The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the vehicle shut off as the oil pressure and check engine warning lights were displayed on the instrument panel. The contact initially restarted the vehicle; however, the vehicle shut off again after driving several miles and failed to restart. Due to the failure, the vehicle was first towed to an independent mechanic and the contact was unable to restart the vehicle and diagnosed the vehicle with engine failure. The dealer was notified of the failure and the vehicle was towed to the dealer. A diagnostic test was performed that confirmed that the engine had failed. The engine was then replaced by the dealer under warranty. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that recently after starting the vehicle, the check engine warning light reappeared on the instrument panel. The vehicle was taken to an independent mechanic where a code reader was used to scan the vehicle. The code reader showed codes for issues for both low oil pressure and transmission. The local dealer was made aware of the issue and confirmed that the parts used for the initial engine replacement were the same parts that were currently under recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 73,000. VIN tool confirms parts not available.

- La Vergne, TN, USA

1. The vehicle jumps when being put into gear and sometimes slips or is delayed as well. It also has a sound that goes along with it. This has been a problem since the first started driving the vehicle. Like many issues with this vehicle it is not consistent, however I estimate that this happens 75% of the time. 2. I have bumped are in my car port multiple times. I've stayed very vigilant as, it has jumped a couple times when I'm in a parking lot at a busy shopping area and people are walking in the lot. It feels very unstable and unpredictable. The whole car jerks. 3. I have been to the dealership for other issues related to the auto start stop not working and engine failure from the 23V905 recall. I am not sure if this was part of the inspections. 4. There are no warning indicators for this. It happens and is jarring. Note below, it is not one incident date, it is constant.

- Los Angeles, CA, USA

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the engine seized with the low oil pressure warning light illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken back to the dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 82,954. VIN tool confirms parts not available.

- Dodge Center, MN, USA

My engine light came on in September 2024. I took it to the Ford dealership and they told me it was my purge valve. I had my mechanic replace my purge valve and my engine light went off. 24 hours later my engine light came back on. I took it to the Ford dealership and they said the valve was loose and they fixed it. My engine light was off when they gave me my vehicle back. 2 fays layer my engine light came back on. While driving on I-45 my car shut off and stalled. I talked with the Ford corporate office and they informed me about my car's safety recall and that they will not have the parts until next year. I wanted to have my car be a total loss and purchase a 2024 Ford Escape. I was not approved and Ford is trying to give me my car back. I no longer feel safe driving behind the wheel of a car that has an increasing chance of shutting off and causing a crash.

- Pearland, TX, USA

The contact owns a 2018 Ford EcoSport. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle was intermittently sluggish and failed to respond as needed. The contact stated that the vehicle then lost motive power. The contact was unable to pull over to the side of the roadway. The contact was able to restart the vehicle; however, the vehicle experienced a rough start. The vehicle was taken to an independent mechanic, where the sparks plugs and ignition coils were replaced; however, the failure persisted. The contact stated while driving to the residence and depressing the accelerator pedal, the vehicle decelerated to 40 MPH and slowly accelerated to 50 MPH continuously. The dealer was notified of the failure and informed the contact that a diagnostic test and repair cost would be charged because the VIN was not included in a recall. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 104,490.

- Douglasville, GA, USA

While driving down the road the car started to make a weird clunking sound and started to jerk when I made a turns and continued to jerk until stopped. * Independent service removed and replaced the rear differential * There were no warning signs

- Mechanicsville, VA, USA

My car stop running completely. It's at the dealership for about 3 months and they have fix but the engine are on backorder. Looking at the 2nd quarter of next year to be fixed. My family and I will be without a vehicle for almost an year. I don't have the money for a rental which they said they would reimburse me which isn't an option for me at this time

- Evansville, IN, USA

While daughter was driving vehicle, the vehicle lost complete power. There is no drive power and almost put my daughter in an accident. We have taken the vehicle to where we purchased it from, and they advised it needed a new engine, after several months, we found out it was due to this engine recall on the ECO Sport and was told it had to be taken to a certified Ford dealer to handle the recall, since the recall superseded the warranty we purchased on the vehicle. It is now sitting at Bob Thomas Ford in Fort Wayne Indiana since February/March, and Ford is not taking responsibility for this. They only offered a rental vehicle on April 15th, which was 5 months into us not having the vehicle, because they have had nothing further on this recall and no parts. I have put in several claims with Ford asking for them to buy back the vehicle at what we owe, since we had to replace the car. Now, they are stating that parts are anticipated to be available 1st quarter of 2025. I am asking that Ford pay off the balance of the vehicle and buy it back. They cannot expect people to pay on a loan for a car when it is not drivable, for over a year.

