematoma and concussion. He was hospitalized and has a long road ahead. Car was totaled and towed. Insurance company has it now. They and responders are aware front air bags did not deploy. Consumer stated husband had severe injuries.
- Castle Rock, CO, USA
A fire started in the battery compartment under the passenger seat. While the car was parked in the garge and turned off. No one was in the vehicle. About 45 minutes after the fire was extinguished, the passenger seat airbag deployed.
- Norman, OK, USA
On Nov 28 2020 I was involved in a motor vehicle accident in my 2012 Dodge Durango. I was traveling about 45 mph on a dry 2 way road, when another vehicle pulled out in front of me and I was unable to avoid a collision. The accident was bad enough to flip the other vehicle and cause their airbags to deploy but the airbags in my vehicle did not deploy. This caused me and my passenger to have no protection, other than the safety restraints. Both have suffered head, neck and back injuries. In this accident due to the amount of front end damage, the airbags should have deployed. Not sure if there was a faulty sensor or if my vehicle should have been apart of the air bag recall list, like my 2 others. But lives were at stake and could have been lost.
- Elkmont, AL, USA
Was sitting in car parked an airbag light continuously goes on and off while dinging.
- Afton, OK, USA
The contact owns a 2012 Dodge Durango. The contact stated that the her daughter was driving at 45 mph, the vehicle in front made a sudden stop, as a result the daughter was unable to brake in time to afford a rear end collision. The driver and passenger frontal air bags failed to deploy. Causing the driver to receive chest contusion while the contact the front seat passenger sustained a whiplash that required medical attention. The contact stated that the vehicle sustained extreme front end damage. The contact's insurance company towed the vehicle to a local auto body repair facility and deemed it a total loss however, the contact was having the vehicle towed to her residence. The manufacturer was not contacted. A police report was filed. The failure mileage was 155,000.
- Coushatta, LA, USA
I was driving my Durango and my driver side seat belt kept beeping then the air bag light came on then my check engine light came on and now I'm hearing a thump under the car all of this happened while my family was in the car on the highway I also tried driving up to 70 mph and the steering wheel had this heavy shake I was terrified can you help me fix my 2012 Dodge Durango.
- Irvington, NJ, USA
The contact owns a 2012 Dodge Durango. While driving various speeds, the air bag warning indicator illuminated. The contact stated that the warning indicator was reset, but remained illuminated. The vehicle was taken to jeff schmitt Chevrolet North (1001 N broad St, fairborn, oh 45324, (937) 343-5402) where the contact was informed that it was a safety issue and to take the vehicle to a Dodge dealer for diagnostic testing. The vehicle was not diagnosed or repaired. Lebanon Chrysler Jeep Dodge & Ram of Ohio (518 w main St, lebanon, oh 45036, (513) 932-2717) was contacted and the contact was waiting for a call back. The manufacturer was made aware of the failure and did not assist. The failure mileage was 129,000.
- Monroe, OH, USA
Second issue with air bag. Got 2012 Durango in Jan 2013 - in 2014 had to pay $635 to fix angle sensor in steering column as it was faulty. It was not covered nor recall. Now December 2018 need to replace air bag and wiring. No recall. How are these item not safety issues and recalled. Extremely upset with customer service at corporate. This particular truck has had nothing but troubles since I purchased it brand new.... we purchase new only to avoid issues but have had nothing but issues with this vehicle!
- Hillsborough, NJ, USA
The contact owns a 2012 Dodge Durango. The contact stated that the air bag and seat belt warning indicators illuminated. The dealer (crown Dodge Chrysler Jeep Ram Fiat, 2707 shortcut rd, pascagoula, ms 39567, (228) 769-1660) diagnosed that the front driver and passenger side seat belt buckles needed to be replaced. The vehicle was not repaired. The manufacturer was notified and did not assist. The failure mileage was not available.
