Brakes booster, brakes are spongy and soft and hissing sound is coming from the brake pedal

- Hammond, IN, USA

Brake booster failure, at time brake pedal hard than suddenly drops, this is a safety issue as my wife ended up past stop sigh and my son almost went through back of garage

- Pinconning, MI, USA

Wife's breaks started intermittently feeling spongy and the break pedal will go all the way to the floor with very little stopping power. This would occur at highway speeds or normal city speeds, even driving in the neighborhood at slow speed. We brought it in to the maintenance shop and they thought it was the break booster so they replaced it. This did not fix the problem, after further investigation they determined that the hcu unit needed to be replaced. After looking on the internet I found several (over 100) reports of this same issue on the exact same make and model, some of which ended in injury due to the failure. All reports have stated that Ford has currently refused to acknowledge this issue and issue a recall. This is a very serious issue that has already led to injury and could lead to a death, something need to be done before any more injury's occur or worse.

- Friendswood, TX, USA

Brakes are hard, the car does not brake easily. It makes a sound like a wind is blowing. As if it had a pressure that would not let the brake tighten

- Windermere, FL, USA

The brake pedal needs to be pushed to the floor to stop the car. The car has been completely checked out and everything is fine except this issue. Come to find out there has been a recall on the vacuum brake booster which is the issue with my Ford Edge, but mine isn't covered under the recall. Its' the same issue and will cost $894.89 to fix, but Ford has wiped their hands of it. This is a safety issue and the car cannot be driven as it is. Ford won't tell me why my VIN number isn't covered. The brake pedal issue happens 100% of the time when you are attempting to stop the vehicle.

- Tulsa, OK, USA

Atlanta recalls I go to use the brakes pedal is real hard the car will not stop was on city streets almost had a accident

- Hudson, FL, USA

On 9/11/17 my wife was involved in an accident while driving her 2011 Ford Edge limited with approximately 80,000 miles. A van had cut her off during rush hour traffic on hyw. 635 in farmers branch, tx and she ended up rear ending it. I asked my wife what happened when I arrived at the hospital and the told me that when she went for the brake pedal it went straight to the floor and she heard a "sucking" sound but the car did not stop. Our insurance company at the time (usaa) never investigated the brakes and totaled out the car. I searched google and have found similar situations involving Ford Edge crossovers but Ford only has a tsb for this issue and not a recall. I just recently learned about this process and hope it will be investigated so that lives can be saved. Luckily my wife only sustained minor injuries from the airbag and our children were still with our babysitter.

- Grand Prairie, TX, USA

This complaint deals with a 2011 Ford Edge in which the vehicle's brakes began to fail considerably at approximately 172,000 miles. After almost $1000 in brake repairs it was finally determined that the vehicle's brake booster had failed. This defect is known to the manufacturer who issued customer satisfaction program 13N02 which allowed replacement of the defective product for vehicles with up to 150,000 miles or through January 15, 2015. This problem presents a dangerous situation, particularly when backing the vehicle when the problem is more prominent. Ford dealership was contacted with regards to the complaint and stated that due to the mileage that the repair would not be covered by the 13N02 repair or other programs. The repair cost is quoted by Ford at approximately $710.37

- Temple, GA, USA

The aws light stays on and says the driver stability controls are not working properly. Took it to a Ford dealership for servicing, charged 800 plus and the issue is still occurring. They claim it's a sensor issue but it's still happening! if I turn left or right the warning light comes on, if it's wet or dry the light comes on and when breaking the SUV slides. Will never purchase another Ford again. Not sure of the actual date the issue started happening.

- Detroit, MI, USA

The contact owns a 2011 Ford Edge. While driving approximately 65 mph, the brake booster fractured and the brake pedal traveled to the floorboard. There was no warning indicator illuminated. The vehicle was taken to tracy Ford (209-229-4006, located at 3500 auto plaza way, tracy, ca 953040) where it was diagnosed that the brake booster needed to be replaced. The manufacturer was made aware of the failure and stated that there was no recall. The vehicle was not repaired. The failure mileage was approximately 89,000.

- Campbell, CA, USA

My 2011 Ford Edge with brakes at 1/2 use has suddenly begun having breaking issues. Pushing the brake usually results in immediate engagement; now it try's to engage but releases and goes to the floor; requires heavy hard pressure taking pedal completely to the floor to stop vehicle. Has been one or two instances of intermittent occurrences; but seems to be persistent now. NHTSA needs to do something from the unending list of similar complaints. Not any specific driving condition creating the issue to occur. This am I was on an open highway with no stopping/ starting driving; this afternoon I was in town.

