10.0
really awful- Crashes / Fires:
- 4 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 65,569 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2013 Ford Edge. The contact stated that the gears failed to properly shift and there was a reduction of speed. The contact had to maneuver the gear shifter, shut the vehicle off and back on to get the gear to shift into park. The dealer (belk Ford in baltimore md 410-766-3600) had been notified of the failure several times. The dealer diagnosed that the torque shaft boos failed and that the transmission fluid was a quart low and black. The dealer later indicated that the transmission assembly needed to be replaced. The vehicle was not included in NHTSA campaign number: 14V393000 (power train) which was for the 2014 model. The manufacturer issued 10 power train tsb but with no recall campaign, no warranty coverage they expected the owner to have the dealer replace the transmission assembly the approximate failure mileage was 49,250.
- Severna Park, MD, USA
The contact owns a 2013 Ford Edge. The contact stated that there was a constant failure with the transmission gear slipping out of drive. The contact was uncertain if the failure may progress to the other gears rendering the risk of a potential catastrophic crash. The problem was getting worse to the point that there was a reduction in speed when needing to pick up speed due to a delay in the gears changing over. The vehicle was inspected by three different repair facility independent certified mechanics for a technical diagnosis as transmission specialists. The dealer borgman Ford (3150 28th St sw, grandville, mi 49418, (616) 534-7651) was notified of the failure. The manufacturer indicated that the vehicle was not included in NHTSA campaign number: 14V393000 (power train) for this year model vehicle. The dealer was not authorized to diagnose the vehicle yet until further guidance was provided by the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was not available.
- Grandville, MI, USA
When the car is running and in park there is an error on the dash service advancetrac. Also on several occasions the engine increases RPM and the car has actually rolled several feet when this happens.
- Arlington, MA, USA
The contact owns a 2013 Ford Edge. While driving various speeds or while the vehicle was stationary, there was a strong odor of fuel detected inside the vehicle and the ignition fuel warning indicator illuminated. The contact also mentioned that the passenger side door ajar warning indicator illuminated when the door was completely closed. Furthermore, the passenger door did not lock. The vehicle was taken to jordan Ford (13010 I-35, live oak, tx 78233, (210) 653-3673) where it was diagnosed that the fuel line needed to be replaced before it caught fire. Also, the half shaft needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V002000 (fuel system, gasoline). The manufacturer was made aware of the failure. The failure mileage was 115,000.
- Kirby, TX, USA
Ptu went out with less than 59,000 miles. Vehicle started making humming noise upon acceleration, then smell of burning oil/fluid at stop lights. After about 2 weeks it starting making a really loud clanking noise that sounded like the whole powertrain was going to fall out. Also, could feel it in the steering wheel when it got to that point.
- Valdosta, GA, USA
The contact owns a 2013 Ford Edge. While driving approximately 65 mph, the vehicle lost acceleration. The contact pulled the vehicle over to the shoulder and then drove to don vance Ford (14897 mo-38, marshfield, mo 65706). The dealer diagnosed that the power transfer unit failed and needed replacement. The contact also stated that the vehicle started to leak oil ever since it was purchased in June of 2017. The oil leak has worsened. The vehicle was not repaired. The manufacturer was not notified of the failures. The approximate failure mileage was 154,802.
- Springfield, MO, USA
My daughter left for work at 6 in the morning, it was minus 25/30 with the wind chill. She went to make a left turn on to a main state truck route and the car started to shake and shutter and lost all power. The engine light came on too. After the car quit completely it then was restarted. It continued to act up. A friend checked it and his computer was showing codes for the throttle body and sensors. It is now at the dealership. I called Ford and was told there is no recall or extended warranty for the issue. I was told they would note my complaint and if it is ever recalled or ok'd for and extended warranty then they would let us know and she could be reimbursed. We live off 2 state truck routes that are heavily traveled, but as she is a young female at dark with a vehicle that is dark and the road is icy and its cold enough that schools and places have shut down and people have died from exposure in this, I will not lose a child because Ford is to lazy to pull their head outta their keister and start thinking old school again and consider their customers. Fix the issue! don't sweep it under the rug because its easier than facing your "new style" vehicles have issues. I have no use for Ford. My Expedition, my aunts Expedition and her daughters escape all did this exact same thing. At this moment we are waiting to hear from the dealership as to what is going on. If this site allows me to update I will. She was going approximatly 30 mph and as she pressed on the gas peddle it slowly died.
