10.0
really awful- Crashes / Fires:
- 3 / 27
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 54,562 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
When driving the car just shuts down the steering wheel gets really hard and powers off the whole car, it happenes a couple of times but the worst one I was going 50miles in a busy street and this happened almost had a car accident, this is constantly happening everyday she is my daily driver and I drive scared all the time.
- Orlando, FL, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to herb chambers Chevrolet of danvers (90 andover street, MA-114, danvers, MA 01923, (978) 774-2000) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle hesitated to start and on occasions stalled and shutoff with unknown warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 34,900. VIN tool confirms parts not available.
- Stoneham, MA, USA
The contact owns a 2013 Dodge Durango. The contact stated that while driving at various speeds, the vehicle loss motive power and stalled. The vehicle was taken to five star Chrysler Dodge Jeep Ram of warner robins located at 2817 watson blvd, warner robins, ga 31088, where the mechanic replaced the fuel pump. The failure recurred with the contact not being able to start the vehicle and the vehicle was towed back to the same dealer to be diagnosed. The contact was informed that the fuel pump relay was defective and needed to be replaced. The fuel pump relay was replaced however, the failure persisted. The contact was then informed that the vehicle was included in NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
- Warren Robins, GA, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Krystal Chrysler Jeep Dodge Ram Fiat, Inc. (4488 U.S. 9, warrensburg, NY 12885) was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Athol, NY, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that while driving at various speeds and making turns in either direction, the vehicle loss motive power without warning. The vehicle restarted after re-inserting the key in the ignition. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Vollmer service center (3807 san pedro ave, san antonio, tx 78212, (210) 732-2201) and san antonio Chrysler Dodge Jeep Ram (11910 I-35 frontage rd, san antonio, tx 78233, (210) 239-1808) were contacted and confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 98,000. VIN tool confirms parts not available.
- Converse, TX, USA
Durango has stalled at high speeds. While slowing down at lower speeds, the vehicle will, on occasion, start to stall as it sort of rumbles and shakes. Now the Durango will not start. All symptoms seem to align with known recall issues, however, recall repair is not yet available. Has been symptomatic since April 2019 until present. I have taken this problem to the Dodge dealership for diagnosis and repair. They are unable to replicate the issue but were able to run up a bill of $3000 for items that did not fix the issue. I do not feel safe driving this vehicle and worry about having a total power failure while at high speed.
- Sunnyvale, CA, USA
While driving vehicle stalled on the freeway. Had no control of steering or brakes. Some how I pulled over safely but had to put the vehicle in neutral and start the vehicle up again. This has happened more than once and lately it?S happening more and more. I've looked up my VIN # on this website but still no recall on the issue.
- Victorville, CA, USA
The contact owns a 2013 Dodge Durango. The contact stated that while driving 50 mph, several warning lights illuminated and the instrument panel became inoperable. The vehicle was driven to the residence. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that there was a lack of computer communications. The vehicle was taken to laura Chrysler Dodge Jeep Ram located at 7 N. service rd w, sullivan, mo 63080, (573) 677-1300, however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of failure. The failure mileage was 101,480.
- Bourbon, MO, USA
The contact owns a 2013 Dodge Durango. The contact stated while attempting to start the vehicle, the vehicle started but stalled immediately. The vehicle was towed to jt's Chrysler Dodge Jeep Ram (4838 sunset blvd, lexington, SC 29072) to be diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 19V813000 (electrical system). The manufacturer was made aware of the failure but offered no assistance. The failure mileage was 77,000.
- Ridgeway, SC, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the fuel pump was previously repaired however, the repair failed to fix the failure. The contact stated that the tipm was replaced to fix the failure of the fuel pump. The manufacturer was notified of the failure. The vehicle was not repaired under the recall. The failure mileage was 103,000. VIN tool confirms parts not available.
