8.7
pretty bad- Typical Repair Cost:
- $710
- Average Mileage:
- 94,750 miles
- Total Complaints:
- 210 complaints
Most common solutions:
- not sure (73 reports)
- replace with new dashboard (60 reports)
- should be a recall (35 reports)
- replace with better quality after market dashboard (22 reports)
- epoxy and a dash cover (7 reports)
- filed a complaint with. www-odi.nhtsa.dot.gov (6 reports)
« Read the previous 20 complaints
Update from Mar 26, 2013: When I bought the Ram, couple years ago 2010, there where already cracks in it! On the 25th of Feb., while at work, it was raining and me and a co-worker were installing a new radio I just got. So, I rested my arm on the dash and all just crumbled in; pieces just broke off at barely a touch!!! Now I have a big ol hole in the middle of the DASH!!
- Franshawn S., Little Rock, AR, US
I was disturbed that the dash started cracking. Cosmetically it looked very bad and I was ashamed to show myself in this vehicle. I propped the pieces back in place so it wouldn't have holes showing. I cut my hand while re-installing the pieces once. I was not proud of Dodge for this anomaly. I bought a dash cover and installed it over the broken dash and it cost me about $100.
- spreng, Vancouver, WA, US
I have a 2001 Dodge Ram 1500 and a 1999 Dodge Ram 1500 and both dashes are busted up. I finally realized that there was a problem when both were doing it. I got into my husband's truck and cut my hand. As I was working on my hand my son let me know that his was also doing this. Niether let me know they thought it was just the sun. THIS IS A SAFETY ISSUE. NOT ONLY DID I CUT MYSELF, BUT MY SIX YEAR OLD DAUGHTER RIDES IN THESE VEHICLES AS WELL. IF THEY EVER GET INTO AN ACCIDENT THOSE BUSTED DASHING ARE GOING TO BE LIKE SHARPNEL GOING OFF WHEN THE AIR BAGS COME OUT. Something definately needs to be done. Filing a complaint with dodge. I also have a 2007 Dodge Durango. I am a dodge girl but this in unexceptable. I will be uploading pictures.
- Lana P., Cairo, GA, US
I have tried to use that vinyl repair stuff to fix this problem. Whenever I would get one crack glued together, another one appeared.
Last year in February, the whole thing started cracking up and it was like a fault line where earthquakes occur. Now all that's left is a gaping hole where my dash used to be!!!! My truck looks like a monster on wheels and it does not even have a 150,000 miles on it yet. BUMMER!!!
My brother has a 2003 dodge ram 1500 that has the same problem. He paid someone to fix the first crack in his dash, but that didn't stop others from happening.
SHAME ON DODGE CHRYSLER!!!
THIS PROBLEM HAS PEOPLE WHO WOULD BE LOYAL CUSTOMERS RETHINKING THEIR CHOICES.
- Angela F., College Park, GA, US
click to see larger images
What started off as small crack has now spread over the whole dashboard.
- John K., Coldstream, BC, canada
I love my Dodge pickup but am really disappointed that the dash has fallen out and is completely cracked all over. I am disappointed that Dodge will do nothing to help with this dangerous problem.
- Lucy R., Ackerly, TX, US
I have never been so ashamed of Dodge. They have known about this problem with the cheap plastics that are used in their dashboards. I have no other complaints with my truck, other than the dashboard. It is slowly disintegrating into pieces, and cracks everywhere. I do not know how they can go to sleep at night, knowing they are a party to the shoddy workmanship!!! I will again say YOU OUGHT TO BE ASHAMED OF YOURSELVES.
- Brenda G., Seguin, Texas (TX), US
The dash at first had a little crack. Put some tape..then peices fell off. Put cloth dash cover. Then entire dash crumbled when trying to fix air conditioner. There was no dash. We had no choice but to get a new dash and have it put in. Could not find anyplace to complain to, until now. .
- Ray S., Saint Martinville, LA, US
Just a really terrible problem. Dangerous and unsightly.
- Scott C., Richmond, VA, US
the dash is falling all to pieces it is just barley holding on. it rattles and drives you crazy. i have another one the same year and its the same way too, and my brother has one too with the dash falling apart. please recall it.
- Amanda H., odum, GA Georgia, US
Cracked dash, very bad. Have a 1979 ford and the dash has not cracked.
- Richard B., Charles City, VA, US
could not believe that dash crumbled when took it out to replace heater core. had some cracks before i took it out. but i am very disappointed.
- Ted H., Brighton, IL, US
THE DASH STARTED WITH JUST A SMALL CRACK IN THE MIDDLE OF THE DASH AND THEN LAST YEAR IT ALL CRUMBLED IN ON ITSELF. WE HAVE BEEN TRYING TO FIND ONE AND NO ONE HAS OR HAD ANY CAUSE THEY ARE HAVING THE SAME ISSUES THAT THE DASHES KEEP BREAKING ON THEM
- sweetgirl4905, Zanesville, OH, US
My dash was busted when I bought the truck, so I went and bought a new dash & replaced it. At a price of around $200-$300. I have only owned the truck for around 3 months & put a new dash in it the day after I bought it & last month the dash started cracking again and as of yesterday its in a million pieces.
- Tyler D., Waycross, GA, US
What is up with Dodge not fixing these dashboards? Maybe if everyone that has a problem complained about it something would get done. The people that speak up must only represent a small fraction of the people that have a problem. I just tried selling my truck and the sale was going great until the guy lifted the cloth cover off of the dashboard. I don't speak Spanish but I think he was kind of freaking out. I doubt I will ever buy another Chrysler product again.
- wprussa, Huntington Beach, CA, US
The dashboard on my dodge is busted and cracked.I have always used a sunvisor over my window but its not helped i don't know what else to do for it.but dodge needs to fix my dash cause its just getting worse and its their fault for this problem i have talked to several people and their dashboard is like mine so dodge needs to fix this problem.
- Jack H., London, KY, US
Every one I have known with this vehicle has had their dash fall in, must have been cheap plastic. The dealers in this area decline to fix it, but a friend of mine in FL said his was covered on a recall, perhaps it was just a more ethical dealer taking personal responsibility. I am not going to get an $800 fix for my pickup that is worth maybe $3500, I hope everyone sees it and avoids Dodge and Chrysler.
- James N., Oran, MO, US
I have 4 Chrysler vehicles, 1999 Ram 1500, 2005 Jeep Liberty,1979 D-300 and 1971 Demon. I am a Mopar guy. I bought my 99 Ram new in May of 99. It has 61000 miles on it. I could throw a cat through the holes in my dash. I have kept this truck up very well, this is very disappointing to say the least. In my opinion chrysler should fix this problem. I will be in the market for a new truck this year. I might me pulling my Demon to the Mopar Nationals with a new Ford. The new ecoboost sounds like one heck of a truck.
- stacyjones340, Dalton, GA, US
just very annoying. my whole top of the dash is basically one big hole. this can be kinda dangerous cause u can get cut on the sharp pieces of plastic.
- tjg07, Baden, PA, US
The dash should not crack, I have had older vehicles and not one crack.
This is a safety hazard and should be fixed by a recall.
- Ray A., Albuquerque, NM, US