The brake booster has failed on my vehicle. I contacted Ford. They advised me they are aware of the problem on this make and model, but my vehicle isn't covered. I need to know why Ford refuses to repair the brakes on my vehicle when they know there is problem. Ford issued a customer satisfaction program to cover certain vehicles. But refuse to cover other vehicles of the same make and model with the exact same defect. The brake booster has failed on my vehicle, making unsafe to drive. Ford will not cover the repair. The vehicle has 48.000 miles on it.

- Tulsa, OK, USA

Takata recall my 2013 Ford Edge has been experiencing issues with the door. It constantly tells me my door is open when it is in fact closed. The lights stay on and if I try to drive the car it gives me a warning saying shift to park and that the door is open. It's been happening continusly and sometimes the door won't lock at all. It normally happens when I'm in park but as of recently it's happened as im droving. I'm also having issues with my brakes hitting the floor and my car excellerating instead of slowing down when the brakes are pressed...this normally happens on a freeway when I'm driving at high speeds.

- Houston, TX, USA

The contact owns a 2013 Ford Edge. While operating the vehicle, the brake pedal became difficult to depress. When the brake pedal was depressed, an abnormal sound was heard. The failure occurred without warning. The vehicle was taken to an independent mechanic and the brakes were replaced; however, the failure recurred. The vehicle was returned to the mechanic where it was diagnosed that the brake booster was defective and needed to be replaced. The dealer was not contacted. The manufacturer was contacted, but did not assist because the VIN was not included in a recall. The failure mileage was 65,000.

- Macedonia, OH, USA

Brake booster failure. 2013 Ford Edge sport. I hear a hissing coming from my brake pedal when it is depressed. Also the pedal is either hard to depress and/or will fade to the floor. When I noticed the failure I was traveling in city traffic. I nearly rear ended a vehicle, trying to get my vehicle to stop. I saw there was a customer service program # 13N02 for 2010-2013 Ford Edge's. for some reason mine was not included, but has failed the exact same way. I am responsible for the cost of the repair.

- Ostrander, OH, USA

My wife was operating her vehicle and nearly had an accident on 6/17/18 being. One by she took it to midis muffler and brake to investigate the problem. They performed a check and advised it was the brake booster and there was a recall, extended warranty through the Ford, we immediately contacted apple Ford in lynchburg va, they didn't express and concern and we're hesitant to do anything because we didn't buy the vehicle thru their dealership, after going back and forth and getting no where we hung up. We then contacted berglund bedford, va we bought the vehicle there and they also serviced it for 5 years, we again. Got extremely poor customer service, th they wanted to charge us to diagnose the problem, which was done for free at the other shop, they expressed no concern, gave us a service date one and a half weeks out. We spoke with the manager name brian whom also didn't care and said we drive it at our risk. A main issue all the years they services it the problem was known and they did nothing, we even had the brakes checked and serviced in Oct 2017. They chose to let an extremely dangerous situation occur.

- Goode, VA, USA

I have a 2013 Ford Edge, brakes go to floor but not all the time. 1 St time I had booster done under recall Dec 2016 mileage 59080, 2 nd Oct 2017 brakes did it again mileage 66982, put another booster in under recall. Dec 2017 mileage 68078 happen again, this time the dealer check out the hold brake system (the slide, calibers etc.) everything ok. June 2018 happen again mileage 71926. I did have an auto repairman try and it went to the floor on him as well. I spoke with Ford about it Ford gave me a case # cas- 15014600 said I needed a dealer to check it again. I went to prime Ford in auburn MA (the same as the other 3 times), they checked it and could not find and thing wrong, they asked me to leave it for a couple of days which I did and they still could not find a problem. I know it is not the master brake cylinder because when they changed the booster they would have notice leakage. Prime has gone over the whole brake system made sure everything works ok. My problem is you don't know when this will happen, I looked on car problem site and saw where the Ford Edge has had over 300 brake problems and some of the those had the same problem. But what happens now if you need to stop real quick and it happens? car was moving around 30 - 35M/H when you go to stop.

- North Grafton, MA, USA

Brake booster failure at 88000 miles. Abrubt onset of hard brake pedal with slow braking response. Very hard pressure application would eventually stop car. Apparent recall on same part but Ford is not covering repair cost.

- Stewartville, MN, USA

My vehicle has the exact same problem with extended warranty for Ford bulletin 13N02 and Ford wont cover cost of repair. Bulletin states year 2013 and vehicles built at Oakville plant in Canada. I feel my safety repair should be covered, yet I had to pay $480 out of pocket. Ford has not been able to tell me why it not being covered

- Dayton, OH, USA

Backed out of driveway and had to pump/floor brakes to get stopped! on main street in front of a school! new brakes had been put on a couple months prior. Had them checked by mechanic that put them on.

