Almost 6 months ago, my car began to malfunction. It would not start at all. I paid $500 to have a mechanic diagnose the issue and replace the battery, but nothin worked. I had to have the car towed to the Ford dealership, and they advised me that my engine had failed due to a defect in the fuel pump tensioner, which was an issue that was under recall. They told that they could not do anything to repair the issue, however, because the recall had not been officially published. It has now been nearly six months with my vehicle sitting at the dealership, unusable, because Ford refuses to repair it until the recall comes out. They have also refused to provide a rental or loaner car so I have been out of a vehicle.

- Decatur, GA, USA

During my commute from work on 9/19/22 in my 2019 Ford EcoSport my oil pressure light came on and I lost all engine power. A low oil pressure notification came across the vehicle's gauge system (above the steering wheel). I was able to get the vehicle home and contacted Conway Ford. After discussion with Conway Ford, I was told I could pay $600 for them to diagnose the vehicle. I reached out to my local mechanic, and he let me know that many of this make and model vehicle were having this same issue. He indicated I would need a new motor due to the way the vehicle was build. I spoke to the local dealership again and was told there were no replacement motors available for purchase. After paying for a vehicle for 18 months that cannot be driven and must be registered and insured (due to the car loan) I reached out Ford Motor beginning in January of 2024 after seeing information on a recall of EcoSports. Ford Motor said they would have a letter coming to me in February and a remedy for these vehicles. The letter was received, but indicated that there is no remedy available at this time and they are hoping to have one at some point in the second quarter of the year. I again reached out to Ford Motor and asked how they intended to handle this and offering no solution they asked me what I wanted. I requested they buy the vehicle back. After several phone calls, Ford Motor agreed to review the vehicle and consider it for buy back and after getting the run around I was denied for the buy back and told I could reach out to the Better Business Bureau (BBB). However, since the vehicle was purchased more than 365 days ago, the BBB recommended I contact Consumer Affairs and NHTSA.

- Galivants Ferry S C 29544, SC, USA

August 29, 2023 I was coming to a stop sign and when accelerating from the stop noticed a clung sound from the engine bay of the vehicle and then the low oil pressure warning illuminated. I immediately pulled off the road and shut down the car. I checked the oil level it is good so I had the car towed to my local Ford dealer. They determined that the engine oil pump tensioner let loose and causing catastrophic damage requiring an engine replacement. My vehicle was affected by the service bulletin built before April Ford offered no assistance for me since failure occurred 77800 I-??ve owned the vehicle around 7 months at the time bought at 65000 did not receive my vehicle back until mid October with no assistance on a rental vehicle or with the 6000+ repair bill.

- Bonifay, FL, USA

January 2nd 2024 at 4:45pm driving at the speed of 57 mph on the highway. Alert appeared on my dashboard Low Engine Fuel. The vehicle was slowing down and there was a loud knocking sounds. My safety was at risk due to ongoing traffic which my speed was dangerously reduced. I was able to make it to the Ford AutoNation Dealership which conducted a diagnostic test results was an engine replacement. Ford Dealer never brought up a recall on the engine oil pump part. I had to notify them after finding out myself with research. CarFax and KellyBlue sent out alerts about this after my accident on January 4th 2024. The vehicle has been in great condition with upkeep of oil changes, tire rotations and brakes. All of the vehicle services and repair was at a Ford dealership. Currently my vehicle mileage is 64,861.

- Hiram , GA, USA

After a few near death experiences and being stranded several times, my 2019 Ford EcoSport has had a new Sync 3 system, EVAP, and 2 -??new-?? engines. And it-??s still not functioning properly. (Was shooting out black smoke, jerking, stalling, screen blackout.) Jerking and the screen blacks out. But according to Ford, it-??s ok to drive. Might be the transmission -after a complete diagnostic test and test drive. The car cuts off (not from the start/stop feature).

- Killeen, TX, USA

Oil flow light came on and I went to Walmart to have oil changed and to make sure oil filter was good. went to leave Walmart and oil flow light came on again. they took back in to take another look at it and could find anything noticeable. I was then told I should take it to a mechanic cause to him it seemed like the fuel pump wasn't flowing oil properly. I started home and while on the interstate I started smelling gas and the car started making a very loud whistling noise, like a teacup whistle. I was going 70mph and all of a sudden, the car jerked and quickly went to 30mph with all lights coming on. Had a tractor and trailer quickly coming upon me that had to serve to the next lane to keep from hitting me and almost hitting yet another car in that lane. Could get the car to get up past 30mph so I pulled off to the side of the road and once coming to a complete stop vehicle shut off and wouldn't restart. Had vehicle towed to a garage where I was informed that I need a engine replacement.

