Purchased a new 2004 Ford E 150 van. Side entry doors do not shut correctly. When driving, the doors rattle, indicating they are not latching correctly. I am concerned about the safety of passengers and the possibility of the doors coming open. Contacted Ford Motor Company and was told they were aware of the problem and they would let me know when a fix was available. They placed tape on the inside of the door jams to force the doors together. I have since contacted an attorney and quit driving the vehicle for the past year as I waited for the fix from Ford. After 12 months there have been no authorized fixes from Ford Motor Company. I did not know I could submit this to you until today when a news cast made me aware of your web site.

- Brookline, MO, USA

I rented a Ford passenger van, that U-haul Corp converted to a cargo van. While inside of the cargo area, wind blew the door shut. I could not open the door because of the child safety locks. In order to escape I was forced to break out a window. No instructions were given that the child safety locks were in the on position. The windows were secured by U-haul, and the drivers area is screened off. No exit was available. Ambient temp was 80 degrees F. estimated inside temp was 100 degrees plus. U-haul has not responded, however they did charge me for the damage to their vehickle. The point here is not the money involved, but the safety issue. The interior is not high enough to stand up in, the windows are to high to lay on your back and kick out, and without a tool or other means to break out the window, any person traped inside the cargo area could not get out.

- Denver, CO, USA