- Lindenhurst, NY, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer nor the dealer had been notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Marana, AZ, USA
My car broke down I took it to a Dodge dealership tel me a start went bad a fuel pump and condenser then I drive back from queens NY back to albany my car stalls on me like it did in queens now Dodge is telling it's a electric problem now plus fuel pump
- Albany, NY, USA
This vehicle has consistently given me problems with stalling. Year after year with this vehicle and I'm to the point to where I can barely drive it yet still have to pay payment after payment while fearing for mine and my children's safety in it. It's already had a recall fixed a few years back with something involving the fuel pump relay and that yet has to stop the stalling and the dealer can never tell me what the issue is... I can be driving 70 mph miles down the highway or 30 mph in residential and it just completely dies out on me and I lose control of power steering and all electrical goes out on dash. Sometimes I can just keep turning over ignition and it will pick right back up then other times I have to put in park and restart. I have at times, but not each time, associate the stall with hitting potholes or going over railroad tracks, bridges or anything that makes the vehicle feel a bump yet other times it does it for no reason whatsoever. I either need it to be fixed or given another vehicle of equal value. I've paid so much already and still owe 11 payments and can not afford to just purchase another vehicle. Would appreciate some help resulting in a solution to benefit me and my family's safety. The date below for 'when did it occur' is today's date as it done it today and has done so over the last 5/6 years I've had it..
- Martin, TN, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated the vehicle's check engine light illuminated. The contact contacted the dealership (rob lambdin's university Dodge located at 5455 S university dr, davie, fl 33328, phone number: 954-434-5995) who informed the contact that there were no available part for the recall repair. The manufacturer was made aware of the issue and opened a case. The manufacturer informed the contact that a representative would reach out, however, the contact had not received a call back. The approximate failure mileage was 112,000. VIN tool confirms remedy not yet available. (recall related incident)
- Davie, FL, USA
Ac condenser/ transmission fluid cooler failed at 49,000 miles causing transmission fluid to leak out on right upper side causing transmission to not shift during driving operation. Loosing control of acceleration in the highway. There was a strong down shift causing a stall on a main highway.
- Von Ormy, TX, USA
The contact owns a 2013 Dodge Durango. When the push start button was pressed, the engine would crank, but the vehicle failed to start. The failure occurred without warning. The contact discovered NHTSA campaign number: 19V813000 (electrical system). The contact spoke with Bonneville and son Chrysler Dodge Jeep Ram (625 hooksett rd, manchester, nh 03104, (603) 624-9280) and was informed that the parts were unavailable and did not know when they would arrive. The manufacturer was also notified and provided the same information. No further assistance was offered. The vehicle had not been repaired. The failure mileage was approximately 79,000. (recall related incident)
- Manchester, NH, USA
While in motion (drive) on a city street and expressway the vehicle has shut off on me four different times on 11/24/2019 one week after becoming the new owner. The vehicle also stalled when turning the key fob to start the vehicle numerous times after shutting off. The key fob which turns the vehicle on and off at the slightest touch has abruptly turned the vehicle off while the car is in drive.
- Bronx, NY, USA
The contact owned a 2013 Dodge Durango. While driving approximately 45 mph in the rain, the vehicle seemed to suddenly lose power and the rear of the vehicle began to skid on the road. The contact attempted to regain control of the vehicle, but was unsuccessful. The contact stated that the vehicle struck and went over a guardrail. The air bags did not deploy. After the crash, all the instrument panel indicators illuminated. A police report was filed. The vehicle was towed and deemed totaled. The driver injured her head, one passenger injured their head and nose, and the other rear passenger injured her neck. Medical attention was received. The dealer and manufacturer were not made aware of the failure. The cause of the failures was not determined. The approximate failure mileage was 150,901.
- Bowie, MD, USA
I was driving my 2013 Dodge Durango crew in a city street when suddenly, it turned off in the middle of the road and all the lights on the dashboard started flashing and I could not move the car at all. All the lights where on and I had no control over the car.
- Desert Hot Springs, CA, USA
- Tampa, FL, USA