Brakes not working right, feel spongy. Not sure if I would stop at stop signs or coming up behind other vehicles. Also heard a hissing sound when stepping on brakes. Took to Brakes Plus center and they determined it was the power brake booster and master cylinder and that the car should not be driven due to the severity of the problem. We called a Ford Dealership and validated my vin was not part of a recall and that the car had never had this issue fixed previously. The Brakes Plus employee found there was a recall for this exact issue, but as stated before, the vin was not part of this recall. I had to have the brakes fixed immediately to prevent harm to others or myself. I called a Ford Dealership to get an appointment, left a message, but still have not heard back from them so I had it fixed at Brakes Plus. The car never displayed any warning that I am aware of. Due to this being a known severe issue, I believe Ford should cover this issue regardless of the year, model or mileage of car. It seems to be a part that was used in many Ford vehicles and should have been a recall for any vehicle.

- Goodyear, AZ, USA

Component: Brake Booster The brakes became incredibly difficult to press making it very difficult to stop. This was extremely dangerous. Dealer said it was the brake booster which they replaced for over $1,000. There were no warning lamps or messages.

- Smithville, MO, USA

Faulty Brake Booster / Ruptured Diaphram causing brake failure ! Repair cost was $1200 ($879 for 5 hrs work performed & $324 for a new brake booster) Brakes went out unexpectedly on the Highway ! VERY DANGEROUS & A VERY COSTLY REPAIR

- Dunedin, FL, USA

The contact owns a 2010 Ford Edge. The contact stated that while driving, there was a hissing noise detected. The contact had to slam on the brake pedal to stop. While her brother was driving, he had to continuously pump the brakes for the vehicle to stop. The ABS and traction control warning lights were illuminated. While her daughter was driving at 20 mph, she crashed into an unknown truck. There were no reported injuries. There was no police report, fire, or air deployment. The vehicle was taken to the local dealer, who stated that the vehicle was working as designed. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who informed her that the failure was due to the brake booster. The manufacturer was contacted, who informed her there was no warranty coverage. The approximate failure was 91,765.

- Gilbertsville, NY, USA

Brakes making air noise when pressed

- Griffith, IN, USA

Car started having issues when trying to brake it was as if the pedal was harder to push and the car was slowing but hard to stop. Also a hissing noise from the brake booster area above where feet are on driverside as well as a high litch squeal once pressed down to a certain point. Its only been getting worse even after changing brakes and rotors. The vehicle just doesnt stop when pressures applied so i have to push pedal hard and while the car doesnt stop the brake sometimes seems to kick in and jerk to a stop but u have to apply alot of pressure to pedal and can hear a hissing noise the whole time using the breaks

- Denver, PA, USA

The contact owns a 2010 Ford Edge. The contact stated while driving 20 MPH, the brake pedal was depressed; however, the vehicle failed to stop in a reasonable amount of time. The contact pumped the brake pedal for approximately 30 seconds before the vehicle came to a stop in a nearby parking lot. The contact stated that the vehicle was taken to an independent mechanic, where the brake parts were replaced; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,940.

- Logan, NM, USA

Brake Booster failure - Very difficult to slow/stop vehicle. An older person or someone with poor leg strength would have a very difficult time stopping the vehicle and chances for crash would be greatly increased.

- Woodbury, MN, USA

Component: Brake Booster/Master cylinder Available for inspection: yes Safety: Hissing sounds from brakes; have difficultly stopping; either the brake pedals become extremely hard and difficult to press down or soft that there is not enough pressure to stop. Either way it is extremely dangerous. On several occasions I have almost ran into traffic or hit another car because I haven't been able to stop. Warning: No warning light. My warning was running into oncoming traffic due to the inability to stop become of the brakes. Timing: The past month

- Oklahoma City, OK, USA

Brake pedal is hard and hard to stop. Also making a hissing noise

- Midlothian, TX, USA

Component: Brake Booster/Master cylinder Available for inspection: yes Safety: Hissing sounds from brakes; have difficultly stopping; either the brake pedals become extremely hard and difficult to press down or soft that there is not enough pressure to stop. Either way it is extremely dangerous. On several occasions I have almost ran into traffic or hit another car because I haven't been able to stop. Warning: No warning light. My warning was running into oncoming traffic due to the inability to stop become of the brakes. Timining: The past few months.

