Brake booster for this vehicle needed repair based on symptoms matching fsp 13N02, and the repair was also an exact match. Extended warranty coverage is provided by Ford for fsp 13N02 based on a date range, but Ford refused to acknowledge that the condition applied to this vehicle and would not cover the repair. I had this vehicle repaired at another shop (not Ford), and this shop said it should have been covered.

- Winnabow, NC, USA

Brake pedal travels all the way to the floor during sudden stop situations and does not go back to normal. Will self correct after vehicle sits for a few hours. After mutiple occurrences and attempted repairs traction control and ABS lights illuminated. This helped the Ford dealer determine the defective parts. This vehicle has been at the dealer since 11/9/18 and there are still no Ford factory parts available. I was number 208 out of 228 on the back order list. An aftermarket parts was installed with out my knowledge or authorization and Ford will not provide any warranty for this part. I believe this is a safety concern that should be looked into.

- Davie, FL, USA

When pressing on the break pedal, hissing and squealing noise occurs. Sometimes when pressing on break pedal, hard stop occurs rather than gradual slowing. Hissing and squealing occurs when the vehicle is both stopped and moving. Hard stop occurs when coasting/breaking slowly, hiss, then a jerk/hard stop occurs suddenly while driving. This happens on city street and highway. This has been ongoing for several months.

- Fresno, CA, USA

No set time the brakes fails. Goes to the floor instead of stopping and it doesn't matter what rate of speed you're traveling. Even after thinking Ford fixed it I almost got into an accident because the brakes failed. Ford fixed it by doing a flush, cost charged me a lot of money for nothing or they don't know what they're doing.

- Antlers, OK, USA

The contact owns a 2013 Ford Edge. The contact heard an abnormal noise when the brake pedal was depressed. An independent mechanic stated that the vehcle exhibited the same failure related to customer satisfaction program number: 13N02 (extended warranty coverage on the brake booster). The manufacturer indicated that the vehicle was excluded from the service campaign and provided no remedy. The independent mechanic diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The approximate failure mileage was 73,584.

- Fresno, CA, USA

When I hit the brake hard or brake over a bumpy road the brake pedal goes to the floor and squeaking noise can be heard. I took the car to the Ford dealership for testing and repair and they said the problem is so common that the part is not available and on back order. While the car eventually stops, it is a hazard because if it fails you have to avoid rear ending a car in front of you that is stopped. This sometimes results in swerving off the road to avoid hitting that person. This is a manufacturer flaw.

- Palatka, FL, USA

Brake booster/diaphragm issue, known issue in other Edge models. Hissing noise when applying the brakes, spongy brake feel turning to excessive foot pressure needed to stop the car and, after stopping, brake pedal can be pushed to the floor. This issue first occurred during city driving and progressively got worse.

- Huntington Beach, CA, USA

While driving my 2013 Ford Edge the brake system on my vehicle began to fail on the highway. When applying pressure on the brake pedal the brakes became very hard, the brake pedal was depressed to the floor but the car was still moving forward. There was also a hissing sound coming from the brake pedal. I was stopped at a red light, the seat warmer for the driver seat was on, and the car lunged forward and then the engine shut off automatically. The engine light came on and indicated low oil and to place the car in park. I placed the car in park, turned off the key in the ignition. I then turned the car back on and the warning light was off along with the seat warmer. I have to believe this was related to the braking issue creating a possible vacuum loss through the failed brake booster system and increasing the RPM's. the brake booster system in my car was repaired (84,189 miles) at tires plus at a cost of $700 and the loss of my vehicle for two days. The service advisor at tires plus called a local Ford dealer service advisor and after providing the VIN# for my car was advised it was not covered although this is a know issue and a technical service bulletin / cspn1302 has been issued and amended with supplement #1. Ford Motor Company needs to address this by either including/extending the current csp 13N02 or a recall to reimburse auto owners that are dealing with the failing brake boosters. This is a safety issue that is not going away.

