10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 55,806 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Engine check engine light come on and off. Transmission slipping in second gear. Took it to the local dealership for diagnostic. Was told that the torque convertor needed replacing. Had the convertor replaced but did not solve the problem.
- Milledgeville, GA, USA
The contact owns a 2010 Ford edge. The contacts stated that after shifting into reverse(R), the gear shifter remained stuck in reverse(R). There was no warning light illuminated. The contact turned off and restarted the vehicle several times until the gear shifter responded as needed. The contact stated that the failure had been reoccurring. The vehicle was taken to the local dealer, where it was diagnosed that an unknown part needed to be replaced; however, the part was discontinued. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 233,693.
- Rembert, SC, USA
Hard, clunking noise/vibration/impact when starting vehicle, shifting from park to reverse, reverse to park, reverse to drive, drive to reverse, park to drive, and drive to park. Transmission shifts violently. Lose speed at highway speed. Odometer and speedometer go blank, no display. Loss of power and speed. Huge safety hazard. So many complaints online found within 10 minutes of search.
- San Jose, CA, USA
The vehicle stop without any warning light and would not get any acceleration once stepping on the gas. I. took it to Ford and they said it. Is the electronic throttle body.. I
- Chicago, IL, USA
According to a Ford dealership the ptu (power transfer unit) on my Edge needs to be replaced. Problem is that Ford has known about this for 10 years. This issue affects model years 2007 through 2017. Is there anything that can be done from a recall perspective? I was advised not to drive with this condition. I became aware of the issue while driving around town and on the expressway. Significant vibration, grinding, and higher pitch sound while in motion.
- Columbia, MO, USA
From both a stop or after slowing down and upon accileration, the transmission will slip and then catch real hard. It does it when I start from a stopped position and it also does it when I slow down for traffic on the freeway then try to get back up to speed. When it catches it feels like the car has been hit hard from the rear. This is not during a fast start or fast accileration, it is from just normal driving, keeping up with normal traffic. It has happened on many occasions and is not consistant with when it happens. It happens only when the car is moving and happens both in town, on highways and freeways. It has happened at all speeds and in all weather. It causes a lot of fear and I can see me hitting the brakes sometime which could actually cause someone to run into me as a result. This is not normal and when I had it checked by the dealership they said the transmission is starting to slip. This is not a normal slip of the transmission, it is a complete loss of operation then catching and slamming the gears causing the vehicle to jump forward. I am certain that the transmission is being damaged with each occurrance. I want to emphasize that this happens under normal conditions, driving sanely, not hot rodding or fast accileration. It is just driving down the road with normal traffic. It has happened many times and I am always on the alert for it so if it starts I might be able to take my foot off the gas before it winds up to high to minimize the slamming of the gears. This has been going on since I bought the car with 105K miles on it the car has 245K now
- Cedar City, UT, USA
2010 Ford Edge AWD transfer case just failed 01/30/19 approx. 85,000 miles. We have had all oil service done at Ford dealer. They advertise they check and top off all fluids I guess they missed a few. We just had it to the dealer prior to our warranty ending in November 2018 for engine oil leak and other items to be repaired. If this has been a problem that Ford has been aware of why weren't the dealers at least notified to inspect and check the fluid in transfer case. Is Ford going to correct this problem or like everyone else and myself I will be stuck with a repair bill of $2500 - $3500 this is not wright Ford has known about this for quite some time.
- Matawan, NJ, USA
Took car in just to have tires changed and after I left vehicle smelled like something was burning as well as a howling noise when I went up the highway. On top of all this it had a drag which daily had gotten worse. Brought car back to where I had the tires put on and they said things do go when you put something new on car. They check the car and said I need inner and outer tie rods. They do the work, never test drove the car and I leave having the same problem. I bring it back immediately and now they say, "your tranny is whining so take it to a transmission place. Maybe your pump isn't working in tranny." I take it to a transmission place and they diagnose it. The power transfer case is shot!! can't even fix it, gears are all burnt out etc, needs a new one to the tune of $1900. This car just turned 70,000 miles. I went on computer and couldn't believe the info I got as far as this happening to so many ppl. Same make and model, some only had 50,000 miles on their car. Unbelievable, no recall, and Ford has known about this problem for at least 8 yrs.? they installed this case right next to exhaust which gets hot and evaporates the fluid in this case. Fluid that is suppose to be forever for the life of the car. No plug in these boxes so no one...even your mechanic wouldn't be checking it's fluid. All these complaints, Ford knows about this issue because they have since change the power transfer cases and everyone with these vehicles are stuck with an outrageous bill!!! we need a class action suit started over this which I'll be checking into. Shame on you Ford. I bought this vehicle because it was named one of the safest to drive but I'll tell ya, no more Ford for me!!!
