10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 77,037 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2010 Ford Edge. The contact heard an abnormal noise concerning the brake system and the brake pedal was difficult to depress. In other instances, the brake pedal traveled to the floorboard when depressed. An independent mechanic inspected the vehicle and was to further diagnose the failure. The manufacturer was notified. The dealer was not contacted. The failure mileage was not available.
- Dallas, OR, USA
The contact owns a 2010 Ford Edge. The contact stated that the air bag indicator illuminated, the brakes made an abnormal screeching noise when applied, the vehicle hesitated, and the check engine and traction control indicators illuminated. The contact called circleville Ford (24001 us-23, circleville, oh 43113, (740) 474-3138), but the vehicle was not diagnosed to the cost. The vehicle was not repaired because the dealer stated that there was no recall. The contact stated that the vehicle exhibited symptoms related to NHTSA campaign number: 16V733000 (service brakes, hydraulic, electronic stability control). The manufacturer was made aware of the failure and informed the contact to call NHTSA. The failure mileage was 207,329.
- Circleville, OH, USA
The contact owns a 2010 Ford Edge. While driving approximately 15-25 mph, the brake pedal was depressed, but failed to respond. The contact stated that the brake pedal was extremely firm and additional effort was needed to depress the brake pedal. Additionally, there was an abnormal hissing sound when the brake pedal was depressed. The vehicle was taken to diehl's Ford (11782 national pike, grantsville, md 21536) where it was diagnosed that the brake booster needed to be repaired. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was informed of the failure. The approximate failure mileage was 180,000.
- Cumberland, MD, USA
Brakes are making hissing noise and almost wrecked my Edge due to not being able to push the brake pedal down. No warnings on dash. This needs to be a recall from Ford to replace the brake boosters on all 2010 Edges no matter the mileage. I know there is a tsb out for this to replace this part for 10 yrs or 150K miles, but needs to be extended as this is a major safety issue. Can we say Ford pinto part 2??
- Cumberland, MD, USA
Vehicle has major ABS problems witch also affects the traction control. Vehicle randomly does not respond to braking at various speeds. Ford needs to stand behind their product and fix this problem before someone gets hurt as a result. I bought this SUV for my wife and kids it only has 100K. It shouldn't be having these issues.
- Roan Mountain, TN, USA
The contact owns a 2010 Ford Edge. The contact stated that the brake booster was malfunctioning. The vehicle was taken to deacon jones Ford-Lincoln (3301 mclain St, goldsboro, nc 27534, (919) 736-3387) where it was diagnosed that the brakes be replaced. The dealer stated that the vehicle was not included in a recall regarding the failure or the 150,000 mile extended warranty. The vehicle currently had 109,000 miles. The dealer referred the contact to the manufacturer who stated the same thing as the dealer. The contact was referred to NHTSA. The contact also stated that he was notified of NHTSA campaign number: 18V046000 (air bags), which was unrelated to the failure. The failure mileage was 104,000.
- Lagrange, NC, USA
The contact owns a 2010 Ford Edge. While driving various speeds with the brake pedal depressed, the vehicle failed to slow down. The contact had to apply excessive pressure to the brake pedal in order to stop the vehicle. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 112,000.
- Stockdale, TX, USA
Brake pedal became very hard when pushing brakes and would not slow vehicle for first couple of seconds and then only when pushing the pedal as hard as possible. This was accompanied by a hissing sound. Ford dealer said the issue was a defective brake booster and a recall had been issued but was stopped with vehicles manufactured 3 weeks before mine. The symptoms described in the recall are exactly the same as what I experienced. The brake booster was replaced and corrected the problem. I feel this should have been part of the recall and reported as the issue came on unexpectedly and caused an extremely dangerous situation.
- Topsham, ME, USA
After noticing something terribly wrong with my brakes, brakes were hard to push and was taking longer to stop. I took car into shop and was told it was the power brake booster and that Ford had issued a recall on it. I then took it to a Ford dealer where they charged me $62 to tell me that my car wasn't covered. If Ford knows there's a defect in the boosters then why won't they fix the problem?
- Allen Park, MI, USA
Traction control light came on. Car breaking while I'm driving. Almost caused me to run off the road. Loud grinding nose coming from brakes. Hissing air sound when pressing brakes. Pedal soft and spongy and goes down to floor board. Spontaneous car breaking happening more frequently ex: Turning stopping out while in motion. Brake booster is faulty. I'm have a loan on this car and pay every month but scared for the safety of myself, my son, and other passengers on the road by to drive my car. Ford should fix this. It was recalled as 13N02 but they won't cover my VIN
- Cartersville, GA, USA
The contact owns a 2010 Ford Edge. While driving at an unknown speed, the brake pedal was depressed and failed to stop the vehicle. The contact had to depress the brake pedal with excessive force to stop the vehicle. The vehicle was taken to an independent mechanic and the brakes were replaced, but the failure recurred. The manufacturer was notified of the failure and informed the contact that there were no recalls. The dealer was not contacted. The approximate failure mileage was 88,000.
