10.0
really awful- Crashes / Fires:
- 3 / 27
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 54,562 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was serviced under NHTSA campaign number: 19V813000 (electrical system) at gillman Chrysler Jeep Dodge Ram (10585 w. sam houston pkwy S, houston, tx 77099) however, the failure occurred. The contact stated that the vehicle stalled and required a jump start each time the failure occurred. The contact stated that his insurance company was no longer offering access to roadside service for the jump start since the service was used so frequently. The contact informed the dealer and the manufacturer of the failure, but no assistance was offered. The vehicle was not repaired. The failure mileage was approximately 150,000.
- Houston, TX, USA
The contact owns a 2013 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact restarted the vehicle and continued driving however, the failure recurred several times. The vehicle was taken to landers Chrysler Dodge Jeep Ram of norman (481 N interstate dr, norman, ok 73069) but was not diagnosed nor repaired. The contact mentioned that the vehicle was previously taken to the same dealer under NHTSA campaign number: 19V813000 (electrical system) however, the repair failed to remedy the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
- Moore, OK, USA
Mientras estoy conduciendo (en movimiento) el vehculo en AWD auto cambia a low range, enciende la luz AWD Y SE pone pesado, al dar reversa SE trancan las gomas haciendo un ruido fuerte Y SE torna pesada al dar curva Y al correr.
- Aguadilla, PR, USA
After my vehicle stalled while driving as stated by the prior recall, I have had the same problem as though my car will just stop running at any time. It is quite scary to think that I am driving a 'fixed' car and am experiencing the same problems as before. My car now unlocks and locks as well, which is a huge safety concern because I cannot keep safely any personal information in my vehicle or prevent it from being broken into. The intial recall repair did not fix the underlying problem. I am waiting for it to stall out.
- Greensboro, NC, USA
Since I purchased this vehicle in January 2020 11th, it drove like it had bad gas in it. It wanted to go when I accelerated but slow to move. I was not told by the dealer nor given car fax about the recall and the dangerous it could pose to me and my family. I had a leak, which had to do with transmission and I repaired it out of our own expenses bc it wasnt covered. It also stopped turning on as well. My husband was visiting his sister, and it cut off while coming onto the on the ramp of a local street. Exactly what the recall said as notified in December 2020 happened while in motion on a busy road. I am thankful it was my husband and not me and my three young children. That day was January 1st 2021, the car was towed to my home, aaa only allows one tow. And gate of dealership was closed. It is still there. And I was told it was on back order the part and wont be in until February. I am without a loaner as well as a rent a car. Unfortunately the dealership in my home wont have the part until febuary and I already drove to the dealer I purchased from over 100 miles away 2X since our pruchase and its not safe to drive.
- Greensboro, NC, USA
The contact owns a 2013 Dodge Durango. The contact stated that that while driving at 35 mph, the contact noticed the vehicle was smoking. The contact turned off the road and the battery light came on. The vehicle completely shut off. The contact opened the hood and noticed the alternator was very hot and had melted. The contact smelt burning electrical wires coming from the alternator. The vehicle was towed to the dealer (bud clary moses lake Chrysler Dodge Jeep Ram 12174 N frontage rd E, moses lake, wa 98837 (509) 707-8358). The vehicle was at the dealer currently unrepaired and awaiting diagnosis. The manufacturer had not been contacted yet. The failure mileage was 132,000.
- Moses Lake, WA, USA
My Durango started to spurter around 30 mph and again at around 50 mph. It also seem to not have to power to get the Durango to get up and go it seem to lag and not have the power. I am not understanding why there is no replacement for the recall parts for this vehicle. Back in 2018 I had to get the vehicle looked at and they said there is no new product to replace the recall part and here we are in 2020 and still Dodge has nothing to replace the bad part with. I am having to purchase the part that is not working and replace it with a new bad part. Dodge it is time to get it together and fix
- Dry Creek, LA, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called rick hendrick Jeep Chrysler Dodge Ram Fiat dealer (8333 rivers ave, North charleston, SC 29406) and was informed that parts were not yet available. The contact was notified of an interim repair for vehicles that had difficulty in starting. The contact confirmed that the vehicle failed to start immediately while attempting to start the vehicle. The contact stated that the failure was intermittent. The contact stated that the vehicle was previously taken to an independent mechanic where it was diagnosed however, the mechanic was unable to find the cause for the failure. The mechanic replaced the thermostat, thermostat housing, water pump, and head gasket however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,734. VIN tool confirms parts not available.
- North Charleston, SC, USA
The contact owns a 2013 Dodge Durango. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating with the check engine warning light illuminated. The contact then received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was net yet available. Mchugh Chrysler Dodge Jeep Ram Fiat (3420 maple ave, zanesville, oh 43701, (740) 617-8407) was contacted by phone and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was provided a case number. The failure mileage was unknown. VIN tool confirms parts not available.
