10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 88,349 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The nead lights shut off while driving at night at 65 miles a hour stoped on the side of the hiway shut off the car played with the headlight switch the lights came back on but now they will not shut off so the battery must be diconected when not in use working on finding a repair shop T fix
- Chalfant Valley, CA, USA
2004 Ford crown vic headlights stopped working. I ordered and replaced the headlight switch and my headlights still don't work. I can't drive at night anymore. I have contacted Ford dealership about a recall and have not received a call back.
- Blaine, WA, USA
The contact owns a 2004 Ford Crown Victoria. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer were made aware of the issue. The contact stated that the headlights failed to illuminate properly without warning. The contact manually adjusted the light switch and the headlights operated as intended. The failure mileage was approximately 120,000. VIN tool confirms parts not available.
- Houston, TX, USA
What happened is that I got the VIN report online and asked about recalls, found 5 recalls, and went to the NHTSA and now you do not tell me if the recalls were made or the problems fixed.
- Little Rock, AR, USA
The contact owns a 2004 Ford Crown Victoria. While driving 30 mph, the lighting control module completely failed without warning. The contact stated that the vehicle was included in NHTSA campaign number: 15V861000 (exterior lighting), but the remedy was not available. The dealer and manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 200,000.
- Washington Dc, DC, USA
The dashboard lights are not working. The fuse was good but I replaced it anyway. I also replaced the headlight switch.
- Southgate, MI, USA
The contact owns a 2004 Ford Crown Victoria. The contact stated that the electrical system indicator illuminated. The vehicle was serviced per NHTSA campaign number: 15V861000 (exterior lighting) at country Ford (888) 867-3993 (95 goodman rd E, southaven, ms 38671), but the remedy failed to repair the vehicle. The contact mentioned that the electrical system indicator illuminated after the recall repair. The manufacturer was not notified. The failure mileage was 227,201.
- Memphis, TN, USA
The lighting control module failed one night. The passenger headlight went dim and my signals wouldn't work on that side. Eventually the entire thing failed and there was no audible clicking from the module.
- Morristown, NY, USA
My car was recalled for a faulty lighting control module and was repaired in June 2014 because the headlights failed. Today the lights experienced the exact same failure. Ford is refusing to repair it unless we pay full price for diagnostics, parts and service. I have found that another recall was issued for the same part in April of '17 but my car is not included in the recall. Recall #15S39. I can't understand why this recall repair would only last 3 years unless something was faulty in the repair parts or installation of the part. Please can someone help me?
- W Charleston, VT, USA
The contact owns a 2004 Ford Crown Victoria. While driving 45 mph, the running lights in the front and rear of the vehicle became inoperable. The vehicle was taken to a local dealer (thomasville Ford Lincoln 1515 East jackson street, thomasville, ga 31792) where it was diagnosed that the lcm harness failed and needed to be repaired. The vehicle was repaired per NHTSA campaign number: 15V861000 (exterior lighting), but the failure recurred. The contact also stated that he witnessed visible smoke coming from under the dashboard. The manufacturer was contacted and provided case number: Cas12683333. The failure mileage was approximately 127,152.
- Ochlocknee, GA, USA
Ford sent me a written safety recall notice 15S39 NHTSA 16V-861 instructing me to approach my Ford dealer to obtain installation of a lcm bypass kit that will correct a potential headlight problem. I received earlier letters informing me that Ford was searching for a fix. When I contacted the dealer no such fix was available.
- Midland, GA, USA
The contact owns a 2004 Ford Crown Victoria. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Somerville, TN, USA
The contact owns a 2004 Ford Crown Victoria. The contact stated that the headlight control module malfunctioned. The dealer repaired the same failure one year ago. The vehicle was not repaired, but the failure occurred on numerous occasions. The manufacturer was made aware of the failure. The failure mileage was 80,500.
- Wilkes Barre, PA, USA
2004 Ford Crown Victoria. Consumer requests for investigation/action on continued axle, bearing failures, defects (potential catastrophic loss of control and allegedly defective airbags to protect victims) collapse of safety recall system. The consumer stated Ford did some recall work on the 2003 models with regards to the rear axles and bearings. However, the neglected to correct the defect in the 2004 and possibly later models. Also, the lights were defective and it took an entire decade to rectify the issue.
- Dayton, TX, USA
The headlights do not come
- East Chicago, IN, USA
Head lights no longer are operating. Was driving at night and they went out and will not go on again. Have tried to have them operate again and again and no luck. When will recall parts be available as this vehicle is not able to operate at night, in fog, or in heavy rain.
- East China, MI, USA
Recall # 15S39, pertaining to headlight module and soldering problems causing the headlights to go out. My headlights have gone out. It has been checked for fuse problems and bulbs burnt out. Not the problem. Contacted the manufacturer and 2 dealerships. All said the part is not available and they do not know when it will be available. Their remedy was that I walk. It has been since December 21, 2015 since the recall letter was sent out. It too had no remedy, or when the part would be available. Ford has no plans to fix the problem. My headlights went out when I was driving at night on the freeway. With no headlights I can not drive at night, during foggy weather, or during rain.
- Riverside, CA, USA
The contact owns a 2004 Ford Crown Victoria. The contact received notification of NHTSA campaign number: 15V861000 (exterior lighting); however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 03/29/16.
- Sarasota, FL, USA
The contact owns a 2004 Ford Crown Victoria. While driving approximately 55 mph at night, the headlights became inoperable without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 92,000. The VIN was not available.
- Champlain, VA, USA
- Tempe, AZ, USA