10.0
really awful- Crashes / Fires:
- 0 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 91,665 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2010 Ford Edge. The contact stated while driving 65-70 MPH on the interstate, the vehicle inadvertently stalled. There was no warning light illuminated. The vehicle failed to restart and was pushed to the side of the roadway and remained on the side of the roadway. The dealer and manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 242,000.
- Gordonsville, VA, USA
I was driving home in my 2010 Ford Edge that has150,000 miles on it at the speed of 55 mph when it stopped accelerating and then just shut down. It did not overheat, there were no alarms, alerts or lights that went off on the car. After coasting to the side of the road I got out and looked under the hood of my car I noticed that the antifreeze was leaking. My husband was able to add anti freeze to the vehicle and we drove home and parked it until we could find a mechanic that could figure out what happened. I called mechanics in the area and explained what happened. The local mechanics we spoke to stated that it sounded like the water pump went and that they were not comfortable doing the repair due to the amount of labor required. I found a mechanic willing to work on my truck and had my Ford Edge towed to his shop. After looking it over I was told the water pump leaked into the engine which the dealership said was catastrophic and that I needed a whole new engine and water pump. The technician said it may have been leaking into the engine for several days without warning. A water pump should be a simple repair, however the way that it happened caused engine failure and requires an entire engine replacement. My truck no longer functions or operates in any capacity. I believe this engine failure was the direct result of the location of the water pump which was "internally" in the engine. This is a poor vehicle design and a safety concern for Ford. Total cost for this repair is $8,300. At this time the vehicle has not been inspected by the manufacture, police or insurance representatives.
- Runnemede, NJ, USA
We take good care of our cars and we do all required maintenance and oil changes but we are now facing a water pump failure that caused my engine to fail without any warring. On Wednesday March 9th I was passing a Semi Truck on a County Road and I heard a pop then lost all power and smoke came from under my hood. I had a guarding angel with me that day because there was another Semi truck approaching me in the passing lane and both Semi trucks slowed way down so that I was able to pull over. I saw my life flash before my eyes. This repair is going to cost us $4,700 or more if they should find any additional damage to my engine once they get all the parts to fix the car. How can a modern day car cost $4,700 to fix a water pump that caused the engine failure and overheat without A SINGLE WARNING!!! It seems like maybe Ford should look into recommending or insist that these internal WATER pumps be serviced/replaced at a reasonable mileage point maybe 80,000 or 100,000 miles to prevent a catastrophic loss. Water pumps will never out last an engine so getting them replaced early would help protect the engine and other damage that could happen. Just 8 days before my engine failed my car was in a Ford dealership garage for Oil Change, a cooling system flushing, belts and spark plugs replaced, not sure why at that time there was not something said about replacing the water pump? I know that The Ford Company is well aware of this issue so why would this information not be passed along to all dealership so that the service/maintenance garage personal know what to do to prevent this from happening. I would like to help prevent this issue from happening to anyone else. Next time someone might die, I almost did because of the engine failure on a simple water pump.
- Findlay, OH, USA
8.16.21was driving home, no lights, no warnings, no smoke nothing no indication of any kind and I lost all power to operate the vehicle. I was unable to start the car and up to this point car was running fine, had car towed to local mechanic after inspecting the car mechanic found water pump blew up and pully ruptured filling my entire engine with coolant and now I am out of a car due to the engine being destroyed. After extensive reviewing it appears this is a known issue with the 2007-2010 Ford Edges and Ford has yet to step up to the plate and address this known issue. Look on Facebook under Ford Motor Company and see how many other owners are having this issue. How can you run a business knowing this happens and then not being able to back it up by fixing the issue. I could have had another 4-5 years with my car and now I have to have burden and cost of finding a new car due to negligence on Fords part. I truly enjoyed my Ford Edge however in the future I will no longer drive any type of Ford car or Lincoln knowing this is how you treat known issues. I'm just glad it was not -30degrees out and this happened. Shame on Ford. I will also spread the word about this issue and to anyone else thinking of buying a Ford. I have the estimate for a new engine let me know when the check will be in the mail to have my car repaired!!!
