When using the brakes on an icy road the ABS signal came on, then the brakes went completely down to the floor board. The car had no brakes. The brakes any other time has a full pedal. This has occurred twice in the last few days. Luckily this happened on our dead end street and not on a highway.

- Lorain, OH, USA

The contact owns a 2011 Ford Edge. While driving various speeds, the brake pedal was depressed to slow the vehicle down, but the vehicle failed to stop. The contact had to depress the brake pedal to the floorboard to completely stop the vehicle. The failure occurred without warning. The vehicle was taken to the dealer (joe rizza Ford, 8100 w 159th St, orland park, il 60462) where it was diagnosed that the master cylinder had to be replaced. The vehicle was repaired, but the failure still recurred. The vehicle was taken to the same dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired, but the failure still recurred. The vehicle was taken to the same dealer where it was diagnosed that the brake system needed to be flushed/cleaned and the brake fluid was filled. The vehicle was repaired. The failure still recurred. The vehicle was taken to the same dealer where it was diagnosed that the hcu vacuum pump needed to be replaced. The vehicle was not repaired. The dealer stated that the parts would not be available for the repair until December 25, 2017. The manufacturer was contacted at 800-392-3673 and was made aware of the failure. The manufacturer stated that they recorded the message and would forward it to the service manager. Case number: Cas-13526479 was provided. The approximate failure mileage was 94,369.

- Orland Park, IL, USA

Brake failure- brake pedal goes to floor when braking while in motion- the power booster has already been replaced by dealer under recall

- Centennial, CO, USA

While driving the vehicle is having difficulty coming to a full stop. The break booster is the issue. Two more break boosters were switched in the vehicle. The care is still having the same problem. A total of four break boosters has been replaced in the vehicle according to the maintenance history. The car has become a safety hazard while driving.

- Staten Island, NY, USA

The contact owns a 2011 Ford Edge. While driving approximately 70 mph in traffic the brake pedal was depressed to slow the vehicle down, but the vehicle failed to stop. The contact had to depress the brake pedal to the floorboard to completely stop the vehicle. The contact was able to resume driving while his foot was on the emergency brake. The vehicle was taken to advantage Ford in duarte, ca where it was diagnosed that the defective hydraulic control unit failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 71,000.

- Arcadia, CA, USA

Brake pedal going down to the floor. This has been happening intermittently for the past year. Usually is noticed when needing to take evasive action while on the road. I've had car into the dealership and have had all brakes replaced, along with the master cylinder, and brake booster. The problem still persisted and am now told to have the hydraulic control unit replaced. From what I've read this is a problem with a number of Ford models.

- West Bend, WI, USA

The contact owns a 2011 Ford Edge. The contact stated that while the contact's son was driving at 30 mph, the brake pedal was applied but failed to respond. The contact's son drove it slowly to the autonation Ford St. Petersburg dealer located at 2525 34th St N, St. Petersburg, fl 33713; (727) 231-1323 where it was diagnosed that the master cylinder needed to be replaced. The vehicle was repaired. The manufacturer was contacted at 800-392-3673 and was made aware of the failure. The manufacturer stated that they could not do anything since the vehicle was too old and a case number cas-12952105 was provided. The failure mileage was 78,000.

- Tallahassee, FL, USA

The breaks doesn't stop all the way the part needs change is brake booster big

- Dearborn, MI, USA

Brakes feel like they are not working. And make a hissing noies and petal goes all the way to floor when pushed. Both when driving or at a stand still.

- El Paso, TX, USA

Brakes felt weak and made "hissing" sound. Took car to mechanic had new front and rear brakes installed. Driving home noticed brakes still felt somewhat weak and hissing sound still exists. Did some research and found Ford customer service program issued for my car due to bad brake booster! never notified about this extremely dangerous issue. Found many posts from people who has serious issues with this. How in the world could the ntsb allow Ford to get away with no recall"?" if someone dies or gets seriously injured from this issue the ntsb will bear some of the responsibility for this for allowing Ford to get away with no recall. 13N02 ' extended warranty coverage on brake booster ' 2010-2013 Ford Edge & Lincoln mkx

- Greenwood Lake, NY, USA

I received a recall for the break booster and had it repaired August 2015. In December 2016, the part failed again, as I was driving down the mountain and was out of warranty, had to pay $700 for repair. On March 15, 2017, part failed, while I was parking again, which it is covered by warranty, however, there is something seriously wrong for the brake system to continually fail and Ford does not want to respond to my concern.

