Brake booster replaced under recall 13N02 10/30/2017 at no charge. April 2019 booster failed again. Ford will not cover under warranty. Replacement lasted 16 months and 6958 miles.Ford says warranty only covered for one year. The replacement by the dealer, at my expense, is two years.

- Kernersville, NC, USA

Slowing down in city to make a right turn at low speed and pedal went to the floor. I was able to swerve to avoid hitting curb. Had to pump brakes and push almost to floor to stop the vehicle. There is fluid in the master brake cylinder and no leaks. Brake booster is functional and brakes have plenty of pad. Extremely dangerous situation. I will be contacting Ford dealer in two days to discuss situation.

- Watertown, WI, USA

I have problems with the ABS sensor. When you hit a big bump or when you brake on ice the brakes shutter & the brake pedal goes to the floor unable to stop. Usually I can pump them & I get brakes back. Now I can't pump them up, I call it a soft brake, I can not stop fast if a vehicle stops fast in front of me. I was told from my mechanic that it needs ABS hcu unit & master cylinder changed. He also told me that they frequently have calls from Ford owners that have Edge & Fusion with the same issue of loosing their brakes, in fact they take bets on how many calls they will get on a snow day or rainy day. I can't believe there hasn't been a recall on this, it is extremely dangerous.

- Mounds, OK, USA

Backed into garage and brake pedal went to floor when depressed with no warning. Broke several 2 X 4's and pushed the wall out one foot. New brighton Ford dealer had determined its a bad ABS module and hydraulic control unit (hcu). Its been two months without the use of the vehicle as Ford can not get a new hcu anywhere in the usa. They say the part has no date to when they will get the part. Ford customer service just says they have escalated the part availability part and said to keep checking in with the service manager. Service manager does not return messages left on his phone. No one at Ford can tell me if or when the part will arrive after we paid 1/2 down to order the part. Then they sent us home with a car with defective brakes as they did not want it there indefinitely..

- Columbia Heights, MN, USA

My wife's 2011 Ford Edge brake pedal goes to floor when trying to stop. Problem is intermittent and brakes go back to working normal. This has happened multiple times with my wife driving and twice while I was driving. Brake booster was already replaced under recall. I don't think the booster is bad again.I think it is a ABS issue.the brake pads are in good shape and the reservoir is full. I have read multiple complaints about this issue. Ford needs to tak responsibility and fix this before someone is injured or killed.

- Franklin, NC, USA

During the course of ownership of a 2011 Ford Edge, a sever breaking issue emerged with no warning or alerts of any kind. The main issue arises when a driver down presses the brake pedal during driving conditions St any speed. The driver is met with a soft or spongy brake that retards the braking action which can lead to severe injury. The issue arose and was taken to a dealership who cannot readily solve the issue and instead would recommend that the owner learn or acccept the issue rather than resolve it. Dealership performed several maintenance actions including a prescribed pressure bleed. Afterwards, it was recommended to change several parts that never solved the issue. The dealer acknowledges that the 2011 Ford Edge is notorious for having weak or spongy brakes but gives no solution. This is a severe risk to the driver of a 2011 Ford Edge and to those driving around the vehicle at the same time.

- Fate, TX, USA

Brake failure with pedal going all the way to the floor and vehicle would not stop. Ford is aware of the problem and will not warranty the repair of the hydraulic control unit (hcu) and cost $1,000 to replace. Why hasn't the NHTSA done something?

- Huntington Beach, CA, USA

While drive 45 miles per hour ran over a raised steel cover in road way the bump caused brake pedal to go to floor, this has occurred before, the brake comes back eventually. It had a brake booster replaced by recall 2015. This has happened twice since then. No action by Ford.

- Bakersfield, CA, USA

Have had car into shop 3 different times for spongy and hard to stop brakes. Replace brake booster twice, bleed lines, "fixed" caliper. In reading others it appears there is an issue with the hydraulic control unit or some other identified problem. Ford needs to figure this out and issue a recall. This is a serious problem that doesn't need to be ignored and there are numerous examples of reported problems.

