10.0
really awful- Crashes / Fires:
- 10 / 0
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 52,742 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
There is a Ford customer satisfaction program 13N02 2013-2013 Ford Edge, but my 2013 Ford Edge is not covered. Now I am having problems with the brake booster and Ford will not help me. I have 125,000 miles, so should be covered, but Ford says no. The brake booster on my Edge is the same one covered by the program, and it's now bad, and needs to be replaced. I hope you help with this problem. When driving it has no brakes, or very little brakes.
- Stockbridge, GA, USA
Brake booster failure causing difficulty bringing vehicle to full stop. Very hard pedal. I almost went into cross traffic, which was going at 55mph. I needed two feet to bring car to full stop.
- Sebring, FL, USA
Brake booster. I have new brakes on my car but still feel like I can't stop right away like I should be able to. My husband has a Ford Edge 2019 for work. His car doesn't seem to have this problem. Either does my friend who has a Ford Edge 2016. I can be in a parking lot and backup and feel like I'm going to hit onto the car behind me cause I don't stop right away.
- Spanish Fork, UT, USA
Brakes were not working effectively - spongy feeling and brake fluid was low. Took into the shop and it was diagnosed with a power brake booster failure. Did some research and this part is a known issue for the model and year of my car but not for my VIN. Technician was reluctant to let me drive off the lot as this is very dangerous. Not sure why Ford has only chosen to replace some of these parts that it knows are faulty. Mileage is 72K.
- Smyrna, GA, USA
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal was applied, but was stiff and the vehicle failed to respond. Additionally, while the vehicle was on an incline, the brake pedal was applied and the vehicle rolled. There was also an abnormal hissing noise emerging from the vehicle. There were no warning indicators illuminated. The contact called bob tomes Ford (950 S central expy, mckinney, tx 75071, (888) 485-3971) and was informed that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The manufacturer was contacted and provided case number: Cas 21714536. The vehicle was not covered under customer satisfaction program number: 13N02. The failure mileage was 76,000.
- Frisco, TX, USA
2013 Ford Edge brake booster issue. Mileage 119,000. Starting hearing a hissing sound coming from the brake pedal and the brakes became very resistant. After having it looked at, it was determined that the brake booster was bad and that this was a known problem with this year vehicle. After checking further I discovered there was a recall for my make/model/year vehicle but that only cars made at certain assembly plants were included in this recall and my car wasn't one of them. I called Ford customer care who created a case # for me and set me up with the service manager at my dealership to further investigate this issue. The dealership determined the issue with my car was identical as those that were previously recalled and submitted this claim back to Ford customer care as being a valid issue to be repaired. Ford customer care sent a response back to the dealership stating that since my vehicle wasn't included in the recall they would not be able to offer any help through Ford loyalty or Ford assistance on my repairs. The dealership had told me that Ford had in the past agreed to pay some that weren't on the recall list but denied others and they weren't sure why. That is really upsetting....who determines who they say yes to and who they turn away" why even assign a case # and set you up with a dealership for repair if they are knowingly going to deny you" my family is a huge Ford family. That is the only type of vehicle we ever purchase. We've shown decades of customer loyalty to their brand and my husband has been looking to purchase another vehicle as we speak...but this issue and being denied assistance for an issue that is well documented all over the country is giving us no choice but to look outside of Ford at other manufacturers for the first time ever. This has disappointed our entire family and cost Ford a lot more than the cost of this repair!!!
- New Albany, IN, USA
Vehicle has been in for brake repair numerous times. Last was master cylinder. Most recent is brakes going to floor with air sound coming from inside. Local dealer is always booked 2 weeks. I do have extended warranty & have spent a fortune on deductibles for brake issues. I travel for work in all types of mountainous conditions. After reading there are 144 complaints on 2013 model this is definitely a dangerous issue. Needs recall.
- Guntersville, AL, USA
The "service advance track" warning light came on display. Ford dealership diagnosed that the ABS module had to be replaced and reprogrammed. They said the vehicle is dangerous to drive until serviced. The dealership said the replacement part was not available and would take months to arrive. They said several other vehicles (in that and in other dealerships) were awaiting for the same ABS module replacement.