- Beach City, OH, USA
Vehicle with 84K miles noticed leaking oil/lubricant. Dealer discovered failing power takeoff transfer assembly. Dealer also informed us that when the lubricant is lost to a certain point the unit will fail catastrophically and the power train will seize causing all four wheels to lock up. This constitutes a major on road safety issue. Furthermore, we have been informed and have discovered in online media that this issue been reported with considerable frequency. Yet, no action is being taken on the part of Ford Motor Company. Fortunately, in this case it was discovered before catastrophic failure occurred. Thank you.
- Cortland, OH, USA
The power take off unit had to be replaced. Unit was leaking oil. Noticed issue after car was stationary
- Lawton, MI, USA
As I was driving the transmission disengaged and would not go back into gear. After towing to the dealership it was determined that the half shaft/cv axle was malfunctioning. This is a known safety issue with 2012-14 Ford Edge but because my VIN was not included in the recall I was responsible for repairs.
- Lake Charles, LA, USA
Mechanic informed me that the power take off unit was leaking and needed repace. Failure to do so would endanger me since car transmission would fail. Mechanic stated that this is a known problem with Ford pto units, however Ford refuses to recall auto to repair problem
- Lawton, MI, USA
When gas pedal is pressed that car stalls and it feels like it doesn't want to shift to go faster. It ended up not wanting to go forward any longer. It will only reverse.
- Nampa, ID, USA
The contact owns a 2013 Ford Edge. While the vehicle was stationary on an incline, it rolled backwards and crashed into a parked vehicle. The contact left the vehicle in the neutral position and temporarily exited the vehicle. The air bags did not deploy. A police report was filed and there were no injuries sustained. Balise Ford of cape cod (90 high school road ext, hyannis, MA 02601, (508) 815-4007) replaced the ignition in December of 2016, but the failure recurred. The vehicle was repaired a second time by the dealer. The dealer replaced the gear selector lever, but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was approximately 25,000.
- East Boston, MA, USA
The transmission will disengage and you have 0 power. This has happened 6 times. Sometimes it will be at 50mph and sometimes it will be from a stop which is extremely dangerous because you cannot accelerate. You have to pull over, shift to park or neutral, turn off the car, then restart the car and it works again. If this happened while turning left at a busy light and the car lost power it could be catastrophic.
- Phenix City, AL, USA
While driving my 2013 Ford Edge at 70mph on the highway in traffic I received a wrench notification on my dash and the engine began to stall leaving me with no power to control my speed. As my car quickly reduced speed on a major highway I attempted to get over to the shoulder out of harms way. Once I was off the highway the vehicle began to shake and I powered down the vehicle. When starting the vehicle again I was prompted with the check engine light.
- Casselberry, FL, USA
Was driving the car and the accelerator just goes dead. This is the second time in 3 years it has happened while driving 65 mph. Very scary. Have to cruise to side of the road as the gas peddle will not respond at all. Ford already charged us $750 to fix in 2016 and now it has happened again. Very unsafe electronic throttle body was already replaced once unexceptable
- Deerfield Beach, FL, USA
Stepping on the gas will not ship to higher gear - seems stuck in 1 or second gear is this a shaft linkage issue? - I see a recall.
- Tampa, FL, USA
Driving home on a local street that allowed 25mph - I was going 23 mph the wrench light came up the car started shaking and the speed reduced to under 5ph. I managed to pull the car over, put it in gear and turn it off, took the keys out and waited for about 5 minutes and started the car - the light went off and I was able to drive myself home. I'm afraid to drive it again. Next to the wrench light was a message to refer to the car manual. The manual identifies the wrench light symbol as "powertrain malfunction/reduced power" powertrain or AWD fault has been detected. Incident occured on 9/14/18 at 8:20pm on a clear night with little humidity neither the radio or the heat/ac was on. I had the window partly opened.
- Maplewood, NJ, USA
Takata recall. The ptu has gone bad at 80,000 miles. Also was in a car accident where the airbags should have deployed and they did not
- Almont, MI, USA
- Advance, NC, USA