10.0
really awful- Crashes / Fires:
- 10 / 0
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 56,907 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I was told once that body control module wàs bad then I call to get it replaced and they said it wasn't bad. Windshield wipers go when they want then sometimes they won't work at all. Windows will roll down when rolling up or roll up when rolling down. Radio has been delayed. Sometimes definitely not eco boost. Pushes slower than my grandma's 1999 Buick. Brake boost was replaced in July ànd now again I have no breaks whatsoever I have to drive with the emergency brake
- Owensboro, KY, USA
The Brakes on my 2013 Ford Edge failed resulting in an accident with my 17 year old son on 1-11-22. The pedal was pressed all the way down, and only the emergency break stopped the vehicle. When pressing it brake, it was as if there were no brakes whatsoever. We had a total brake job done on 8-6-2021. on 9-19-21 the car would hardly come to a complete stop, same issue that my son encountered. The pedal would go all the way down and the pedal would hiss during this time. We had the brake booster replaced. So in a span of 1 month and an half we spent $1,600.25 only for the issue to occur again to put my sons life and others at Risk. I have been doing some research and this is a common issue with this particular vehicle. Ford did do an partial recall of this apparently, but our vehicle was not part of this. There are many instances of the Ford Edge having this exact same problem that Ford does not seem to want to address. This car is unsafe. We will be selling this back to the dealership as we are not comfortable to drive it. There are many parts to the brake system that can cause this from the Power Booster, the ABS injector and the Master Brake Cylinder. There are many instances where this is a very intermittent problem. The issue occurs, and then the mechanics can't find anything wrong. there are hundreds of testimonies online for this vehicle and the issues that it has.
- Plymouth, MI, USA
When driving at normal speed (30MPH) break pedal is very soft and goes to floor before stopping the car. Same problem occurred in August 2021. Hampton Ford dealer replaced the booster system which solved the problem temporarily. Problem returned on 12/27/21. Very dangerous. The ABS light has not come on. Dealer has no appointments until 1/18/22.
- Seabrook, NH, USA
While travelling at around 50 MPH, I had to quickly apply the brake pedal due to oncoming stopped traffic. The brake pedal went to the floor and vehicle would not slow down. I continuously pumped the pedal and had to abruptly switch lanes to avoid rear-end collision with the car in front of me. Then after abruptly changing lanes a truck almost hit me. I pumped the brakes until the vehicle slowly stopped. This is not the first time it has happened, and I doubt it will be the last. This problem seems to occur when I have to suddenly come to a stop.
- North Richland Hills, TX, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds, the brake pedal would intermittently depress to the floorboard without warning. The contact had initially taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. The failure continued and the contact received a notice from emissions that the brake booster had been placed under an extended warranty. The contact's husband then called the dealer who informed him that unless the failure occurred while in their possession, they could not offer any assistance. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
- Sun City, AZ, USA
Continue to experience the soft brake pedal / loss of brakes / pedal to the floor without warning. Warning Collision lights continue to flash off and on. Has been checked by Ford several times and none can figure out the issue.
- Rayne, LA, USA
My 2013 Ford Edge had 44,882 miles on it. With no warning or lights, car was difficult to stop. Hissing noise when brakes applied. Very scary! Took it to Ford dealership. They charged me $167 to diagnose the problem as power brake booster, and said it would take 3-4 weeks to get the part. Ford knows there-??s a problem (N102) and supposedly it-??s covered for 10 years or 150,000 miles, but I was told that mine would NOT be covered. I took it to an independent repaIr shop. They were able to get the part in three days. It cost me $993.28 to have it repaired. VERY DISAPPOINTED with Ford!! This is a SAFETY ISSUE!, Thank God I wasn-??t on a highway when it happened! Is Ford waiting until someone gets killed?
- Tinley Park , IL, USA
Well driving under normal operating conditions at the posted speed limit of 45 mph I was cut off and apply the brakes rapidly to avoid a collision, at that moment the brake pedal lost its firmness and depressed slowly to the floor with limited breaking ability. After the incident I pulled to the shoulder and noticed that the brake pedal continue to sink to the floor with little to no resistance even after placing in park, shutting down and restarting the vehicle. This condition still persists after break bleeding and checking the entire brake system, my safety was in jeopardy due to the fact that I had limited braking ability and the pedal continue to sink to the floor with no resistance. This has not been evaluated by a dealership or independent mechanic as of this writing and the problem has not been reproduced also there-??s been no reports to my insurance, police, the manufacture or any other parties and there were no warning lights, diagnostic trouble codes, or any other Indication as to there being a faulty system or failed ABS pump, master cylinder or hydroboost
- Lake Havasu City , AZ, USA
The contact owns a 2013 Ford Edge. The contact stated that while depressing the brake pedal to stop the vehicle, the pedal extended to the floor and the braking distance was extended. Additionally, the brake pedal felt spongy when pressed. The vehicle was towed to an independent mechanic who was unable to duplicate the failure. The mechanic indicated that a hissing sound was present while depressing the brake pedal. The vehicle was not repaired. The local dealer and manufacturer were notified of the failure. The failure mileage was 114,000.
