10.0
really awful- Crashes / Fires:
- 3 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 81,702 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
I bought this vehicle from a Ford dealership in 2011 and it has barely 76000 miles and since May 2019 it's been failing the break booster that's what the mechanic said and it's very dangerous I can't stop the vehicle even a lower speed, the break pedal is hard to press its very dangerous!! even having 2 kids on the car very unsafe to drive at this point. I hope you can help
- Eagle Pass, TX, USA
Known issue customer satisfaction program 13N02 for failed brake booster. Ours failed and Ford states it is not covered. Car is under 10 years old and under 150,000 miles. Their own program states these brake boosters fail on this make, model and year yet they get away without fixing it due to my VIN falling outside the covered vehicles. Not sure how a known safety issue like this that leads to unsafe driving while the problem develops and is realized is not mandated into a recall. It is slightly noticable at first so we kept driving the vehicle. After a number of close calls due to the brakes not applying when pressing the brake pedal, we took it in to North country Ford in coon rapids mn and they confirmed the brake booster needs to be replaced.
- Blaine, MN, USA
Front brakes hiss and make singing squeal...do not depress fully then go all the way to the floor. Almost hit 5 cars but each time steered off right and ended up mid intersection on a red light. Heard it is a power booster issue. Also air bags were recalled. Dealer says no.
- Dallas, TX, USA
Recall for brake booster. Was told not for my VIN? same part for recall (13N02)within warranty of 150K miles. $1500 cost to repair out of pocket? driving on highway and brakes were hard couldn't stop finally kicked in and car shaked violently before stopping.was told booster failure caused break rotors and cylinder damage.
- Easton, CT, USA
The brake booster is failing, causing me to nearly read end people. The peddle is very hard and needs to be pushed to the floor in order to stop. Ford has a customer satisfaction warranty on this part however, Ford has declined service, stating that the warranty has expired. I want this part replaced at no charge to me.
- Rocky Hill, CT, USA
When vehicle brake pedal depresses it makes a hissing noise. Can push straight to the floor or at other times is so tight you can barely press it. Told by mechanic it's the brake booster and no recall as of yet. Vehicle is very hard to stop if a situation presented itself to brake quickly it could not happen and may cause an accident.
- Hahira, GA, USA
My Ford Edge brakes are frequently hard to apply, like the booster is not working, then they suddenly apply as if the booster has started working. Thisisvery unsafe to drive because it's sudden and unexpected. Also the normal two or three booster applications that normally apply do not work. I called wittmeir Ford in chico and they said my VIN # was not covered under the extended warming.
- Greenville, CA, USA
The contact owns a 2010 Ford Edge. While attempting to stop the vehicle, the rpms increased and the vehicle did not respond when the brake pedal was depressed. There was no warning indicator illuminated. The failures recurred several times. The vehicle was taken to an independent mechanic who diagnosed that the brake booster system needed to be replaced. The dealer and manufacturer were not notified. The vehicle was not repaired. The failure mileage was approximately 130,000.
- Springfield, IL, USA
I had this car in a Ford garage back in januarty I had to spend over $2000 because one of the engine coils burned up and damaged the computer for the engine. I was told the others should be replaced also, but could not fix it because of no money. And also the brakes, rotors calipers on front of this car are a mess. I had to replace every bit of it also. This cars sucks I hate it but /
- Danville, VA, USA
The contact owns a 2010 Ford Edge. The contact heard an abnormal noise concerning the brake system and the brake pedal was difficult to depress. In other instances, the brake pedal traveled to the floorboard when depressed. An independent mechanic inspected the vehicle and was to further diagnose the failure. The manufacturer was notified. The dealer was not contacted. The failure mileage was not available.
