10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 74,287 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Brake booster failure. Ford customer satisfaction program 13N02. Ford state's that my VIN is not part of this problem, but this is exactly what is wrong. I should have been covered, and this vehicle is not safe to drive.
- Wheaton, IL, USA
When you push down the brake pedal, the brakes do not engage. Two different mechanics, one at les schwab, and one at the Ford dealer have confirmed that the brake booster part no. At4Z2005 is defective. Many Ford models and model years have been recalled for this same defective part. When asked, Ford has refused to replace the defective part for my vehicle. Ford reference # cas 28787275
- Ashland, OR, USA
I was driving my 2010 Edge in stop and go traffic. The cars in front of me stoped suddenly so I slammed on my brakes. My brake pedal went all the way to the floor without stopping my vehicle. ( all of this is happening in seconds traveling about two to three car lengths)I released my foot and the brake pedal returned to a normal position. I pressed the brakes again and the pedal traveled all the way to the floorboard again without stopping my vehicle. I released pressure again and this time the pedal shot back hitting my foot with such force that it caused a lisfranc dislocation and severe bone bruising to my right foot. (I lost my job and will be unable to work for at least six months, if I am able to regain full function due to this accident.)through the pain I depressed the brakes a third time and they went to the floor again, not stopping my vehicle and resulting in my vehicle crashing into the vehicle in front of me at a relatively slow speed. The airbags did not deploy.
- Ocala, FL, USA
I purchased the 2010 Edge from my mother in 12/ 2018 when she purchased an escape. 1.5 years later, in mile 99,800, I had a problem with my brakes. I was coming to a stop at the end of the street onto a major road at the exit of my neighborhood. Going down a hill, I always go slowly to allow myself proper braking time, as it is a very steep hill onto a major and very busy road. I experienced a lack of brakes. I stood on them as hard as I could, and it barely slowed me down enough to prevent me from going into oncoming traffic. After I recovered my heart rate, I turned around and went home. I then brought the car to my local mechanic, he told me he was uncomfortable working on it, as he discovered an issue with this according to Ford. I then brought it to a local Ford dealership, as the Ford dealership my dad purchased the car from and all the service was done at was, was on the highway, 40 minutes away. A dangerous commute due to the intermittent lack of brakes. The bulletin/extended warranty is 13N02 ' extended warranty coverage on brake booster. I had the brake booster assembly fixed by the dealership, who informed me that it had a 10-year 150,000-mile service bulletin, and it is not covered. First, the car is 10 years old. Second, it was less than 100K miles on it. Also, the mileage was low, due to the little my parents drove the car. The average mileage on the car currently is 10,000 a year. I believe the issue would have exposed itself within the warranty period if the car were driven with typical mileage (over 10,000 a year).I am asking you to reimburse me for the work done on my car for this issue, as I feel that it should have been covered under your extended warranty, if not as a safety issue that could have cost me my life or major medical issues as well as a loss of or major damage to my car. The total amount including tax was $841.43.
- Southington, CT, USA
Power brake booster and check valve failure. Loss of brake use in vehicle while in motion on local road.
- New Paltz, NY, USA
Will not stop
- Cincinnati, OH, USA
I was told that my brake pads only needed to be replaced and that they had done it, when I picked up my vehicle, the brakes were extremely hard and I could not stop my vehicle, I took my car back and they stated my master cylinder was bad, they noted it on my invoice, but did not discuss it with me and gave me my vehicle without notifying. When I took my car back for repair, they cracked my windshield and vomited in my vehicle
- Canton, MI, USA
Noticed a week ago there was a hissing noise while pushing in on the brakes and the brakes were extremely hard to push in on to get the vehicle to come to a stop. Took to our local shop and was informed we needed a new brake booster and this vehicle was not safe to drive and costed us $860.42 to get repaired.
