7.5
pretty bad- Typical Repair Cost:
- $410
- Average Mileage:
- 57,050 miles
- Total Complaints:
- 381 complaints
Most common solutions:
- not sure (245 reports)
- replaced door latch assembly (80 reports)
- clean or replace door ajar sensor (38 reports)
- replace door latch (15 reports)
- driver side door latch assembly had to be replaced by dealer (3 reports)
This problem may be covered under warranty. Ask your Ford dealer.
« Read the previous 20 complaints
This electrical system is messed up. From the "door ajar" message to the "auto lights" not working to the rear windshield wiper running all night and burning the motor out on it's own, this electrical system needs serious attention or replacement. Oh yea, and my wife's key less entry doesn't work. How could such an expensive vehicle ($42,000+) fail in so many areas just after warranty? It all began at about 37,000 miles with the door ajar problem, but when we took it in to the dealership, they told us it wouldn't do it for them and that they couldn't fix something that wasn't acting up.
All in all, we think this car is stylish and comfortable. But when we spend that kind of money and within 3.5 years end up with all these expensive problems, it's time to call the BBB, which is EXACTLY where I'm headed.
I don't know what else to do. It would have been nice to have been notified by Ford having them acknowledge that they were aware of some potential problems, rather than waiting for people like me to do what they are forcing me to do.
Bill Graham
- Bill G., Iowa City, IA, US
I see this with other people as well. All of a sudden the car thinks my driver's side door is ajar despite being closed. The car unlocks the doors, lights stay on and creates generally unsafe an annoying situation. Sorry - 40K miles and a door sensor has problems? Sounds like a defect that deserves a recall/replace.
- Scott F., San Mateo, CA, US
Many of my fellow Ford Edge users have stated all that needs to be said about this dreadful situation. I have been fortunate to not have the issue arise while driving at night. Anyhow, long story short - my left passenger door continues register as ajar when I know it's closed. I have had to open and close the door on one occasion at least 15x before the dome light went off! This is totally unacceptable and has caused me not pass this vehicle onto her as her first vehicle. I will - without a doubt - never buy another Ford product again. Not just because of this ajar issue but because they are not willing or able to fix the issue. Just poor customer service on their part and I refuse to be loyal to a brand that does not reciprocate. I'm taking my business elsewhere! FIX the doggone issue FORD!!!!
- James B., Fayetteville, NC, US
Ford need to recall for this problem. This is really not safe because of the false alarm.
- Edward Z., Harrison, NJ, US
I was driving down the road and the interior lights came on. The door light ajar sensor went bad and the car sensed that the door was open. I was completely blinded and couldn't see anything.
- somerfun, Troy, US
Door ajar alarm never goes off. Wife ready to kill me because of noise beeping all the time.
- Victor C., Okatie, SC, US
My door ajar light comes on and stays on. It drains my battery because the overhead lights stay on thinking the door is open and then when you are driving your car beeps at your everytime you come to a light and says, shift to park so you can close a door. Super annoying. I shouldn't have to fix it if its a known problem with thousands of edges. Why TF I keep buying Fords is a damn mystery to me. I had a fusion and it was the biggest lemon. Sold it for this car and what do you know. Another lemon. Come on ford, step it up and recall this issue.
- Joey E., Lehi, UT, US
As with the thousands of other complaints. the door ajar light stays on. In May of 2015 I brought the vehicle into the dealership, while still under warranty. They cleaned the assembly and latch with the "special service tool". (I kid you not it actually says this on my invoice). In June of 2015 I returned with the same problem. This time they attached the "cleaning machine" and cycled the latch 30 or more times. Again covered under warranty.
Two years later the problem has returned, and of course I am no longer under warranty. And now is when the latch needs to be replaced.
I agree with others that this is a safety hazard. My doors don't lock, and the constant chiming, especially when you are reversing is a dangerous distraction.
This was my first Ford I ever owned. If they don't make it right, it will also be my last.
- Brent B., ke, BC, Canada
Can't believe this isn't a recall! Come on Ford!!!
- Ron G., Bethany, OK, US
Very annoying. Car alarm won't engage. Lights stay on after locking. Alarm indicator constantly dinging while driving telling me to stop and close door. Locks won't engage while driving. Took it to Ford and they said they had to do a diagnostic and charge 114.95 + tax which cost me $129.89 dollars, which turns out was unethical as they knew what the problem was in the first place. Quoted me $590.00 to fix, so looking for an alternative currently.
