8.5
pretty bad- Typical Repair Cost:
- $530
- Average Mileage:
- 83,750 miles
- Total Complaints:
- 614 complaints
Most common solutions:
- Dodge should issue a recall (386 reports)
- replace dash (126 reports)
- not sure (83 reports)
- bought a dash cover (8 reports)
- glue it back together (5 reports)
- dodge needs to pay for 1/2 or all the cost of parts/repair (2 reports)
Cracked dash, a common problem Chrysler refuses to take responsibility for.
Was in a car accident, and the plastic pieces to the broken dash shot off and hit my face when airbags deployed, cut my artery, I had to have over $500,000 in reconstructive surgery. There’s so much nerve damage I can’t feel my face. On top of half of it being metal plates! I’m so lucky to be alive. Why can’t you just do what’s right and fix the problem? You take bailouts and tax cuts, on top of making millions. Do what’s right and fix your error. Lord forbid this happens to anyone else.
- Collin L., Austin, US
Dodge needs to fix this ... please!
- thealarmguy40, Eureka, US
The dash cracked all over -had to put a cover on top. Color does not match but looks better. Hopefully will never have to remove to work on heater core.. Contacted Dodge- dealer took pictures and sent to corp who turned down claim- as usual vehicle was over 3yrs old.
- tom s, Sophia, US
click to see larger images
This is a known problem for Dodge trucks in this time frame. If this vehicle were to be in an accident sufficient to deploy the airbags, sharp plastic shards would be propelled everywhere, including the face and eyes.
- Gary K., Pleasanton, US
I would be happy to pay the cost of the replacement dash if it was at cost. Some dealers want over $700 just for the part other online dealers will go as low as $400 but you have to ship it. Dodge could sell it to us for $100 and not lose a penny. They would rather make a profit off their faulty product.
- Marc T., South San Francisco, CA, US
I bought this truck new. I have maintained it regularly. About 2 years ago I noticed a large crack in the dash. Since that time the cracks have expanded until pieces are falling out of the dash.
This is a safety issue!
If I have even a minor accident the sharp pieces of this broken dash could injure me or my passenger.
I looked into having the dash replaced and was given a price of more than $2000. This is too much for me to be expected to pay to repair a defect that is totally Dodge’s fault. There should be a recall on this.
- jcart, Austin, US
The plastic dash cover has severely cracked in multiple places with whole pieces becoming dislodged. Dash continues to disintegrate and I'm worried it will be an issue for the electrical and mechanical components within the dash housing and possible causing undue malfunctions, failure or fire and unnecessary repairs to other internal components, but mostly if it could possibly interfere with the deployment of the passenger airbag should an accident happen.
- Brian H., Richmond, US
My dash is so cracked up that I had to put something over it to keep pieces from coming out when you hit a bump. Sometimes more often than not, the rpm gauge or the speedometer doesn't work. Something needs to be done. I'm a disabled veteran on a fixed income and I can't afford to pay to have it fixed.
- Linda B., Fayetteville, NC, US
Shameful that a company would market a total POS product then refuse to fix what they F-ed up.
- Jack M., Zebulon, NC, US
This is not merely a cosmetic issue. Actual pieces of the dash have broken off. Heaven help me in an accident. My own vehicle will be my worst enemy.
- Daniel E., Huntley, IL, US
I have owned two Dodge trucks (RAM 1500) and the dash and the instrument cover have cracked on both of them. I still own my 2001 Dodge Ram and the dash is just falling apart. I have also had the cover over the right pillar crack. I take pride in my truck and have fixed or replaced parts that wear out but to have your dash just fall apart is a manufacture defect. I also work for a company that had a fleet of Dodge trucks and every one of them had the same problem, in fact I have yet to speak to a Dodge Ram owner that has not had the same problems with their truck.
Dodge knows its product is defective and needs to fix it. If Dodge wants LOYAL customers it needs to make this right.