- Topeka, KS, USA
The contact owns a 2010 Ford Edge. While driving and depressing the brake pedal, the vehicle failed to stop. The contact was unaware of any warning indicators illuminated. The vehicle was later taken to fowler Ford (3400 S sheridan rd, tulsa, ok 74145, (918) 346-6500), but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 66,000.
- Tulsa, OK, USA
While driving my 2010 Ford Edge, when coming to a stop the pedal gets hard and vehicle to stop. And when it does go back to normal the brake pedal go to the floor giving of a hissing noise. Very dangerous.
- Wayne, PA, USA
The contact owns a 2010 Ford Edge. While the vehicle was idling at a stop sign, there was an abnormal hissing noise when depressing the brake pedal. In addition, the brake pedal had to be forcefully depressed to stop the vehicle. Also, when the vehicle was stopped for a period of time, it stalled without warning. The vehicle was able to restart. The vehicle was taken to don rich Ford (221 E montgomery St, villa rica, ga 30180, (770) 459-5132) where it was diagnosed that the brake booster needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,215.
- Villa Rica, GA, USA
Brakes went out while driving. The pedal was hard to push N the feeling of tsking long to stop.
- Gloucester Pt, VA, USA
Extremely hard brake pedal when braking nearly causing accidents. Have been advised of 13N02 program through Ford but am told my vehicle does not qualify for said service program. Exact symptoms I am experiencing are referenced in 13N02. Vehicle has 126000 miles.
- Tyler, TX, USA
The contact owns a 2010 Ford Edge. The contact found that Ford issued a customer satisfaction program for the brake booster. The contact stated that the brake pedal was difficult to depress, which made it hard to stop the vehicle. The manufacturer was contacted and stated that the vehicle was not included in the customer satisfaction program and that NHTSA selects the vehicles to be included. The vehicle was not diagnosed or repaired. The dealer was not contacted. The failure mileage was 68,788.
- Barefoot Bay, FL, USA
Brake booster. Without warning the brake pedal on my vehicle became extremely hard during the middle of my drive. I was in a yield to merge situation where I could not stop my vehicle in the proper amount of time. Luckily I was not involved in an accident. The part on my vehicle needing replaced is the same part under recall for the same manufacturer but my VIN number was not included in that recall. I am upset that this problem was previously detected but my VIN number was not included on the recall and I had no previous knowledge that this could potentially be a safety hazard for my vehicle.
- North Salt Lake, UT, USA
I was driving in the city and as I slowed coming to a stop light I pressed the brake and it was hard and wasn't stopping. I got it stopped. I headed home and a car was suddenly stopping in front of me, I stepped on the pedal and it went to the floorboard I had to pump to get it to catch I had to swerve into the next lane to avoid an accident. As I pulled into driveway and pressed on brake if hissed and chirped, this is very dangerous, I only have 66,000 miles on my car. Why has Ford not been recalled on this matter from all the complaint out there about this all the way back to 2007? my husband is a car guy and he said it was the brake booster failing. Descriptions from other complaints and mechanical information comfirmed it. Along with Ford attempt to minimize the large problem on all Edge vehicles with an extended warranty on the brake booster on some vehicles # 13no2 and in complaints on this site.
- Austin, TX, USA
Began hearing air when brake pedal was pressed. Spongy feeling when using the brake. Mechanic said the brake booster needed to be replaced for the price of $687.
- Greenback, TN, USA
The contact owns a 2010 Ford Edge. While driving various speeds, the vehicle would not brake or stop unless the brake pedal was pumped. The contact drove to mcree Ford (2800 gulf fwy, dickinson, tx 77539, (832) 769-0200) where it was diagnosed that the vehicle needed a power booster to correct the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 108,452. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- La Marque, TX, USA
The contact owns a 2010 Ford Edge. The contact stated that the brakes started to become loose and the brake pedal traveled all the way to the floorboard. The vehicle was taken to an independent mechanic who diagnosed that the brake booster failed and needed replacement. The dealer was not contacted. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 110,000.
- Schnectady, NY, USA
- Linwood, MI, USA