While the car is in motion on a city street it will engage into low mode all by itself, causing the car to jerk and drive very slowly. The traction light also comes on. I am unable disengage the low mode. I have tried putting the vehicle in neutral to disengage however most of the time it doesn't work. The car will at some point usually after about 10-20 mins of trying to put the car in neutral and switching the auto AWD/low knob back and forth resume regular driving mode at some point. This has been happening every since I bought the car 2 years (7/2016) ago sporadically. The dealers have been unable to fix it because it doesn't throw any kind of error code and they are saying they have to see the car actually do it. This is a safety hazard because while driving the car engages in a low mode by itself causing the car to jerk and drive slower all of a sudden and could potentially cause an accident. The part of the system causing the issue is unknown.

- Yeadon, PA, USA

In December 2017 said vehicle was towed to the shop for a no start condition. After bringing it in we determined a severe short in the electrical system, traced to alternator. We also found melted battery. Found this vehicle fell under the T36 recall from fca. We got approval at that time to repair the vehicle and received a case number for reimbursement. We had to call back multiple times to continue authorization, and was told as long as the problems were related to the alternator then they would be reimbursed from 30-60 days from the time of submission. After submitting needed paper work and documentation we waited. The customer stopped in in may and asked us to check on it since he had not heard anything yet. Called fca and found out that nothing had been done with the claim because of an internal error that sent the paper work to the wrong department. After calling again on 6/13/18 we found out that again, it had not been filed or sent to the right people. Today (6/13/18) I sent the information again and was promised it would be taken care of. It has now been 6 months from the date of the repair and no effort has been made to reimburse the customer for anything. Fca said it would be handled in 30-60 days. I feel that this is unreasonable. This customer has been very understanding but is running out of patience. We now have 3 different case numbers and I have documentation of talking to 4 different people to resolve the matter. The case numbers that have been assigned are as follows: 1) [xxx], # [xxx], 2) contact: [xxx], # [xxx], 3)[xxx], #[xxx]. I feel that as it is a recall and Chrysler did not have a solution for the problem at the time, and authorized us to repair, they have handled the situation very poorly. Please look into the matter or at least please let me know who I can contact to make a proper complaint. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Sioux Falls, SD, USA

In the AWD version of the Durango the SUV will shift into AWD low while the car is in motion without the control knob being turned. The car will flash the low light and then shift into AWD low. The car will not come out of AWD low at all. This issue randomly occurs. We have taken the car to the dealership three times to have them look at this issue. They have replaced the transfer case and the sensor and the issue still is occurring with the car. The issue will occur with the car in motion or in park and is at random times. The car will not come out of AWD low when following the manufacture directions, it will come out of low at random times or not at all.

- Virginia Beach, VA, USA

We have owned our 2013 Dodge Durango since it had 30 miles on it. It has 60,000+ miles on it and for the last year it has failed to start on multiple occasions. We took it to the cerritos Dodge dealership and they said it could be 2 things. One is $900+ and the other is $1200+ to fix it. Why should we pay for something that comes faulty from the manufacturer" this is not oil or a filter that needs changing every few months. An electrical component should not be going out at such an early rate plus be so expensive. My brpther bought the same truck a few months before us and it has had the same issues and then some. Their truck actually stalled on them while on the street. The truck would not start for over an hour. They had to get it towed home. The next day when they woke up it started like nothing ever happened. When they took it to the dealership that same day they tested everything and said nothing was wrong with it. Now what the hell is wrong with the vehicle? why should we have to pay thousands of dollars for faulty manufacturer parts" Chrysler/Dodge needs to fix this issue once and for all. Lets not wait for someone to die from these faulty parts.

- Los Angeles, CA, USA

I've been having issues with my vehicle stalling at random times where I'm stuck stranded for about 2 to 5 minutes before the vehicle will start again within the last year. I've had multiple cases open with Chrysler and the local dealership in hampon Virginia. My current case number with Chrysler is 34055781. I'm now getting the run around and Chrysler seems unwilling to help me. This vehicle is unsafe and unreliable and I fear my family or myself will end up in an accident due to the lack of steering when it shuts off without warning. I've look on the internet and it's littered with this very issue that Chrysler will not acknowledge as a issue. I don't know where else to turn and I hope that someone can provide me some guidance and let me know what options if any I have to either get out of this vehicle through Chrysler or make them fix the issue permanently. It stalls at random, sitting at a red light, driving down the highway at any given speed. Chrysler claims that they've replaced alternators, fuel pump relay and tipm, but it's still doing it and it started out of nowhere. I've reported this issue about 6 times to pomoco Chrysler Dodge Jeep Ram of hampton and 4 times now to Chrysler.

