10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 42,209 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The "door ajar" warning light and bell stays on after the door is shut. This happened on my Edge in January 2015. I took it to the Ford dealer, and first they adjusted the door latch. That only lasted a couple of months. When I took it back, the dealer said that Ford told them the latch would have to be replaced. The bill to replace the latch was $132.08, which I paid. That fixed my problem. I saw on the news today that this is a problem you are investigating, and I wanted you to know my situation.
- Osage Beach, MO, USA
Door ajar light for drivers door will intermittently stay on when door is closed. As a result the overhead lights go on obstructing drivers vision at night. Additionally it is impossible to lock the doors when this condition exists. When driving an irritating message comes on saying to shift to park and close door which are already closed. This appears to be a bad design flaw which creates a dangerous situation for occupants of the vehicle. The dealerships charge somewhere in the neighborhood of $450 to replace assembly which in some cases still does not correct the problem. This is a safety issue that Ford needs to address in a recall.
- Omaha, NE, USA
The contact owns a 2013 Ford Edge. While driving at any speed, the engine indicator illuminated and the power shut down. The vehicle was towed to the dealer where it was diagnosed that there was electrical failure. The vehicle was repaired; however, the issue recurred numerous times. The manufacturer was notified. The approximate failure mileage was 15,500.
- Seattle, WA, USA
The contact owns a 2013 Ford Edge. The contact stated that while driving at approximately 50 mph, the rear driver's side door opened without being prompted as the door ajar warning indicator illuminated continuously. The contact stated that the 'shift to park' warning message also displayed and the vehicle would not lock due to failure. The contact mentioned that the 'shift to park' warning message illuminated while the vehicle was being operated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 40,000. The VIN was unavailable.
- Bonney Lake, WA, USA
The driver side front door closes but the door ajar warning light stays on and is annoying. My wife took it in and they wanted $500 to fix it on a 3yr. Old car they can't make a latch to last longer than 3 yrs.?
- Tomball, TX, USA
The car is at 50,000 and the drivers side door ajar signals the door is open and it is not. This is a safety issue because the doors do not automatically lock as they should. Also, it causes the dome lights to stay on and other sensors to come on when the car is at a stop light or stop sign. Due to this being an issue read about widely Ford should issue a recall to fix this.
- Lakewood, CA, USA
The contact owns a 2013 Ford Edge. While the vehicle was parked, the door ajar indicator illuminated when the door was closed and the interior lighting randomly illuminated. The vehicle was taken to the dealer where it was diagnosed that the driver's door sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 30,000. The VIN was not available.
- Saint Charles, MI, USA
The door ajar warning stays on causing the interior lights to stay on and inability to lock the car doors while driving.
- Hanson, MA, USA
The drivers door (adjar) signal keeps indicating the door is open even if the door is firmly closed. This cause the cabin lights to remain on and the alarm going of every so many seconds. It distracts me constantly.
- Miami, FL, USA
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated and prevented the doors from locking. The dome light above the passenger remained illuminated, which indicated that the doors were open. The dealer was notified and diagnosed that the door ajar switch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was unknown. The approximate failure mileage was 45,000.
- Benton, AR, USA
"door ajar" light kept coming on, started early 2015 while in warranty. It was repaired but is now doing it again as of Aug., 2016 and out of warranty. Also, dome lights will not turn off sometimes.
- Midlothian, TX, USA
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator illuminated while attempting to drive. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 40,000. Updated 12/01/16 the consumer also stated the warning buzzer would not go out when the door was closed. The dealer cleaned the door switch. Updated 12/15/16.
- Cookville, TN, USA
The contact owns a 2013 Ford Edge. The contact stated that the driver side door ajar warning indicator illuminated while the door was closed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000. The VIN was not available.
- Kewauskum, WI, USA
Door ajar light stays on and won't register when the front driver's side door is shut. Lights will not dim while driving or parked, locks will not work properly either. Battery is being drained because of the faulty sensor. Ford will not cover repairs, even though my vehicle is still under warranty.
- Jefferson City, TN, USA
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning indicator randomly flashed and all four doors failed to lock appropriately when necessary. In addition, upon exiting the vehicle, the dome light remained illuminated and the contact had to close the doors several times to get the light to dim. The vehicle was taken to the dealer for diagnostic testing, but not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.
- Egg Harbor, WI, USA
The driver's door warning drivers door is ajar will not go off. Even when car is off, lights remain on inside the car. While driving, light and warning continually stay on, doors will not lock because sensor for door remains on. When I come to a stop while car is running, warning to shift car to park will come on..this is a huge safety problem with little children in car.. doors will not stay locked..
- Clear Lake, MN, USA
The contact owns a 2013 Ford Edge. While the vehicle was parked, the door ajar warning indicator for the front driver's side door illuminated and a chime sounded even though all the doors were closed. The failure recurred on numerous occasions. The vehicle was taken to an independent mechanic who diagnosed that a sensor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 30,000. The VIN was unavailable.
- Ringgold, GA, USA
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning sensor indicator illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the issue. The VIN was unknown. The failure mileage was approximately 40,000. Updated 11/01/16
- Grandy, CO, USA
The door ajar light was continuing to turn on, even while driving, creating an unsafe driving situation as all the interior lights come on and will not turn off until you pull over, put the car in park, open the door, push in the door latch, and then shut it again and again until the door ajar comes off. I had this fixed at while still under warranty. It started doing this again less than 6 months later. I was then informed that the drivers door latch is faulty and the switch inside is causing the light to stay on. It is recommended to replace the lf door latch at $445. It was "cleaned" according to the service gentlemen, but not replaced in January when it was still under warranty. He said it will do the same thing it currently is in about 6 months if they just clean it again and not replace it. It is a hazard while driving and a huge safety concern. I am unsure why it would not have been replaced originally. I assumed when I took it in it had been fixed and replaced, not just cleaned.
- Columbia Falls, MT, USA
- Friendswood, TX, USA