The contact owns a 2013 Dodge Durango. The contact received a letter from the manufacturer to schedule a recall repair for NHTSA Campaign Number: 19V813000 (Electrical System) however, the contact was informed by the dealer that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving between 35 to 50 mph, the vehicle stalled with several unknown warning lights illuminated. The contact continued driving the vehicle. The vehicle was taken to the dealer and it was confirmed that the failure was linked to the recall. The manufacturer was made aware of the issue and advised the contact to file a complaint with the NHTSA. The failure mileage was unknown. Parts distribution disconnect.

- Rocklin,, CA, USA

The contact owns a 2013 Dodge Durango. The contact stated while driving 54 mph, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed however, the mechanic stated that nothing needed to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 19V813000 (Electrical System). The manufacturer had not been informed of the failure. The failure mileage was approximately 92,000. The Vin was not available.

- North Augusta, SC, USA

My vehicle had shut down on me numerous times while I was driving with my kids in the car and it hasn-??t been running for months now I-??m without a vehicle cause I had took it to the dealership to fix the problem and the problem was never fixed

- Philadelphia , PA, USA

The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power without warning. The front driver and passenger side windows also failed to roll up and down unless the contact disconnected the window fuse then reconnect it in order to operate the windows. The vehicle was taken to the dealer and had two recalls repaired NHTSA Campaign Number: 19V813000 (Electrical System) and NHTSA Campaign Number: 17V572000 (Service Brakes, Hydraulic). However, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 117,000.

- Tonawanda, NY, USA

The contact owns a 2013 Dodge Durango. The contact stated while driving at various speeds, the vehicle shut off with several unknown warning lights illuminated on the instrument panel. The contact had the vehicle jump-started on several occasions to resume normal driving. The contact called the local dealer and was informed that a diagnostic test needed to be performed to determine the cause of the failure. He was also informed that NHTSA Campaign Number: 19V813000 (Electrical System) needed to be repaired before the diagnostic test was performed. The manufacturer was notified of the failure and informed him that the vehicle was not included in NHTSA Campaign Number: 17V435000 (Electrical System). The vehicle was not repaired. The failure mileage was approximately 147,000.

- Merriville, IN, USA

The contact owned a 2013 Dodge Durango. The contact stated her husband was attempting to start the ignition but it was a "hard start". The driver started the following day while driving 25 mph when the vehicle and the steering wheel seized. The driver stated he lost control of the vehicle and it steered to the right and crashed into multiple parked vehicles. The driver stated no warning light was illuminated. The driver stated both front driver and passenger side airbags deployed. The driver stated he had minor injuries on his right side shoulder and elbow but did not seek medical attention. A police report was filed. The vehicle was not drivable. The vehicle was deemed total by the insurance company. The vehicle was towed to an independent mechanic. The vehicle was not diagnosed. A dealer was not contacted. The VIN was associated with NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM). The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000. * (RECALL RELATED INCIDENT)

- Ozone Park, NY, USA

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Roundup, MT, USA

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Tempe Chrysler Jeep Dodge (7975 S autoplex loop, tempe, AZ 85284, (480) 598-2363) was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and placed the contact on a waiting list. The contact had not experienced a failure. Parts distribution disconnect.

- Apache Junction, AZ, USA

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that putnam Chrysler Jeep Dodge (3 California dr, burlingame, ca 94010, (650) 532-9410) had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- San Francisco, CA, USA

The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was serviced under NHTSA campaign number: 19V813000 (electrical system) at gillman Chrysler Jeep Dodge Ram (10585 w. sam houston pkwy S, houston, tx 77099) however, the failure occurred. The contact stated that the vehicle stalled and required a jump start each time the failure occurred. The contact stated that his insurance company was no longer offering access to roadside service for the jump start since the service was used so frequently. The contact informed the dealer and the manufacturer of the failure, but no assistance was offered. The vehicle was not repaired. The failure mileage was approximately 150,000.

- Houston, TX, USA

The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact restarted the vehicle and continued driving however, the failure recurred several times. The vehicle was taken to landers Chrysler Dodge Jeep Ram of norman (481 N interstate dr, norman, ok 73069) but was not diagnosed nor repaired. The contact mentioned that the vehicle was previously taken to the same dealer under NHTSA campaign number: 19V813000 (electrical system) however, the repair failed to remedy the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.

- Moore, OK, USA

Mientras estoy conduciendo (en movimiento) el vehculo en AWD auto cambia a low range, enciende la luz AWD Y SE pone pesado, al dar reversa SE trancan las gomas haciendo un ruido fuerte Y SE torna pesada al dar curva Y al correr.