- Roanoke, IN, USA

The recall on the oil pump has really put a halt in my life. I was driving home when my vehicle cut out. I lost control of the vehicle for a second. Thank goodness I was not on a highway and was able to get it going again to drive home. My dash lit up with all different lights, one being low oil. The vehicle is now sitting at a Ford Dealership where we wait for parts for the EcoSport. This was several months ago. I was told multiple times I could not get a loaner car and that I would have to pay for a loaner if that is what I needed. I ended up going to another dealership and financed another vehicle as my job requires me to travel. I have been in contact with the Ford Support and the Ford dealership and nothing seems to be getting done about it.

- Roanoke, IN, USA

Kept getting a message on the dash saying low oil pressure then the car just completely stopped on me and wouldn't start no longer

- Portland, OR, USA

I was driving when the Low Engine Oil Pressure alert came on the dash without the check engine light. The engine turned off minutes later after turning into a quick oil change garage so I was towed to the Ford dealer. Two weeks later I am told the oil pump was reading zero psi (not working) and therefore the engine seized and now needs to be replaced without even addressing the oil pump issue that caused the engine to seize. I had no warning or indication about any issue while driving. Also, a recall letter from Ford states how this vehicle's engine can stop running when driving. How is anyone supposed to know? Any guidance will be gladly embraced. Thank you.

- Katy, TX, USA

In February of 2024, the transmission on this vehicle was bucking and jerking. I took it to Ford and they assessed it as transmission failure. I had the transmission replaced. On Thursday May 2, 2024, having only driven approximately 3,000 miles in the interim, the new transmission went while I was driving 50 mph on a highway. The vehicle had a loud bang and jerk and would not go more than 10 mph. Nothing on the dash lit up to warn of any problem. Thankfully it was very early in the morning so there was little traffic. I was able to turn around and drive on the shoulder back to my house. During that time I could hear what sounded like parts bouncing around and the vehicle sounded like it was stuck in 2nd gear. I had it taken by flatbed to my mechanic, who confirmed that the transmission is again damaged beyond repair. This vehicle has the same defective transmission as the Focus. It is a lemon and should be subject to recall or at the very least the extension of warranty made by Ford for the Focus. They know that this is a defect in the design and they should be held accountable for their error. Had it been rush hour, I could have been killed or at the very least grievously injured.

- Columbus, NJ, USA

In Jan 2024 my car started running rough. In Feb 2024 I was mailed the 23V-905 recall notice. Late Feb I had the oil changed in my car. This didn't help the rough running. Mar 4 2024 a warning came on indicating "low engine oil pressure". I took it back to the oil change shop, who looked at everything, showed me it had a safe oil level...it was not dripping oil on my driveway. I was then told about the recall notice and to have it diagnosed at a dealership. Every dealer I called advised it an advance notice only, it's okay to drive my car, until parts are available - In July. I called Ford who gave me a service ticket CAS48387851. My dealership did a diagnosis and said there is metal in the oil with coes P0012, Intake camshaft position timing over re-tarded P0014, low or contaminated oil P0299, Turbo under boost condition P0303, cylinder 3 misfire detected P0316, Engine misfire Detected on start up P0340, camshaft position sensor A circuit P0344." They said I need my engine replaced for $7266.XX - and that this isn't recall related. I need NHTSA to upgrade the Ford recall to expedite repairs. There are many people without use of their vehicles, still making payments, and no replacement car due to Ford's inadequate response to a problem known since Feb 2022 when Critical Concern Reviewed the oil pump issue. Thank you

- Lubbock, TX, USA

My engine had blown under warranty. They had replaced the engine, which took two weeks once I got my car back, about a week or two later, check engine, lights and warnings pops back on. I return to Ford to assess the problem and they reassured me that the warnings were just because they replaced the engine and they should disappear shortly. Two weeks have gone by and the warnings were still there and my car had started driving awkwardly again. I returned to forward to get my car, repaired under warranty and receive a loaner vehicle to remain doing my every day job with. They did not have any loaner cars and did not have availability to work on my vehicle for three months. They called me with availability. My warranty was up and they were unable to fix my engine since I have lost the house I was living in. Became homeless. And now I-??ve got myself back in a house and working to get my car repaired. This is caused a lot of damage for me and my family as we have still been unable to get the car repaired and it has been almost 4 years since I took my car into ford for the repair. Now that it is recalled, they still do not have a solution, and they will not allow me to return the car to them for a loaner car until they do fix the vehicle.