- Oswaldo P., Albuquerque, NM, US
The dash, in its entirety, cracked into chunks, all of which are deadly in the event of an accident. The dash board and bezel, in a period of months has completely cracked across its entire width and breadth, chunks are all sharp and, in the event of an accident, present a potential for egregious bodily harm, entirely the fault of the manufacturer. Dodge should take responsibility for this malfeasance and should make the dash board and bezel, both of which have become a deadly liability, to anyone who owns this vehicle. It has never been a habit of Dodge/Daimler/Chrysler to let persons risk their lives or their well being due to any design failure(s) on their part, nor should such a habit begin now. No constabulary in these United States would allow such failure go unchecked were such failings a part of any individual or organization, and that would include Dodge and its subsidiaries. What then will be the solution. Continually claiming this design failing is a "cosmetic" issue does in no way relinquish Dodge from their part in causing this disaster and the potential for harm to innocent parties who, trusting in our system of government and laws set forth to protect our citizens, purchased this Dodge product in good faith. It is the sole responsibility of Dodge and its dealerships and their subsidiaries to make this failure aright in compensation.
- rorywitt, Grandfield, US
click to see larger images
Apparently this seems to be a major problem for an awful lot of this years Dodge P/U trucks. It should be recalled. Definitely a safety issue. If someone had an accident the dashboard pieces could do some damage to your face or chest. Thank you for listening.
- skull54, Williamstown, US
Dash started cracking, then large pieces starting falling in, now have it held together with gorilla tape.
- Howard D., Evansville, US
THE DASH IS CRACKED AND IS FALLING APART IN MY RAM 1500. CUP HOLDER IS FALLING OFF AND THE GLOVE BOX DOOR IS BROKEN. I REPLACED THE COVER OVER THE SPEED OMETER AND PUT A DASH COVER ON THE DASH BUT THE MAIN DASH IS NOW FALLING APART. THE LOCAL BODY SHOP SAYS THERE ARE NO AFTERMARKET REPLACEMENT PARTS AND THE REPAIR IS TOO COMPLICATED FOR ME TO DO.
- larrywarren, Center, US
About four years into ownership heard a loud crack while driving down road,came to find out that was my dash cracking. Followed by more of the same had other vehicles of older age and never heard of such a thing. Had a Volvo that had stress cracks (spider like from a center point ) can only guess that problem stems from faulty material or manufacturing process noticed that plastic parts were made in mexico? Problem is very scary as in an accident flying shards could be very dangerous especially the pieces near the passenger side air bag. I had applied armor-all to dash,rubber and trim pieces religiously to no avail appears it was money thrown away on this problem it was great on Chevy's ,Mercedes and Ford trucks maybe I just picked the wrong brand to by. In addition to defective plastic have seen the same lack of qualty on door bottoms (Rusting from the inside out and also above fender by truck bed Both from the inside out)
- Bob B., Wapakoneta, OH, US
dodge needs to fix this problem and stop saying them are the longest lasting trucks on the road
- Kristy & Jim W., Wood River, IL, US
The front bezel and dashboard is all in pieces and needs to be replaced. It is obvious the dashboard and bezel were cheaply made. There are several thousand complaints on this website and Dodge needs to replace this immediately before someone gets hurt or killed.
- Darrell B., Austin, TX, US
I'm very disappointed in DODGE that they haven't fix this issue with the dashboards. They know it isn't the vehicle owner's fault that this issue happened. I had a 2000 dakota that I never did anything as far as cleaning and maintenance on the interior and it didn't have any issues with the dash. So why blame it on the owner for not taking care of it. They know know exactly what caused it.
- Patrick R., El Dorado Springs, US
Not much to say that hasn't been said about the cheap dash they put in their number one truck. Mine is completely gone, the pieces fly off and partials that are left get into my and my kids eyes all the time. Forget about trying to replace any parts because nothing will attach! I have everything holding together with black duct tape!
- Jason K., Apache Junction, AZ, US