The contact owns a 2013 Ford Edge. The contact stated while his wife was driving approximately 60 MPH and as she was slowing for traffic, she had to depress the brake pedal very hard in order to stop before crashing into the traffic ahead of her vehicle. The contact stated his wife had not noticed any warning lights. The contact had driven the vehicle to a local dealer where it was diagnosed and determined that the brake booster needed to be replaced. However, the dealer advised the contact that the manufacturer's "Customer Satisfaction Program" number 13N02 extended warranty had expired. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 100,000.

- Glendale, AZ, USA

The contact owns a 2013 Ford Edge. The contact stated that while attempting to apply the brake, the brake pedal went to the floor and failed to stop the vehicle. The contact stated that the vehicle was slowing down but not as designed. The contact pumped the brake pedal and turned the steering wheel to avoid crashing into another vehicle was stopping. The contact stated that while idling at a traffic light, the vehicle shut-off. The contact stated that the vehicle had to be shifted into park while stopped at a traffic light to prevent the vehicle from inadvertently turning off. The contact stated that the check engine, brake failure, and low oil warning lights were illuminated. The door latches also failed to lock the vehicle whenever the vehicle was started. The doors would suddenly lock or fail to lock as the contact continued to drive. The contact stated that she was unable to manually lock the doors occasionally. The contact took the vehicle to the dealer who diagnosed that the door latch and the brake booster needed to be replaced. The brake booster, master cylinder, vacuum hose, two unknown sensors, and brake fluid were all replaced. The manufacturer was made aware of the failure and confirmed that the mileage was past the limit for the extended warranty. The approximate failure mileage was 165,000.

- Camp Springs, MD, USA

My brakes started feeling like the pedal went to floor, or if needed extra break at a light, there was none, took to get brake pads at 57,000 miles on tues and was told pads were fine but something bigger. I drove it 4 miles away to Moyer ford and dropped it off, after researching internet, it appears this break booster is a major issue with 2013 edge. $875 later, 2 days later, I now can drive my car. My research shows this issue will likely return, I want my vin reported with this issue.

- Foley, AL, USA

Brakes went completely out

- Mineola, TX, USA

The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal extended to the floor causing the stopping distance to be extended. The vehicle was taken to an independent mechanic who replaced the brake pads and brake rotors and bled the brake lines; however, the failure persisted. The cause of the failure was not determined. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 55,000.

- Annandale, NJ, USA

Hissing noise while depressing the pedal and also experience a "spongy" pedal feel with a noticeable effect on braking performance car keeps rolling

- Sacramento, CA, USA

The contact owns a 2013 Ford Edge. The contact stated there was a recall for brakes booster in 2019. The contact stated while driving approximately 35 MPH, the brake pedal was depressed; however, the contact felt as though the brakes were slipping. There were no warning lights illuminated. The contact related the failure to Ford Customer Satisfaction Program: 13N02. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 121,000.

- Dayton, OH, USA

Has bad Brake booster. Call Ford Corp, explaining the issue because has a extend service warranty 113N02, and the answer was that my vin did not qualify no matter was under the specifications of the bulletin. The vehicle is a danger to drive has slow brakes or no brakes at all.

- El Monte, CA, USA

My 2013 Ford Edge has (in the past year) had the Master Cylinder and the Brake Booster replaced to correct various problems with braking system and loss of pressure. I currently have the vehicle in the shop (Pittsville Ford) to repair the "wrench" indicator light causing a loss of engine power when the wrench light is illuminated. This appears to be a Throttle Body error that is currently listed under CAS # 38134291 Talking to the service representative last night they indicated that the vehicle was unsafe to drive given the current condition (and actions) of the brake pedal. It currently has what they call a soft brake pedal. None of their techs will even drive the vehicle so they cannor diagnose the issue from CAS # 38134291. The dealer advised me to initiate another critical safety complaint about the "soft Brakes.

- Ocean View, DE, USA

I have been having trouble stopping my vehicle. I thought it was just time for a brake replacement so I had them changed at Firestone and I was told that was only part of the problem. I was told my car was showing a recall for my brake booster part through Ford and that the dealership would have to fix it. I've called multiple Ford dealerships and also customer service and they are all telling me there are no recalls attached to my VIN. After calling back Firestone I was told they still could not fix it because my VIN was still showing them a recall for the brake booster. I called Ford customer service to tell them and was told there was nothing else to do because my VIN was not showing a recall. I am having to continue driving unsafely in my car. The recall number I was given is 13N02.

