3.2
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 42,818 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Loss of power
- Grand Rapids, MI, USA
The Power Take Off Assembly (PTU) failed. I had it replaced a a Ford Dealership with a genuine Ford PTU. After driving less than 125 miles the PTU failed again and my right front half shaft disengaged without notice on the high when traveling at highway speeds. Upon return to the dealership they noted that the PTU failed and it was replaced at no cost. However, they charged me for the replacement of the Right Front Axel. I contacted Ford Customer Service and contend that recall 14S10 should apply especially after the new PTU failed. They denied my claiming stating that the dealership claimed a torn CV Boot was the cause of my axel disengaging. However there was no mention of a torn CV Boot in the dealerships multipoint inspection of my vehicle when originally brought in. Ford Customer Service and the dealership denied my claim.
- Alexandria, VA, USA
See attached document for complaint.
- Gaithersburg, MD, USA
The rear differential has failed. It started to fail at 80,000 miles. The car now has a little over 91,000 miles. It makes a whining/grinding noise at over 30 miles per hour. It was subtle at first but has become much louder recently. If this had failed completely while on the highway going 55 MPH or higher, this could have resulted in complete loss of control of the vehicle. Additionally, oil or parts could have been left on the highway becoming a hazard for other drivers. The local mechanic confirmed that this is the part that needs replacing. There were no warning lights or messages at all. This is a major part of the drivetrain and there are many people on the Internet complaining about premature failure of the differential on the Ford Edge and Lincoln MKX. I am surprised there has not been a recall on this already. Please look into it.
- Bonney Lake, WA, USA
Pulled out of a parking lot onto a busy street locally, car lost power and the orange wrench light came on. Would not go, all the car did was jerk and sputter. Engine did not shut off but would only coast/roll into the middle lane and managed to coast/roll into another business parking lot next door to where I pulled out from and once parked, I turned ignition off and back on. Wrench light went out and car started. No codes were apparently shown when hooked up to the machine at the car lot the next day (wrench light was still off) this is very scary and very dangerous whatever it is, it needs investigated and fixed so us Ford edge drivers can feel safe when driving. Also 1 week before this my check engine light came on, same code 3 times came up for eval, emissions ECT... Now no codes are showing since the wrench light came on Sunday and my car stopped moving.
- Paducah, KY, USA
Damaged antifreeze pump this can cause a very severe overheating on the road, transfer box and transmission make a very uncomfortable noise when turning to both sides I don't feel safe when handling rear differential the same problem (I've already replaced it)
- Old Bridge , NJ, USA
Upon stopping at intersection I began to accelerate to proceed through intersection and no warning light on dash came on as my vehicle wouldn-??t go into drive. It barely rolled through and off to shoulder. When I tried to shift into park it wasn-??t engaging or something, it just wouldn-??t do anything so I lulled the engine and used emergency brake. This could have been a very big tragedy at this or any similar situation.
- Jasper, TX, USA
Will not register in park, light says transmission not in park. Door does not register it is closed.
- Lockeford, CA, USA
This has happened twice on my 2014 Ford Edge. Vehicle goes into limp mode without warning. Did not catch the message, was too busy trying not to get hit. No error codes found. Vehicle restarts and works fine after a short period of sitting. There are multiple reports of this going back 10+ years online. Ford says there is no problem. Computer chip failure? First failure was approximately 10 months ago -
- Apple Valley, MN, USA
The contact owns a 2014 Ford Edge. The contact stated while driving 45 MPH, the vehicle decelerated independently with the check engine warning light illuminated. The contact was able to pull over safely and allowed the vehicle to cool down. The contact restarted the vehicle and the vehicle operated normally. The vehicle was taken to the dealer for diagnostic testing but no failure was found. The failure reoccurred and the vehicle was towed to the residence. The manufacturer was contacted and stated that the VIN was not under recall, and referred the contact to the NHTSA. The failure mileage was 72,500.
- Marysville, MI, USA
The contact owns a 2014 Ford Edge. The contact stated upon parking the vehicle in the driveway and releasing the ignition key. The message -??Transmission Not in Park-?? was displayed; even though the gear shifter was in park(P). The contact then moved the gear shifter in and out of park(P) several times until the shift indicator showed that the vehicle was in park(P). The contact stated that the failure had recurred each time she parked the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.
