10.0
really awful- Crashes / Fires:
- 3 / 27
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 54,562 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
As of 7/28/2017, while driving on the highway the alternator went out causing the computer system to also go out and the car stall having no power. The vehicle had to be tow to the repair shop.
- Terell, TX, USA
The alternator went out causing the computer system to also go out while driving down a highway. The vehicle had to be towed to a Dodge repair shop.
- Pine Bluff, AR, USA
Driving 55mph, battery light comes on, the engine starts whining and I start to lose power as I pull into my driveway. Check manual and it says the battery light is the electrical charging system. I get out of the car and smell an electrical burning smell. Manual says take to dealer for service. Service confirms the electical burning smell came from a bad alternator. Check for recalls and one just came out July 11, 2017 recall # T36 for this exact problem I just had. I send recall info to Dodge service and they claim my VIN doesn't fall under the recall. How in the world does it not fall under the recall when it is doing exactly what the recall was stating?
- Waxahachie, TX, USA
The contact owns a 2013 Dodge Durango. While driving approximately 30 mph, the vehicle stalled without warning. The contact coasted the vehicle over to the side of the road, waited a few minutes, and was able to resume driving. The failure recurred twice. The vehicle was taken to big M Chrysler dealer (located on 1010 elizabeth St, nicholasville, ky 40356) where it was diagnosed, but a failure code could not be found. The vehicle was not repaired. In addition, when the contact attempted to start the vehicle, it failed to start. The contact called the manufacturer and was informed that the fuel pump relay was replaced per an unknown recall in August of 2015. The approximate failure mileage was 78,000.
- Nicholasville, KY, USA
June 4 2017while driving my 2013 Dodge Durango 55200 miles we experienced 100%electrical failure that caused the vehicle to shut down while operating on a city street.. engine failure, loss of brakes, cooling system and radio shirt off and wipers came on as vehicle died. Smoke entered the cabin and we were unable to operate windows and door locks. Our toddlers were in the 2nd and 3rd row seating. We had to climb over the front seats to get the kids out safely. The 180 amp alternator failed exactly as the 160 amps safety recall have been recalled. The alternator melted and melted the connector cable and damaged the battery and PCM. We contacted fca and the refused to apply the 160 amp safety recall to our vehicle
- Albuquerque, NM, USA
Alternator caught on fire, impacting my battery and after getting this fixed I am still having problems with the vehicle failing after I just got it out of the service center. The first time the alternator caught on fire it was in idle, stationary. The second altercation after picking it up from the dealership it had interior/exterior lights going on and off along with my windshield wipers operating while off. I have had a number of problems since purchasing this vehicle and believe I was sold a lemon. I would like to get this addressed asap! thanks much.
- Minneapolis, MN, USA
Driving down the street under normal conditions when battery light came on and a strong burning smell appeared. Pulled over to find heavy smoke coming from the engine--appeared to be the alternator burning. Took the car immediately to a local garage down the block from incident. They started the car and verified the alternator had failed, was smoking, and about to catch fire. All gauges were misreading. Alternator was replaced but the dash warning lights and electrical components are no longer working. (speedometer, gauges, warning lights, radio...) notified Dodge with no resolution to this point.
- Bahama, NC, USA
All electric keeps fading in and out, doesn't matter what where or how we are driving it just randomly fades in and out and has completely shut off a few times
- Corpus Christi, TX, USA
2013 Durango AWD crew- was driving the vehicle around 40 mph. Avoidance maneuver required heavy breaking (could feel ABS working). Upon moving the vehicle again from a standstill, noted a strong odor. Thought it might just be the brakes. Drove less than a mile and parked vehicle for about 90 minutes. Started vehicle again and within 5 minutes (never getting the vehicle above 40mph) noted the strong odor again. Soon after the battery icon appeared on the console. Drove another mile and stopped the vehicle to investigate. Other than the odor, nothing else was found. Could not locate specific location of odor. Decided to take vehicle to dealership about 6 miles away. Vehicle started w/O the battery icon but within a mile it reappeared. Odor present the whole time but no smoke. Sunday--dealership was closed. On Monday, dealership called to say our alternator was fried and we needed a new one.
