8.2
pretty bad- Typical Repair Cost:
- $880
- Average Mileage:
- 83,800 miles
- Total Complaints:
- 520 complaints
Most common solutions:
- Dodge should recall the dashboard (safety issue) (280 reports)
- not sure (114 reports)
- replace dashboard (105 reports)
- class action lawsuit against Dodge for inferior dashboards (16 reports)
- bought an aftermarket dash replacement (3 reports)
- dashboard, vents, radio replacement (1 reports)
I've never had a vehicle that had such a problem with cracking dashboards and air vents clogged due to the brittle interior cowl design. Every year a new crack! The dash is disintegrating and I paid $30,000 for this truck! I should be able to spend my money on mechanical problems... not a cracking dash with the interior COWL falling apart inside causing problems with the heating & air! Blend doors are blocked and pieces of plastic and/mesh blowing out of the vent! The air no longer is able to be routed to the proper outlets because of the crap falling apart inside blocking the blender doors. My AC/heat is embarrassing to run with passengers in my truck because vents are stopped up with muck due to the "cowling" mesh bull-crap that dodge used within the dash/vent/blending system! I can't get air out of the vents or the defrost!!!!!! The air seeps out WHERE IT CAN because the vents are ALL BLOCKED!!! Why should I have to pay to fix a manufacturing flaw!!!
- pixbuss55, Tarboro, North Carolina, United States
Forward section completely broken apart; numerous pieces. Main part of the dash has one large crack. Ought to be a recall item. I have a 2004 Toyota Sienna with minor dash cracking problem. Toyota issued a recall several years ago and replaced all affected dash assemblies at no charge.
- Daniel P., Bainbridge, OH, US
click to see larger images
This problem showed up about 7 years ago, but at the time I didn't have the money to fix it. Recently the dash has gotten so bad that is now falling in and I have holes in my dashboard and Dodge wants over 800 dollars to replace it and that doesn't include install.
- Sean S., Denver, CO, US
The cracked dash not only looks bad but it just keeps on cracking. When using the heater trash keeps blowing out.
- Dennis M., Suffolk, VA, US
Dashboard starting to fall apart causing internal dashboard problems with AC wiring and mechanical issues along with flying sharp objects in a possible car crash. No other automaker has ever had such a serious condition and not corrected it. This is a very wide spread Dodge issue!!!!!
- johnwayne70726, Denham Springs, US
THE INTERIOR COWL AS DODGE CALLS IT IS JUNK. Pieces fell into the heating and a/c system and clogged the blend doors. The entire dash and heater core box had to be removed to remove the broken pieces of plastic. Four hours labor just for removal of dash and box. NOT HAPPY WITH DODGE!!!!!!!
- Alan J., Paradise, CA, US
click to see larger images
This has been an excellent truck I bought in 2011 from a previous owner. The dash began to split in different places 3-4 years after I bought it. I have never had a vehicle do this before in my life. Very disappointed.
- Jim R., Springfield, US
click to see larger images
This is unacceptable. I want this fixed. I have never had dashboards broken in all the cars and truck I have owned.
- bbudd, Gulfport, US
it started out in 2015 with just a crack in the dash. the next year there were multiple cracks and in 2017 the defroster vents cracked and broke. in 2017 the dash is really cracking bad and I can actually take out huge chunks and have seen other dodge trucks in town with the same problem. dodge has a problem here. I really like the truck but would be hesitant to buy another dodge for fear this might happen. if dodge would reimburse the cost of a dash cover, they would be in my good graces again and I will continue to patronize them
- Ralph M., Boscobel, US
This is about the worst customer service of any product sold in the USA. Dodge will tell you their products are better than the competition. That is just fine, but when there is a flaw in the product accept the responsibility for replacement. That is what a good company would do. I just know if there is an accident with my truck and a piece of that dash becomes lodged in me there will be a lawsuit because there is enough data to show neglect on the part of dodge.
- Thomas H., Ventura, CA, US
Bought my 2002 Dodge Truck brand new around 2005 my dashboard started falling apart. the truck has always been taken care of and covered from the sun. Dashboard is in complete pieces.
- Miguel A., Palmdale, US
THE DASH IS FALLING APART. EVERY DAY PIECES BREAK OFF. HAVE A COVER OVER IT RIGHT NOW SO IT LOOKS COSMETICALLY BETTER. THE HEATER CORE NEEDS TO BE REPLACED AND I'M SCARED THAT THE DASH WILL COMPLETELY DISINTEGRATE WHEN I REMOVE IT TO REPLACE THE CORE. HELP!!!
- Les M., Manhattan Beach, US
its ridiculous, as when I turn on the air or the heat, pieces of the vent cover go flying thru the air. hitting me in the eye and other fellow passengers
- geneanmmark, Ooltewah, US
click to see larger images
The dash started cracking shortly after I bought the truck in 2009. Within a short time the dash was getting really bad so I used gorilla glue on it and put a dash cover on it. I have had to replace the center bezel 3 times because it started breaking and falling apart, causing sharp edges and flying debris.
I took it to the dealer and had it inspected. (Please see attachment.).
- Brian K., Rogeers, US
they need to fix their screw up. can't find a single good dash anywhere. if you order a new one its around $800.
- Manuel P., Conway, US
The initial Crack was'the too bad. It is the subsequent degradation that is unacceptable
- glbsigb, Westminster, US
The speakers in the dash blew when plastic debris from the cracked dash got into them.
- glbsigb, Westminster, US
2002 Dodge Ram with a dash falling apart. Come on Dodge, own up to this. There are to0 many of these out there to shrug off. It is pitiful the amount of these trucks that have this problem. I run a garage and I have seen plenty. Shameful.
- Ronald K., Fayetteville, US
I'm not the original owner. The problem was first noticed by the original owner when the truck was approximately 5 years old. The top dash is literally falling to pieces. Plastic chunks have been falling down into the vents, then flying out when the defrost blows. I'm always in fear of being hit in the eye by a flying shard of plastic! My mother's Toyota Avalon had a much less severely cracked dash, and Toyota recalled and replaced it. When will Dodge step up and do the right thing for its customers?
- Michelle J., Highlands, US
Shards of plastic blowing in my face is bulls** - new straight cracks everyday. Dodge you should be ashamed of this, you f cheap bastards just to save a dollar, yah bulls... and since you f* r don't want to fix it, LOWER THE F PRICE OF YOUR VEHICLES YOU F R ON A NEW TRUCK. DRIVE IT OFF THE LOT YOU LOOSE 15000 DOLLARS. I F WOULD LOVE TO SEE THE DODGE BROTHERS TODAY - THEY WOULD FIRE ALL YOU M AND FIX IT THEMSELVES.
- Clarence&mandy G., DREXEL, MO, US