- Eddyville, KY, USA

The power brake booster has failed at 69000 miles. This failure is consistent with failures Ford has fixed on the Ford Edge manufactured prior to March 28, 2013. My car was manufactured in may of 2013. I do not feel that Ford resolved the issue with the brake booster failure. This creates a dangerous driving condition with the large amount of pressure required to stop the car. In several cases, I was unable to stop the care safely. Ford issued a service notification for the vehicles manufactures prior to March 28, 2013, - 13N02. I feel that the issue was not addressed and continues past that date.

- Cincinnati, OH, USA

When coming to a stop light my breaks became spongy and hissing when pressed and is hard to push down as if I had no breaks at all and air was coming out of them. I was not prepared for this. I had my kids in the car but luckily I was going the speed limit and was away from any other cars. My kids were in the car with me so it added a little anxiety for me. This happens now all the time. I called the Ford dealership they said it sounded like the break booster they asked for my VIN since the 2013's have been recalled. He checked it and said yes yours was recalled so we made the appointment. I dropped it off then an hour later they called me back and said I am sorry but they have not recalled the Ford Edge with my VIN as of yet just the vins before mine and I would have to pay to have it fixed and to come pick it up which I did since that didn't seem ok to me? how does that happen its the same problem. This is unsafe and definitely a big problem the Ford dealerships are seeing. The Ford manufacture knows of this issue so I am not sure why they are not taking ownership and fixing all the cars.

- Stockton, UT, USA

A loud grinding noise when I brake. Sounds like it's coming from the rear of the vehicle. It it intermittent so when I took it to the dealer they could not replicate the noise.

- Hampton, VA, USA

The contact owns a 2013 Ford Edge. While traveling at high speeds, the brakes seized and the vehicle made an abnormal sound when accelerating. The failure occurred without warning. In addition, the door ajar warning indicator illuminated even when all the doors were closed. The manufacturer was notified of the failures. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 62,000.

- Ozark, MO, USA

The contact owns a 2013 Ford Edge. While driving approximately 40 mph, the brake booster power seized and the driver was unable to stop the vehicle immediately. The contact took the vehicle to denton Ford (located at 1207 double hills rd, denton, md 21629, 877-861-7041) where it was diagnosed that the brake booster needed to be replaced. The technician stated that the brake booster was out of warranty. The manufacturer was made aware of the failure and stated that nothing could be done. The vehicle was not repaired. The failure mileage was approximately 125,000.

- Greenwood, MD, USA

While putting on the brakes and turning, the brake pedal went all the way down and stayed like this for quite some time. It still brakes but it pulls to the right when done so. It is very annoying, but it is a safety hazard. I heard there was a recall on this action but when I took it to the dealer they said it was not covered. This is definitely a factory defect and I would hate to get in a court action with Ford if anything happens. This mystery happened twice so far.

- San Juan, PR, USA

The contact owns a 2013 Ford Edge. While depressing the brake pedal, an airy hissing noise was present and the brake pedal extended to the floorboard. On one occasion, the engine stalled and a message displayed, indicating that not enough air had entered the engine. The failure was not diagnosed or repaired. An unknown dealer was notified and did not assist. The manufacturer was not notified. The failure mileage was 59,600. The consumer stated the vehicle was repaired.

- South Milwalkee, WI, USA

Driving in the city, pressed on the brakes to stop at a light but the pedal was soft, had to push pedal all of the way to the floor in order to stop. Very scary, fortunately I was near my home, pedal remains very soft.

- Fairview, TX, USA

Brake booster failure. Hard to stop, hissing noise, hard to back up, at idle when at stop light car cuts off, if at stop sign for too long with foot on breaks car shakes then cuts off, can't make sudden brake or car jerk and then is hard to stop, air pressure noise when applying breaks. When driving at speed while turning and trying to break to slow down, car won't slow down. Break peddle extremely hard when breaking.

- Fort Worth, TX, USA

When I go to put my car I park and take my foot off the break the car will roll forward several feet or if I am on a hill it will roll backward several feet. When I am driving on the highway the car will just stop accelerating at 80mph. On several occasions I was trying to get around a truck and the car just stopped accelerating almost causing an accident.

- Grovetwon, GA, USA

The breaks go out they get spongy or no power this issues starts and stops I never know when its going to happen this has been going on for 3 months now also the car smell like eggs from time to time

- Byron, GA, USA