- Golden, CO, USA
The contact owns a 2013 Dodge Durango. While driving approximately 40 mph, the vehicle started to smoke. The contact coasted the vehicle over to the side of the road and noticed smoke under the hood coming from the alternator. The contact waited a few minutes to restart the vehicle and it lost all power. In addition, the contact stated that the key failed to eject from the ignition switch. The vehicle was towed to an independent mechanic who diagnosed that the alternator caused the battery and the computer system to fail. The vehicle was repaired. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 93,000.
- Arroyo Grande, CA, USA
After I purchased this vehicle I was coming from the bank and as I press the gas pedal to go forward the vehicle wouldn't drive forward. I called the dealer ship and I was told that nothing was detected so I continue to drive this vehicle and again I experience the same problem I took the vehicle to crown Dodge and I hear the same thing as before. Now the vehicle shut down when I am driving and I have to put it in nurture to crank it back up I also call the headquarters about this vehicle I brought it brand new.I was on the road when all this happened. In the country also on city streets
- Fayetteville, NC, USA
I came out of a store and upon getting in my Durango I started it and noticed smoke and smelled a burning electrical smell. The hood wouldn't open because it had already burned through the cable that attaches the hood release. Within a few seconds the whole front end was on fire. I called the fire department and they had it put out pretty quickly. I've only had the vehicle for exactly a year almost to the day. The only problem we've had with it is the driver's side headlight went out. We had it replaced and it went out again within a couple of weeks so we had it changed again. I did notice that one headlight was brighter than the other but thought it was just different bulbs. Apparently it wasn't. the vehicle was parked in a parking lot next to a whole cage full of propane tanks now that's pretty scary.
- Ellettsville, IN, USA
The alternator recently failed with symptoms identical to those described in Dodge's P60 recall notice, I.e. all electrical power shut-off without warning while driving. Fortunately my son was able to safely pull over to the side of the road. Despite this failure which is very similar to that described in the P60 recall notice Dodge says it is not covered. Dodge should expand the number of vehicles subject to this particular recall. This could have been a very serious event if it had happened while driving on a busy freeway.
- Wenatchee, WA, USA
The contact owns a 2013 Dodge Durango. While driving 20 mph, a burning odor was present in the vehicle and smoke appeared from the front of the vehicle. The service battery warning indicator illuminated. The contact was able to drive the vehicle home. The vehicle was taken to an independent mechanic where it was diagnosed that a bearing in the alternator fell out. The serpentine belt and alternator were replaced. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The failure mileage was 43,069.
- Salt Lake City, UT, USA
The contact owns a 2013 Dodge Durango. While driving 15 mph, an abnormal noise was heard and a strange odor was present. The contact observed smoke under the hood. The electrical system caught fire without warning, but there were no visible flames. The fire department was not needed. The vehicle was towed to a dealer where it was diagnosed that the alternator and battery failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was approximately 90,000.
- Clermont, FL, USA
Starting issue or stalling issue: Vehicle tries to turn over but won't completely start while it is stationary. Vehicle may start but then sputters and dies, while it is stationary.
- Pasadena, TX, USA
Starting issue or stalling issue: Vehicle tries to turn over but won't completely start while it is stationary. Vehicle may start but then sputters and dies, while it is stationary.
- Pasadena, TX, USA
The contact owns a 2013 Dodge Durango. While driving approximately 15 mph, there was a winding noise coming from the passenger side of the vehicle. The contact checked under the hood and noticed a burning odor coming from engine. The vehicle was taken to the dealer, but was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was not made aware of the failure. The approximate failure mileage was 90,000...updated 05/17/17 updated 08/17/2017
- Clermont, FL, USA
I believe the totally integrated power module is the problem. It will not start sometimes and then will not stay running when it does. Cranks and dies, acts like starter just keeps turning over and over after hitting ignition button. We have had this problem for a few weeks and it keeps getting worse. Our vehicle year make and module fall within the time frame of a stated recall and the same issues in that recall are happening to our vehicle. It has happened in our driveway, rural and city streets. While at red lights or stalling while in motion or other stopping reasons. Please look into this, thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Sylacauga, AL, USA
- Tinton Falls, NJ, USA