10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 77,037 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2010 Ford Edge. The contact stated while driving approximately 15 MPH, the brake pedal was depressed and went to the floorboard. There was no warning light illuminated. The vehicle was not taken to the local dealer to be diagnosed; the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
- Danville, VA, USA
Malfunction in the break booster has lead to improper breaking, squishy breaks, car not fully stopping. If stopped for too long using the break a drop and rise of rpms
- Cartersville , GA, USA
The contact owns a 2010 Ford Edge. The contact stated while pressing the brake pedal, the vehicle would not immediately stop causing the braking distance to be extended. The vehicle was examined by an independent mechanic who diagnosed that the brake booster was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 136,000.
- Vienna, VA, USA
Our local mechanic advised us that the power brake booster was inoperable and that the vehicle was unsafe to drive. He advised us to bring the vehicle to Ford for repair. He also advised us that the booster has a known defect and Ford had extended a warranty to ten years for this part. We were never notified by Ford that there was a known problem with diaphragm in the power brake booster. This was confirmed by the local Ford Dealer. The vehicle is schedule to be repaired at the Ford.dealer but we cannot bring the vehicle in for another2 weeks. The estimate just to repair this part is.$ $850 and does not include any other potential damage to the brake system. According to the local Ford dealer and the original dealership they advised me that the extended warranty has expired for the brake booster and that Ford will not approve extending that warranty. I also called Ford customer service asking if they would be responsible for this repair since this was a known defect on this vehicle. This defect is definitely a safety issue but Ford is refusing to approve the repair. They are claiming that they voluntarily extended their warranty for 10 years and would have made a repair under the warranty if there was an issue with the braking system during that time period. I replied that since they never advised anyone of this defect we were disadvantaged to take actions to trade in or sell the vehicle. During the covid lock down this vehicle was hardly used and if it was driven it probably would have required a repair while under this secret warranty. The vehicle only has 50,000 miles on it, Ford has issued a case# cas33813024p7f6v3 on this matter but will not cover the repair The vehicle has been taken off the road and will have to be towed to the Ford Dealership to avoid an accident. It is completely not roadworthy.
- Saddle Brook, NJ, USA
Brakes became incredibly soft. Could push brake pedal almost all the way to the floor with out slowing the vehicle. Had to leave roadway to avoid an accident. A hissing sound was heard when applying pressure to the brake pedal. This seems to be a know issue to Ford.
- Lake Tapawingo, MO, USA
I needed increased effort to engage the brakes, totally lost all brake power when driving on a highway. Started out spongy and then it was like engaging a brick. Had to veer off the highway and almost caused a major accident. Brake pedal is hissing and spongy.
- Lakewood, CO, USA
Replaced brakes and pads and bled the brakes twice. When I push brake pedal it feels mushy and resistant and the vehicle won-??t stop. A hissing noise is made also.
- Cresson, TX, USA
The contact owns a 2010 Ford Edge. The contact stated that the brake assist was failing due to the vehicle not braking properly. The contact stated that excessive brake pedal pressure was needed to stop the vehicle. The vehicle made an abnormal hissing sound when the brake was applied. There was no warning light illuminated. The contact referenced an unknown recall regarding the brake booster and stated that it was confirmed by the dealer that the Vin was not included. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 104,000.
- Las Vegas, NV, USA
I bought my 2010 Ford Edge to upgrade my safety standards for my kids and just recently found the brakes failing me to the point of being unsafe to even drive as of now my family has been hardshipped by the brake booster recall I never knew was the reason for my safety being standstilled for mobility with this parked unsafe brake booster needing immediate recall serviced technicians liazoned through this complaint to get me and my family safely mobile again through this complaint process please send me a claim to get to my local Ford dealership in Cadillac Michigan thank you for your time.
- Cadillac, MI, USA
My 2010 Edge is dealing with the engine light, a wrench, and traction control lights all coming on and off whenever it feels like (in park or in any driving condition). When these lights come on I pretty much lose the ability to break on my own, it resists and grinds when breaking with the lights on. The lights can come and go for days at a time or for only a few miles. Also, the vehicle hesitates on take off when these lights are on. Code reader doesn't really tell us anything useful. If codes are cleared it eventually will come back on and continue having the same issues. This seems to be a common problem by what I'm finding, Ford should be responsible to fix this wiring/electrical issue. Another thing, the seatbelt light and alarm will not stop going off, even if you are in park for a while. I just bought this vehicle and I am far from impressed.
