10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 77,037 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2010 Ford Edge. While driving unknown speeds, the brake pedal was difficult to depress and failed to respond without warning. The contact called Town & Country Ford (located at 5041 Ford parkway bessemer, al 35022) where it was confirmed that the VIN was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was 80,983.
- Florence, AL, USA
Takata recall. The contact owns a 2010 Ford Edge. The contact heard an abnormal noise progressing from the brakes and the brake pedal was difficult to depress. The vehicle was taken to an independent mechanic for inspection and recommended that the vehicle be taken to a dealer to replace the brake booster. The dealer (ray pearman Lincoln, 2501 bob wallace ave sw, huntsville, al 35805, (256) 536-7451) and the manufacturer indicated that the vehicle was excluded from a service campaign and refused to provide a solution other than the part being replaced. The contact was uncertain that if the part was replaced the failure would not recur. The vehicle was included in NHTSA campaign number: 16V384000 (air bags). The manufacturer provided no solution and was contacted to determine when the air bag recall repair would be provided. The approximate failure mileage was 122,000. VIN tool confirms parts not available.
- Hazel Green, AL, USA
The brakes on the Edge had an audible hissing sound when compressed both when the vehicle was in park and in motion. If the brakes were pressed multiple times in short order (I.e. in rush hour traffic) the response of the system would be inconsistent as it was sometimes "squishy" and other very hard. This seemed to affect the responsiveness of the system. Upon taking it to a mechanic, it was revealed that the brake booster was failing and would continue to affect the braking performance until replaced. After a little research, Ford recall 13N02 was issued for 2010 - 2013 Edges for brake boost failure. Ford rejected my claim stating that this VIN number was good and not part of the issue despite the fact I had the same symptoms affecting the performance of the braking system and a professional mechanic diagnosed a failed booster as described in the recall. This issue seems to affect more than the vehicles named in the recall and it is a matter of safety when you cannot trust the performance and response of a vehicle especially on interstates with other vehicles traveling at high speed. The only fix is to replace the booster which will allow the brake system to function as designed.
- Fishers, IN, USA
Was driving on a city street and started hearing a hissing noise, made that noise for a couple of days. Now it's like my brake pedal locks up, it slows it down but I have to push it again really hard to stop the car.. I read some trouble shooting on the brake system of the Edge and from what I read it's possibly the booster. I know it's very dangerous.
- Mcalester, OK, USA
The contact owns a 2010 Ford Edge. While driving 40 mph, the brakes seized without warning. The contact stated that the brake pedal became soft and then stiffened. The vehicle was taken to master brake of apache junction, Arizona where it was determined that the brake booster needed to be replaced the vehicle was repaired per the contact's extended warranty. The manufacturer was made aware of the failure and transferred the contact to NHTSA. The failure mileage was 84,000. Updated 08/22/17 the consumer requested to be reimbursed for the repair costs.
- Apache Junction, AZ, USA
The contact owns a 2010 Ford Edge. While driving 40 mph, the brake pedal was applied, but the vehicle failed to respond. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 154,455. Updated 08/22/17
- Ferris, TX, USA
The contact owns a 2010 Ford Edge. While operating the vehicle and depressing the brake pedal, a hissing sound was heard coming from the brake pedal location. The brake pedal felt spongy and/or hard on occasions, which made the vehicle difficult to stop and increased the stopping distance. The vehicle was taken to the dealer (bob tomes Ford in mckinney, Texas), but the cause of the failure had not been determined. The manufacturer was notified of the failure. The failure mileage was 145,000.
- Mckinney, TX, USA
The contact owns a 2010 Ford Edge. While driving in stop and go traffic on the highway, the brake pedal was depressed and felt abnormal. It took extra effort to stop the vehicle. There were no warning indicators illuminated. The vehicle was taken to an independent mechanic who diagnosed that the brake booster needed replacement. The independent mechanic informed the contact of a manufacturer communication number: Csp-13N02 (service brakes). The manufacturer stated that the vehicle did not meet the extended warranty coverage. The contact notified the local Ford dealer, george wall Ford Lincoln on 700 shrewsbury ave, red bank, NJ 07701, where an appointment was scheduled for repairs. The failure mileage was approximately 108,000.
- Colts Neck, NJ, USA
Started having brake problems - brakes became rock hard and then spongy at times- had a hard time stopping the vehicle and holding the vehicle while stopped at a light - very scary - two different shops before taking it to the dealership - brake booster is bad. $740 to fix. Apparently others have had the same issue. Called Ford but my vehicle is not covered under the recall they had. I was told to hold on to my receipts in case another recall came up.
- Fort Myers, FL, USA
The contact owns a 2010 Ford Edge. While driving 20 mph, the contact heard an abnormal noise underneath the vehicle, causing the contact to come to an abrupt stop. The brake pedal became extremely stiff and the contact had to downshift. While attempting to shift into drive, the gear shift became stuck. The contact was unable to drive the vehicle. The vehicle was towed to the dealer where it was diagnosed that the transfer case and the brake booster needed to be replaced. The transfer case was replaced; however, the vehicle remained in the dealer's possession. The manufacturer was made aware of the failure. The failure mileage was 134,000.
- Huntsville, UT, USA
The contact owns a 2010 Ford Edge. While driving unknown speeds, the ABS applied automatically. The vehicle was taken to a dealer where it was diagnosed that the anti lock brake sensor needed to be replaced. The failure mileage was 50,000.