- Lancaster, CA, USA
The contact owns a 2010 Ford Edge. While driving various speeds, the contact depressed the brake pedal, but the vehicle would not slow down. The contact had to exert maximum pressure to the brake pedal to slow down or stop the vehicle. The same failure occurred multiple times. The vehicle was taken to family Ford-Lincoln (909 pike St, marietta, oh 45750) and the contact was informed to call the Ford manufacturer. The manufacturer was contacted and did not assist. The vehicle was not diagnosed or repaired. The failure mileage was 63,000. Updated 12/12/18
- Fleming, OH, USA
The contact owns a 2010 Ford Edge. While driving various speeds, the brake pedal was depressed, but the brakes seized. The vehicle was taken to ronnie watkins Ford Inc. (101 george wallace dr., gadsden, al 35903, 256-543-9400), but was not diagnosed or repaired; however, the dealer suggested that the failure could be the related to the brake booster. The manufacturer was notified and informed the contact to call NHTSA. The failure mileage was approximately 143,000.
- Glencoe, AL, USA
The contact owns a 2010 Ford Edge. While driving 70 mph, the vehicle made an abnormal noise when depressing the brake pedal. The contact stated that the brake pedal traveled to the floorboard before the vehicle was able to stop. There were no warning indicators illuminated. The vehicle was taken to the dealer (colonial Ford, 120 federal rd #126, danbury, ct 06811, (203) 748-3503) where it was diagnosed that the brake booster failed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in any recalls. The failure mileage was 88,400.
- Danbury, CT, USA
Cooling - we had repairs done in the air & coolant. Nothing works in this car. We went to Ford grody to get a rental as their letter specified but there is a 130 on their waiting list for a rental car ( alternate transportation) we been waiting 3 years. Till now no parts is available yet
- Los Alamitos, CA, USA
Brakes making irregular noise. Private mechanic ( used to work for Ford) checked them and reports the brake booster is bad. Ford has a customer satisfaction program document 13N02 stating they have identified issues with the brake booster on certain Edges prior to 2015. I have contacted Ford with no luck. Please make sure you are tracking this issue as it seems more vehicles are involved than they want to admit.
- Midlothian, VA, USA
Brake booster had a vacuum leak. My car was outside the existing VIN list for recalls and/or "customer satisfaction program". vacuum leak and stiff pedal was most evident at low speeds (near idle and at high vacuum conditions) Ford would not replace my booster. I replaced it myself and found that the oem booster had rusted, where the master cylinder seal (square cross-section O-ring) met, causing the leak and poor braking at low speeds. Master cylinder was in good condition, with no apparent leak - inside of booster was dry and clean. Replacing both the master cylinder and the booster has cured the problem. Problem was first noticed when parked - if my foot was on the brake, maintaining force, when I turned the ignition off, the vacuum immediately bled off of the brake booster, causing the pedal to rise and stiffen. Inspection of the booster prior to replacement did not give any evidence of an obvious problem (that is, no hissing or leaking sounds were present) the problem became more apparent over time (over the past 18 months) and got to the point where I felt that I did not have sufficient braking power to stop the vehicle at lower speeds - thus, my decision to replace the booster and master cylinder. In the last few weeks, the leak must have been getting worse, because the pedal was getting harder and harder to push down, with pedal effort increasing as the vehicle speed dropped (like approaching a stop sign) I am strong enough to push hard - but a small or frail person encountering this problem may not be able to stop in time.
- Advance, NC, USA
The contact owns a 2010 Ford Edge. While driving 45 mph and approaching a stop, the brake pedal was depressed and a humming, whistling sound was heard. The contact stated that it was difficult to stop the vehicle. The dealer (richmond Ford West, 10751 w broad St, glen allen, va 23060, (804) 273-9700) stated that the brake pedal booster failed, but was not covered even though the parts were still covered under a ten year/150,000 mile warranty. The manufacturer was not made aware of the failure. The failure mileage was 94,685.
- Glen Allen, VA, USA
The contact owns a 2010 Ford Edge. The contact stated that the brakes failed to function correctly when the brake pedal was depressed. The vehicle was taken to an independent mechanic who stated that the brake booster needed to be replaced. The dealer (liccardi Ford Inc., 1615 us-22, watchung, NJ 07069, (908) 561-7500) and the manufacturer indicated that the coverage for the extended warranty 13N02: (extended warranty coverage on brake booster) had expired. The vehicle was not repaired. The failure mileage was not available.
- Newark, NJ, USA
- Danville, VA, USA