- Linwood, MI, USA
Brake booster failure. Ford customer satisfaction program 13N02. Ford state's that my VIN is not part of this problem, but this is exactly what is wrong. I should have been covered, and this vehicle is not safe to drive.
- Wheaton, IL, USA
When you push down the brake pedal, the brakes do not engage. Two different mechanics, one at les schwab, and one at the Ford dealer have confirmed that the brake booster part no. At4Z2005 is defective. Many Ford models and model years have been recalled for this same defective part. When asked, Ford has refused to replace the defective part for my vehicle. Ford reference # cas 28787275
- Ashland, OR, USA
I was driving my 2010 Edge in stop and go traffic. The cars in front of me stoped suddenly so I slammed on my brakes. My brake pedal went all the way to the floor without stopping my vehicle. ( all of this is happening in seconds traveling about two to three car lengths)I released my foot and the brake pedal returned to a normal position. I pressed the brakes again and the pedal traveled all the way to the floorboard again without stopping my vehicle. I released pressure again and this time the pedal shot back hitting my foot with such force that it caused a lisfranc dislocation and severe bone bruising to my right foot. (I lost my job and will be unable to work for at least six months, if I am able to regain full function due to this accident.)through the pain I depressed the brakes a third time and they went to the floor again, not stopping my vehicle and resulting in my vehicle crashing into the vehicle in front of me at a relatively slow speed. The airbags did not deploy.
- Ocala, FL, USA
I purchased the 2010 Edge from my mother in 12/ 2018 when she purchased an escape. 1.5 years later, in mile 99,800, I had a problem with my brakes. I was coming to a stop at the end of the street onto a major road at the exit of my neighborhood. Going down a hill, I always go slowly to allow myself proper braking time, as it is a very steep hill onto a major and very busy road. I experienced a lack of brakes. I stood on them as hard as I could, and it barely slowed me down enough to prevent me from going into oncoming traffic. After I recovered my heart rate, I turned around and went home. I then brought the car to my local mechanic, he told me he was uncomfortable working on it, as he discovered an issue with this according to Ford. I then brought it to a local Ford dealership, as the Ford dealership my dad purchased the car from and all the service was done at was, was on the highway, 40 minutes away. A dangerous commute due to the intermittent lack of brakes. The bulletin/extended warranty is 13N02 ' extended warranty coverage on brake booster. I had the brake booster assembly fixed by the dealership, who informed me that it had a 10-year 150,000-mile service bulletin, and it is not covered. First, the car is 10 years old. Second, it was less than 100K miles on it. Also, the mileage was low, due to the little my parents drove the car. The average mileage on the car currently is 10,000 a year. I believe the issue would have exposed itself within the warranty period if the car were driven with typical mileage (over 10,000 a year).I am asking you to reimburse me for the work done on my car for this issue, as I feel that it should have been covered under your extended warranty, if not as a safety issue that could have cost me my life or major medical issues as well as a loss of or major damage to my car. The total amount including tax was $841.43.
- Southington, CT, USA
Power brake booster and check valve failure. Loss of brake use in vehicle while in motion on local road.
- New Paltz, NY, USA
Will not stop
- Cincinnati, OH, USA
I was told that my brake pads only needed to be replaced and that they had done it, when I picked up my vehicle, the brakes were extremely hard and I could not stop my vehicle, I took my car back and they stated my master cylinder was bad, they noted it on my invoice, but did not discuss it with me and gave me my vehicle without notifying. When I took my car back for repair, they cracked my windshield and vomited in my vehicle
- Canton, MI, USA
Noticed a week ago there was a hissing noise while pushing in on the brakes and the brakes were extremely hard to push in on to get the vehicle to come to a stop. Took to our local shop and was informed we needed a new brake booster and this vehicle was not safe to drive and costed us $860.42 to get repaired.
- Topeka, KS, USA
The contact owns a 2010 Ford Edge. While driving and depressing the brake pedal, the vehicle failed to stop. The contact was unaware of any warning indicators illuminated. The vehicle was later taken to fowler Ford (3400 S sheridan rd, tulsa, ok 74145, (918) 346-6500), but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 66,000.
- Tulsa, OK, USA
- Auburn Hills, MI, USA