10.0
really awful- Crashes / Fires:
- 10 / 0
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 51,831 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2013 Ford Edge. Consumer writes in regards to customer satisfaction safety program 13N02. The consumer stated the vehicle was not included in the brake booster customer satisfaction safety program due to the manufacturer's date.
- Plano, TX, USA
The contact owns a 2013 Ford Edge. While driving 60 mph, the vehicle failed to stop when the brake pedal was depressed. The contact had to apply excessive force to the brake pedal to stop the vehicle. There was no warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The contact called whitmoyer Ford at (877) 280-7292 (located at 1001 E main St, mount joy, pa 17552) and informed them of the code the independent mechanic found. The dealer advised the contact to call the manufacturer. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 79,000.
- Mount Joy, PA, USA
I backed out of the drive and stepped on the brakes and the car didn't want to stop. The pedal was hard to push on. I had to stand on it to get the car stopped! I pulled back into the drive and it worked fine. Drove it around the block and it would work and then not work. Dangerous I was stopped at a stop sign and it stopped working and again I had to stand on the brake. I put the car in neutral and again it worked fine.
- Delaware, OH, USA
Brakes are not funtioning well they are very hard and make noice
- San Juan, PR, USA
The contact owns a 2013 Ford Edge. While driving, the vehicle failed to respond when the brake pedal was depressed. The driver had to apply excessive force to the brake pedal to stop the vehicle. There were no warning indicators illuminated. The vehicle was taken to team Ford Lincoln (905 brady ave, steubenville, oh 43952, (740) 283-4131) and test driven. The dealer diagnosed that the brake booster failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and did not assist. The approximate failure mileage was 104,407.
- Colliers, WV, USA
When I press my brakes my car will not stop I have put brakes on in the past 6 months so I know my brakes are good. Also while I am driving it just turns off in the middle of a turn. Also when I get gas it will never start right up it always takes me 3 or 4 times for the car to start
- Birmingham, AL, USA
Brakes grind when approaching a stop. Dealer advises this is normal and not a problem
- Near Bern, NC, USA
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal became difficult to depress when approaching a stop. There was no warning indicator illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the vacuum brake booster needed to be replaced. The vehicle was repaired. The contact called planet Ford 45 at (888) 501-9013 (located at 20403 interstate hwy 45, spring, tx 77388) and was informed that the VIN was not included in a recall. The vehicle was not taken to a dealer. The manufacturer was notified of the failure and referred the contact to NHTSA. The approximate failure mileage was 35,426.
- Houston, TX, USA
Brake booster hose has a leak. Brakes hiss when pressed and get spongy. If problem goes on long enough without being fixed, the vacuum leaks into the engine causing rpms to bog down when breaks are pressed for extended period of time (ex. At a stop light) and car stalls out.
- Portage, MI, USA
The contact owns a 2013 Ford Edge. The contact stated that the brake pedal was difficult to engage once depressed. When the brakes finally engaged, the vehicle came to a sudden stop. The contact stated that the failure occurred while driving at low speeds. The contact researched the failure and attributed it to the power boosters on the brakes. The contact stated that the vehicle was not included in a recall, but should be covered by an extended warranty of ten years or 150,000 miles. The manufacturer stated that the vehicle would be covered only if it were manufactured in certain plants. The dealer (leif johnson Ford, 501 E koenig ln, austin, tx 78751, (512) 454-3711) was contacted and stated that there was no recall and the vehicle was not covered under the extended warranty. The vehicle was not repaired. The failure mileage was 71,000.
- Austin, TX, USA
The brake pedal is very hard to push, the brakes hardly work, while pushing on the hard pedal the pedal will go part of the way down and then suddenly get soft and suddenly engage brakes jerking the driver and passengers forward.
- Hitchcock, TX, USA
The brakes were in the beginning very hard to press down and then after pushing they went all the way to the floor with a hissing sound. It was very difficult and scary to drive as I didn't know if they were giving out. After doing research online it turns out this is and was a problem Ford knew about- the brake booster was bad. There was a recall for some vehicles, but obviously not all of them, because mine did not fall under the recall and I had to pay $757 to get this repaired.
