10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 62,251 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My husband was driving our 2 months old car that time. Together with our kid, we were thankful it happened just after we exited the freeway. As we stopped on the first traffic light just after the freeway exit, we smelled something unusual but proceeded to the next traffic light and there the engine started to raise its RPM then when he pumped on the gas the car wont go forward and started to lower its RPM to almost zero and then died right on the traffic light with 1860 mileage. He right away switch the hazard light but fortunately no one is behind us. He turned the key to off and seconds later switch it on to start the car, it started smoothly but living an engine check light on the dashboard. We parked and called the dealership, at the dealership they said we refueled it with wrong gasoline. This is ridiculous, after two months of filling it! I don't believed their conclusion. Could you please help make action with all this problem. Im afraid and not confident with this car.
- San Antonio, TX, USA
The 1st time my engine shut off was after making a right turn into a neighborhood driving slowly looking for an address. The second time was while pulling into my office parking lot; again at a slow speed and the engine shut off. Both instances made steering impossible. I took my Edge back to the dealer for both occurrences, however they claim only once!! I was told the 1st time that they could find nothing wrong with it. This most recent instance they kept my car for 2 days, drove it intermittently for 91 miles and could not reproduce the problem, therefore telling me sorry oh well, if we cannot produce the problem there is nothing to fix. I am outraged and do not know what to do from here...
- Pismo Beach, CA, USA
2 weeks after I bought my Edge I was attempting to parallel park and when my engine failure light flashed and my car just turned off. I have a push button start so I had to press the brake and attempt to turn the car on again. I took it to the dealership and they told me they couldn't find anything wrong with it. So again in April and again a week ago once when I was driving on a normal street (45 mph) and while I was driving down the freeway (75 mph) my car just turned off and stated engine failure low oil. The 2nd time it happened my car had 4,000 miles on it and 5,000 miles the 3rd time. I told the dealership my issues and they told me they couldn't find the problem after having my car for just 24 hours. Your right, it's an intermittent issue so it's not just going to happen while you took my car and drove it 100 miles. None the less I shouldn't have to be dealing with this in a vehicle I paid over 40K for. The owner of avis Ford, [xxx] told me it wasn't that big of a deal because it only happened 3 times in 5 months. My car turning off while driving is a huge deal and I could have died any of those times. Engine failures in a vehicle that is brand new is a huge deal. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Southfield , MI, USA
The vehicle hesitates at the time of acceleration and then will surge. The surging occurs at lo speeds and is, unfortunately, intermittent. A real problem in tight parking lots/parking structures. Almost hit a family in a parking lot with a surge of speed. The hesitations can occur at lo or high speeds when you accelerate. I have taken it in several times and they say there is nothing wrong. Don't know if it is transmission or accelerator? but it is dangerous.
- San Marcos, CA, USA


- Paradise Valley, AZ, USA