While driving my 2010 Ford Edge, when coming to a stop the pedal gets hard and vehicle to stop. And when it does go back to normal the brake pedal go to the floor giving of a hissing noise. Very dangerous.

- Wayne, PA, USA

The contact owns a 2010 Ford Edge. While the vehicle was idling at a stop sign, there was an abnormal hissing noise when depressing the brake pedal. In addition, the brake pedal had to be forcefully depressed to stop the vehicle. Also, when the vehicle was stopped for a period of time, it stalled without warning. The vehicle was able to restart. The vehicle was taken to don rich Ford (221 E montgomery St, villa rica, ga 30180, (770) 459-5132) where it was diagnosed that the brake booster needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,215.

- Villa Rica, GA, USA

Brakes went out while driving. The pedal was hard to push N the feeling of tsking long to stop.

- Gloucester Pt, VA, USA

Extremely hard brake pedal when braking nearly causing accidents. Have been advised of 13N02 program through Ford but am told my vehicle does not qualify for said service program. Exact symptoms I am experiencing are referenced in 13N02. Vehicle has 126000 miles.

- Tyler, TX, USA

The contact owns a 2010 Ford Edge. The contact found that Ford issued a customer satisfaction program for the brake booster. The contact stated that the brake pedal was difficult to depress, which made it hard to stop the vehicle. The manufacturer was contacted and stated that the vehicle was not included in the customer satisfaction program and that NHTSA selects the vehicles to be included. The vehicle was not diagnosed or repaired. The dealer was not contacted. The failure mileage was 68,788.

- Barefoot Bay, FL, USA

Brake booster. Without warning the brake pedal on my vehicle became extremely hard during the middle of my drive. I was in a yield to merge situation where I could not stop my vehicle in the proper amount of time. Luckily I was not involved in an accident. The part on my vehicle needing replaced is the same part under recall for the same manufacturer but my VIN number was not included in that recall. I am upset that this problem was previously detected but my VIN number was not included on the recall and I had no previous knowledge that this could potentially be a safety hazard for my vehicle.

- North Salt Lake, UT, USA

I was driving in the city and as I slowed coming to a stop light I pressed the brake and it was hard and wasn't stopping. I got it stopped. I headed home and a car was suddenly stopping in front of me, I stepped on the pedal and it went to the floorboard I had to pump to get it to catch I had to swerve into the next lane to avoid an accident. As I pulled into driveway and pressed on brake if hissed and chirped, this is very dangerous, I only have 66,000 miles on my car. Why has Ford not been recalled on this matter from all the complaint out there about this all the way back to 2007? my husband is a car guy and he said it was the brake booster failing. Descriptions from other complaints and mechanical information comfirmed it. Along with Ford attempt to minimize the large problem on all Edge vehicles with an extended warranty on the brake booster on some vehicles # 13no2 and in complaints on this site.

- Austin, TX, USA

Began hearing air when brake pedal was pressed. Spongy feeling when using the brake. Mechanic said the brake booster needed to be replaced for the price of $687.

- Greenback, TN, USA

The contact owns a 2010 Ford Edge. While driving various speeds, the vehicle would not brake or stop unless the brake pedal was pumped. The contact drove to mcree Ford (2800 gulf fwy, dickinson, tx 77539, (832) 769-0200) where it was diagnosed that the vehicle needed a power booster to correct the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 108,452. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- La Marque, TX, USA

The contact owns a 2010 Ford Edge. The contact stated that the brakes started to become loose and the brake pedal traveled all the way to the floorboard. The vehicle was taken to an independent mechanic who diagnosed that the brake booster failed and needed replacement. The dealer was not contacted. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 110,000.

- Schnectady, NY, USA

The contact owns a 2010 Ford Edge. While driving approximately 40 mph and attempting to stop the vehicle, the brakes lost power. The contact used the emergency brake to stop the vehicle. There was no warning indicator illuminated. The contact also heard a whistling noise coming from the brake pedal. The dealer was not contacted. The manufacturer stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 93,000.

- Clifton Heights, PA, USA

The contact owns a 2010 Ford Edge. The contact stated that the brakes did not work properly and traveled to the floorboard when the brake pedal was depressed. The brakes would not stop the vehicle. The contact's spouse had to use excessive force and pump the brakes to stop the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the brake booster needed to be installed. The vehicle was not repaired. The vehicle was taken to kings auto mall (9555 kings auto mall way, cincinnati, oh 45249, (513) 686-0220) and the contact was informed that the VIN was not included in a recall and the vehicle was out of warranty. The manufacturer was not made aware of the failure. The failure mileage was 146,926.

- Mason, OH, USA

I bought this vehicle from a Ford dealership in 2011 and it has barely 76000 miles and since May 2019 it's been failing the break booster that's what the mechanic said and it's very dangerous I can't stop the vehicle even a lower speed, the break pedal is hard to press its very dangerous!! even having 2 kids on the car very unsafe to drive at this point. I hope you can help

- Eagle Pass, TX, USA

Known issue customer satisfaction program 13N02 for failed brake booster. Ours failed and Ford states it is not covered. Car is under 10 years old and under 150,000 miles. Their own program states these brake boosters fail on this make, model and year yet they get away without fixing it due to my VIN falling outside the covered vehicles. Not sure how a known safety issue like this that leads to unsafe driving while the problem develops and is realized is not mandated into a recall. It is slightly noticable at first so we kept driving the vehicle. After a number of close calls due to the brakes not applying when pressing the brake pedal, we took it in to North country Ford in coon rapids mn and they confirmed the brake booster needs to be replaced.

- Blaine, MN, USA

Front brakes hiss and make singing squeal...do not depress fully then go all the way to the floor. Almost hit 5 cars but each time steered off right and ended up mid intersection on a red light. Heard it is a power booster issue. Also air bags were recalled. Dealer says no.

- Dallas, TX, USA

Recall for brake booster. Was told not for my VIN? same part for recall (13N02)within warranty of 150K miles. $1500 cost to repair out of pocket? driving on highway and brakes were hard couldn't stop finally kicked in and car shaked violently before stopping.was told booster failure caused break rotors and cylinder damage.

- Easton, CT, USA

The brake booster is failing, causing me to nearly read end people. The peddle is very hard and needs to be pushed to the floor in order to stop. Ford has a customer satisfaction warranty on this part however, Ford has declined service, stating that the warranty has expired. I want this part replaced at no charge to me.

- Rocky Hill, CT, USA

When vehicle brake pedal depresses it makes a hissing noise. Can push straight to the floor or at other times is so tight you can barely press it. Told by mechanic it's the brake booster and no recall as of yet. Vehicle is very hard to stop if a situation presented itself to brake quickly it could not happen and may cause an accident.

- Hahira, GA, USA

My Ford Edge brakes are frequently hard to apply, like the booster is not working, then they suddenly apply as if the booster has started working. Thisisvery unsafe to drive because it's sudden and unexpected. Also the normal two or three booster applications that normally apply do not work. I called wittmeir Ford in chico and they said my VIN # was not covered under the extended warming.

- Greenville, CA, USA

The contact owns a 2010 Ford Edge. While attempting to stop the vehicle, the rpms increased and the vehicle did not respond when the brake pedal was depressed. There was no warning indicator illuminated. The failures recurred several times. The vehicle was taken to an independent mechanic who diagnosed that the brake booster system needed to be replaced. The dealer and manufacturer were not notified. The vehicle was not repaired. The failure mileage was approximately 130,000.

- Springfield, IL, USA