10.0
really awful- Crashes / Fires:
- 6 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 74,287 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2010 Ford Edge. While driving at an unknown speed, the brake pedal was depressed and failed to stop the vehicle. The contact had to depress the brake pedal with excessive force to stop the vehicle. The vehicle was taken to an independent mechanic and the brakes were replaced, but the failure recurred. The manufacturer was notified of the failure and informed the contact that there were no recalls. The dealer was not contacted. The approximate failure mileage was 88,000.
- Lancaster, CA, USA
The contact owns a 2010 Ford Edge. While driving various speeds, the contact depressed the brake pedal, but the vehicle would not slow down. The contact had to exert maximum pressure to the brake pedal to slow down or stop the vehicle. The same failure occurred multiple times. The vehicle was taken to family Ford-Lincoln (909 pike St, marietta, oh 45750) and the contact was informed to call the Ford manufacturer. The manufacturer was contacted and did not assist. The vehicle was not diagnosed or repaired. The failure mileage was 63,000. Updated 12/12/18
- Fleming, OH, USA
The contact owns a 2010 Ford Edge. While driving various speeds, the brake pedal was depressed, but the brakes seized. The vehicle was taken to ronnie watkins Ford Inc. (101 george wallace dr., gadsden, al 35903, 256-543-9400), but was not diagnosed or repaired; however, the dealer suggested that the failure could be the related to the brake booster. The manufacturer was notified and informed the contact to call NHTSA. The failure mileage was approximately 143,000.
- Glencoe, AL, USA
The contact owns a 2010 Ford Edge. While driving 70 mph, the vehicle made an abnormal noise when depressing the brake pedal. The contact stated that the brake pedal traveled to the floorboard before the vehicle was able to stop. There were no warning indicators illuminated. The vehicle was taken to the dealer (colonial Ford, 120 federal rd #126, danbury, ct 06811, (203) 748-3503) where it was diagnosed that the brake booster failed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in any recalls. The failure mileage was 88,400.
- Danbury, CT, USA
Cooling - we had repairs done in the air & coolant. Nothing works in this car. We went to Ford grody to get a rental as their letter specified but there is a 130 on their waiting list for a rental car ( alternate transportation) we been waiting 3 years. Till now no parts is available yet
- Los Alamitos, CA, USA
Brakes making irregular noise. Private mechanic ( used to work for Ford) checked them and reports the brake booster is bad. Ford has a customer satisfaction program document 13N02 stating they have identified issues with the brake booster on certain Edges prior to 2015. I have contacted Ford with no luck. Please make sure you are tracking this issue as it seems more vehicles are involved than they want to admit.
- Midlothian, VA, USA
Brake booster had a vacuum leak. My car was outside the existing VIN list for recalls and/or "customer satisfaction program". vacuum leak and stiff pedal was most evident at low speeds (near idle and at high vacuum conditions) Ford would not replace my booster. I replaced it myself and found that the oem booster had rusted, where the master cylinder seal (square cross-section O-ring) met, causing the leak and poor braking at low speeds. Master cylinder was in good condition, with no apparent leak - inside of booster was dry and clean. Replacing both the master cylinder and the booster has cured the problem. Problem was first noticed when parked - if my foot was on the brake, maintaining force, when I turned the ignition off, the vacuum immediately bled off of the brake booster, causing the pedal to rise and stiffen. Inspection of the booster prior to replacement did not give any evidence of an obvious problem (that is, no hissing or leaking sounds were present) the problem became more apparent over time (over the past 18 months) and got to the point where I felt that I did not have sufficient braking power to stop the vehicle at lower speeds - thus, my decision to replace the booster and master cylinder. In the last few weeks, the leak must have been getting worse, because the pedal was getting harder and harder to push down, with pedal effort increasing as the vehicle speed dropped (like approaching a stop sign) I am strong enough to push hard - but a small or frail person encountering this problem may not be able to stop in time.
- Advance, NC, USA
The contact owns a 2010 Ford Edge. While driving 45 mph and approaching a stop, the brake pedal was depressed and a humming, whistling sound was heard. The contact stated that it was difficult to stop the vehicle. The dealer (richmond Ford West, 10751 w broad St, glen allen, va 23060, (804) 273-9700) stated that the brake pedal booster failed, but was not covered even though the parts were still covered under a ten year/150,000 mile warranty. The manufacturer was not made aware of the failure. The failure mileage was 94,685.