- Hugo , MN, USA
We were driving along and all of a sudden the engine light comes on and there was a loud pop. It started overheating and it was all we could do to get it back to our house. We was on a country road. It was running finr till the loud pop.
- Seymour, IN, USA
The vehicle stop without any warning light and would not get any acceleration once stepping on the gas. I. took it to Ford and they said it. Is the electronic throttle body.. I
- Chicago, IL, USA
The Ford 3,5L duratec engine water pump caused coolant to leak into the engine and is currently breaking down my motor. As coolant & engine oil don't mix, so I have to replace it. Will cost me more than the SUV itself, so going to junk it and beware anybody with any Ford Edge with that 3.5L duratec engine with the internal water pump. It will fail and by time you notice it, it's too late. Cause my SUV to stall & shut off numerous times because the sensor are off because of the coolant leaking inside the motor.
- Spring Valley, NY, USA
Vechicle engine shuts down while driving. Everything loses power including power steering. On October 16,2019 it occur D while driving on parkway with my grandson in the car. We just avoided a major catastrophe. We were able to restart car and carefully drive home but now afraid to drive this car anywhere. The engine repair wrench was lite and mechanic feels it may be throttle body issues. Thank you
- Rockville Centre, NY, USA
I am checking to see if you are aware of any engine coil replacements issues. I see lots of issues on them on the internet. I was told that the spark plugs would need to be replaced too. I was driving about 25 miles an hour and the engine light started flashing and the car started shaking. Laraway rd new lenox il 60451 driving straight on the road
- New Lenox, IL, USA
Driving home from work in my 2010 Ford Edge and turning onto my street the vehicle shuts down, barely make the corner clipping the opposite curb slightly, look down and the temperature gage is buried in hot. No warning lights just instant shutdown. Open the hood and see water dripping from the passenger side of the motor but don't see a water pump, find out later it is internal and caused a catastrophic failure, vehicle needs new motor for $7,950 -
- Clinton Township, MI, USA
While driving late at night the temp gauge went on to hot/ car stalled out on a main street I let it cooled off and drove home. Had car towed to Ford auto nation next day. I was told that the water pump and engine needed to be replaced, cost would be $7,259. My car has less than seventy six thousand miles on it.
- Cleveland Heights, OH, USA
2010 Edge loses power without warning. It just went out. I was able to park and put it back on track. When I am stopped waiting for the change of light I have to keep the accelerator pedal stuck and the brake pedal so that it does not turn off.
- San Juan, PR, USA
I replaced the thermostat, but now the driver side fan doesn't work
- Lauderhill, FL, USA
The contact owns a 2010 Ford Edge. While attempting to stop the vehicle, the rpms increased and the vehicle did not respond when the brake pedal was depressed. There was no warning indicator illuminated. The failures recurred several times. The vehicle was taken to an independent mechanic who diagnosed that the brake booster system needed to be replaced. The dealer and manufacturer were not notified. The vehicle was not repaired. The failure mileage was approximately 130,000.
- Springfield, IL, USA
I had this car in a Ford garage back in januarty I had to spend over $2000 because one of the engine coils burned up and damaged the computer for the engine. I was told the others should be replaced also, but could not fix it because of no money. And also the brakes, rotors calipers on front of this car are a mess. I had to replace every bit of it also. This cars sucks I hate it but /
- Danville, VA, USA
The contact owns a 2010 Ford Edge. The contact stated that the air bag indicator illuminated, the brakes made an abnormal screeching noise when applied, the vehicle hesitated, and the check engine and traction control indicators illuminated. The contact called circleville Ford (24001 us-23, circleville, oh 43113, (740) 474-3138), but the vehicle was not diagnosed to the cost. The vehicle was not repaired because the dealer stated that there was no recall. The contact stated that the vehicle exhibited symptoms related to NHTSA campaign number: 16V733000 (service brakes, hydraulic, electronic stability control). The manufacturer was made aware of the failure and informed the contact to call NHTSA. The failure mileage was 207,329.