- Connelly, NY, USA
Car will not move before it warms up is this a problem. I put it in gear and nothing happens
- Chicago, IL, USA
The power transmission unit (ptu) is failing since there's no drain plug in it. Same model car in police department and middle East asia get the ptu with drain plug and a cooling system!
- Wilkinsburg, PA, USA
Hearing a "coins in a can " sound coming from the car as you are driving it. Found out it to be the power transfer unit. In doing some research on this, it looks like there are thousands of people who have complained and reported this same issue. I would like to know why there wasn't a recall created for this issue and replacement as this is a costly $2000 part. Not cost effective for our cars that are older and aren't worth but $5000 maybe.
- Mountain Home, AR, USA
Ford Edge is having a multi year problem with the AWD ptu (power transfer unit)...Ford says that the fluid in the ptu is a lifetime fluid, meaning it doesn't ever have to be changed...it does not even have a drain plug...but it is installed very close to the exhaust system, which overheats the fluid every time it is driven...eventually the fluid turns to a solid grease like gunk that wears down the gears and bearings and mechanics say can even lock up the drive system, causing an accident. Instead of a $75 lube job to replace the gear fluid, replacing the ptu costs anywhere from $1500 to several thousand dollars. My Ford Edge ptu just went bad and I'm now finding out that thousands of Edge owners are being faced with this dilemma also...I started to hear the gears grinding when going into a turn and eventually there was a constant grinding noise even while going forward
- York, PA, USA
On October 25, 2018 I put my vehicle in reverse when it suddenly accelerated at a high rate of speed. It hit the curb and continued to accelerate into another parked vehicle which cause that vehicle to hit a building and then my vehicle continued in reverse and hit another car and then continued until my vehicle hit a GMC truck which finally stopped my vehicle. During this entire episode, I was unable to get control of my vehicle at no point was I able to use my brakes as they did not respond. Alf this occurred in a small commercial parking lot and all vehicles involved were stationary except mine.
- Grovetown, GA, USA
Power transfer unit is leaking. I see through research and talking with dealers they replace a lot of these ptu's. replacement with parts and labor is $1,800.
- Levittown, PA, USA
The contact owns a 2010 Ford Edge. While driving 20 mph, the contact heard an abnormal noise underneath the vehicle, causing the contact to come to an abrupt stop. The brake pedal became extremely stiff and the contact had to downshift. While attempting to shift into drive, the gear shift became stuck. The contact was unable to drive the vehicle. The vehicle was towed to the dealer where it was diagnosed that the transfer case and the brake booster needed to be replaced. The transfer case was replaced; however, the vehicle remained in the dealer's possession. The manufacturer was made aware of the failure. The failure mileage was 134,000.
- Huntsville, UT, USA
The contact owned a 2010 Ford Edge. While stationary, the vehicle was in the reverse position and the keys were removed from the vehicle; however, the vehicle rolled backwards into a pond. The vehicle was towed from the pond to the contact's driveway. There were no injuries and a police report was not filed. The vehicle was destroyed and towed. The manufacturer was made aware of the failure. The failure mileage was 91,000.
- Holland, MI, USA
When pulling away from a dead stop, the transmission will occasionally not engage which feels like it is going into a "neutral" feeling and then will bang into gear. It also feels like the transmission will slip out gear and then reengage while at highway speeds. Last the acceleration is not there when merging into highway speeds or just accelerating, the gas peddle is pushed but the car will not accelerate causing a risky situation when traffic is bearing down on you and you can not get safely up to highway speeds.
- Bensalem, PA, USA
Dec 17,2016 a severe jerking while driving on a village main St. Wrench light came on. I stopped car, got car manual, saw that it was power train problem. I began googling and will see my mechanic on Monday. The first time this happened about 3wks ago I lost driving power and drove my wife to work on idle power. When I got home I shut off car and started again and it worked ok (except for mild jerking) until now (3wks later). My mechanic said (after 1st incident) that it was a throttle problem, although he found no code error. My wife and I love this car and so do our little niece and nephew, but it is an accident waiting to happen. We just got back from Texas (4000 mi) before all this happened and everything was fine. My next step will be to write to our authorities because this seems to be a dangerous national problem. All those affected should do the same.
- Dansville, NY, USA
Transmission just stops shifting wont accelerate a bunch of warning lights come on in motion on highway and city streets has happened a bunch of times
- Oak Creek, WI, USA
- Kenai, AK, USA