- Luquillo, PR, USA
Defective brake booster recall. Brake petal started going to the floor making it hard to stop
- Gulfport, MS, USA
Driving on a secondary road and needed to stop. Pushed on brake pedal and pedal felt soft and traveled nearly to the floor. Felt as if a fluid line had burst allowing fluid to spray out. No fluid was lost or visible leaks. After vehicle had set for about an hour, brake pedal came back to normal. This is second time this has happened. First time was in January, second time May. Local Ford dealer can not find any faults or problem.
- Walkerton, IN, USA
Brake booster failed causing serious decline in braking distance to a point where I felt the car was unsafe to drive. I almost got in an accident because of this. In my opinion this is a part that should never fail. Vehicle was in motion and almost rear ended someone because of the braking distance was increased by a large amount.
- Rochester, NY, USA
While driving my Ford Edge I applied my brakes. The brakes became very non responsive.. I had to press the brakes all the way to the floor before they responded. I checked the brake fluid level and it was okay. I than began reading and discovered Ford has a known issue with the diaphragm in the brake booster. This is a serious safety concern for everyone on the road because it happens without warning.we just completed a 1000 mile trip and now face a huge repair bill for a known defective Ford part plus loss of vehicle.
- Jacksonville, FL, USA
Brake pedal goes all the way to the floor. No rhyme or reason except each of the handful of times it's done this (several random weeks apart)I seem to always be lucky enough to be going a low speed (less than 40 mph) very scary feeling when one doesn't stop as expected. Each time had occurred when attempting a complete stop on city street.
- Alix, AR, USA
The contact owns a 2013 Ford Edge. While driving 45 mph, the brake pedal traveled to the floorboard when it was depressed. The contact mentioned that the emergency brakes were engaged to bring the vehicle to a complete stop. In August of 2018, the vehicle was taken to marshal mize Ford (5348 tn-153, hixson, tn 37343, (423) 875-2023) where they repaired the brake booster. The vehicle was towed back to the same dealer for the recent failure and the contact was informed that the hydraulic control braking unit needed to be replaced. The vehicle was currently waiting to be repaired. The manufacturer was not made aware of the failure. The failure mileage was 95,000.
- Harrison, TN, USA
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal felt spongy and traveled to the floorboard when depressed. The contact heard an abnormal, intermittent noise when the failure occurred. There was no warning indicator illuminated. The vehicle was not included in extended warranty coverage number: 13N02 (brake booster ' 2010-2013 Ford Edge & Lincoln mkx). Veterans Ford (3724 veterans memorial blvd, metairie, la 70002, (504) 887-8410) indicated that the brake booster failed and needed to be replaced. The vehicle was at the dealer awaiting further diagnostic testing. The manufacturer was notified of the failure and did not assist. The failure mileage was not available.
- Luling, LA, USA
While driving my Ford Edge, I began hearing a hissing noise inside the cabin as I applied my brakes. The brakes became very non responsive and I nearly slammed into the vehicle in front of me when trying to stop. I had to press the brakes all the way to the floor before they responded. I first checked the brake fluid level and it was okay. I than began reading and discovered Ford has a known issue with the diaphragm in the brake booster. This is a serious safety concern for everyone on the road because it happens without warning.
- Cincinnati, OH, USA
I have attached a.pdf file containing a letter written to Ford Motor Company referencing this complaint.
- Beaver, WV, USA
The brakes become very soft and go all the way to the floor. They will work but in a very delayed fashion. I've been to two different dealers and one said rust/dust in them and the other one said nothing is wrong after I even purchased new brakes. 3 Ford Edge vehicles in my family and all three are experiencing the same U known safety issue
- Jacksonville, FL, USA
I have lost my brakes where the brake pedal goes completely to the floor twice while driving on a highway
- Alvin, TX, USA
- Yukon, OK, USA