- Yorktown, VA, USA

Battery light come on, shortly after dash board lights flickered, windshield wipers turnoff on by themselves, hazards also turned on, then radio and A/C turnoff, power steering was lost and the whole car died. Once car died, I could not start it, tried to jump it and it was dead, would not turnover. Later I was informed the alternator is under recall. When repaired by Dodge, I was told I needed a new battery and starter. I believe the root cause and all repairs should have been made by Dodge as they were all connected with same event.

- Ewa Beach, HI, USA

The contact owns a 2013 Dodge Durango. On several occasions, while attempting to start the vehicle, it failed to crank. Also, the battery warning indicator illuminated and smoke appeared under the hood. The vehicle was diagnosed by an independent mechanic who diagnosed that the alternator needed to be replaced. The contact called autonation Chrysler Dodge Jeep Ram and Fiat North columbus (3000 N lake pkwy #100, columbus, ga 31909, (706) 522-2116) and was informed that there would be a fee. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

- Waverly Hall, GA, USA

The contact owns a 2013 Dodge Durango. While driving 45 mph, the accelerator pedal was applied but failed to respond. The vehicle stalled and the ABS warning indicator and traction control indicator illuminated. Additionally, the power steering became inoperable. The vehicle was towed to rockwall Chrysler Jeep Dodge (970 I-30 E, rockwall, tx 75087) where it was diagnosed that the alternator needed to be replaced. The vehicle was not repaired. The manufacturer was notified and informed the contact to pay for the repairs. The contact was informed that he would be reimbursed when the parts become available. The failure mileage was approximately 95,000.

- Wylie, TX, USA

Takata recall. Recall for the alternator. I was driving on a very busy high way 77south speed limit 65 mph with my family N the vehicle when my vehicle suddenly started slowing down and I was unable to steer. My car had completely shut off nothing electrical worked. It put my family and I in a very dangerous situation with out any warning. And now I had to buy a brand new battery

- Orrville, OH, USA

Vehicle stationary, intermittently not starting when push button has been pressed, we can hear starter attempting to engage but will not start. Sometimes the starter continuously runs for about 10 seconds attempting to start the car and the only way to stop the starter, is you have to leave the vehicle and lock the car w/key fob. Has done this intermittently since July of 2017. The vehicle has had the fuel pump relay replaced due recall on 09/2015. The intermittent non starting issue has occurred a total of 12+ times. On two of the occurances the problems have been video taped. Had the vehicle to the dealership two different times and both times they state that they could not get the vehicle to duplicate the problem nor were there any codes in the system, therefore, they could not resolve the matter. When we tried to show them the videos they advised that they had no interest in viewing them. They also advised several times that without a duplication of the issue, that they could do nothing to resolve the issue. Dealership continues to maintain that we are the only ones that they know of that is having this particular issue.

- Kettering, OH, USA

Within about the last 6 weeks my SUV has been stalling while driving in heavy traffic areas which is highly dangerous & I lose all control of my vehicle I have contacted the Dodge dealership where I purchased this vehicle from & they are doing the bare minimum to correct this issue!!!! knowing my vehicle has active recalls!!!

- Ladson, SC, USA

My wife was driving our Durango when it suddenly lost all power. She had to muscle it to the side of the road, where she attempted numerous times to restart it. Prior to that, often times you would turn the key and the dash lights would come on and the car would do nothing...not even turn over. After a few attemps, it would start. After the stall, we brought it into our local Dodge dealer (dutchess Dodge) where the service department kept it for a few days, said they could not recreate our concerns, cleaned numerous electrical connections, charged us $500 and recommended we change a "win" module at about $800 plus labor but could not guarnatee this would fix the issue. The service person even admitted it could be the tipm but that they couldn't be sure and the fix of the win module was the first recommedation. He also added that some components in the tipm were loose and that they checked and cleaned them also and that for all they know it could have fixed the issue. I informed them that I could not afford to continue to throw money into "trial and error" fixes and to just button it up and give it back to us. A week later, it happened to my wife again, only this time, as she was pulling off to the side of the road, it re-started on it's own. We called the service department back and their reply was that they recommended changing the win module. This vehilcle has 62000 miles and has been regularly serviced by me and cared for like a baby. This is not an issue of use or abuse, it is faulty parts and we should not be responsible. I feel like I should just trade this in and after of lifetime of being a loyal mopar customer, go in a different direction.

