10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
87,335 miles

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problem #116

Jul 282020

Edge

  • 207,000 miles
I was driving my 2010 Edge in stop and go traffic. The cars in front of me stoped suddenly so I slammed on my brakes. My brake pedal went all the way to the floor without stopping my vehicle. ( all of this is happening in seconds traveling about two to three car lengths)I released my foot and the brake pedal returned to a normal position. I pressed the brakes again and the pedal traveled all the way to the floorboard again without stopping my vehicle. I released pressure again and this time the pedal shot back hitting my foot with such force that it caused a lisfranc dislocation and severe bone bruising to my right foot. (I lost my job and will be unable to work for at least six months, if I am able to regain full function due to this accident.)through the pain I depressed the brakes a third time and they went to the floor again, not stopping my vehicle and resulting in my vehicle crashing into the vehicle in front of me at a relatively slow speed. The airbags did not deploy.

- Ocala, FL, USA

problem #115

Aug 242020

Edge

  • 99,800 miles
I purchased the 2010 Edge from my mother in 12/ 2018 when she purchased an escape. 1.5 years later, in mile 99,800, I had a problem with my brakes. I was coming to a stop at the end of the street onto a major road at the exit of my neighborhood. Going down a hill, I always go slowly to allow myself proper braking time, as it is a very steep hill onto a major and very busy road. I experienced a lack of brakes. I stood on them as hard as I could, and it barely slowed me down enough to prevent me from going into oncoming traffic. After I recovered my heart rate, I turned around and went home. I then brought the car to my local mechanic, he told me he was uncomfortable working on it, as he discovered an issue with this according to Ford. I then brought it to a local Ford dealership, as the Ford dealership my dad purchased the car from and all the service was done at was, was on the highway, 40 minutes away. A dangerous commute due to the intermittent lack of brakes. The bulletin/extended warranty is 13N02 ┐ extended warranty coverage on brake booster. I had the brake booster assembly fixed by the dealership, who informed me that it had a 10-year 150,000-mile service bulletin, and it is not covered. First, the car is 10 years old. Second, it was less than 100K miles on it. Also, the mileage was low, due to the little my parents drove the car. The average mileage on the car currently is 10,000 a year. I believe the issue would have exposed itself within the warranty period if the car were driven with typical mileage (over 10,000 a year).I am asking you to reimburse me for the work done on my car for this issue, as I feel that it should have been covered under your extended warranty, if not as a safety issue that could have cost me my life or major medical issues as well as a loss of or major damage to my car. The total amount including tax was $841.43.

- Southington, CT, USA

problem #114

Aug 302020

Edge

  • 89,117 miles
Power brake booster and check valve failure. Loss of brake use in vehicle while in motion on local road.

- New Paltz, NY, USA

problem #113

Aug 242020

Edge

  • 101,000 miles
Will not stop

- Cincinnati, OH, USA

problem #112

Jul 242020

Edge

  • miles
I was told that my brake pads only needed to be replaced and that they had done it, when I picked up my vehicle, the brakes were extremely hard and I could not stop my vehicle, I took my car back and they stated my master cylinder was bad, they noted it on my invoice, but did not discuss it with me and gave me my vehicle without notifying. When I took my car back for repair, they cracked my windshield and vomited in my vehicle

- Canton, MI, USA

problem #111

Jul 112020

Edge

  • 109,690 miles
Noticed a week ago there was a hissing noise while pushing in on the brakes and the brakes were extremely hard to push in on to get the vehicle to come to a stop. Took to our local shop and was informed we needed a new brake booster and this vehicle was not safe to drive and costed us $860.42 to get repaired.

- Topeka, KS, USA

problem #110

Nov 122019

Edge

  • 66,000 miles
The contact owns a 2010 Ford Edge. While driving and depressing the brake pedal, the vehicle failed to stop. The contact was unaware of any warning indicators illuminated. The vehicle was later taken to fowler Ford (3400 S sheridan rd, tulsa, ok 74145, (918) 346-6500), but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was approximately 66,000.

- Tulsa, OK, USA

problem #109

Oct 022019

Edge

  • miles
While driving my 2010 Ford Edge, when coming to a stop the pedal gets hard and vehicle to stop. And when it does go back to normal the brake pedal go to the floor giving of a hissing noise. Very dangerous.

- Wayne, PA, USA

problem #108

Sep 012019

Edge

  • 126,215 miles
The contact owns a 2010 Ford Edge. While the vehicle was idling at a stop sign, there was an abnormal hissing noise when depressing the brake pedal. In addition, the brake pedal had to be forcefully depressed to stop the vehicle. Also, when the vehicle was stopped for a period of time, it stalled without warning. The vehicle was able to restart. The vehicle was taken to don rich Ford (221 E montgomery St, villa rica, ga 30180, (770) 459-5132) where it was diagnosed that the brake booster needed to be repaired. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 126,215.

- Villa Rica, GA, USA

problem #107

Aug 092019

Edge

  • 12 miles
Brakes went out while driving. The pedal was hard to push N the feeling of tsking long to stop.