- Ironton, OH, USA
When applying the brakes, my car would make a hissing sound. Sometimes the brake would feel hard, but here recently the brake pedal had more of a spongy feel. This had been going on for several months without noticeable issues related to the braking performing. That was until yesterday. The hissing noise was still present and the pedal would go down all the way to the floor when applying the brakes. The vehicle was in motion and would not stop properly for me when I was approaching a stop sign. I had to pump the brakes in order for the vehicle to come to a stop. If the pedal was held down, a squealing noise then occurred. I researched online to see if this was a common issue with other Ford Edge owners, and I came across an extended warranty that Ford released in 2014 titled, "13N02." The extended warranty talked about an issue that had been occurring in Ford Edge models made between 2010-2013. The description of the affected vehicles was spot on with what I had just experienced with my vehicle and I met the program terms due to my car being less than 10 years old and under 150,000 miles. I immediately brought my vehicle in to the local Ford dealership to have my car repaired. To my surprise, the mechanic informed me that my vehicle was not covered based on my VIN number. We then quickly discovered it was due to my car being built five days prior to the included date on the extended warranty. The warranty covered vehicles from May 3, 2010-March 28, 2013. My vehicle was made on April 28, 2010. The staff at the Ford dealership could not believe this either. It is obvious that the dates on the warranty should be adjusted. I had to pay to have my brake booster replaced for the same service others were covered under warranty. This is a very serious issue and a major safety hazard that needs to be brought to Ford's attention before people are killed related to this issue.
- Dothan, AL, USA
Called Ford customer service at 800-392-3673 and described my problem as follows...brakes started sounding like air was leaking out, but brakes continued to work. Today, I was sitting at a traffic light and the car kept surging forward, even with my foot on the brake. This is extremely dangerous. Was told by Ford that this was a VIN specific incident and my vehicle would not be covered. "??????"
- Bradenton, FL, USA
Brake booster is leaking, when I press on the brakes we can hear a hissing noise, and at times we have to apply a lot of pressure to get the brakes to work. We only have 85,000 miles on our Edge, I noticed that there ad been a customer satisfaction program 13N02 which has expired and doesn't include my vehicle however all of the symptoms are the same as what the letter states. I called Ford and they were unable to help me. It seems to me that if the symptoms are identical to the vehicles that had the letter sent out to extend the warranty to repair the problem that they need to look at the fact that the problem has reached more vehicles than they thought it affected. How many Ford Edges have had brake booster problems. This should be a full recall to ensure our safety.
- Ashburn, VA, USA
Two days ago began intermittent loss of power brakes. Had to nearly put my foot through the floor to get my vehicle to stop in heavy traffic. Was advised by local mechanic of customer satisfaction program 13N02 which acknowledges brake booster problem in my model year Edge. Contacted Ford customer service and dealer and was told by both that my vehicle was not included in this repair. Now I am facing a costly mechanic's bill (nearly $1000) for a known and dangerous problem.
- Gulfport, MS, USA
Brakes were making noise. Dealership charged me ~$1,500 to replace brake booster and parking brake control module. However, just found issuance 13N02, which extended warranty for same problem for other years of this make and model. Please extend the recall to include 2010 Ford Edge. The brakes should not fail like this in a 6 year old car with only 60K miles!
- Arlington, VA, USA
Brake booster failure while driving in traffic. Brake pressure was too much for female driver. Failure occurred while exiting parking lot into highway traffic. Vehicle missed the customer satisfaction program 13N02 by 7 working days. Affected vehicles should be expanded.
- Hoschton, GA, USA
The other day I had left my house in my 2010 Ford Edge limited AWD to pick up my daughter. As I approached the first stop sign in my neighborhood I applied the brakes. The brake pedal hit a stopping point and wouldn't depress any further, however my car kept going and didn't stop for another 15-20 feet. I was stepping on the brakes as hard as I could. I was only traveling 15-20 mph at the time. At such low speeds taking that long to stop is unacceptable. Thankfully none of the neighborhood children were out playing or this situation could've ended horribly. Thi issue occurred suddenly and not gradually. My dealer says it's the brake booster. Seeing how dangerous this situation is and how suddenly it occurred I started to research the issue. I found csp13N02 and my car fits all the criteria (build date, Oakville, Ontario factory...etc.). I contacted my dealer and they said my car wasn't showing up on their system as covered and to try to contact Ford. Then I contacted Ford regarding the issue and they told me to contact my dealer with a case number. Are you kidding my right now"??? this is absurd. I will pay the $700 to fix the problem simply because of the value I have for my family's safety and on the safety of my neighbors. But...this is a Ford issue and that is clear by the warranty extension they provide specifically for the break booster part failure... Ford is refusing to acknowledge or fix the problem. The lady I spoke to have me an address to a P.O. Box and told me I can write a letter to the manager in detroit named phil perry...really??" my family and I have been dedicated Ford owners for 4 decades, but sadly that will be changing very soon. This is unacceptable.
- Seabrook, TX, USA
While driving on interstate and trying to exit, the brakes quit working with no notice. Had to pump them to get them to respond. When we finally get home, we played with the braking system in the drive way. The brake pedal started out being difficult to press then ended up making a hissing noise. Had to utilize emergency brake to get vehicle to stop quickly otherwise it would take 50-100 feet to stop. Once we took it to moses Ford in St albans, wv, we learned the power booster failed. After researching the issue, it appears Ford recalled 2011 models but not 2010
- Poca, WV, USA
- North Augusta, SC, USA