10.0
really awful- Crashes / Fires:
- 10 / 0
- Injuries / Deaths:
- 14 / 0
- Average Mileage:
- 55,223 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
At mileage 99,229 I was told by the mechanic shop that the ABS hydraulic system needed to be replaced. I was having issues with the brakes not responding properly when coming to a stop and the brake pedals would have to be pushed down to the floor in order to come to a complete stop. This was indeed a safety concern for me. No warning signs appeared on my dash & even while using the system check option on the dash, it would read Brakes are ok.
- Scottsdale, AZ, USA
The brakes got extremely weak and spongy and don't slow car down fast enough, the master cylinder in the brake booster causes this issue, the 2013-2014 F-150 trucks had the same issue as the 2013-2014 Ford edge.
- Elgin, SC, USA
While making a right turn and using the brakes at the same time, the brake pedal goes to the floor all at once. Then I pretty much have no braking at all. Goes to the floor and slowly comes to a stop.It went to 4 different shops because none of them could find a problem. No warning lights on dash. No codes showing up. Brakes bled, booster and master cylinder replaced and it still went to the floor. My insurance was contacted and the booster had extended warranty. I watched videos on Youtube and saw where mechanics found out it was due to the ABS pump unit. Valves are sticking inside this $500 part. I went in reverse about 15 mph and slammed the brakes, the pedal came back up and felt fine for a few months. It has now happened again and I cannot get the pedal to return this time. I am retired, disabled and on a fixed SS income with no savings and cannot get this fixed without getting a loan. Personally, I think this should be a recall, because if you research Edge forums and Youtube you'll find it happens a LOT. I love my Edge and want to keep it, but not without brakes. I've been driving it scared and real slow just to go to appointments. It's dangerous, but I have no other way. The ABS module is at fault. If I were younger I could tackle this myself and save labor cost, but I have COPD and NSCLC, on oxygen. Please, research this.
- Washington, IL, USA
i would come to a stop and all of a sudden i would have to press all the way down on brakes to the floor for the car to stop. I took the car and got the master cylinder replaced. 5/2/2002 and now on 6/22/2022 the brakes did not work again, so i took back to machanic, he then checked the brake pads, brake oil all was working fine. There are no codes on the dash. I am very worried if I am on the freeway this could happen and I get in a serious accident. I did call the ford dealer here in town and just to diagnose they charge $160
- Hemet, CA, USA
Brakes are not working right I have to push them to the floor and it does not feel like it is going to stop!! After looking this up on the internet it is happening to numerous people!!
- Le Roy, MN, USA
spongy brake pedal, hissing noise while depressing brake pedal, brake pedal goes to floor. no warning lights. engine kills while depressing brake pedal.
- Ramsey, Mn, MN, USA
The break booster is failing on this vehicle. I understand that there have been similar issues with other Ford vehicles including recalls. I am wondering if recalls for this issue will be extended to this particular model?
- Highlands Ranch, CO, USA
The brake booster has failed on this model of Ford, and Ford has not acknowledged that this vin # associated with this model of Edge. There are some models of 2013 Ford Edges that they did repair under their CSP program. I feel like they need to extend their coverage across other 2013 Ford Edge vehicles, because other users are experiencing the same thing.
- North Richland Hills, TX, USA
I heard a hissing and when I applied brakes they were spongy and went all the way to the floor. I had to pump them a lot to come to a stop. Very scary. I was told my vehicle was not included in the service bulletin. There are a lot of Ford Edge owners that have had to replace the brake booster but no reimbursement or help from Ford. They are excluding more vehicles with this problem than including. Brake boosters are not a common thing to go out unless you own a for Edge. This needs to be made a must for Ford to replace these.
- Oklahoma City, OK, USA
The adaptive cruise won-??t work, traction control, abs brake warning lights stay on. Ford won-??t assist or assume in the responsibility.
- Piedmont , AL, USA
The contact owns a 2013 Ford Edge. The contact stated while depressing the brake pedal to stop the vehicle, the pedal extended to the floor with a hissing sound. Also, the brake pedal was very slow to retract. The vehicle was taken to the local mechanic who changed the rear brake pads and brake rotors however, the failure persisted. The vehicle was reexamined and diagnosed as having a faulty brake booster. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The failure mileage was 55,320.