- Jenny C., Scarborough, ON, Canada
Door ajar warning has started intermittently. very annoying and a safety problem when interior light stays on at night.
- Murray D., Brandon, MB, canada
Couple of months after buying our Ford Edge the issue with the door started. It was on and off at first but now its almost constant. When we bought the vehicle the dealership said it was covered under the warranty, when we took it in to get the work done (couple of months later) the dealership said now we are over on the miles and it is no longer covered and our extended insurance will not cover the repair. Already shelled out $300+ to replace the battery do to this issue. Ford needs to step up to the plate and issue a recall already!
- Zouhair C., Gaithersburg, US
A royal pain to have the dash board dinging and telling you to put the car in park and close the door when the door is closed and doing what they ask does not stop the problem.
- Joseph P., Renfrew, PA, US
We bought the car used. The door ajar light didn't come on immediately. When it started to come on more frequently (within a month of having it), I took it to Covington Ford. They looked at it, plugged it up to a machine, and couldn't duplicate the problem. My car was still under warranty, but in the fine print, it says, door latches not covered.
Covington Ford quotes me $750 to fix the problem. Needless to say, we didn't get the problem fixed. If we added a complaint EVERY SINGLE time this same happened, we'd be asked to stop complaining. It has been 2 1/2 years and the problem happens every time we drive the car. And now it's not just happening on the driver's side, but the passenger's side too. (That's actually worse than the driver's side most days.) We have replaced the battery twice because on occasions we can't get the lights to go off, or the just come on sitting g in the driveway, it drains the battery.
We have had two Fords. And that is two Fords too many! Never again. Problems with both.
- D Alan S., Rutledge, GA, US
This is nothing new to Ford according to the local dealership, yet they offered nothing to fix the problem. We constantly have to slam the door several times almost every time we drive the car. Very annoying for a $42,000 vehicle!.
- Bill G., Iowa City, IA, US
Once again....door ajar. Its is currently at the dealers and they have notified me that it will be $355.00 to fix. Lasted only a few months from the 'cleaning' kit. SO ANNOYED! FORD....FIX THIS DAMN PROBLEM BY DOING A RECALL!
- Kasey W., Hagersville, ON, Canada
I bought this car used and it started doing this a week after I purchased it. I have to slam the door extremely hard SEVERAL times until the light goes out. I read on the internet that this is a defective part and EVERYBODY who owns one has the same problem eventually but few report it. WTF
- Kenneth E., Roseville, US
I have been having an issue with my door ajar light on my 2013 Ford Edge, now I think it is affecting the automatic windows also. I have to slam the door multiple times to get it to lock and the lights go off. It has also turned on while driving if I rest my arm on the arm rest. The window will intermittently not work as well when this occurs. It is so annoying and the more I read the more sad I am to learn that Ford won't fix this and I will have to pay out of pocket. I love my car, but had no idea this annoying issue would occur, causing me to lose faith in Ford now,
- sumstar13, Rancho Santa Margarita, US
The door ajar indicator light started coming on in my 2013 FORD Edge and my drivers side door was shut. I kept having to pull over to open and shut my door thinking this would solve the issue but it only got worse. My car is not secure when I am driving as the doors won't lock. I live in a big city and can't even be secure in my own vehicle! When I park my car and get out and shut the door, the interior lights stay on causing the battery in my car to die. I have called Ford service department and they want me to bring it in (so they could charge me $500) but I declined after reading all the negative reviews online and the money this issue is costing others.
!! This should be a recall and it's nothing more than a rip off !! I need a quick fix rather than an expensive charge from FORD.
- Barbara H., Cypress, US
I have a 2013 Ford Edge and within the last month the door ajar warning comes on every time I drive the vehicle. In the last six months that I have owned the vehicle it was a problem only off and on but has become consist at this point. I have done some research and see that Ford knows about this problem and has recalled other Ford models for this very reason. This is a safety hazard, the door can open while driving and is unable to be locked while driving if the ajar warning is on, which raises the risk of car high jacking. Why is Ford not doing a recall to correct this problem?
- Carrie C., Lakewood, CO, US