- Louisville, KY, USA

Tuesday night 1/22/2019, my daughter described that her car had lost all power while she was driving down a small mostly deserted street in our town when she braked and attempted to turn. She had an extremely difficult time braking and turning the car to get off of the roadway. So, that same evening, I decided to see if it happened to me. It was noted that she had just over a quarter tank of gas so I thought maybe her gas gauge was wrong so I filled the car. We drove around 6 miles when it did happen to me as I braked and attempted to make a left hand turn in front of oncoming traffic. Fortunately, the vehicles headed my way were quite a bit down the street, and I allowed myself ample time to get across were this to happen. However, this was at night when that street isn't busy. We live off of this street so avoiding during the day isn't an option. During the day when traffic is busy and constant, there would be no way to allow that much time to get across safely. In the months leading up to these power failures, there were at least three instances where we were in a drive thru or stopped at a stoplight where power would be lost, but never when the car was actually in motion as happened twice on 1/22/2019. I found a forum where this has been reported many times not only to Ford, but to the NHTSA and nothing by way of a recall has been called for this problem and it appears that someone will be killed prior to something being done. I've read that the throttle body seems to be the issue here and that Ford has denied a problem saying they've never heard of this problem when people take these cars to the dealerships. The evidence is all over the internet where people describe the exact same problem. This car will only be driven as needed and absolutely is not allowed onto the highway. Please help resolve this known problem before someone is killed.

- Shawnee, OK, USA

Thanksgiving time (2018) applied brakes, (2011 Ford Edge with 105,000 miles), went to floor barley stopping. Almost plowed into car in front of us. Scared crap out of us. Never did this before!!! had car towed to local shop. Put on new master cylinder. Three weeks later brakes go to floor and very poor stopping. Towed to local shop and yet a second master cylinder installed. One week later, poor stopping yet once again. Few feet from plowing into garage wall. All occasions the vehicle was traveling at a good rate of speed, only to find out no stopping petal. Had to rapidly pump spongey petal to hope it stops. After fixing, worked somewhat normally, but reverts back to spongey petal and scary situation as if is it going to stop. (note, no ABS pulsating at any time!) once again back to shop. I consult youtube and find a video where a Ford Expedition had same exacting problem as mine. Determined to be the ABS control module. Not a master cylinder. (and not a brake booster where petal is hard.)there is a hydraulic version (available through Ford) and an electronic version (no longer available anywhere including Ford) ABS control module. So a eight year old car with 105,000 miles cannot be repaired as the demand on this part is apparently so great it has exhausted stock and cannot be replaced with a new part. In closing, the only way to repair the vehicle is to find a junkyard donor vehicle and hope that parts will not fail. But chances are that it too, will eventually fail. I believe that the ntsb needs to investigate this dangerous safety defect. ABS is supposed to help prevent accidents, not create them. Please consider. Also, feel as though I should be reimbursed for my out of pocket costs on this too. Well over $1000. Thanks (xxxx)consult youtube 'sinking/spongy brake petal- with ABS system ' published by (xxxx). Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Monroe, MI, USA

The contact owns a 2011 Ford Edge. While driving various speeds, the vehicle failed to stop when the brake pedal was depressed. The vehicle was taken to krieger Ford, Inc (1800 morse rd, columbus, oh 43229, (614) 888-3320) where it was diagnosed that the brake booster fractured and needed to be replaced. The vehicle was taken to an independent mechanic for repairs. The manufacturer was made aware of the failure. The failure mileage was 157,000.

- Sunbury, OH, USA

I recently purchased a 2011 Ford Edge private party. The vehicle was driving, stopping very well for the test drive. Now after the purchase of the vehicle on the way home, in a little town the brake pedal started sinking to the floor as I was braking. It seemed odd to me so I had the brakes bleed to be sure there was no air inf the lines. No improvement, also the brakes still function as should just the brake pedal has to be completely compressed about 1.5 inches from the floor to properly work, but the brakes pull one way then lock up if compressed to quickly. The brakes only engages 1.5 inches from floor. Any recalls on the brake system?

- Plymouth, NH, USA

The contact owns a 2011 Ford Edge. While driving 10 mph, the contact attempted to stop the vehicle and the brake pedal traveled to the floorboard. The vehicle rolled to a stop before striking a pole. There were no warning indicators illuminated. The contact managed to drive the vehicle home. The vehicle was taken to holman Ford of turnersville (3461 route 42 South, turnersville, NJ 08012, (888) 469-6461) where it was diagnosed that a new brake board needed to be installed. An appointment was made to have the vehicle repaired on November 28, 2018. The manufacturer was not made aware of the failure. The failure mileage was 94,500.