- Anderson, SC, USA

Known Ford recall for 2nd quarter fix planned. My vehicle is broken down now due to issue and Ford not willing to assist with fix due to no plan yet? Engine oil pump and drive belt faulty causing oil pressure to drop and undriveable vehicle due to this issue.

- Austin, MN, USA

My vehicle stopped accelerating in the middle of the road in traffic & completely shutdown...it would not crank & I couldn't get it out of the road...the check engine light & auto start button started to flash really fast & then the low oil pressure message came

- Lagrange, GA, USA

wife was driving in rush hour traffic about 8am, noticed the warning light low engine oil pressure light on the dash, from the left lane she made her way to the right of the 4 lane highway to the breakdown lane due, to the traffic it took her a couple of mins to make it to the right at which time the car stopped running.car, it was towed. to a ford dealership in Lees Summit missouri it appears that the oil pump failed, the car is at that dealership for inspection.the wife's safety was put at risk due to this oil pump failure in rush hour traffic the dealership has stated that the engine is locked up we have a extended warranty with fidelity warranty services, inc and someone from there has to inspect the motor first before the ford dealer can made any repairs Bob Sight ford is the dealership in Lees Summit MO, there was no advance warning of the problem until the warning light came

- Humansville, MO, USA

Complete engine failure due to recall on oil pump belt tensioner (the known recall issue, issued Jan 2024) and Ford refuses to fix my vehicle because the "parts aren't ready yet" and won't be until the 3rd quarter of 2024. They have not provided a solution, offered compensation, etc. I am at a total loss considering I still have a loan out on the car and have only had it for three years. I have taken great care of my vehicle and have kept up with the necessary maintenance, oil changes, etc. I am under the mileage warranty but I believe the 5 year warranty is out. Regardless, there is a known recall for this exact issue and the diagnostic test came back that this is what caused the engine failure, yet Ford offers no solution, no timeline, no compensation, nothing. They didn't even offer to cover my tow or a rental. Simply put, I want them to take the vehicle back and pay my loan off.

- Chicago, IL, USA

In June of 2023, engine oil light came on the dash stating low oil pressure, car began to shake really bad. Prior to thatI also was at a stop sign when vehicle shut off on me and had to coast into a gas station with a long line of traffic behind me. Called Ford and filed a complaint. I also called the local Ford dealer when my car didn't want to start anymore and they told me they wouldn't even touch and it would cost them yo to $19,000 for a new motor. Take in mind more than what the car is worth. I was out a vehicle for 7 months and have spent over $4000 to fix andits still not running right. I still lose power and can only 60mph on the highway and car is still shaking.

- Oakfield, GA, USA

Vehicle was seemingly losing power speedometer was registering 70 on the highway but car was Not doing that. Also, there were no warning lights or any indicators of a problem inside or outside of the vehicle. Immediately pulled over to wait for tow truck that never showed and vehicle was driven to and dropped off at nearest Ford dealership. (Which was literally right across the street ) Immediately upon drop off service advisor said they already had several other of the same vehicles in the shop and it was probably the drive/tensioner belt this was back on the FIRST CONTACT on [XXX]. After being torn down for multiple insurance inspections the dealer confirmed & advised the failure of this belt subsequently blew the engine & since the engine was then blow there is NO remedy other than a replacement engine (even though even the dealership confirmed verbally & via email my vehicle was fully operational at drop off so I believe they blew my engine while in their care). My extended warranty holds me accountable for the initial cause of failure being the tensioner belt (which Ford is now issuing a recall on) and will only offer a betterment towards the replacement engine. Ford has yet to take accountability for anything as they still want me to pay out the remaining balance on the engine (approx 3800) and have The warranty company pay about 3600 for something that Ford should now be taking fault for since it-??s a manufacturing issue. Which is now blatantly obvious with the recall. How dangerous it was at a low speed on a Texas highway! We could of been hit or worse! It is now the end of January and they still have my car neither co has helped with a rental in the last 6 months AND Ford now wants me to call the insurance co yet again so they can be paid. Icing on the cake is Ford has reassured me even with a new engine this problem will inevitably happen AGAIN! Please help! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Ft.Worth, TX, USA