- Hagerstown, MD, USA

Fuel pump failure has caused low engine oil pressure and now the engine in the vehicle has to be replaced

- Charleston , WV, USA

Engine stalling. White smoke, clicking noise

- Southfield, MI, USA

The low oil level indicator light went on while I was driving in my 2019 Ford EcoSport. I stopped at an auto parts store and had them add oil. The light did not go off when we tried to clear the sensor. I drove it home (about a mile) and it struggled to pick up speed and the engine started to knock. I did some research on the model and the government is currently looking into to this issue and there are several lawsuits. All have indicated they were just out of the warranty and the entire engine needed to be replaced. It is going to cost me thousands of dollars to fix this. I was told that there is not indication that there are any issues with the engine or fuel pump until it is too late. There is an open case with the NHTSA (SSM 48093) so this is a very well known issue and will continue to get worse with other EcoSport drivers as they near 60,000 miles. It is HORRIBLE business practice to do this to customers. I now have to pay thousands of dollars for a problem I did not know about it was too late. Ford needs to take responsibility for this.

- South Lyon, MI, USA

Car started stalling out then not starting every time filled up with gas, Ford service center took 2 months saying it wouldn't harm the car and then had to replace the purge valve on 10/5/23. On 11/11/23 the low oil pressure light came on without any issues beforehand, oil life at 36%, oil on dipstick. The car lost power when trying to accelerate and started making ticking noise from under the hood. Determined to be failed oil pump and engine, engine has to be replaced.

- Wake Forest, NC, USA

Engine failed and had to be replaced and then 3 months later the engine failed again.

- Hoover, AL, USA

Low pressure oil, fuel pressure, other engine had to be replace

- Gardena, CA, USA

I have had several problems: Turbo replaced in 2022 (twice) Engine replace once in 2022 2023; replaced wire harness 2023 replaced fuel pump 2023 replaced battery 2023 replaced gas control valve All at which was replaced at separate service dates. This car is not reliable. Very unsafe drive. Has been towed 3 times to the Ford Dealer Ship in Chattanooga, TN in the last month and a half. Need to be recalled and deemed unsafe to drive. I have been stranded in the car serval times in since purchasing it new in 2020.

- Chattanooga, TN, USA

My vehicle suddenly lost power while I was on the interstate in the middle of heavy traffic. The message on the screen said low oil pressure. I managed to get out of traffic and exited the highway as soon as I could. I managed to get back to town before the vehicle stopped. I had to have it towed to my house and then to the dealer to look at it. Fortunately I was not injured but I could very easily have been. The dealership claims to have done an analysis on the vehicle and says the motor needs to be replaced. However, they have yet to give me a printed report that states what is wrong. I have been told there is a defect that allows oil to saturate the motor and that is why it died. My vehicle only has 55,465.4 miles on it and this should not have happened. The fact that there are so many other people that I have talked to and there are many reports on the internet from others who have had to replace motors that are so expensive because there is apparently no way to fix the defect other than replacing the entire motor. Every time I talk to the dealership they keep raising the cost of the repair and they also tried to give me a copy of someone else's repair and told me it was the same as mine, but they can't seem to locate the analysis that they said they did on mine. They did tell me at one point that they have had a lot of vehicles like mine with this same problem. I have not had the vehicle repaired because I can not afford it and I keep getting different stories from the dealer. I also contacted Ford Motor Company about the car but they will not return my call.

- Jonesboro, AR, USA

While driving on the freeway going roughly 68mph, a maintenance notice came on my dash stating -??Engine oil pressure low-??. Prior to this, the car ran fine and there were no lights on the dash. Soon after the oil light came on (despite the oil being changed less than a month prior), followed by the maintenance light. At this point the car began to stop accelerating, causing my speed to drop to between 48mph and the low 50s in the fast lane, and cars were having to swerve around my vehicle. It began to shudder and the check engine light turned on. I unfortunately was not in a safe place to pull over, and had to maneuver across the freeway at night going roughly 48mph still an hour away from home. When I looked up what this maintenance light was caused by, my search resulted in a faulty engine oil pump that may cause engine failure. Please understand, I have only had this car for 8 months and it has LESS than 60K miles on it. The car had been well maintained and had a recent oil change as standard.

- Rodeo, CA, USA

I am a new owner within the first year of purchase from Enterprise Car Sales. In the last two -three months when I am driving I smell gasoline inside the car which eventually go's away after 10 -15 minutes. I notice these events when my SUV runs over a pot hole, when accelerating downhill on the freeway and when driving for a extended time with my remote control for speed on. My SUV is available for inspection. Although, nothing has occurred I believe this issue is a safety concern to myself and the public if it is verified to be some sort of gasoline leak. I have recently reported engine and heating/air conditioning concerns to my service dealership within the last 3 months. They have been unable to inspect my SUV due to excessive back-up in service scheduling appointments. There have been no prior symptoms.

- Stockbridge, GA, USA