- Loxahatchee, FL, USA

While approaching stop light, brakes were extremely stiff. Would not stop. Excessive pressure was necessary to stop the vehicle, at which time the front brakes locked up. Independent auto shop indicated back brakes are not engaging and do not work. Full brake job was completed and worked for 3 weeks before repeat of same problem. Failure mileage 1st time 51,000; 2nd time at 51,500.

- Hilliard, OH, USA

2013 Ford Edge. Consumer writes in regards to customer satisfaction safety program 13N02. The consumer stated the vehicle was not included in the brake booster customer satisfaction safety program due to the manufacturer's date.

- Plano, TX, USA

The contact owns a 2013 Ford Edge. While driving 60 mph, the vehicle failed to stop when the brake pedal was depressed. The contact had to apply excessive force to the brake pedal to stop the vehicle. There was no warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The contact called whitmoyer Ford at (877) 280-7292 (located at 1001 E main St, mount joy, pa 17552) and informed them of the code the independent mechanic found. The dealer advised the contact to call the manufacturer. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 79,000.

- Mount Joy, PA, USA

I backed out of the drive and stepped on the brakes and the car didn't want to stop. The pedal was hard to push on. I had to stand on it to get the car stopped! I pulled back into the drive and it worked fine. Drove it around the block and it would work and then not work. Dangerous I was stopped at a stop sign and it stopped working and again I had to stand on the brake. I put the car in neutral and again it worked fine.

- Delaware, OH, USA

Brakes are not funtioning well they are very hard and make noice

- San Juan, PR, USA

The contact owns a 2013 Ford Edge. While driving, the vehicle failed to respond when the brake pedal was depressed. The driver had to apply excessive force to the brake pedal to stop the vehicle. There were no warning indicators illuminated. The vehicle was taken to team Ford Lincoln (905 brady ave, steubenville, oh 43952, (740) 283-4131) and test driven. The dealer diagnosed that the brake booster failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 104,407.

- Colliers, WV, USA

When I press my brakes my car will not stop I have put brakes on in the past 6 months so I know my brakes are good. Also while I am driving it just turns off in the middle of a turn. Also when I get gas it will never start right up it always takes me 3 or 4 times for the car to start

- Birmingham, AL, USA

Brakes grind when approaching a stop. Dealer advises this is normal and not a problem

- Near Bern, NC, USA

The contact owns a 2013 Ford Edge. The contact stated that the brake pedal became difficult to depress when approaching a stop. There was no warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the vacuum brake booster needed to be replaced. The vehicle was repaired. The contact called planet Ford 45 at (888) 501-9013 (located at 20403 interstate hwy 45, spring, tx 77388) and was informed that the VIN was not included in a recall. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 35,426.

- Houston, TX, USA

Brake booster hose has a leak. Brakes hiss when pressed and get spongy. If problem goes on long enough without being fixed, the vacuum leaks into the engine causing rpms to bog down when breaks are pressed for extended period of time (ex. At a stop light) and car stalls out.

- Portage, MI, USA

The contact owns a 2013 Ford Edge. The contact stated that the brake pedal was difficult to engage once depressed. When the brakes finally engaged, the vehicle came to a sudden stop. The contact stated that the failure occurred while driving at low speeds. The contact researched the failure and attributed it to the power boosters on the brakes. The contact stated that the vehicle was not included in a recall, but should be covered by an extended warranty of ten years or 150,000 miles. The manufacturer stated that the vehicle would be covered only if it were manufactured in certain plants. The dealer (leif johnson Ford, 501 E koenig ln, austin, tx 78751, (512) 454-3711) was contacted and stated that there was no recall and the vehicle was not covered under the extended warranty. The vehicle was not repaired. The failure mileage was 71,000.

- Austin, TX, USA

The brake pedal is very hard to push, the brakes hardly work, while pushing on the hard pedal the pedal will go part of the way down and then suddenly get soft and suddenly engage brakes jerking the driver and passengers forward.

- Hitchcock, TX, USA