- Augusta, GA, USA

i BOUGHT MY CAR USED FROM DEALERSHIP WHEN I WAS ABOUT TO HAVE MY BABY. SUV WAS FINE UP UNTIL A FEW MONTHS AGO. I WAS DRIVING AND MY BREAK PEDAL WAS MAKING A SQUEEKING, SQUEALING SOUND EVERYTIME MY FOOT WAS ON THE PEDAL. NO MATTER WHAT IT MADE THAT NOISE ENTIRE TIME WHILE DRIVING DAY IN AND OUT. THE BREAK PEDAL WOULD EITHER BE VERY LOOSE TO THE FLOOR OR EITHER IT WOULD BE SO HARD I COULD NOT PUSH IT DOWN. IVE ONLY HAD VEHICLE 5 YRS AND JUST REPLACED BREAKS. NOW I HAVE TO USE BOTH FEET TO PUSH DOWN ON BREAK PEDAL TO STOP. MY CHILD ISN'T SAFE SO I DRIVE SLOW EVERYWHERE NOW. MECHANIC WHO DID BREAK PADS SAID IT WAS THE BOOSTER GOING OUT. SAID FORD HAS SO MANY PROBLEMS AND ISSUES HAPPENING WITH BREAKS/BOOSTER/MASTER CYLENDER. I AM A SINGLE MOM WHO DOES NOT HAVE MONEY FOR COSTLY REPAIRS LIKE THIS. I JUST PAID OFF IN FULL THIS VEHICLE AND NOW THINKING I COULD HAVE USED THAT MONEY NOW FOR THIS PROBLEM. MY VEHICLE IS ONLY 9 YRS OLD. I NEED A MIRACLE. THIS SHOULD BE TAKEN CARE OF BY FORD AND A RECALL ISSUED FOR BREAK ISSUES INCLUDING BOOSTER AND MASTER CYINDER.

- La Porte, TX, USA

On occasion the brake pedal would go to the floor. It has been very unsafe because at first it might happen only once every 2 months. After several times of happening, took to dealer and diagnosed with a abs control assembly bad. Been told 2400 of abs module are on backorder. Cannot drive car and has been at dealership for 2 months. If there are that many of this component on backorder, Ford should be issuing a recall due to real safety issues with vehicle.

- Evergreen Park , IL, USA

The contact owns a 2013 Ford Edge. The contact stated while his wife was driving 55 MPH and depressing the brake pedal, there was an abnormal noise before the brake pedal became rigid. The contact stated no warning light was illuminated. The contact stated that the braking distance was extended while depressing the brake pedal. The contact took the vehicle to local dealer, where it was diagnosed with needing the brake booster to be replaced. The vehicle was repaired. Upon investigation, the contact associated the failure with Manufacturer Communication Number: 13N02, however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 59,000.

- South Point, OH, USA

Brakes started with a hissing noise, now they are super hard to push, I have to push them to the floor to get my car to stop. I'm scared to even drive my car as it takes a lot to get it to brake and god forbid if someone or thing jumps out in front of me I won't be able to stop quickly. Was told its the brake booster and its a known issue with the edge, so I dont understand why they haven't had a recall! I would have never bought this vehicle if I would have known i wouldn't be able to safely brake!

- Montgomery, PA, USA

Brakes stopped worked. Brakes are spongy. Brake fluid started spewing. Per the ford recall with the brake hose, this should be included.

- Circleville, OH, USA

The vehicle has spongy brakes, it takes more time to stop. This problem is in crescendo and it has been affecting it for a while. You have to pump them to ascertain it will stop. I have seen other owners complaint about the same problem. My 2013 Ford Edge Eco Boost only has 55,993 miles several times we have verified that it does not consume brake liquid, pads are ok.

- San Juan Pr, PR, USA

The contact owns a 2013 Ford Edge. The contact stated while reversing out of a parking lot, the brake pedal needed to be depressed extremely hard to stop the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the power brake booster had failed and needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and the contact was transferred to the FTC. The failure mileage was 89,250.

- Peoria, AZ, USA

The brake pedal is soft, and have to press to the floor to stop. It's full of fluid and has no leaks. This problem came up a couple of months ago and the fluid was a little low so I topped it off. It did it again today, but the fluid is full.

- Corpus Christi, TX, USA

The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the brake pedal was extended to the floorboard with the braking distance being extended. The vehicle was taken to the local dealer who replaced the brake master cylinder and bled the brake lines however, the failure persisted. The contact indicated that a Manufacturer-??s Campaign for the brake booster was also listed for the vehicle. The manufacturer was not yet notified of the failure. The failure mileage was 77,000.

- Scottsdale, AZ, USA

Brake pedal goes to floor and gives feeling it won't stop. Have taken car to Ford dealership 3 times and they replaced master cylinder, brake booster. It would only last a couple weeks then brake to floor again. Took it to another mechanic who had it for 2 weeks. He said he tried everything and can't fix it. The parking brake light won't go off along with the traction light and abs light. This Ford model is a money pit. Plastic pieces for wiper wash in hood disintegrated, door ajar is a constant frustration, and blue Ford emblem faded to ugly. The brake problem has been going on for 4 months now.

- Tunas, MO, USA