- Nashport, OH, USA
The contact owns a 2013 Dodge Durango. The contact stated that while driving, the battery warning light illuminated and the vehicle stalled. The contact then saw smoke that seeped into the cabin as he brought the vehicle to a stop in a parking lot. The contact also saw smoke coming for under the hood where the engine was located but did not see any flames. Aaa towed the vehicle to an independent mechanic where it was discovered that the battery depleted, alternator was defective, positive terminal was shorted directly to ground, total integrated module and power train control module were burned. The mechanic found a service bulletin but it did not apply to the vehicle. The vehicle was repaired. The manufacturer was contacted by the independent mechanic. The failure mileage was 145,618.
- Augusta, ME, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that while driving at various speeds, the vehicle jerked and stalled with the check engine warning light illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehcile was taken to ingram park Chrysler Jeep Dodge Ram (7000 northwest loop 410, san antonio, tx 78238, (210) 782-8470) and the contact was informed that the failure was due to the failure listed in NHTSA campaign number: 19V813000 (electrical system). The manufacturer was contacted and referred the contact to the local dealer for an interim repair however, local dealer was unable to assist. The failure mileage was 87,000. VIN tool confirms parts not available.
- San Antonio, TX, USA
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was included in NHTSA campaign number: 19V813000 (electrical system). The contact stated that on several occasions the vehicle stalled while driving. There was no warning lights illuminated. The vehicle coasted to the shoulder and was restarted. The contact stated that the failure had become progressively worse. The vehicle was taken to clear lake Chrysler Jeep Dodge Ram Fiat (15711 gulf freeway, webster, tx 77598, (281) 481-1000) where the fuel pump relay was replaced with a temporary fix while the dealer waited for the permanent fix. The final fix was still pending. The manufacturer was made aware of the failure. The failure mileage was 70,000. (recall related incident)
- Houston, TX, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Boyd Chrysler Jeep Dodge Ram of South hill (1123 E atlantic St, South hill, va 23970) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had experienced a failure but was able to drive the vehicle. VIN tool confirms parts not available. The consumer stated the vehicle is getting worse.
- South Boston, VA, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. An unknown dealer in long island New York was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle hesitated to accelerate correctly with the accelerator pedal depressed. The failure occurred more frequently upon starting the vehicle. The approximate failure mileage 84,185. VIN tool confirms parts not available. (recall related incident)
- Brooklyn, NY, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Braymer, MO, USA
The contact owns a 2013 Dodge Durango. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact also stated that the passenger's side air bag warning light illuminated intermittently. The contact then received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the repair was unavailable. Lone star Chrysler Dodge Jeep Ram (8811 interstate 35 access rd, san antonio, tx 78211) was contacted on several occasions and confirmed that parts were not yet available for recall repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
- San Antonio, TX, USA
The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact contacted kayser Chrysler center of sauk prairie (866 phillips blvd, sauk city, wi 53583; (608) 643-8581) and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that on occasions the vehicle failed to start. The contact stated that the vehicle would start on the second attempt. Additionally, the vehicle stalled on several occasions at low speeds causing the contact to turn off and restart the vehicle. The approximate failure mileage was 150,000. VIN tool confirms parts not available.
- Prairie Du Sac, WI, USA
The contact owns a 2013 Dodge Durango. The contact stated that the vehicle was at a stand still, when the vehicle failed to start. The contact stated no warning light was illuminated. The contact was able to start the vehicle later. The vehicle was taken mt home Chrysler Jeep Dodge (2800 american legion blvd, mountain home, id 83647, 208) 580-1000), where it was diagnosed with needing the timing cover to be replaced. The vehicle was taken larry H. miller Chrysler Jeep Dodge Ram boise located at 222 S auto dr, boise, id 83709, (208) 514-0835, where it was also diagnosed with needing the timing cover to be replaced. The vehicle was repaired but continued to experience the failure. The vehicle was taken back to larry H. miller Chrysler Jeep Dodge Ram boise for a second time to be made aware of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The dealer replaced the fuel pump relay. The vehicle was repaired but continued to experience the failure and was taken back to dealer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was 104,000.
- Mountain Home, ID, USA
While driving in motion my vehicle stalled in the middle of a busy intersection, I then had to coast to a street near the road, turn the truck off and restart it. No check engine light was present. It then happened again near my home, this was no longer than a 3 minute time span from the first time it happened. Weve had this happen at random times through out the year. Weve had a fuel pump relay replaced in January of 2020 which is 7 months ago and the same issue is occuring again.
- Sheboygan, WI, USA
- San Francisco, CA, USA