10.0

really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
3 / 0
Average Mileage:
61,614 miles

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« Read the previous 20 complaints

problem #20

May 122014

Edge 4-cyl

  • 9,400 miles
At least five separate times, while driving at high rates of speed, my 2013 Ford Edge will begin to hesitate and shudder. The check engine light begins to flash and then the vehicle suddenly loses power. I can barely keep the vehicle going at about 20 miles an hour. I can generally coast to the side of the road or freeway. I have to turn off the vehicle and let it sit for several minutes before I can turn it back on and restore power to drive it. It is still under warranty. I have had the vehicle into the Ford dealer service three times for this problem. They cannot diagnose and replicate the problem. Despite the check engine light being on, the computer is throwing no error messages. This is a very unsafe and scary situation. I refuse to drive the vehicle again. To do so would put myself in danger, my passengers and other drivers in danger. I have applied to Ford Motor Company for a buy back under their "reacquisition program" but was told on January 8, 2015 that the vehicle does not qualify under California lemon law. I was given no explanation or opportunity to discuss this decision with Ford. My problem sounds very similar to what is described in this article, although my Edge is a 4-cylinder with an eco-boost engine. www.thecarconnection.com/news/1084213_ford-owners-file-lawsuit-claim-ecoboost-engine-loses-power-during-acceleration.

- Folsom, CA, USA

problem #19

Nov 012014

Edge

  • 18,000 miles
Drivers door is closed but the door ajar light and the interior lights stay on. Some time turns on while driving.

- Ponce, PR, USA

problem #18

Nov 102014

Edge 6-cyl

  • 39,500 miles
This has now happened to me three times and all three times were during rush hour traffic and I was lucky to not be hit from behind. I will be driving and I suddenly get a wrench light on my dash board and then lose the ability to accelerate my car and it basically coasts to a stop and I can feel a shaking/rumbling from the engine. When I put the car in park and turn it off, I can turn it back on and it is like nothing happened and the light goes away and I can continue driving home. I called the dealer and they said they can only fix it if they see the wrench light on so they can pull the code, meaning I have to have my car towed to the dealer while still on. Only problem is every time it has happened has been after work at night when the dealers are already closed. I am now nervous every time I drive the car and am afraid to get on highways.

- Miami, FL, USA

problem #17

Dec 012014

Edge 6-cyl

  • miles
Submission from constituent re 2013 Ford Edge engine stall. The consumer stated the steering wheel locked, the vehicle shook, and the check engine light illuminated, all within seconds of the vehicle stalling. The dealer was unable to find a problem.

- Halesite, NY, USA

problem #16

Nov 232014

Edge 6-cyl

  • 30,330 miles
I parked the vehicle in the driveway on the 11/23/2014, L had to back up a little bit then parked. When L was going to the garbage bin L noticed oil on the ground, which was never there. I touched the ground with my finger and smelt it, realized that it was fresh motor oil. This is a 2013 vehicle. There is no other vehicle that parks at that spot, just to reiterate the fact that the oil came from my vehicle.

- Palisades Park, NJ, USA

problem #15

Nov 222014

Edge 4-cyl

  • 49,338 miles
Foggy morning, went to pass a semi truck and the engine decelerated when I pressed the gas pedal. I was not able to pass the semi, had to move back, pulled over and turned the engine off for a few minutes. Continued on afterwards, no problems.

- Salina, KS, USA

problem #14

Aug 132014

Edge

  • 38,456 miles
Our 2013 Edge will go to idle and stop pulling randomly, the wrench light comes on have to pull over and shut off then it will reset. This happened yesterday with my wife driving vehicle on a entrance ramp at night, cars coming onto ramp almost hit her because it is not well lit there. Will not let her drive vehicle any more until we can get a throttle body replaced. It is only a matter of time before someone is hurt or killed with this type of failure. Ford needs to send out a safety recall for this failure!!!!!!