- Gautier, MS, USA
Sunday, June 3, 2018, my airbag warning light came on with the intermittent and annoying 'ding' to signal an issue. The vehicle was working fine when I parked it the night before with no warning lights on. Light will periodically go out briefly and then come back on with the 'ding.' I was driving the car the first time I noticed it. This is the second time I have had an issue with this light coming on. Previously, it was 'taken care of' when I took my vehicle in for recall work.
- Fayetteville, NC, USA
2012 Durango supplemental restraint system (airbags) light stuck on. Appears to be a common problem as there are other complaints. What we would like to know is, while Dodge says to have the vehicle serviced immediately upon the light coming on, what happens if immediate servicing is not possible" are the bags going to deploy at any time? will they not deploy when they should? as there are a number of different airbags in the vehicle, is one bag more affected than another" help NHTSA! airbag systems should not be allowed to fail in any way. Manufacturers should be held accountable! the other complaints listed on this site sound horrifying. There should be a recall for this problem!
- Waverly, NY, USA
At less than 73,000 miles on vehicle and just six years old the air bag light will go off and on. The light will blink on and off at all times then will go off for weeks then come back on and stay on. This is a safety issue that must get fixed by manufacturer.
- Paintsville, KY, USA
The contact owned a 2012 Dodge Durango. While driving approximately 30 mph during inclement weather, the vehicle slid on ice, into an embankment, went airborne, and crashed into a tree. The brakes were applied with force, but failed to stop the vehicle. None of the air bags deployed. The driver sustained a fractured back in two places and a ruptured left breast implant, which required medical treatment. A police report was filed. The vehicle was towed by the insurance company to a facility and a yard, but was not investigated by the insurance company or a dealer. The vehicle was included in NHTSA campaign numbers: 15V115000 (electrical system), 17V435000 (electrical system), and 17V572000 (service brakes, service brakes, hydraulic). The repairs had not been completed. The manufacturer was contacted after the crash to inquire about the air bags not deploying. The vehicle was destroyed. The manufacturer had not yet issued any tsbs or recalls for the air bags. The approximate failure mileage was 186,000.
- Lake City, MI, USA
Driving down the highway battery light came on. Replaced battery. Resumed trip, started smelling something burning. Bluetooth turned off, radio shut off, A/C shut off (all as I'm trying to get off highway), smoke begins pouring out of air vents, everything shuts off. Had to get vehicle towed. It is sitting, as I am trying to find out if it is included in T36 recall.
- Waxahachie, TX, USA
The contact owns a 2012 Dodge Durango. The contact stated that the air bag indicator illuminated intermittently. The vehicle was not diagnosed or repaired. The dealer advised the contact to bring the vehicle to be diagnosed. The manufacturer was made aware of the failure. The contact was advised to have the vehicle diagnosed and the manufacturer would possibly assist with the cost. The VIN was unknown. The failure mileage was 56,044.
- Colorado Springs, CO, USA
The airbag light came on for approximately 3 weeks along with audible alarm for the airbag light then it went off.
- Apo, AE, USA
My 2012 Dodge Durango has faulty wiring that is causing my air bags to not work. If the faulty wiring is not replaced then the airbags can explode at any time while driving, I have a 100 mile warranty and Dodge is saying that they will not cover the faulty wiring that they installed. It will cost $1300 to have the defect fixed.
- Murrieta, CA, USA
The contact owns a 2012 Dodge Durango. While driving at approximately 75 mph, the front air bag warning indicator illuminated intermittently. The contact also stated that the tail and headlights failed to illuminate without warning and the radio screen failed to illuminate. The failures recurred numerous times. The vehicle was not taken to a dealer or diagnosed. The manufacturer was not made aware of the failure and the VIN was included in NHTSA campaign number: 15V115000 (electrical system). The failure mileage was approximately 65,000.
- Fort Vally, GA, USA
The contact owns a 2012 Dodge Durango. Without warning, the driver side air bag deployed. The vehicle was not diagnosed or repaired. The vehicle was included in NHTSA campaign number: 15V115000 (electrical system) but was unable to determine when the part would become available for months to schedule the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 18,000.
- Richfield, MN, USA
- Gilroy, CA, USA