The contact owns a 2010 Ford Edge. While driving 30 mph, the contact depressed the brake pedal and the pedal traveled all the way to the floorboard. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired. The dealer was not contacted. The manufacturer was unable to provide assistance. The failure mileage was 62,500.

- Sylacauga, AL, USA

On 12/11/17 my brakes were making a air sound when I touched peddle. At 47,000 miles I assumed it was time to replace. On 12/15 I had brakes replaced, but when I got the car back it still had the air sound. The brakes work but sometimes the peddle goes all the way down and catches at last minute. Now I'm told Ford Edge has a problem with brake boosters and main cylinder. There hasn't been a recall yet, but I am sure people don't notify anyone about this problem. The garage just sent me on my way knowing the problem and also knowing the brakes could fail! I will be taking my vehicle to an authorized Ford dealer to see what they can do. This is just to inform you of the serious problem which could cause accidents or even deaths.

- Palm Harbor, FL, USA

The contact owns a 2010 Ford Edge. The contact stated that while driving down hill at 35 mph and approaching a stop sign, the brakes vibrated and hesitated to stop the vehicle. The contact took the vehicle to an independent mechanic where the brakes were replaced. In addition, the mechanic advised the contact to take the vehicle to a dealer due to the brake booster failing. The vehicle was taken to an unknown local dealer and no further information was available. It was unknown if the manufacturer was contacted. The failure mileage was 121,658. Consumer stated she was about to stop at the stop sign but ended up driving past it. Updated 11/20/18

- Monticello, NY, USA

Brake vacuum booster. I was told by my mechanic that my brake vacuum booster is going bad. I called Ford and it is not covered under the current recall. My vehicle was built at the Oakville assembly plant on March 26, 2010, a little over a month before the recall date perimeters of May 3, 2010 through March 28, 2013. When applying the brakes, there is a whistling noise under the dashboard, the brakes get rock hard and then sink to the floor.

- Perkasie, PA, USA

Brake pedal at times feels spongy and goes to the floor, other times it is as hard as a brick and very difficult to stop. Hissing sound is present and noticeable. Unbelievably dangerous and I can't believe this isn't a safety recall. I have come close to rear ending people due to this flaw. 1st noticed this while driving and coming to a stop. Had to really press hard to stop and it was unexpected and almost caused me to rear end the car in front of me.

- Lynn, MA, USA

Brake pedal is hard to depress when when coming to a stop

- North Port, FL, USA

Brake booster has failed, and now engine won't idle properly and stalls due to vacuum leak from the bad brake booster. I had reported symptoms (hissing, occasional hard pedal, etc.) during service visits while my "bumper to bumper" warranty was still in effect, but was told it was "noise from the new brake pads" and it just needed the brake fluid topped off. Symptoms persisted, but then service bulletin 13N02 was announced, and because my car was manufactured 2 months before the dates covered in the service bulletin the dealership has still refused to cover the costs. So I now have a 2010 Edge that is not only hard to stop, but also now stalls out when it does stop!

- Westfield, MA, USA

While driving on the Florida turnpike, when I applied the brakes to slow the vehicle the pedal was hard, and I had to push the brake very hard to slow the vehicle, pines Ford inform me it was the booster and that Ford had extended coverage on that problem on 2010 Edge but for some reason only known to Ford our vehicle was not included, after researching I learned this is a common problem with this model, my question is why is there not a recall. Like always our government needs a body count before they act in the interest of the citizens of America.

- Pembroke Pines, FL, USA

I left the gym I was on a city street and when I pressing on the brake, my vehicle was still moving. Brake pedal was really hard to pressed down. I put a lot of force on the pedal just to slow down before I hit the vehicle in front of me. I put in my VIN number to to see if my Ford Edge was on the recall list for this incident but nothing showed up. Except for complaints from other Ford Edge drivers saying it did not get fix because of the VIN number. I just wondering why it is not. I'm a veteran who has ptsd from a car crash and just want the company to honor what they say. Thanks

- Lawrenceville, GA, USA

My power booster for brakes failed. There was a bulletin for my make and model however Ford claimed that because it was made at another plant it did not fit the criteria. It had the same issues as the vehicles made in the other plant, I fail to understand how they can cover it from one location and not another. The car only has 107K miles and is 7 years old. Their bulletin covered 150K miles or 10 years making me believe since we came under all of that it is a defect issue.

- Warwick, RI, USA

The contact owns a 2010 Ford Edge. While driving various speeds, the brakes malfunctioned. The contact stated that the brakes made a hissing noise when the issue began. On one occasion, the contact depressed the brake pedal and the pedal traveled to the floorboard. The contact stated that the brake failure was intermittent and gradually worsened. Gerald jones Ford in augusta, Georgia was made aware of the failure and stated that the VIN was not covered under the extended warranty brake booster bulletin number: 13N02 for 2010-2013 Ford Edge and Lincoln mkx vehicles. The dealer did not determine the cause of the failure and the vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 136,000.

