10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 12,281 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Sliding door lock actuator failure resulting in inability to exit the vehicle quickly in the case of emergency.
- Eugene, OR, USA
the headrest on the passenger side front deployed for no reason as the car was sitting overnight. it cannot be reset
- Port Charlotte, FL, USA
The actuator in both rear sliding doors is not working. The drivers side is stuck locked and the passengers side is stuck unlocked. My children have to exit the van through the back lift gate and one of them has to sit in the seat next to the door that does not lock. We have not taken it to a dealer but have a mechanic in the family that has diagnosed this to be the issue. No one else has inspected the problem at this time. There were no warning lamps or indications of the problem prior to the drivers side rear door not working starting on December 17, 2023. It was after that that we realized the passenger side rear door has not been locking for somewhere close to a year prior to that date. We have been dealing with the security alarm going off when someone opens the rear passenger door while the doors are locked. We can open that door even when the doors are locked which in turn sets off the alarm. That-??s when we realized the rear passenger door never locks not even while driving!!! It should also be noted that neither door can be manually locked or unlocked. They are stuck in one position!
- Moore, OK, USA
The passenger side power door actuator stopped functioning making it extremely difficult to access the seats on the passenger side. I was unable to easily get to a young child who was in a car seat on that side. If we were in an accident I would have been unable to get to them quickly.
- Caldwell, ID, USA
Power sliding door makes buzzing sound when unlocking.
- Colorado Springs, CO, USA
The drivers side passenger sliding door won't unlock or open. It is stuck at the lock position and you can not manually or using the van system unlock and open the door.
- Mayer, MN, USA
We are having power sliding door issues. The doors are trying to stay in the locked position causing you to not be able to get passengers and kids out of the car safely.
- Kouts, IN, USA
Door locks fail When the door lock fails it locks the door without a way to manually unlock doors. This is on sliding doors. Children can lock themselves in the car and suffocate. remote nor manual door lock will operate. If lock fails in unlock position door may be opened while in motion I have not repaired the issue yet.
- Clarksdale, MS, USA
Sliding passenger door staying in the unlock position
- Kouts, IN, USA
While I was driving my headrest exploded. Causing a loud noise and my neck hurts with nausea and dizziness. It was so scary and painful. Something about AHR problem
- Keller, TX, USA
The passenger sliding door on the driver-??s side will lock up and has no mechanism that allows me to open/close the door manually. Essentially my passenger(s) are stuck on that side. I cannot use the overhead button near the rear view mirror or the button on the back near the door. I have tried to manually open the door and it does nothing either. This seems like a safety hazard that the door lock will not release up either.
- Maryville, TN, USA
There is a faulty lock actuator in the sliding door. My door is suddenly stuck closed and I could not open it. My child was inside and I could not get my child out of her car seat without having to climb all the way into the van from the other side. This is incredibly unsafe and concerning. And apparently it is a well known issue.
- San Mateo, CA, USA
Faulty lock actuator on driver-??s side sliding door. I could not get my child unbuckled and out of the vehicle without climbing all the way in to the van from the other side. I looked it up and it seems this is a well known problem to Dodge. This is incredibly unsafe and concerning!
- San Mateo, CA, USA
Drivers door lock actuator failed. Drivers door will not lock automatically when driving. The door can be locked and unlocked manually from the inside, and by the key from the outside.
- Manistee, MI, USA
Left sliding door actuator frozen. Unable to exit car if there is an emergency.
- Seal Beach, CA, USA
My passenger side powered sliding door wont close all the way. The back part won't latch. Even if we close it manually it wont close all the way. This car is only 5 years old!! Why am I having so many problems with it. How can I feel safe driving my car when one of the doors won't close correctly?
- Elko, NV, USA
Drivers side sliding door lock actuator failed in the locked position. Door could not be opened from the inside or outside.
- Manistee, MI, USA
The rear driverside sliding door was stuck in the lock position for several months. It was inconvenient that the actuator stopped working on the door. After months of it being stuck it suddenly works, but everytime the door s lock the rear driverside sliding doors locking system makes a buzzer sound while locking. If this fails again and we need to leave the car quickly in an emergency not having both doors working properly could be very dangerous.
- Elko, NV, USA
The driver side sliding read door is stuck in the lock position. The door is unable to be opened manually in case of an emergency. This is a known problem with these vans and it is a safety issue. To fix this problem a part needs to be replaced, the "door lock actuator", which is costly. This should be fixed by the manufacturer as it can be dangerous if my family is stuck because of an accident and there is no way to force the door open. This problem could also happen to the sliding door. I have small children and I worry about this issue. My van only has 64,000 miles and I bough the vehicle used just six months ago. Prior to the failure the door would make a buzzing sound and seem to struggle to close. There should at least be a way to operate the door manually for safety reasons and that is not the case. This is dangerous.
- Glendale Heights, IL, USA
- Pacolet, SC, USA