10.0
really awful- Crashes / Fires:
- 7 / 0
- Injuries / Deaths:
- 7 / 1
- Average Mileage:
- 14,053 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Takata recall. The contact owns a 2010 Ford Edge. The contact received a notification of NHTSA campaign number: 18V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted duncan Ford (19999 virgil H goode hwy, rocky mount, va 24151 (540) 483-0253) where they informed the contact that the part was not available. The manufacturer was notified of the issue. The contact had nor experienced a failure. VIN tool confirms parts not available.
- Writz, VA, USA
'takata recall'. was sent a recall notice in July 2018 stating that there is a recall and I would be contacted when parts were available at the local Ford service center. I received another letter stating that I would be contacted soon to replace the airbags in September. This is nearly November and I have yet to hear from Ford regarding the replacement of the takata airbags. 4 months seems like a very long time to replace something that is this serious.
- Topeka, KS, USA
Hello I received a notice about a recall in the airbag of my car and nobody has been calling me or give me a confirmation day when I can change it. T I have two kids and I don't feel secured driving my car anymore.
- West New York, NJ, USA
Takata recall. I was notified in May 2018 that Ford would notify me when the parts were available to fix my car. I have yet to hear from them. I drive highways and am worried about this problem. Honda fixed my other car right away.
- Halethorpe, MD, USA
Takata recall I first received a letter of recall via a letter from Ford Motor Company in July 2016. Recall notice 16S26 / NHTSA recall 16V-384 stating the problem with the front airbag, and that Ford will send a letter when parts are available to fix the problem. The next communication I had from Ford was a letter in June 2018 stating that parts should become available in the second or third quarter of 2018. As of today, October 26, 2018, there is still no remedy offered for the airbag problem. I believe ample time has passed for Ford to get the parts and replace the defective airbags. Please use whatever influence your Agency has to expedite this situation. Thank you.
- Murray, KY, USA
Takata recall. The contact owns a 2010 Ford Edge. The contact stated that the recall notice for NHTSA campaign number: 16V384000 (air bags) was received in June of 2016. After contacting the dealer (karl flammer Ford, 41975 us-19, tarpens springs, fl), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated vehicle hasn't been repaired since 11/13/18
- New Port Richey, FL, USA
The local conway Ford of conway, SC dealership disconnected my passenger seat airbag and has rendered passenger safety due to them disconnecting the passenger seat airbag. I still don't have a replaced passenger airbag since June 2016.
- Conway, SC, USA
Received recall notice in February of 2018 and it is now October 25th 2018 and I still haven't had my car fixed yet. When I call (the dealership) they tell me they haven't received the part yet. This is ridiculous.
- Reidsville, NC, USA
Takata recall. The contact owns a 2010 Ford Edge. The contact stated that NHTSA campaign number: 16V384000 (air bags) exceeded a reasonable amount of time for repair. The contact received the recall notification in December of 2017. The dealer was not contacted. The manufacturer was contacted and stated that the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
- Crestview, FL, USA
I was notified 12/17 of recall 16S26/NHTSA recall 16V-384 and that the issue would be resolved by the third or fourth quarter of 2018. Well here we are in the last quarter and still no relief. I was told not to use the front passenger seat but how long do I have to make my vehicle a 4 passenger vehicle? I was offered $30 a day toward a rental but a $30 rental is to small for me as I am 6`3" and is no where the quality of the Edge.I am sick of this delay
- Sylacauga, AL, USA
Takata recall. The contact owns a 2010 Ford Edge. The contact received notification from the New York mva/dmv regarding NHTSA campaign number: 18V046000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called plattsburgh Ford, Inc. At (518) 561-5030 (located at 320 cornelia St, plattsburgh, NY 12901) and was informed that the part was not available. The vehicle was not repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Keeseville, NY, USA
Takata recall - passenger airbag has had a recall since January with no remedy offered/available at all since then.
- Austin, TX, USA
"takata recall" since the beginning of 2018 I have received 2 letters from Ford concerning the air bag recall. The second letter said that the parts would be available in the third quarter of the year. I spoke to american Ford of old bridge NJ both through their chat room who told me they would get back to me, which they did not, and I also left a written massage to their service department, again no call back. I waited a few days and called their service department. Two days later a representative did call me back. I explained my concern and told her of the letters from Ford saying the parts would be available in the third quarter of 2018; as it is now the fourth quarter, she explained that they must wait for the parts to arrive and that I would be notified when they are available. She had no idea when this may happen. What's my recourse"?"
- South Amboy, NJ, USA
Takata recall. The contact owns a 2010 Ford Edge. The contact received a recall notification for NHTSA campaign number: 16V384000 (air bags) and stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The dealer (dorsch Ford/Lincoln, 2641 eaton road, green bay, wi 54311) confirmed that parts were not available to perform the recall repairs. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- De Pere, WI, USA
Takata recall
- Edgewater, MD, USA
The contact owns a 2010 Ford Edge. The contact received notification of NHTSA campaign number: 18V046000 (air bags); however, the parts to do the recall repair were not available. The dealer (salem Ford, 1815 w main St, salem, il 62881, 800-562-2014) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was notified and offered a loaner vehicle. The contact had not experienced a failure. The VIN was not available. Consumer received 2 recall letters Feb 2018 and May 2018. Updated 11/29/18.
- Vandalia, IL, USA
2010 Ford Edge. Consumer writes with regards to vehicle airbag recall.
- Boonton, NJ, USA
Takata recall. The contact owns a 2010 Ford Edge. The contact received a recall notice for NHTSA campaign number: 16V384000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (mclane Ford of fredericksburg llc, 1279 us-87, fredericksburg, tx 78624, (830) 997-2129) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Fredericksburg, TX, USA
I have called the albany, Georgia Ford dealership and they still do not have any parts. We have been waiting over a year. We also tried to get a car to replace the Edge until the parts came in and they said they could not help us. My daughter attends the university of Georgia so we tried the athens, Georgia Ford dealership and got no response. My daughter did have a front end collison several years ago and the airbags never deployed.
- Leesburg, GA, USA
- Southport, NC, USA