10.0
really awful- Crashes / Fires:
- 9 / 0
- Injuries / Deaths:
- 8 / 0
- Average Mileage:
- 25,329 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I had a auto accident I feel was caused by this brake recall. My brakes have failed again. Luckly no one else was at stop sign. I called immediately when I hot the notice and they can not fix my brakes until Aug 31 I was on a city street each time
- Boaz, AL, USA
The contact owns a 2014 Dodge Journey. The contact received notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced any failures. The manufacturer was not made aware of the issue. Parts distribution disconnect.
- Sandusky, OH, USA
Purchased at monroeville Dodge pittsburgh pa. My brake calipers had become discolored and I became concerned. I asked the service representative to inspect my brakes and brake calipers. I was informed there was nothing wrong. I did take pictures of the brake calipers on all four wheels and found the discoloration through out the car. I find this unacceptable for a new car and forwarded my complaint to Dodge.com. I have yet to receive a recall or notice that my complaint was registered. At thirteen months I had to have my front rotors resurfaced for a fee $125. The service manager stated I just missed the one year on brakes on I had to pay. My brake calipers are still discolored now.
- Pittsburgh, PA, USA
The contact owned a 2014 Dodge Journey. While driving approximately 40 mph in the rain, the brakes failed when he attempted to slow down the vehicle. As a result, the vehicle crashed into a tree. The ABS light illuminated when it started raining. The driver sustained cuts and bruises that did not require medical attention. A police report was filed. The air bags did not deploy. The vehicle was towed to the contact's residence and was later deemed destroyed by the insurance company. The manufacturer was made aware of the failure and stated that there was an unknown recall for the antilock brakes. The failure mileage was approximately 17,000.
- Graham, AL, USA
The contact owns a 2014 Dodge Journey. While driving 55 mph, the brakes pulsated and prevented the vehicle from stopping properly. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was 23,000.
- Shelby Township, MI, USA
The contact owns a 2014 Dodge Journey. While driving approximately 60 mph, the vehicle stalled without warning and the brakes failed. The contact was able to stop the vehicle. The vehicle was able to be restarted. Once the vehicle restarted, it continuously backfired. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failures. The failure mileage was approximately 32,513.
- Maryville, TN, USA
The contact owns a 2014 Dodge Journey. The contact received notification of NHTSA campaign numbers: 15V431000 (engine and engine cooling) and 15V675000 (electronic stability control, service brakes, hydraulic) but the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Hollywood, FL, USA
The contact owns a 2014 Dodge Journey. The contact received notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. In addition, while driving 65 mph, the vehicle shook without warning. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 18,000. Parts distribution disconnect.
- Philadelphia, PA, USA
The contact owns a 2014 Dodge Journey. Prior to receiving notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic), the brakes failed as the contact attempted to slow down the vehicle. As a result, the contact struck a deer at approximately 10 mph. The brake pedal traveled to the floor and the vehicle drove into a ditch when the brake pedal was depressed. A police report was not filed and there were no injuries. The vehicle was towed to the contact's residence and then to a local dealer. The vehicle was repaired, but the failure recurred. The manufacturer was made aware of the failure and advised the contact to take the vehicle back to the dealer. The vehicle was not repaired. The failure mileage was approximately 19,000.
- Amma, WV, USA
Antilock brake system module recall. I called mid valley Chrysler Jeep Dodge dealership in grandview w.a. to schedule an appointment for my recall and there was a date set for January 20th,2016. Took my car in and they told me that they didn't have the parts and would have to order them. Was told I was going to get a call as soon as the parts came in. A month and a half passed and I still hadn't received a call so I went ahead and called them and I was told that they didn't have the parts and that they would call me. Its been 3 months and I have still to receive a call from them. I am extremely concerned for my family's safety and would like this matter to be fixed as soon as possible.
- Grandview, WA, USA
The contact owns a 2014 Dodge Journey. The contact received notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Santa Barbara, CA, USA
The contact owns a 2014 Dodge Journey. The contact received notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic); however, the part needed to perform the repair was unavailable. The vehicle was taken to the dealer where it was inspected. The contact was placed on a waiting list. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Cassville, MO, USA
The contact owns a 2014 Dodge Journey. The contact received a recall notification for the electronic stability control and service brakes, hydraulic. The contact called the dealer to schedule the recall repair appointment weeks ago and they kept asking the contact to call back for weeks to determine when the part would become available. The contact was unable to determine when the vehicle would be repaired. The manufacturer was unable to provide a specific time frame that the vehicle would be repaired. The NHTSA campaign number was unknown. The contact had not experienced a failure. Parts distribution disconnect.
- Bronx, NY, USA
The contact owns a 2014 Dodge Journey. The contact received notification of NHTSA campaign number: 15V675000 (service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Saint Louis, MO, USA
Ed voyles Chrysler Dodge Jeep Ram has failed to remedy the recall of the anti-lock brake system control module for my 2014 Dodge Journey in a reasonable amount of time. After I was initially notified of the recall, I called to schedule a service to address the problem. I was told at this time that the parts required were not in stock and to check back in a few days. Upon calling a second time, I was told that I would be notified when the parts became available. After a month of waiting and no notification, I called for a third time and was told parts were still not in stock and that I would now be placed on a waiting list. Ed voyles failed to offer a timeline for resolution nor simply tell me my place on the wait list, stating that it was not numbered.
- Marietta, GA, USA
The contact owns a 2014 Dodge Journey. The contact received notification of NHTSA campaign numbers: 15V431000 (engine and engine cooling) and 15V675000 (electronic stability control, service brakes, hydraulic) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Bordenton, NJ, USA
The contact owns a 2014 Dodge Journey. The contact received notification of NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Elkin, NC, USA
The contact owns a 2014 Dodge Journey. When the brake pedal was depressed, there was a sound of air coming from the brake pedal. The contact stated that there was a delay in the vehicle's reaction to the brake pedal being depressed. The vehicle was not taken to be diagnosed. The vehicle was included in NHTSA campaign number: 15V675000 (electronic stability control, service brakes, hydraulic). The vehicle was not repaired. The approximate failure mileage was 21,000.
- Columbus, GA, USA
Hello I have received a recall warning for my vehicle R61 NHTSA 1V-675. Today I called a Dodge dealership to schedule a repair and was told minimum a month because it take that long to get the part in. I was also told that they do not keep the parts on hand and order when people call to fix the recall. With a recall like this that affects the breaking system and can cause a crash and the driver not aware it a major safety concern. Why send out a recall if Dodge or Chrysler is not going to fix the issue in a more realistic time frame. One month and then take due to schedule is unacceptable. So in the mean time I just pray that I do not have a accident and not harm myself. Family, or someone else. Chrysler needs to be held accountable. I regret the day I bought this car due to how poorly it is built. Now that needs to be investigated as well.
- Milford, OH, USA
- Houston, TX, USA