- Farmington, PA, USA

It started having problems with the breaks a couple of weeks ago when in the middle of the road the cars brakes failed and when all the way to the end of the pedal. First, I changed the rotors and pedals but it continued to had a problem, went to a pepboys where it was diagnosed a master cylinder problem. Ordered the part and went to the dealer in mayaguez Ford in puerto rico where they installed the part and they told me it had a recall for the booster of the brakes, installed it free of charge, but the same day they changed the parts, I still had the same problems with no brakes for a couple of minutes and then it stabilized. It happens a couple of times a day. Don't know what to do next.

- Cabo Rojo, PR, USA

Purchased my 2011 Ford Edge in June/July of 2014 for jc lewis Ford in savannah, ga. Turns out there was an "extended warranty" in place because the brake booster's in this car have been failing. I'm not sure why they would have sold me a car without completing a repair or informing me of the possibility of malfunction. About a month ago, I was driving down the interstate at about 65 mph when I was cut off by another vehicle. When I went to tap the brakes to disengage the cruise control, nothing happened! I had to press the brakes about halfway down to get the cruise control to disengage and, even then, it felt like I did not have power brakes.

- Hickory, NC, USA

The driver side door sensor is bad. The vehicle is unsafe because the sensor remains on all the time even when the door is closed. So if the door is ever open, you would not know because all the sensors are bad so you assume it is just an error message. Also - on this vehicle - the brakes feel spongy at times and are not good, even though having the brakes looked at and they have checked as confirmed sound with new rotors and pads.

- Cuyahoga Falls, OH, USA

Notification of a brake booster failure. My car is serviced regularly and the brakes werelways stated as normal. I seen an alert on your website about the brake booster and when I talked to Ford the woman stated if you are not having problems Ford will not do anything. I guess you have to get in an accident. She did say I could take it to a Ford dealer and have them look at it which means I bear the cost since it is beyond warranty. Since I contacted Ford the brake booster failed and had to be replaced. I nearly got injured as the vehicle would not stop and kept rolling.. there was 81000 miles on the vehicle. Another problem the vehicle is having is a driver side door ajar warning indication. I had it repaired once at 23156 miles. I now have it again. There has to be a defect in the door mechanism. I hear Ford has a fix as a work around. When the brake booster failed the vehicle was in motion and was very difficult to stop as the pedal would not depress and remained hard and full

- Madison, AL, USA

Lights stay on after parking inside and mirror lights. When driving interior lights stay on til a certain speed but doors do not lock and door ajar light stays on. The doors lock and the door light goes off spontaneously. Also brakes feel spongy and pedal feels like it goes to the floor.

- Pineville, LA, USA

The contact owns a 2011 Ford Edge. The contact stated that the door ajar warning light illuminated even though all the doors were closed. As a result, the contact was unable to lock the doors. The interior dome light remained illuminated and caused the battery to drain. In addition, the contact stated that the brake pedal was depressed, but failed to function. The contact had to pump the brake pedal in order to stop the vehicle. The dealer diagnosed that the brake booster needed to be replaced. The vehicle was repaired per a voluntary recall by the manufacturer; however, the failure recurred. The dealer diagnosed that the door latch and sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was 30,000.

- San Leandro, CA, USA

The contact owns a 2011 Ford Edge. While driving approximately 25 mph and approaching a red light, the brake pedal was depressed to the floorboard and soft. The vehicle was driven very slowly to an independent mechanic who diagnosed that the vacuum brake booster was leaking and the booster assembly needed replacement. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 34,027....updated 09/12/16

- Guy, TX, USA

I was at a drive thru and had brakes applied and then I heard a hissing noise coming from brakes I let off brakes to move forward and the brakes went hard and to floor causing me to hit the car in front of me. I took my vehicle to dealer after I left and they said it was a brake booster that had been recalled. I have not received a notice or letter that the brakes were recalled. I now have damage to my front bumper.

- Opdyke, IL, USA

While driving the brake pedal began get hard and not depressing applying enough pressure the the brake pads. The harder you push the better they worked so determined the brake booster had failed. The problem was intermittent at first and then became regular. Called Ford service to find out they had extended the warranty on this part but did not do a recall. This is a dangerous part to have fail intermittently as it could go from needing a 100 feet to stop to 100 yards.

- Amelia, OH, USA