- Somerdale, NJ, USA

Driving vehicle and brakes went to the floor. Ford dealer had it for 7 days and said they couldn't make the car brakes fail. Pedal was good and couldn't do the extended warranty on the brake booster. I took car to another Ford dealer and he said he would fix it under the extended warranty recall. They had it for 7 days and told me the parts are ordered and they said they fixxed it brake booster installed. No paper work to sign you are good to go.1 week later no brakes again they said it needed a brake master cylinder, put it on and 1 week later no brakes. Called back the dealer and the service rep says he couldn't find where the brake booster had been replaced. He made an appointment to see the car and when we got there they had no record of an appointment and said mike doesn't work here anymore. Still car has no brakes at pedal sometimes you can pump the pedal to get some brakes.brakes have been bled etc

- Thebes, IL, USA

I have had ongoing issues with the brakes going all the way to the floor, with the latest issue being the 5th occurrence. I was on a dirt road and went over a speed bump before pulling into a parking lot, and my brakes went all the way to the floor. They were still soft when I went to park. Ford replaced the brake booster back in 2016, and it was replaced a second time in July 2018. I have had the intermittent issue of brakes going all the way to the floor, happening most often, after I go over a speed bump. My car is in service as of this moment, and like many others, the mechanic cannot replicate the problem. From all I have read, it sounds like the issue is the faulty hydraulic control unit, but of course, there has been not a peep from Ford stating this is an issue. I drive all of the time for my job, and cannot afford to be in an unsafe vehicle. I, like others, have put way too much time and money into repairs, towing costs and rental car expenses. I am strongly considering cutting my losses and buying a new vehicle.

- Monroe, NC, USA

Over the past 3 months my brake pedal will travel 2X or 3X the distance and I have to apply much more force to get my car to stop. I had my breaks replaced the the issue continues. Sometimes the pedal will drop all the way to the floor, I found a Ford issue describing the exact problem with the break booster under this name: Customer satisfaction program 13N02 certain 2010-2013 model year Edge and mkx vehicles built at the Oakville assembly plant from May 3, 2010 through March 28, 2013. Affected vehicles are identified in oasis. But after working with the dealer and 3 phone calls into Ford customer service they tell me my car is not included in the program. Even though it was made in the Oakville assembly plant and in 2011.

- Yukon, OK, USA

I've had several breaking issues since buying the car earlier 2018. I wish I would have researched the brake issues with the 2011 Edge I would have chose a different vehicle. It was very slick out and my husband slid through a stop light when the brakes failed. They were soft and spongy and went straight to the floor. We change the brake pads paid a mechanic to change the master cylinder not once but twice because we continue to have soft brakes. Had a mechanic bleed the brakes saying are was in the lines still an issue. The booster has been replaced with the recall and they will not replace it a second time. Now they want to replace the hydraulic control unit. The quote is $1,650. My husband has been scared to death to drive the vehicle and I am not allowed due to the faulty braking. We have ran off the road twice by people stopping suddenly and not being able to break.

- Indianapolis, IN, USA

At approximately 90,000 miles 2011 Ford Edge was taken in to kearny pearson Ford (san diego) for routine service and was notified of brake booster recall and that booster was replaced. At approx. 95,000 miles was driving on the highway and brakes failed and fortunately was able to swerve into median to avoid collision. The pedal too easily went all the way to the floor without slowing the vehicle. After pumping the brakes they finally engaged but took all my leg strength to press and stop the vehicle. Kearny pearson Ford inspected and found that the brake booster was not actually replaced - so they replaced per the well documented recall. About 1,500 miles later the right rear brake clips holding the pad in place fell off and kearny pearson replaced. 1,500 miles after that they fell off again to which kearny pearson replaced and attached with adhesive. Now, 2,000 miles after that I had another sudden brake failure. There was no warning or indication. While on the freeway the brake pedal would go all the way to the floor without the brakes picking up. Again needing to pump the brakes to get it to stop and only barely slowing while pedal was fully compressed to the floor. The car is not safe to continue driving. Kearny pearson has said the problem is a faulty hydraulic control braking unit that is separate from the booster recall and a $1,300 fix. I question whether the the booster was the real problem in the first place or the hydraulic control unit is the actual culprit with the booster being a cheaper scapegoat. Maybe they are not related but the failing to brake and the wheezy pedal in both cases feels eerily similar. Even after the booster recall replacement the brakes just haven't felt quite right and experienced a loose brake pedal. Ford has advised this is a standard and routine failure not subject to recall.

- San Diego, CA, USA

I nearly rear ended a semi truck at a high rate of speed due to extremely weak brake pressure. Had to swerve off road and use parking brake to stop. Ford issued recall 13N02 for the brake booster claiming that a symptom of a failed booster is a 'spongy' brake pedal. The dealer contradicts this by saying a failed booster would result in a stiff pedal. I had my vehicle inspected at wray Ford in bossier city and they are telling me that it's the master cylinder and hydraulic control unit and that it's not covered under the recall. After doing some research this is a very common problem with this vehicle. It seems that Ford may have gotten the original recall wrong or they need to issue a new recall for the master cylinder and hydraulic control unit.

- Benton, LA, USA