- Pearland, TX, USA

problem #13

Oct 012014

Edge 6-cyl

  • 24,000 miles
Was driving down the road and the fixing to turn and the engine shut down and lost all power to steering and brakes and the engine low oil pressure light displayed on dash. Vehicle started back up after a while but had the car towed in anyway to dealer. The dealer said they couldn't duplicate the problem and gave us the car back. The computer should have stored the problem you would think. This is the 3rd time we have had this car for different problems at 24000 miles. This will probably happen again and somebody will probably get hurt and then Ford is going to have a big problem on their hands. Scared to even drive this lemon now.

- Collinsville, OK, USA

problem #12

Sep 282014

Edge 6-cyl

  • 39,600 miles
We're keeping smell burning "rubber burning" smell like a fire burn. Transmission fluid was empty and no fluid there with no leaking, I had to pour fluid. Took this to dealership, they seems do not want to help or something like that. They were told me it was fine, didn't see anything wrong which this is not first time that I complain about that. I have decided to read another people who complain about smell issues so I am not only one. It has also not control very well when I was speeding.

- Roanoke, VA, USA

problem #11

Feb 152014

Edge 6-cyl

  • 300 miles
Under hard acceleration or wide open throttle the inside cabin of the vehicle is over come by an exhaust like smell. The vehicle has done this since it was new, thinking it was from the engine breaking in I never thought twice about it. Now after more than six months of having the vehicle and more than 8,000 miles, this is more than new car break in smell. The smell occurs 100% of the time under hard acceleration or wide open throttle, with or without the ac on or in ac recycle mode. From the forums that I have read, the owners of Ford Edge's and Ford Explorer's with the 3.5L V6 are experiencing the exact same issue that I am. The smell is overwhelming to all passengers that ride in the vehicle. The main concern is that the smell is dangerous to breath in and second that it's very annoying to smell all the time.

- Fairfax, VA, USA

problem #10

Jan 112014

Edge 4-cyl

  • 9,000 miles
About 6 months ago while going up an incline the engine shut off at the top (lost all power to brakes and steering) and the "engine low oil pressure light came on". turned the key off waited a minute and car started right up. Did not happen again until yesterday 7/5/14 while driving (25mph) on local street (level) the same thing happened car shut off without any warning had to step on brake until car would stop (lost all power to brakes and steering) and "engine low oil pressure light came on". turned key off and waited a minute and car started right up. Did not bring to dealership first time it happened but will this time. Definitely a safety concern if this happens on a highway going highway speeds. Updated 1/28/2015

- Germantown, MD, USA

problem #9

Jun 192014

Edge 6-cyl

  • 5,843 miles
My wife was driving the 2013 Edge when she stop in a left turn lane. She found the road was clear and stepped on the gas but the car did not go forward. Instead a warning message popped out saying the engine level is too low. Then she turned off the engine and restarted the car. Same thing happened and the car just didn't accelerate. At last she managed to coast the car to the roadside and called me for help. I arrived in about 20 mins, checked the oil level and coolant temp but found nothing wrong. So I restarted the car and this time it could accelerate as usual. After getting home I contacted the Ford roadside assist and had them tow the car to the nearby dealer. There they scanned the car but all tests passed and no code had been recorded. The explanation given by the Ford hotline is that the boa(brake over accelerator) feature reduces engine power during off-idle driving when the accelerator and brake pedals are applied simultaneously. I think that doesn't make any sense. I also tried to step on both the brake and gas with one foot but there is no way you can duplicate the problem. This will be really scary if it happens on the freeway. I feel so frustrated by Ford.

- High Point, NC, USA

problem #8

Jun 072014

Edge

  • 31,500 miles
The contact owns a 2013 Ford Edge. The contact stated that while driving at an unknown speed, the vehicle stalled without warning. The vehicle was not taken to a dealer. The manufacturer was not made aware of the failure. The failure mileage was 31,500 and the current mileage was 32,171.

- Dallas, TX, USA

problem #7

Jan 222014

Edge 6-cyl

  • 4,297 miles
I was driving to work 6:30 am small incline and vehicle jerked and stopped, I put it into park pushed the red ok button restarted the vehicle and drove straight to dealer. They said it was the throttle body and fixed it and changed the codes the throttle was out of range.

