10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 34,218 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The driver side sliding door is stuck in the lock position. The key fob won't work nor the button inside. Cannot manually unlock or open the door. The other doors work fine. I checked on line and there are many other people who have had and are having the same issue with different years of the vehicle. This is a huge safety issue. What if I am in an accident and cannot get my kids out of the back. The door was working fine and 30 minutes later nothing. It is a 2016 and this should not be happening.
- Taylorsville, IN, USA
Both rear sliding doors buzz every time the door is locked or unlocked. The driver side rear sliding door lock freezes up and wont unlock. Terrible 4 year old vehicle.
- Saginaw, MI, USA
My driver side sliding door just stopped working. It's locked. I can't manually unlock it. It's stuck. It worked this morning. The vehicle had been parked for 9 hours, since that door was last used.
- Montgomery, AL, USA
2016 Grand Caravan. Driver's sliding door just froze-- wil not open electronically or manually. The lock is stuck in the locked position and the power door lock switch won't move door's lock to the 'unlock' position. When you try to move the lock/unlock button/lever on that sliding door, it's stuck in the locked position--even exerting force the lever cannot be moved to the unlocked position-- to much force feels like I'm going to break the lever. The door is in the locked position and is not able to be opened. This is the 2nd time this has happened on this same door
- Virginia Beach, VA, USA
The drivers side sliding door will not unlock to open, time is 2 weeks. The vehicle was parked in my drive way.
- Evansville, IL, USA
Driver side sliding door is stuck in lock position and will not open. Opened fine and after a 20 minute car ride it was then stuck. I have reviewed several forums regarding this similar problem, and have seen countless reports on the name issue. Should there be an emergency of any sorts, the passengers in the back would not be able to get out safely.
- Glen Burnie, MD, USA
Drivers side manual sliding door remains locked. Can not unlock manually or electrically. Safety issue, egress not easily possible.
- Ballwin, MO, USA
Sliding door makes a buzzing sound when locked.
- Chesterfield, MI, USA
Passenger sliding door started buzzing then wouldn't open.
- Sale Creek, TN, USA
Drivers side sliding door stuck in a locked position. Incident occurred 6 days after purchase from dealership on 6/6/2020.
- Fort Wayne, IN, USA
Sliding door locks jammed and not working...stuck. Can't open the door manually either. This is dangerous because can't get kids out from the back especially during emergency situation. Dodge should recall all sliding door actuator or whatever is causing this stuck lock on sliding doors to open.
- Baton Rouge, LA, USA
The driver side, sliding door lock, is making a buzzing sound when it is locked manually or when it automatically locks when driving. I'm not sure if the door is actually locking or if the lock is fully engaged.
- Concord, NC, USA
The drivers passenger door does not open or close manually or electronically. It is a safety hazard when you are not able to exit in an emergency.
- Jamaica Plain, MA, USA
Driver and passenger sliding doors will not lock or unlock with key fob or manually. Sliding doors can open while vehicle is in motion.
- Macomb, MI, USA
Drivers side door is locked and will not unlock manually or with buttons. The manual lock on door is stuck and will not move. Passenger side door will not lock manually or with button. It is always unlocked. Alarm does not go off when this door is opened. Passenger door lock does not unlock with any button 80% of the time
- Crewe, VA, USA
I loaded all of my children in my van to go do a walmart pick up. All of the doors were working fine. We got home from doing our pick up, and the back driver side door would not open. All of the children had to get out of the other side, and climb over a baby car seat. We tried to get the door open from the inside, and the outside, we tried to disengage the locks, but it seems as though they are permanently stuck. If I get into a wreck, this is a safety hazard. Simultaneously, the door on the passenger side in the back will not lock at all. These are both hazards which should be recalled, and fixed immediately! I believe it has something to do with the electrical system, however I am no mechanic. I am not the only one who has had this problem, I have been researching the problem and there are many. I just want to drive a car that is safe for my children, and my van has less than 50K miles on it, I bought it brand new off of the lot. This should not be a problem I am experiencing.
- Lexington, NC, USA
Left rear door lock is inoperative. Door will not unlock with remote (power lock) or manually. About a month ago, the power lock started failing intermittently. As of 5/6/2020, the lock is frozen in the locked position. This appears to be a common issue with this vehicle from model years 2010 forward, linked to a failed door lock actuator. This is a safety hazard in that rear passengers will have great difficulty exiting the vehicle in case of an emergency.
- Upper Darby, PA, USA
The drivers side sliding door will not unlock and therefore will not open.
- Cape Girardeau, MO, USA
The drivers side blows cold air with air conditioner on, but all the other vents, blow hot air.
- Almont, MI, USA
- Taylorsville, IN, USA