- North Augusta, SC, USA

The contact owns a 2010 Ford Edge. While driving unknown speeds, the brake pedal was difficult to depress and failed to respond without warning. The contact called Town & Country Ford (located at 5041 Ford parkway bessemer, al 35022) where it was confirmed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was 80,983.

- Florence, AL, USA

Takata recall. The contact owns a 2010 Ford Edge. The contact heard an abnormal noise progressing from the brakes and the brake pedal was difficult to depress. The vehicle was taken to an independent mechanic for inspection and recommended that the vehicle be taken to a dealer to replace the brake booster. The dealer (ray pearman Lincoln, 2501 bob wallace ave sw, huntsville, al 35805, (256) 536-7451) and the manufacturer indicated that the vehicle was excluded from a service campaign and refused to provide a solution other than the part being replaced. The contact was uncertain that if the part was replaced the failure would not recur. The vehicle was included in NHTSA campaign number: 16V384000 (air bags). The manufacturer provided no solution and was contacted to determine when the air bag recall repair would be provided. The approximate failure mileage was 122,000. VIN tool confirms parts not available.

- Hazel Green, AL, USA

The brakes on the Edge had an audible hissing sound when compressed both when the vehicle was in park and in motion. If the brakes were pressed multiple times in short order (I.e. in rush hour traffic) the response of the system would be inconsistent as it was sometimes "squishy" and other very hard. This seemed to affect the responsiveness of the system. Upon taking it to a mechanic, it was revealed that the brake booster was failing and would continue to affect the braking performance until replaced. After a little research, Ford recall 13N02 was issued for 2010 - 2013 Edges for brake boost failure. Ford rejected my claim stating that this VIN number was good and not part of the issue despite the fact I had the same symptoms affecting the performance of the braking system and a professional mechanic diagnosed a failed booster as described in the recall. This issue seems to affect more than the vehicles named in the recall and it is a matter of safety when you cannot trust the performance and response of a vehicle especially on interstates with other vehicles traveling at high speed. The only fix is to replace the booster which will allow the brake system to function as designed.

- Fishers, IN, USA

Was driving on a city street and started hearing a hissing noise, made that noise for a couple of days. Now it's like my brake pedal locks up, it slows it down but I have to push it again really hard to stop the car.. I read some trouble shooting on the brake system of the Edge and from what I read it's possibly the booster. I know it's very dangerous.

- Mcalester, OK, USA

The contact owns a 2010 Ford Edge. While driving 40 mph, the brakes seized without warning. The contact stated that the brake pedal became soft and then stiffened. The vehicle was taken to master brake of apache junction, Arizona where it was determined that the brake booster needed to be replaced the vehicle was repaired per the contact's extended warranty. The manufacturer was made aware of the failure and transferred the contact to NHTSA. The failure mileage was 84,000. Updated 08/22/17 the consumer requested to be reimbursed for the repair costs.

- Apache Junction, AZ, USA

The contact owns a 2010 Ford Edge. While driving 40 mph, the brake pedal was applied, but the vehicle failed to respond. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 154,455. Updated 08/22/17

- Ferris, TX, USA

The contact owns a 2010 Ford Edge. While operating the vehicle and depressing the brake pedal, a hissing sound was heard coming from the brake pedal location. The brake pedal felt spongy and/or hard on occasions, which made the vehicle difficult to stop and increased the stopping distance. The vehicle was taken to the dealer (bob tomes Ford in mckinney, Texas), but the cause of the failure had not been determined. The manufacturer was notified of the failure. The failure mileage was 145,000.

- Mckinney, TX, USA

The contact owns a 2010 Ford Edge. While driving in stop and go traffic on the highway, the brake pedal was depressed and felt abnormal. It took extra effort to stop the vehicle. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the brake booster needed replacement. The independent mechanic informed the contact of a manufacturer communication number: Csp-13N02 (service brakes). The manufacturer stated that the vehicle did not meet the extended warranty coverage. The contact notified the local Ford dealer, george wall Ford Lincoln on 700 shrewsbury ave, red bank, NJ 07701, where an appointment was scheduled for repairs. The failure mileage was approximately 108,000.

- Colts Neck, NJ, USA

Started having brake problems - brakes became rock hard and then spongy at times- had a hard time stopping the vehicle and holding the vehicle while stopped at a light - very scary - two different shops before taking it to the dealership - brake booster is bad. $740 to fix. Apparently others have had the same issue. Called Ford but my vehicle is not covered under the recall they had. I was told to hold on to my receipts in case another recall came up.

- Fort Myers, FL, USA