- Gloucester Pt, VA, USA

problem #106

Sep 102019

Edge

  • 126,000 miles
Extremely hard brake pedal when braking nearly causing accidents. Have been advised of 13N02 program through Ford but am told my vehicle does not qualify for said service program. Exact symptoms I am experiencing are referenced in 13N02. Vehicle has 126000 miles.

- Tyler, TX, USA

problem #105

Aug 292019

Edge

  • 68,788 miles
The contact owns a 2010 Ford Edge. The contact found that Ford issued a customer satisfaction program for the brake booster. The contact stated that the brake pedal was difficult to depress, which made it hard to stop the vehicle. The manufacturer was contacted and stated that the vehicle was not included in the customer satisfaction program and that NHTSA selects the vehicles to be included. The vehicle was not diagnosed or repaired. The dealer was not contacted. The failure mileage was 68,788.

- Barefoot Bay, FL, USA

problem #104

Sep 012018

Edge

  • 155,000 miles
Brake booster. Without warning the brake pedal on my vehicle became extremely hard during the middle of my drive. I was in a yield to merge situation where I could not stop my vehicle in the proper amount of time. Luckily I was not involved in an accident. The part on my vehicle needing replaced is the same part under recall for the same manufacturer but my VIN number was not included in that recall. I am upset that this problem was previously detected but my VIN number was not included on the recall and I had no previous knowledge that this could potentially be a safety hazard for my vehicle.

- North Salt Lake, UT, USA

problem #103

Aug 142019

Edge

  • 66,000 miles
I was driving in the city and as I slowed coming to a stop light I pressed the brake and it was hard and wasn't stopping. I got it stopped. I headed home and a car was suddenly stopping in front of me, I stepped on the pedal and it went to the floorboard I had to pump to get it to catch I had to swerve into the next lane to avoid an accident. As I pulled into driveway and pressed on brake if hissed and chirped, this is very dangerous, I only have 66,000 miles on my car. Why has Ford not been recalled on this matter from all the complaint out there about this all the way back to 2007? my husband is a car guy and he said it was the brake booster failing. Descriptions from other complaints and mechanical information comfirmed it. Along with Ford attempt to minimize the large problem on all Edge vehicles with an extended warranty on the brake booster on some vehicles # 13no2 and in complaints on this site.

- Austin, TX, USA

problem #102

Jul 222019

Edge

  • 130,000 miles
Began hearing air when brake pedal was pressed. Spongy feeling when using the brake. Mechanic said the brake booster needed to be replaced for the price of $687.

- Greenback, TN, USA

problem #101

Jul 132019

Edge 6-cyl

  • 108,452 miles
The contact owns a 2010 Ford Edge. While driving various speeds, the vehicle would not brake or stop unless the brake pedal was pumped. The contact drove to mcree Ford (2800 gulf fwy, dickinson, tx 77539, (832) 769-0200) where it was diagnosed that the vehicle needed a power booster to correct the failure. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 108,452. ┐parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).┐

- La Marque, TX, USA

problem #100

May 312019

Edge

  • 110,000 miles
The contact owns a 2010 Ford Edge. The contact stated that the brakes started to become loose and the brake pedal traveled all the way to the floorboard. The vehicle was taken to an independent mechanic who diagnosed that the brake booster failed and needed replacement. The dealer was not contacted. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 110,000.

- Schnectady, NY, USA

problem #99

Jul 122019

Edge

  • 93,000 miles
The contact owns a 2010 Ford Edge. While driving approximately 40 mph and attempting to stop the vehicle, the brakes lost power. The contact used the emergency brake to stop the vehicle. There was no warning indicator illuminated. The contact also heard a whistling noise coming from the brake pedal. The dealer was not contacted. The manufacturer stated that there was no recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 93,000.

- Clifton Heights, PA, USA

problem #98

Jun 162019

Edge

  • 146,926 miles
The contact owns a 2010 Ford Edge. The contact stated that the brakes did not work properly and traveled to the floorboard when the brake pedal was depressed. The brakes would not stop the vehicle. The contact's spouse had to use excessive force and pump the brakes to stop the vehicle. The vehicle was taken to an independent mechanic who diagnosed that the brake booster needed to be installed. The vehicle was not repaired. The vehicle was taken to kings auto mall (9555 kings auto mall way, cincinnati, oh 45249, (513) 686-0220) and the contact was informed that the VIN was not included in a recall and the vehicle was out of warranty. The manufacturer was not made aware of the failure. The failure mileage was 146,926.

- Mason, OH, USA

problem #97

May 012019

Edge

  • 1 miles
I bought this vehicle from a Ford dealership in 2011 and it has barely 76000 miles and since May 2019 it's been failing the break booster that's what the mechanic said and it's very dangerous I can┐T stop the vehicle even a lower speed, the break pedal is hard to press its very dangerous!! even having 2 kids on the car very unsafe to drive at this point. I hope you can help

- Eagle Pass, TX, USA

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