10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 17,293 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall have been waiting over a year now for replacement on passager air bag and haven`T got a notice as to when it will be fixed
- Archdale, NC, USA
Takata recall
- Surfside, FL, USA
Takata recall Ford has no remedy available and we have to drive a potential deathtrap everyday. Purchased 3/8/2008
- Deerfield Beach, FL, USA
Takata recall. I have yet to be contacted about getting this fixed from my dealer. The only contact I have had is legal notices in the mail.
- Noblesville, IN, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. An unknown Ford dealr was contacted and confirmed that the parts were not available. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Vallejo, CA, USA
Takata recall I have contacted my local Ford dealership as well as Ford Motor Company and was informed there are no parts yet available to fix the airbag recall issue. And no known date for future replacement of parts. No accident has occurred as of today, but I want this issue fixed sooner rather than later. Ford website states vehicles are safe to drive until parts are available, however the recall notification from takata states "could rupture, creating a risk of personal injury or death" this recall was issued June 1, 2016 why was I never notified by Ford? I knew nothing of the recall until takata notified me they were filing chapter
- Ludowici, GA, USA
Takata recall - Ford has known about this issue with the defective takata air bags since June 2016, I have reached out to my local dealership for months with the same result: 'Ford has no parts to fix the issue'. it is now Oct 2017, the potential of failure I can only believe is increasing every day, thankfully we have not yet had a failure as of yet but this is a very real issue that must be addressed.
- Kannapolis, NC, USA
I was never contacted from Ford about the recall to get the air bag checked or fixed until I received a notice in the mail by tk holding Inc.
- Sparks, NV, USA
"takata recall" - passenger frontal airbag inflator still not replaced yet since being notified in June 2016 by Ford Motor Company
- North Las Vegas, NV, USA
Takata recall...have phoned Ford dealer for years and they always say they don't have the parts....do I have to wait until someone dies and then complain?
- Naples, FL, USA
Takata recall. We received a recall notice from Ford dated July 2016. Called the dealer where we bought the car, they said they did not have any new airbags available & they would notify us when to being the car in for replacement. It is now Oct 19, 2017 & we have not heard a word from Ford. Are they going to wait till we are injured to do something?
- Shepherdsville, KY, USA
Takata recall - I received a recall notice July 2016. It is October 2017, and there are still no parts for this recall, and no one is able to determine when in the world they will be in if they ever will be in. An airbag is supposed to protect you, not cause potential injury or death. We do not allow anyone to sit in this seat as we do not know if the airbag is going to work properly or not. The driver or anyone else could still be in danger if the airbag goes off. That means for 15 months that we can not use our car like we are supposed to be able to. It is ridiculous that no one can sit in the front passenger seat. The driver is constantly chauffeuring everyone around. If I go somewhere with my husband, I have to sit in the back seat. I can't sell the car because no one is going to want to deal with the same situation, and I cannot comfortably sell it without disclosing the recall. Now today I receive a notice that the airbag company is filing bankruptcy. It says to go to www.airbagrecall.com all this does is verify that I have a recall. I already knew this. It states "recall incomplete. Remedy not yet available" under recall status. Then it states "if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner, please contact the NHTSA vehicle safety hotline at: 1-888-327-4236 or tty: 1-800-424-9153 or file an online complaint with NHTSA." Calling this number gets you absolutely nothing. The only thing to do is file a complaint. Fifteen months with no part to fix a recall is beyond a timely manner. I'm tired of calling every month to be told no parts are in, and being told you will get a letter in the mail when they are in and you can call and schedule the repair. I want a repair or a different vehicle. This is beyond ridiculous.
- Winter Haven, FL, USA
Takata recall. I bought the Edge in 2007, and have not been advised when or where to get the recall done. I talked to a local Ford dealer and was told (we do not have them and you will be notified when we do) no one said anything until this chapter11 case
- Choctaw, OK, USA
Takata recall - we contacted the allstate Ford dealership here in louisville, ky over a year agao -- we have yet to have our Edge's takata airbag repaired - we have checked with them several times
- Louisville, KY, USA
The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 14V154000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (rich Ford, 8601 lomas blvd ne, albuquerque, nm 87112) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The VIN was unknown. The contact had not experienced a failure.
- Albuquerque, NM, USA
The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Simi valley Ford of simi valley, California (2440 1st street, 93065) was made aware of the recall and stated that the parts were unavailable. The manufacturer was made aware of the issue and stated that they were in the process of designing the parts to be approved by NHTSA. The contact had not experienced a failure. VIN tool confirms parts not available.
- Simi Valley, CA, USA
The contact owns a 2007 Ford Edge. The contact stated that while driving about 10 mph and attempting to make a turn, the vehicle lost power without warning. An independent mechanic was contacted where it was diagnosed that the computer module needed to be replaced. The dealer was not contacted. The manufacturer was made aware of the failure and stated that there was no recall and referred the contact to the NHTSA. The vehicle was repaired. The failure mileage was about 114,000. Additionally, the contact received notification of NHTSA campaign number: 17V024000 (air bags) however, the part to do the repair was unavailable.
- Magna, UT, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact never received the recall notification issued in June of 2016. The dealer (holmes tuttle Ford Lincoln tucson, 600 w auto mall dr, tucson, AZ, 85705) stated that the parts were unavailable for the repair. The manufacturer confirmed that the parts were unavailable for repair and were not sure when the parts would be made available. The manufacturer stated that the contact should receive an interim letter when the remedy becomes available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Marana, AZ, USA
S10 direct reply- a letter to president trump expressing concerns regarding the safety recall notice received July 2016 for his 2007 Ford Edge and the delay in air bag replacement. The consumer stated the recall repair exceeded a reasonable amount of time to be completed. Updated 09/28/2017
- Sunrise Beach, TX, USA
- Suffern, NY, USA