- Grandview, TX, USA
Vehicle brake not stopping as normal. Brake seems to fail - need to press hard and almost crashed.
- Tampa, FL, USA
When you apply your brake, you don't know if the car will stop or not and suddenly the brakes will stop hard and throw the passengers against seat belt. It is almost a violent stop. Took to dealer and they said it is a common problem on 2013 Ford Edges. Brake booster is bad. Ford will fix some, but not all. Depends on your VIN#. no one can tell me why my VIN# eliminates me when it is covered on most others. Recalled on bulletin 13N02, but only on select VIN#'s even though everything is identical...make, model, year, problem.
- Summerdale, AL, USA
June 29, 2018 - brake pedal has to be pushed to floor to stop; July 2: brake booster replaced July 13: Problem began again; 7/17 air in line cleared; July 25: Problem began again - 7/27 brake booster replaced again: August 7: problem began again after driving 500 miles but 3 service departments of Ford dealers couldn't get me in to check it out at this date; I drove the car with the spongey brake - not knowing if the car would be able to stop or if the brakes would go totally out at any moment! 8/31 silsbee Ford service dept. Called to say I could bring the car in; on 9/7/2018 they called to say the car needs hcl module; as of 9/9 no replacement has been made awaiting decision by Ford. This is a dangerous problem which could result in accidents and/or deaths. It is a common problem affecting Ford Edges for 2013 - for the brake booster, master cylinder & hcu - module of the ABS! the vehicles need to be recalled for the ABS brake systems to be totally replaced before deaths result! Ford Edge owners are afraid to drive their vehicles! Ford Motor Company will lose future business as a result of the dangers from this issue! documentation of problem is attached.
- Kountze, TX, USA
When you push the brake pedal, you think you aren't going to stop, then it suddenly catches and throws on the brake, making a sudden stop. I went to Ford dealer and they say it's not covered by Ford even though many 2013 Edges are having the problem and are covered for brake booster failure. No reason for why some are covered and ours isn't. dealer wants $450, but doesn't have brake booster parts. I am afraid to drive this car now. Called Ford customer care and they issued an extended warranty coverage #13N02 for the brake booster problems in 2013 Ford Edge & Lincoln mkx. Our VIN number, however, is not covered. Ford customer service doesn't know why ours isn't covered, but still not willing to do anything for us. We have 55,000 miles, so our regular warranty has expired.
- Summerdale, AL, USA
The contact owns a 2013 Ford Edge. While the contact's wife was driving 20 mph, the brake pedal was depressed, but failed to operate as intended. Autonation Ford margate (located at 5401 w copans rd, margate, fl 33063, (954) 644-4976) was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 52,000. The VIN was not available.
- Boca Raton, FL, USA
Power brake booster failed. I was moving and tried to stop and had a difficult time stopping. Break peddle could not be pushed. Ford is aware of the issue (see Ford service bulletin 13N02). Although my vehicle is the same it does not fit under the service bulletin. This is a very dangerous cituation. It almost made me pull into on coming traffic. I was stopping at a stop sign before pulling on to a state road where traffic was going 55 mph. Tri- state Ford in amarillo Texas confirmed the booster was bad just like described in the service bulletin 13N02. I am paying almost $600 to fix something F has acknowledged is a problem after I almost had a wreck. Why did I not get a letter to tell me of the possible problem. Why did I almost have to have a wreck to discover what Ford has known for years?
- Canyon, TX, USA
Brake booster. Brakes began to make a hissing sound when pressed, and became very difficult to push down when needing to brake. I took my vehicle to the Ford dealership and was told the brake booster was faulty and there was a hole in the diaphragm. Cost to me would be $1000 and was told not covered under warranty. After researching this issue, there was a Ford recall issued for this problem on 2010-2013 Ford Edges, but only for vehicles manufactured during a certain time period. After reading, there are hundreds of other Ford Edge owners with the same problem and have been told there vehicle is not covered under this particular recall and the cost would be out of pocket for them as well. Ford is taking no responsibility for the brake issue on a part they already know is faulty.
- North Little Rock, AR, USA
- Hilliard, OH, USA