- Cumming, GA, USA
my car would not stop when i tried to stop. I tried stopping a second time and the brake pedal went to the floor. i have another replaced the brake booster 2 years ago and now they are saying it is the hcu unit. my car was under recall for booster but mine was not covered as it was made in nov i understand the recall was for 2013 made before May. I had the same problem.
- Yukon, OK, USA
i went to stop and the vehile did not stop but continued to roll. I tried stopping a second time the vehile break pedal went to the group. I then had the car towed in to the shop.
- Yukon, OK, USA
When applying the brakes on my 2013 Ford Edge the brake pedal sinks to the floor (soft fading pedal). This always occurred following a quick hard stop, such as is required to avoid an animal or other unforeseen road hazard. Deliberately pushing the brake pedal with another quick, hard application (i.e. slamming the brakes) would then alleviate the soft pedal issue temporarily, only to have the entire scenario repeat itself. There are no warning lamps, messages or indications that there is a problem. The service department at Sunrise Ford in Fort Pierce, FL confirmed the problem and replaced the brake booster in accordance with Customer Satisfaction Program 13N02 (occurred on 3/5/21 at 81, 896 miles). Replacing the brake booster did not fix the problem. In fact, the soft fading brake pedal sinking to the floor is now continuous, and happens upon every brake application. This most definitely is a safety issue that endangers the vehicle occupants and all others on the road in the vicinity to include pedestrians. It puts everyone at risk because a soft fading brake pedal that goes to the floor delays the braking action of the vehicle, hence a longer stopping distance and possible collision. I have an appointment with the Sunrise Ford Dealership and I have stopped driving this vehicle until the manufacturer/dealership can provide a solution. A manufacturer safety recall is absolutely necessary.
- Port Saint Lucie, FL, USA
Bakes Booster and Cylinder has to be replaced. When hitting brake pedal doesn't stop car immediatedly and goes very low. Have to step on brake several times for car to start. There seems to be a lot of complaints against 2013 Ford Edge for brake problems.
- Desoto, TX, USA
While turning into a driveway and applying the brake pedal, the pedal traveled to the floorboard, felt spongey and made a hissing sound. The vehicle is currently at the mechanics and was informed that it was not the master cylinder and is now looking to replace the brake booster. No service lights came on; there was no warning at all.
- Orange, CA, USA
When my check engine light came on I took my 2013 Ford Edge to my regular mechanic. I was having problems with the brakes causing the car to stall when stopped with my foot on the brake. It was also difficult to stop since the brake pedal would not engage & when it did it went to the floor. It was the brake booster which I paid $966 to have repaired. I later learned that this was under a Ford recall 13N02 for 2010-2013 Edge however my vehicle was not covered because apparently it wasn't built in the Oakville plant!! I feel this should be covered regardless of where my vehicle was built since the issue involves the exact problem described in Ford's "customer satisfaction program 13N02"
- Saint Bonifacius, MN, USA
The brake pedal is going all the way to floor and struggles to stop the car. With no brakes could cause a major accident. Don't trust driving the car. Has not yet been taken to mechanic or dealer. Research recalls and issues and sounds like this has been a major safety issue that Ford Motor Co. has tried to avoid with some Edges built in that year. Again, no one has inspected the vehicle yet but has ALL symptoms of the posted recall. There was no warning lights.
- Roberts, WI, USA
I had to make an emergency stop and my brake pedal went down to the floor. I am being told that the ABS Module and Hydraulic Control Unit need to be replaced at a cost of $2,550.
- San Diego, CA, USA
The ABS Hydraulic Control Unit went bad in my car. i made an appointment with ford thinking that it was the brake booster because it-??s listed as a problem with those cars but it ended up not being that. i was driving and was cut off and brake checked and when i went to slam on my brakes they went straight to the floor and luckily i was able to swearve and miss intime. ford told me what the problem was and they will be fixing it for over $1200. i read multiple entries of people with the same car having this problem and even with serious injuries as well and this is a very dangerous saftey issue. i checked all my system lights and the section for the brakes still said OK just like all the other categories. the fact that the car can-??t even recognize the problem makes it so 100x worse. this was the scariest experience i-??ve ever had and was able to come to a stop off an exit with my e-brake. this needs to be addressed, how many more people need to wreak and get hurt before it gets taken seriously. this needs to be recalled.
- Spring Hill, FL, USA
Brake pedal would go partially down when applied and then stop, allowing vehicle to continue moving, rather than stop.
- Zanesville, OH, USA
- Monrovia, CA, USA