- Circleville, OH, USA
Driving on the freeway for about an hour, I got off of the freeway and a couple of stop lights later my car sputtered and shut down. I looked at the temp gauge and saw I was overheated. I received no warning or alerts on my dashboard. I let it cool for few minutes and was able to get out of the road into a parking lot. My radiator overflow was empty. I let it cool some more and put in 1 1/2 gallons of coolant. I started the engine, it started very rough. After a minute of running, coolant started pouring out of the front of my engine. I assume it was from the radiator. The engine shut itself down again and I left the car overnight. I came back the next day and had it towed to a repair shop. He turned the key and the engine wouldn't turn over. It was just click. He said, "that's not good." He attached his diagnostic equipment and a battery jumper. Same result. He said he didn't even need to look at my engine to know it was blown. The error messages on his equipment confirmed it. He put water in my radiator and put it under pressure. Water again started pouring out. He pulled out the oil pan drain plug and what looked like a vanilla milkshake oozed out. He inspected my water pump and confirmed that it had failed. It drained my radiator and my car overheated and blew the head in a matter of minutes, again with no indicators of any kind that something was wrong. I have to replace my engine. I still owe money on it so it's not worth it to trash the car. My car has only 70,000 miles on it. Upon doing research I found a class-action lawsuit against Ford for this water pump problem problem. I'm trying to get in on it. Apparently there are thousands of cases exactly like mine and Ford will not acknowledge it. Https://www.prnewswire.com/news-releases/kessler-topaz-meltzer--check-llp-announces-A-consumer-class-action-filed-against-Ford-for-defective-water-pumps-300697193.html
- Los Angeles, CA, USA
While driving down the highway, my heater started blowing cold air and within 5-10 minutes my gas pedal would no longer accelerate. 1-2 minutes after my gas pedal would no longer accelerate, my engine light came on. Thankfully this happened as I was approaching an exit and I was able to exit the highway before my car overheated and completely shut off. My car overheated 1-2 minutes after my engine light came on. There were no signs of any problems on my car before this all happened. It was very sudden. I was about 1.5 hours away from home and had to have my car towed. A mechanic looked at it and said the coolant is completely draining out. They use an entire gallon of coolant and it poured out of my car immediately, in under a minute. As of right now, I have to replace the water pump on my car. However, in order to replace the water pump, the mechanic said they have to completely remove my front engine in order to access the water pump. This will call for at least 12 hours of labor, raising cost of what should have been around $200 for a new water pump to between $1700-$2100. If the mechanics find that the coolant has indeed mixed with my engine oil and ruined my engine, then I will have to completely replace my engine, raising the cost further to $7K+. according to kelley blue book, if I end up having to replace the engine, this will cost about 2-3 times what my car is worth.
- Parker, CO, USA
The water pump is located inside the engine failed without warning, it circulated anti-freeze through the engine distroying it. This happened within the span of 5 minutes with no symptoms, other than a loss of all engine power at hiway speed. No warning or engine lights came on. Frankly other than the loss of engine power there were no indications the engine had failed. There was a terrible noise as I found my way to a safe spot to stop the car and it was only during this time that the temprature in the engine started to rise. I believe this is the most basic kind of irresponsibility where as Ford has designed a vehicle with a know defect and failed to notify its unsuspecting owners. It is also my belief that Ford should be resposible for pay 100% of any and all repairs to make an owner whole. At this point I have no pictures, other than an engine that looks fully intact, with an oil dipstick that is a milky desert sand color.
- Summerville, SC, USA
- Kenai, AK, USA