- Los Angeles, CA, USA

problem #6

Sep 252013

Edge

  • 744 miles
Engine light went on and coolant high temperature said on the dashboard. My wife was able to drive it home and I check the engine coolant reservoir and found it empty. I went and got my flashlight and saw coolant leak under the engine where the engine base cover is. I called the dealership and spoke to my salesman andrew and he advised me to purchase a coolant at autozone and keep the receipt and bring the car to the dealer first thing in the morning so they could have it check. I am just very disappointed due to the car has barely broken in 744 mile only and just 3 weeks old and I am getting this kind of problem. I hope this is the first and last of my problem with Ford.

- Chino Hills , CA, USA

problem #5

Sep 042013

Edge 6-cyl

  • 15,000 miles
I was driving on the city streets and without any warning, the power steering kicked out. I didn't realize this and was already committed to making a left turn. I had to use all my strength to make the turn and stay on the road. After clearing the intersection I noticed the car was not accelerating, instead it was decelerating. The car came to a complete stop on the main road. I quickly put on my blinkers. The car then gave a "low engine oil pressure" error message. I put the car in park, waited a minute, and restarted with no further issue. I would have had a big problem if the car stalled out in the left turn or if I couldn't overpower the steering components and went off the road.

- Paradise Valley, AZ, USA

problem #4

Aug 172013

Edge 6-cyl

  • 1,860 miles
My husband was driving our 2 months old car that time. Together with our kid, we were thankful it happened just after we exited the freeway. As we stopped on the first traffic light just after the freeway exit, we smelled something unusual but proceeded to the next traffic light and there the engine started to raise its RPM then when he pumped on the gas the car wont go forward and started to lower its RPM to almost zero and then died right on the traffic light with 1860 mileage. He right away switch the hazard light but fortunately no one is behind us. He turned the key to off and seconds later switch it on to start the car, it started smoothly but living an engine check light on the dashboard. We parked and called the dealership, at the dealership they said we refueled it with wrong gasoline. This is ridiculous, after two months of filling it! I don't believed their conclusion. Could you please help make action with all this problem. Im afraid and not confident with this car.

- San Antonio, TX, USA

problem #3

Aug 012013

Edge 4-cyl

  • 5,721 miles
The 1st time my engine shut off was after making a right turn into a neighborhood driving slowly looking for an address. The second time was while pulling into my office parking lot; again at a slow speed and the engine shut off. Both instances made steering impossible. I took my Edge back to the dealer for both occurrences, however they claim only once!! I was told the 1st time that they could find nothing wrong with it. This most recent instance they kept my car for 2 days, drove it intermittently for 91 miles and could not reproduce the problem, therefore telling me sorry oh well, if we cannot produce the problem there is nothing to fix. I am outraged and do not know what to do from here...

- Pismo Beach, CA, USA

problem #2

Jan 132013

Edge 6-cyl

  • 323 miles
2 weeks after I bought my Edge I was attempting to parallel park and when my engine failure light flashed and my car just turned off. I have a push button start so I had to press the brake and attempt to turn the car on again. I took it to the dealership and they told me they couldn't find anything wrong with it. So again in April and again a week ago once when I was driving on a normal street (45 mph) and while I was driving down the freeway (75 mph) my car just turned off and stated engine failure low oil. The 2nd time it happened my car had 4,000 miles on it and 5,000 miles the 3rd time. I told the dealership my issues and they told me they couldn't find the problem after having my car for just 24 hours. Your right, it's an intermittent issue so it's not just going to happen while you took my car and drove it 100 miles. None the less I shouldn't have to be dealing with this in a vehicle I paid over 40K for. The owner of avis Ford, [xxx] told me it wasn't that big of a deal because it only happened 3 times in 5 months. My car turning off while driving is a huge deal and I could have died any of those times. Engine failures in a vehicle that is brand new is a huge deal. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Southfield , MI, USA

problem #1

Aug 092012

Edge 6-cyl

  • 130 miles
The vehicle hesitates at the time of acceleration and then will surge. The surging occurs at lo speeds and is, unfortunately, intermittent. A real problem in tight parking lots/parking structures. Almost hit a family in a parking lot with a surge of speed. The hesitations can occur at lo or high speeds when you accelerate. I have taken it in several times and they say there is nothing wrong. Don't know if it is transmission or accelerator? but it is dangerous.

- San Marcos, CA, USA