- Santa Ana, CA, USA
The contact owns a 2013 Ford Edge. The contact stated that the brake pressure would fail causing the contact to have to excessively depress the brake pedal before the vehicle came to a stop. The vehicle's timing before coming to a complete stop had also increased. The failure occurred intermittently when on an incline, however, the occurrence had increased. The dealer stated the failure related to a service bulletin regarding the replacement of the brake booster failed however the vehicle had not been repaired. The manufacturer was made aware of the failure however confirmed that the VIN was not included in the service bulletin. The failure mileage was 84,900.
- Rio Rancho, NM, USA
We purchased a 2013 Ford Edge less than a year ago. Brakes went out. The pedal goes all the way down to floor and makes a hissing sound. I researched online and this is the case for hundreds of 2013 Ford Edge owners. Please look this up on carcomplaints.com This is a life or death safety issue. Our vehicle rolled through a stop sign because the brakes didn't stop us. I'm so worried that I can't have my children ride in this vehicle with me. There was a 13N02 for 2013 Ford Edges replacing the brake booster but not all 2013 ones. My wasn't included. There were no warning lights prior to brakes giving out and they are now so bad. They brake pedal is so low to the floor. I have an appointment on the 6th. They said that this is a known issues with Ford Edges but no recalls have been issued by Ford. Please Talk to Ford so they can issue a recall. There are hundreds of people online with this same problem. Brakes are the scariest issue to have with a car. I don't want hurt/killed.
- New Richmond, WI, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made a hissing noise while the brake pedal was depressed. The vehicle was taken to the dealer where it was diagnosed with a tear in the brake booster. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The contact related the failure to NHTSA ID Number: 10054925 (Service Brakes). The failure mileage was approximately 75,000.
- Aubrey, TX, USA
The brake booster failed, just as is outlined in Ford's Customer Satisfaction Program #13N02, NHTSA #10054925. Ford claims my vehicle was built outside of the dates covered in the CSP and therefore, does not qualify for the warranty extension of the CSP. The booster failure I experienced is identical to that described in the CSP, so it seems obvious that there are more vehicles affected than Ford claims.
- Savoy, IL, USA
The afternoon of Friday, March 25, 2022 I was driving over Balcom Canyon and my brake pedal went all the way to the floor with no response! In my almost 30 years of driving I have NEVER experienced something so terrifying! I literally could've died (or caused a collision with another person, endangering everyone involved). I immediately took my car (2013 Ford Edge Limited) to the dealership where I purchased the vehicle (Valencia). They tell me it's the HCU (Hydraulic Control Unit) and will cost me $2,000 to replace! This is an OBVIOUS safety issue and a matter of life or death. Upon doing more research, I have discovered that this is an ongoing issue with Ford vehicles and I feel it is UNACCEPTABLE to allow people to be put in these types of situations KNOWING of this defect! And to not recall/repair the issue"! Shame on Ford! Something needs to be done. They are putting everyone's lives and safety at risk! I purchased my car new on Labor Day 2013 so I've had it 8.5 years BUT it only has 42,000 miles on it! And it is very well-maintained and in immaculate condition. There were no warning lights or sounds or anything. Just no brakes. On a CANYON road! I feel this is absolutely unacceptable and now I am not even comfortable driving my own car anymore! I was already a bit of an "anxious" driver but now I'm totally traumatized and feel I can't trust my own car's braking system"! Just crazy! Please do something about this NOW
- Saugus, CA, USA
Hard brake pedal on trying to stop. Takes a lot of pressure on brake pedal to stop.
- Elmwood, WI, USA
Brake pedal intermittently goes to the floor when attempting to stop. The brake booster was replaced by dealership under wgat they called a recall but received vehicle back with the same issue. Dealership is now stating Hydraulic Control Unit is the issue noting repair cost 1,700.
- Beaufort , SC, USA
The brake booster and master cylinder failed on my 2013 Ford Edge, which required extreme applications of pressure to the brake pedal to bring the car to a complete stop (the brake pedal would either sink to floor when being depressed or become extremely stiff when attempting to stop). This has been a serious safety risk, as excessive force has been required under normal circumstances to bring the vehicle to a complete stop. Independent mechanics were required to replace both the brake booster and master cylinder to resolve the issues.
- Katy, TX, USA
- Schaumburg, IL, USA