- Dallas, OR, USA
The contact owns a 2010 Ford Edge. The contact stated that the air bag indicator illuminated, the brakes made an abnormal screeching noise when applied, the vehicle hesitated, and the check engine and traction control indicators illuminated. The contact called circleville Ford (24001 us-23, circleville, oh 43113, (740) 474-3138), but the vehicle was not diagnosed to the cost. The vehicle was not repaired because the dealer stated that there was no recall. The contact stated that the vehicle exhibited symptoms related to NHTSA campaign number: 16V733000 (service brakes, hydraulic, electronic stability control). The manufacturer was made aware of the failure and informed the contact to call NHTSA. The failure mileage was 207,329.
- Circleville, OH, USA
The contact owns a 2010 Ford Edge. While driving approximately 15-25 mph, the brake pedal was depressed, but failed to respond. The contact stated that the brake pedal was extremely firm and additional effort was needed to depress the brake pedal. Additionally, there was an abnormal hissing sound when the brake pedal was depressed. The vehicle was taken to diehl's Ford (11782 national pike, grantsville, md 21536) where it was diagnosed that the brake booster needed to be repaired. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was informed of the failure. The approximate failure mileage was 180,000.
- Cumberland, MD, USA
Brakes are making hissing noise and almost wrecked my Edge due to not being able to push the brake pedal down. No warnings on dash. This needs to be a recall from Ford to replace the brake boosters on all 2010 Edges no matter the mileage. I know there is a tsb out for this to replace this part for 10 yrs or 150K miles, but needs to be extended as this is a major safety issue. Can we say Ford pinto part 2??
- Cumberland, MD, USA
Vehicle has major ABS problems witch also affects the traction control. Vehicle randomly does not respond to braking at various speeds. Ford needs to stand behind their product and fix this problem before someone gets hurt as a result. I bought this SUV for my wife and kids it only has 100K. It shouldn't be having these issues.
- Roan Mountain, TN, USA
The contact owns a 2010 Ford Edge. The contact stated that the brake booster was malfunctioning. The vehicle was taken to deacon jones Ford-Lincoln (3301 mclain St, goldsboro, nc 27534, (919) 736-3387) where it was diagnosed that the brakes be replaced. The dealer stated that the vehicle was not included in a recall regarding the failure or the 150,000 mile extended warranty. The vehicle currently had 109,000 miles. The dealer referred the contact to the manufacturer who stated the same thing as the dealer. The contact was referred to NHTSA. The contact also stated that he was notified of NHTSA campaign number: 18V046000 (air bags), which was unrelated to the failure. The failure mileage was 104,000.
- Lagrange, NC, USA
The contact owns a 2010 Ford Edge. While driving various speeds with the brake pedal depressed, the vehicle failed to slow down. The contact had to apply excessive pressure to the brake pedal in order to stop the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 112,000.
- Stockdale, TX, USA
Brake pedal became very hard when pushing brakes and would not slow vehicle for first couple of seconds and then only when pushing the pedal as hard as possible. This was accompanied by a hissing sound. Ford dealer said the issue was a defective brake booster and a recall had been issued but was stopped with vehicles manufactured 3 weeks before mine. The symptoms described in the recall are exactly the same as what I experienced. The brake booster was replaced and corrected the problem. I feel this should have been part of the recall and reported as the issue came on unexpectedly and caused an extremely dangerous situation.
- Topsham, ME, USA
After noticing something terribly wrong with my brakes, brakes were hard to push and was taking longer to stop. I took car into shop and was told it was the power brake booster and that Ford had issued a recall on it. I then took it to a Ford dealer where they charged me $62 to tell me that my car wasn't covered. If Ford knows there's a defect in the boosters then why won't they fix the problem?
- Allen Park, MI, USA
Traction control light came on. Car breaking while I'm driving. Almost caused me to run off the road. Loud grinding nose coming from brakes. Hissing air sound when pressing brakes. Pedal soft and spongy and goes down to floor board. Spontaneous car breaking happening more frequently ex: Turning stopping out while in motion. Brake booster is faulty. I'm have a loan on this car and pay every month but scared for the safety of myself, my son, and other passengers on the road by to drive my car. Ford should fix this. It was recalled as 13N02 but they won't cover my VIN
- Cartersville, GA, USA
- Mason, OH, USA