- Poughkeepsie, NY, USA

The contact owns a 2013 Dodge Durango. The contact received notification of NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Paulding Chrysler Dodge Jeep Ram (1246 old griffin rd, dallas, Georgia 30157) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Dallas, GA, USA

My car did just what the recall stated. Stopped and would not restart. Towed to dealer. They fixed the problem but charged me. They admitted recall but still charged. Call ed Dodge but no action. Why do I have to pay for a defective part and a recall plus towing. Recall number T36/NHTSA 17V-435 dealer massey yardley fort lauderdale I was on a major highway and running

- Fort Lauderdale, FL, USA

I received a recall notice in June 2017 regarding an alternator issue on my 2013 Dodge Durango. It is now November 2017 and there is still no remedy. My battery light came on this morning after driving for less than five minutes in a 30 mph zone. I have an infant daughter so I cannot risk any battery issues in the dead of winter in upstate New York. It has been nearly six months since the recall was issued with no remedy available. The risks include heat/smoke or even fire within the alternator. Six months seems like a ridiculous amount of time for a repair of this magnitude to be not be resolved. I will have the alternator replaced and submit for a reimbursement but I shouldn't have to go through that process and incur those kinds of expenses so close to the holiday season when they've had six months to react to the situation.

- Watertown, NY, USA

Upon driving the vehicle over a small bridge, including on and declining off, then over another hill the vehicle stalled and lost power. We were able to coast the vehicle to a stop. I popped the hood and it had an electrical burning smell but couldn't locate the source. I was able to restart the vehicle and proceeded to our destination. Upon returning home the vehicle seemed to have less power. Again I checked under the hood and had the same smell. I checked on this website for a recall and it said there were none for this VIN number. I checked the model year and there has been several with stalling/electrical issues. The recall numbers are as follows: 17V435000, 15V115000,14V634000. We have had this vehicle in before for recalls, unsure if these were part of those recalls. We will be contacting the dealership tomorrow. Your form wont let me select the engine and powertrain as parts affected.

- Frankfort, OH, USA

Takata recall from time to time when starting the 2013 Dodge darango V 8 hemi it would just continuously turn over like it was not getting fuel it would not happen all the time but makes it unreliable when its your wife and kids using the car and what makes it a safety issue in my opinion is that the car has also stalled from time to time the car has been to the dealer 2 times now we have a extended warranty but they said they can not repeat the problem very frustrating

- Hanson, MA, USA

When I use the key less remote to start the car from outside my car it ideals for about 30 seconds or less then turns off. I try it again the horn beeps once then doesn't start. The radio settings reset on it's own which has happened several times. The console/instrument panel lighting changes from bright to dim when it's still light outside. One of the engine fans turns on/off more than normal and it's louder then it been in the past. I am noticing a ticking noise when the engine is started but no one can seem to find out the issue. Lastly, when accelerating the gas pedal the power lags meaning you can literally floor the pedal and it takes several minutes to get up to speed. All of these issues have happened several times and the dealership tells me there's nothing wrong. Something is wrong because the check engine like once again came on this morning.

- Albuquerque, NM, USA

Vehicle will stall without any warnings or check engine light. I will wait for two minutes on the side of the road and vehicle will start without any issues. I have taken the vehicle to the dealership and they could not find any issues with

- Tornillo, TX, USA

Vehicle alternator started to smoke and catch on fire, after shorting itself out. Vehicle was on the road then parked in driveway. I reported it to Dodge who advised it was on recall (T36). Called Chrysler customer care to report. They set up a tow and advised that they would replace with current model alternator and if needed the PCM and battery. Dealership now stating Chrysler will not cover PCM or battery. Now I have a vehicle at the dealership that wont run with a new alternator. Chrysler care made notes when I first talked with them on this case # 32398928 from customer care. Now they will not admidt that they authorized repair of altornator, PCM, and battery.

- Santa Fe, NM, USA