- Defuniak Springs, FL, USA

Driving on city streets 35-45mph when I had to apply the brake. Brakes felt spongey (no anti lock feel) and the pedal went almost to the floor. This originally occurred mid February 2019, but corrected itself after letting the car sit overnight. It occurred again late March 2019 and this time the condition persisted and made me feel that the brakes could ultimately fail. I checked online and found multiple mentions of this issue with Ford Edges, but no formal recall - which the dealership later verified. My vehicle is a 2011 with 135,000 miles. The vehicle has had all of its required/recommended maintenance and is in good condition otherwise. The diagnosis was as follows - "found the master with leak and hcu/ABS seeping and dump valve, E on found brakes bypassing". the dealer replaced the control and module and also recommended that I replace the master cylinder, which I agreed to allow. Expensive repair - just a bit past $1900 with parts and labor

- Louisville, KY, USA

When applying the brakes the brake pedal sinks to the floor and is hesitant to stop completely. I have had the master cylinder changed, the ABS pump has been replaced and the vehicle had the brake booster replaced around 1 year ago due to a Ford recall. This vehicle has been in the shop for 3 weeks now and the mechanic cannot seem to fix this issue. This seems to be a well known problem with the brake system for this vehicle and is dangerous to the occupants of the vehicle and others in the surrounding areas. This issue has the potential for random brake loss which can occur in injury or death.

- Knoxville, TN, USA

Brake booster replaced under recall 13N02 10/30/2017 at no charge. April 2019 booster failed again. Ford will not cover under warranty. Replacement lasted 16 months and 6958 miles.Ford says warranty only covered for one year. The replacement by the dealer, at my expense, is two years.

- Kernersville, NC, USA

Slowing down in city to make a right turn at low speed and pedal went to the floor. I was able to swerve to avoid hitting curb. Had to pump brakes and push almost to floor to stop the vehicle. There is fluid in the master brake cylinder and no leaks. Brake booster is functional and brakes have plenty of pad. Extremely dangerous situation. I will be contacting Ford dealer in two days to discuss situation.

- Watertown, WI, USA

I have problems with the ABS sensor. When you hit a big bump or when you brake on ice the brakes shutter & the brake pedal goes to the floor unable to stop. Usually I can pump them & I get brakes back. Now I can't pump them up, I call it a soft brake, I can not stop fast if a vehicle stops fast in front of me. I was told from my mechanic that it needs ABS hcu unit & master cylinder changed. He also told me that they frequently have calls from Ford owners that have Edge & Fusion with the same issue of loosing their brakes, in fact they take bets on how many calls they will get on a snow day or rainy day. I can't believe there hasn't been a recall on this, it is extremely dangerous.

- Mounds, OK, USA

Backed into garage and brake pedal went to floor when depressed with no warning. Broke several 2 X 4's and pushed the wall out one foot. New brighton Ford dealer had determined its a bad ABS module and hydraulic control unit (hcu). Its been two months without the use of the vehicle as Ford can not get a new hcu anywhere in the usa. They say the part has no date to when they will get the part. Ford customer service just says they have escalated the part availability part and said to keep checking in with the service manager. Service manager does not return messages left on his phone. No one at Ford can tell me if or when the part will arrive after we paid 1/2 down to order the part. Then they sent us home with a car with defective brakes as they did not want it there indefinitely..

- Columbia Heights, MN, USA

My wife's 2011 Ford Edge brake pedal goes to floor when trying to stop. Problem is intermittent and brakes go back to working normal. This has happened multiple times with my wife driving and twice while I was driving. Brake booster was already replaced under recall. I don't think the booster is bad again.I think it is a ABS issue.the brake pads are in good shape and the reservoir is full. I have read multiple complaints about this issue. Ford needs to tak responsibility and fix this before someone is injured or killed.

- Franklin, NC, USA

During the course of ownership of a 2011 Ford Edge, a sever breaking issue emerged with no warning or alerts of any kind. The main issue arises when a driver down presses the brake pedal during driving conditions St any speed. The driver is met with a soft or spongy brake that retards the braking action which can lead to severe injury. The issue arose and was taken to a dealership who cannot readily solve the issue and instead would recommend that the owner learn or acccept the issue rather than resolve it. Dealership performed several maintenance actions including a prescribed pressure bleed. Afterwards, it was recommended to change several parts that never solved the issue. The dealer acknowledges that the 2011 Ford Edge is notorious for having weak or spongy brakes but gives no solution. This is a severe risk to the driver of a 2011 Ford Edge and to those driving around the vehicle at the same time.

- Fate, TX, USA

Brake failure with pedal going all the way to the floor and vehicle would not stop. Ford is aware of the problem and will not warranty the repair of the hydraulic control unit (hcu) and cost $1,000 to replace. Why hasn't the NHTSA done something?

- Huntington Beach, CA, USA