- Moore, OK, USA
The vehicle began emitting a strong smell intermittently, which was later determined to be gear oil from the transfer case dripping down. After the smell was originally noted the car was driven only at low speeds and short distance to get repaired. The car was not able to be put into reverse. Eventually, the car began to make a grinding sound while steering and stopping. Luckily after the strong smells started the car was never driven over 35mph and was only driven for a short distance. I could only imagine if the car was going at highway speeds. This is putting customer's safety at risk. This is a dangerous situation and needs to be resolved. No warning lights illuminated during this ordeal. I was told by the mechanic that the transfer case "blew up" and would need to be replaced. The car has less than 48,000 miles on it and has always been kept in a garage and up to date on service.
- Boise, ID, USA
The rear differential went in the car at only 100,000 miles
- Summerville, SC, USA
The contact owns a 2014 Ford Edge. The contact stated while driving at various speeds and making a turn, the rear end of the vehicle made abnormal sounds. The vehicle was taken to the independent mechanic who diagnosed that the half-shaft of the vehicle had detached from the transaxle, and the failure was related to NHTSA Campaign Number: 14V393000 (Power Train). The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that his vehicle could not be repaired under the recall for NHTSA Campaign Number: 14V393000 (Power Train) because the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 113,000.
- Nashville, TN, USA
The following happens roughly a few times a month but cannot be reproduced intentionally-??. I pull into my garage, or a parking space, etc and put the car in PARK, the dashboard shows a P for Park but it also shows a message that says car needs to be in park in order to shut off (something a long these lines-??) so I have to jiggle it for a few seconds for it to register that it-??s in park. It also starts paddle shifting by itself while I am driving!!! I believe what is happening is related to the existing recalls (20V692000 & 14V393000) on Edge-??s, but does not include my VIN. Please HELP!
- Little Rock, AR, USA
The contact owns a 2014 Ford Edge. The contact stated that while her husband was driving 65 mph, the vehicle loss motive power and decelerated. The contact's husband pulled over to an exit ramp where the vehicle stalled. The contact and her husband exited the vehicle and pushed the vehicle to a rest stop. The contact's husband waited for a moment to restart the vehicle and continued driving to his residence. There was no warning light illuminated. The contact's husband took vehicle to an unknown dealer to be diagnosed which was still pending. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 76,000.
- Mereidith, NH, USA
I had sent you a complaint about my vehicle. Complaint number 11384259 stating the vehicle cpu was defective. What I meant to say was "the ptu unit is defective"{ power take off unit.}. thank you and I apologize for the mistake.
- Schenectady, NY, USA
Bought vehicle approx 1.5 years ago from a Chrysler dealer with 28000 miles. Presently about 46000 miles. While driving at city speed, came to a red light and started smelling this odor of burnt differential fluid or rotten egg smell. Immediately called dealer and made appt, for following day. We were told it was not the catalytic converter (which we thought it was and under warranty), but it was the cpu unit. We were also told it would cost us $3000. The warranty on the unit is 5 years or 60000 miles. Whichever comes first. How could this happen on a unit that normally lasts a lifetime. Especially at 46000 miles. We did some research because dealer said they cannot warranty or even check with manufacture on warranty. We found that this is a common defect with the 2014 Ford Edge anf Ford knows the issye and will not do anything to recall or repair any of these issues. We dont have $3000 dollars to repair the issue but am disappointed that we have to make a known repair on a vehicle boutght a year and a half ago that should not happen. There have been news reports on tv about this particular issue on its safety. Https://bc.ctvnews.ca/mobile/Ford-owner-fears-for-her-safety-after-serious-car-malfunction-1.3139692. Please advise and check this news report. Right now this vehicle we spent $22000 thousand is parked and cannot be driven because it's too dangerous
- Schenectady, NY, USA
Power transfer unit leaking after 80,000 miles, had the vehicle serviced to replace ptu and new ptu is also leaking. Other driving issues have occurred since including losing power steer capability on while driving at low speeds on uneven roads, unable to accurately recreate the issue as it is very intermittent. All check engine lights, wrench, and advancetrac dashboard warnings flash when electrical and propulsion systems malfunction.
- Milford, MI, USA
- Mount Washington, KY, USA