10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 17,293 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available....updated 11/15/17 updated 11/28/2017
- Pacifica, CA, USA
Takata recall. Ford failed to notify us about the recall. Ford dealer has told us they don't have the piece to repair the problem. More than a year has passed, and the repair hasn't started. Ford dealer doesn't know when they can do the repair, or if it will be repaired at all.
- Plano, TX, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The classic Ford Lincoln dealer of columbia located at 177 greystone blvd, columbia, SC 29210 was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- West Columbia, SC, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in July of 2016. The dealer (haley Ford richmond, 10724 jefferson davis hwy, richmond, va, 23237) initially stated that parts would be available in the latter part of the year. Recently, when the contact called the dealer, she was informed that the parts were unavailable and that they were not certain when they would arrive. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Prince George, VA, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (moon township Ford, 5304 university blvd, coraopolis, pa 15108, (412) 269-2255) did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact was not experiencing a failure. VIN tool confirms parts not available.
- Baden, PA, USA
Takata recall. I received a letter from Ford in July 2016 notifying me of the recall. I have contacted crossroads service center, cary, nc, (919) 460-5620, about having the recall work done. Their standard answer is "we are getting a shipment in in 2-3 months."
- Raleigh, NC, USA
Letter from senator cornyn on behalf of constituent re 2007 Ford Edge airbag recall notice. The consumer stated the manufacturer exceeded a reasonable amount of time to complete the recall repair. The consumer was advised the part necessary for the repair had not become available.
- Sunrise Beach, TX, USA
Takata recall, I received a letter from Ford Motor Company on July 2016 regarding safety recall notice 16S26/NHTSA recall 16V-384. Wrote to Ford about 10 days ago no response as of yet. Had my car in for service several months ago. Was told didn't know when the parts would be available. I don't have another car to drive. This situation is dangerous to my passenger and me. A resolve is needed quickly, any help on this matter would be greatly appreciated. Sincerely [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Ocala, FL, USA
The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (castle Ford Lincoln located at 3930 franklin St Michigan city, in 46360) where it was confirmed that the recall parts were on backorder. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- La Porte, IN, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (akins Ford located at 220 w may St, winder, ga 30680; (800) 282-7872) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-392-3673 and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
- Dacula, GA, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in January of 2016. After contacting the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The local dealer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Fortville, IN, USA
"takata recall" I received a recall notice in July, 2016 over a year ago. I have called Ford Motor Company twice to try to get an update with no help whatsoever. I just bought this vehicle in March of 2016 just months prior to this recall and now no one can sit in the front seat passenger side! this vehicle has low miles for the year, I want it fixed.....enough is enough
- Fort Wayne, IN, USA
The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (johnson-sewell Ford-Lincoln located at 3301 us-281, marble falls, tx 78654; (830) 693-5577) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was contacted at 800-392-3673, but was not able to confirm when the parts were to become available. Case number: [xxx] was provided. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/31/17 information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Sunrise Beach Village, TX, USA
The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning indicator illuminated intermittently. The dealer and manufacturer were not contacted. The approximate failure mileage was 125,000. VIN tool confirms parts not available.
- Fontana, CA, USA
Takata airbags recall. This has been a known problem for years. These people are stalling hoping that many of these cars will wind up in the junk yard before they have to fix them. While they are screwing around they should have to pay to disable these airbags until they get a fix available. Apparently it is ok with the ntsb that I risk my life twice (in an accident and having my head blown off by these defective airbags. )
- Ada, MI, USA
Takata recall - passenger airbag inflator needs to be replaced - when received Ford recall card, took it to allstate Ford in louisville, Kentucky - they said they would contact us when parts in -- we have had to check with them -- they did not keep us updated and haven't - its been over a year - we have to drive this vehicle and risk death or disfigurement - we would like to have it fixed. Thank you.
- Louisville, KY, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that parts were not available. A dealer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.
- Renton, WA, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 17V024000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The morlan Ford dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/24/17
- Dexter, MO, USA
Takata recall. The contact owns a 2007 Ford Edge. The contact received notification of NHTSA campaign number: 16V384000 (air bags). The part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated the air bag warning indicator was illuminated. Ford house dealer informed the contact that they would need to wait until the parts became available. The manufacturer was made aware of the failure and informed the contact that they did not have an estimated time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 08/23/17
- Iowa Park, TX, USA
- Ocean Pines, MD, USA