- Aguadilla, PR, USA

After my vehicle stalled while driving as stated by the prior recall, I have had the same problem as though my car will just stop running at any time. It is quite scary to think that I am driving a 'fixed' car and am experiencing the same problems as before. My car now unlocks and locks as well, which is a huge safety concern because I cannot keep safely any personal information in my vehicle or prevent it from being broken into. The intial recall repair did not fix the underlying problem. I am waiting for it to stall out.

- Greensboro, NC, USA

Since I purchased this vehicle in January 2020 11th, it drove like it had bad gas in it. It wanted to go when I accelerated but slow to move. I was not told by the dealer nor given car fax about the recall and the dangerous it could pose to me and my family. I had a leak, which had to do with transmission and I repaired it out of our own expenses bc it wasnt covered. It also stopped turning on as well. My husband was visiting his sister, and it cut off while coming onto the on the ramp of a local street. Exactly what the recall said as notified in December 2020 happened while in motion on a busy road. I am thankful it was my husband and not me and my three young children. That day was January 1st 2021, the car was towed to my home, aaa only allows one tow. And gate of dealership was closed. It is still there. And I was told it was on back order the part and wont be in until February. I am without a loaner as well as a rent a car. Unfortunately the dealership in my home wont have the part until febuary and I already drove to the dealer I purchased from over 100 miles away 2X since our pruchase and its not safe to drive.

- Greensboro, NC, USA

The contact owns a 2013 Dodge Durango. The contact stated that that while driving at 35 mph, the contact noticed the vehicle was smoking. The contact turned off the road and the battery light came on. The vehicle completely shut off. The contact opened the hood and noticed the alternator was very hot and had melted. The contact smelt burning electrical wires coming from the alternator. The vehicle was towed to the dealer (bud clary moses lake Chrysler Dodge Jeep Ram 12174 N frontage rd E, moses lake, wa 98837 (509) 707-8358). The vehicle was at the dealer currently unrepaired and awaiting diagnosis. The manufacturer had not been contacted yet. The failure mileage was 132,000.

- Moses Lake, WA, USA

My Durango started to spurter around 30 mph and again at around 50 mph. It also seem to not have to power to get the Durango to get up and go it seem to lag and not have the power. I am not understanding why there is no replacement for the recall parts for this vehicle. Back in 2018 I had to get the vehicle looked at and they said there is no new product to replace the recall part and here we are in 2020 and still Dodge has nothing to replace the bad part with. I am having to purchase the part that is not working and replace it with a new bad part. Dodge it is time to get it together and fix

- Dry Creek, LA, USA

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called rick hendrick Jeep Chrysler Dodge Ram Fiat dealer (8333 rivers ave, North charleston, SC 29406) and was informed that parts were not yet available. The contact was notified of an interim repair for vehicles that had difficulty in starting. The contact confirmed that the vehicle failed to start immediately while attempting to start the vehicle. The contact stated that the failure was intermittent. The contact stated that the vehicle was previously taken to an independent mechanic where it was diagnosed however, the mechanic was unable to find the cause for the failure. The mechanic replaced the thermostat, thermostat housing, water pump, and head gasket however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,734. VIN tool confirms parts not available.

- North Charleston, SC, USA

The contact owns a 2013 Dodge Durango. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating with the check engine warning light illuminated. The contact then received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was net yet available. Mchugh Chrysler Dodge Jeep Ram Fiat (3420 maple ave, zanesville, oh 43701, (740) 617-8407) was contacted by phone and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was provided a case number. The failure mileage was unknown. VIN tool confirms parts not available.

- Nashport, OH, USA

The contact owns a 2013 Dodge Durango. The contact stated that while driving, the battery warning light illuminated and the vehicle stalled. The contact then saw smoke that seeped into the cabin as he brought the vehicle to a stop in a parking lot. The contact also saw smoke coming for under the hood where the engine was located but did not see any flames. Aaa towed the vehicle to an independent mechanic where it was discovered that the battery depleted, alternator was defective, positive terminal was shorted directly to ground, total integrated module and power train control module were burned. The mechanic found a service bulletin but it did not apply to the vehicle. The vehicle was repaired. The manufacturer was contacted by the independent mechanic. The failure mileage was 145,618.

- Augusta, ME, USA

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that while driving at various speeds, the vehicle jerked and stalled with the check engine warning light illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehcile was taken to ingram park Chrysler Jeep Dodge Ram (7000 northwest loop 410, san antonio, tx 78238, (210) 782-8470) and the contact was informed that the failure was due to the failure listed in NHTSA campaign number: 19V813000 (electrical system). The manufacturer was contacted and referred the contact to the local dealer for an interim repair however, local dealer was unable to assist. The failure mileage was 87,000. VIN tool confirms parts not available.

- San Antonio, TX, USA