- Ladson, SC, USA

Brakes are hard to push and they squeal, This is after several repairs. I have had front and rear pads and rotors replaced, replaced the power brake booster. Also I bought this car new and every time I am applying the brakes and turning the steering wheel to the left something underneath hits on the break and you can hear it and feel it.

- St. Peters, MO, USA

When I attempt to brake, the brake is very stiff and hard to compress. It slows at a much slower rate than normal. Even when forcefully slamming on brakes it does not always engage. This has almost caused several accidents as I cannot brake normally. This is a safety issue for both me and other drivers on the road. It has not been inspected yet. I have done research and found many other internet complaints with the same issues, so I believe it it is the brake power booster.

- Aurora, CO, USA

I would like to report the issue of failing brake boosters on 2010 Ford Edge SEL models. There are many complaints popping up in the past couple years and mine has gone as well.

- Pittsford, NY, USA

The contact owns a 2010 Ford Edge. The contact stated while operating the vehicle and pressing the brake pedal to stop the pedal was extremely hard and had to be pressed with extreme force in order to stop the vehicle. The braking distance was also extended due to the failure. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the VIN was not included in the manufacturer's Customer Satisfactory Campaign Number 13N02 which involved a faulty brake booster. The failure mileage was 100,000.

- Supply, NC, USA

The contact owns a 2010 Ford Edge. The contact received notification of NHTSA Campaign Number: 21V158 (Air Bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount time. The dealer was not contacted. The manufacturer was made aware of the issue and informed the contact that she will be notified when parts are available. VIN tool confirms parts not available. Additionally, the contact stated that she heard a hissing noise when the brake pedal was depressed and without warning, more pressure had to be applied to the brake pedal to stop. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster and brake pads needed to be replaced. The brake pads were replaced however, the brake booster was not replaced. The manufacturer nor the dealer was notified of the failure. The failure mileage was approximately. 192,000

- Fishers , IN, USA

My brakes won't stop in everyday use correctly.the brake booster stopped working properly.

- Thayer, MO, USA

my brake booster is failing, it has all the symptoms stated in fords 13n02 bullitin about its failure. i called them today and they said they would not cover the repair.Even though its a known problem.

- Poughquag, NY, USA

Brake booster has to be replaced which was being covered up until 2020 the mechanic told me so I liked to know why it's not covered now. I bought the vehicle in late December of,2020 so I wouldn't have known and I got it from a dealership. The brakes don't work because of this known problem. So I have a $800 repair bill I'm hoping to get taken care like it should have when I bought it. Thanks for your time and help!

- Flushing, MI, USA

The contact owns a 2010 Ford Edge. The contact stated while driving at various speeds, the brake pedal was depressed but felt stiff and failed to respond, causing a 5-10 feet delay in stopping distance. There were no warning lights illuminated. Additionally, the contact stated that the brake pedal was making abnormal hissing sounds. The vehicle was taken to the dealer where it was diagnosed that the brake pads and rotors needed to be replaced. The contact stated that the vehicle was repaired; however, the following morning, while driving and attempting to stop the vehicle the brake pedal was depressed all the way to the floorboard, but failed to respond, causing a significant stopping distance delay. The contact stated that failure had worsened. The vehicle was taken back to the dealer who test drove the vehicle but could not determine the cause of the failure. The contact became aware of Ford Customer Satisfaction Program Number: 13N02 for the brake booster failure. The dealer was notified and later diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 172,000.

- Vacaville, CA, USA