- Glen Allen, VA, USA
The contact owns a 2010 Ford Edge. The contact stated that the brakes failed to function correctly when the brake pedal was depressed. The vehicle was taken to an independent mechanic who stated that the brake booster needed to be replaced. The dealer (liccardi Ford Inc., 1615 us-22, watchung, NJ 07069, (908) 561-7500) and the manufacturer indicated that the coverage for the extended warranty 13N02: (extended warranty coverage on brake booster) had expired. The vehicle was not repaired. The failure mileage was not available.
- Newark, NJ, USA
The contact owns a 2010 Ford Edge. While operating the vehicle, the ABS and traction control indicators suddenly illuminated and the vehicle stalled. The vehicle was not towed. The failure was not diagnosed or repaired. The local dealer (purvis Ford Lincoln, Inc., 3660 jefferson davis hwy, fredericksburg, va 22408) was notified of the failure. The manufacturer was not notified. The VIN was not available. The failure mileage was 118,000.
- Fredricksburg, VA, USA
The contact owns a 2010 Ford Edge. The contact stated that the brake booster failed. When the brake pedal was depressed, the brakes made hissing and whistling sounds. The vehicle was not taken to the dealer. The manufacturer stated that the vehicle was not included in the brake booster warranty repair program due to the manufactured date. The vehicle was not diagnosed or repaired. The failure mileage was 120,000.
- Blue Springs, MO, USA
Brake booster failure
- Cypress, TX, USA
The contact owns a 2010 Ford Edge. While operating the vehicle and depressing the brake pedal, the vehicle failed to stop. The dealer (anderson Ford bullhead city, 2585 AZ-95 bullhead city, AZ 86442) replaced the brake booster. The manufacturer was contacted and did not assist. The failure mileage was 112,302.
- Fort Mohave, AZ, USA
A letter regarding nobody has to seat on the front passenger because of the airbag but how long still- its been years? we went to private company for the aircondition to be replaced since kengrody Ford maintenance has not done us good not only expensive but did not work after the maintenance. This car is not a great car although its already been service a lot of times. Thank you.
- Los Alamitos, CA, USA
The traction control an ABS light comes on for no reason an will not go off an have been told this has been happing with these cars
- Circleville, OH, USA
Brake pedal is soft, sometimes goes all the way to the floor and makes a hissing sound. Some break function is lost. We had new brake pads and rotors, and the problem persists. Our mechanic tells us that it is the brake booster. Safety is now a great concern as it is now compromised. Occurs when the vehicle is in motion, regardless of location on city street, highway, or turning.
- Kingwood, TX, USA
Brake booster. I have a 2010 Edge that had a recall on the brake booster. The Ford website listed the recall for 2010-2013 but for some reason my vehicle wasn't part of the recall and I need to know why especially when it states that fsa VIN list will not be activated for the service action. This was a very dangerous situation I was put in and I'm being told that the recall is not on my VIN. My brakes made a "hissing" sound when pressed and to get the car to stop I had to press very hard with both feet. And this didn't happen over time. Within a week my car went from braking normally to having to fight to stop my car.
- Sulphur, LA, USA
The contact owns a 2010 Ford Edge. While driving approximately 25 mph, the contact approached a stop sign and depressed the brake pedal. The contact stated that she had to apply excessive pressure to the brake pedal to stop the vehicle. There were no warning indicators illuminated. The vehicle was taken to team Ford Lincoln (5445 drexel rd, las vegas, nv 89130, (702) 395-5100) where it was diagnosed that the brake booster needed to be replaced. The vehicle was currently being repaired at the dealer. The manufacturer was not notified. The approximate failure mileage was 82,000.
- Las Vegas, NV, USA
The contact owns a 2010 Ford Edge. While driving 35 mph, the contact had to depress the brake pedal to the floorboard to stop the vehicle. The vehicle was taken to an independent mechanic where the brake booster and master cylinder were replaced. The dealer was not contacted. The manufacturer was contacted and was unable to provide assistance. The VIN was unknown. The failure mileage was 62,500.
- Sylacauga, AL, USA
- Cartersville, GA, USA