10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
31,850 miles

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« Read the previous 20 complaints

problem #21

Nov 182017

Edge

  • 37,800 miles
Panoramic moonroof just shattered sitting still. Nothing hit it and car was not moving. Was on a residential street and owner was standing right by the vehicle.

- Anderson, CA, USA

problem #20

Nov 162017

Edge

  • miles
After closing the passenger's side front door, the rear window exploded/shattered.

- Wakefield, MA, USA

problem #19

Oct 092017

Edge

  • miles
Edge's "door ajar" warning light remains on, even when the doors are closed and latched. While it's certainly annoying to be confronted with a stubborn warning on an instrument cluster, NHTSA also points out that, as long as the light is illuminated, there's no way for drivers to know for sure that the vehicle's doors are properly closed. As a result, owners may spend a great deal of time checking and re-checking to ensure that the Edge's doors are really, truly latched. Over time, owners may become so accustomed to seeing the warning light crying wolf that they begin to ignore it--which could, of course, cause problems if a door truly isn't closed.https://www.thecarconnection.com/news/1106519_2011-2013-Ford-Edge-investigated-for-persistent-door-ajar-warning

- Tucson, AZ, USA

problem #18

May 112017

Edge

  • 34,000 miles
The A/C system does not respond to temperature control. It stays ice cold. The suspension squawks and clanks when brakes are applied and the steering wheel turns.

- Fort Worth, TX, USA

problem #17

Jun 012016

Edge

  • 14,000 miles
Exhaust odors enter vehicle cabin after heavier acceleration. It is more prevalent when air conditioning it turned on. This odor can vary in intensity from mild to so overwhelming that you cough, gag, eyes water and sinuses will drain. It irritates my throat. I drive this vehicle a lot each day and while at first I thought the smell was entering the vehicle from other vehicles exhaust in front of me, I have finally realized it is coming from the vehicle I am driving. Smell intensity seems related to how hard the acceleration was. For example, when entering a highway on an acceleration ramp during heavy traffic, the situation could require heavy acceleration to get up to speed. The car gets a very heavy odor of exhaust inside the cabin in this situation with air conditioning on. When this intensity happens you must roll down the windows to clear the smell from the interior. The smell is less intense during easier accelerations. I notice myself feeling drowsy sometimes during the summer months, with air conditioning on, after I have been driving the car for maybe an hour or so. Rolling the windows down seems to make the sensation go away as does getting out of the vehicle. I am concerned carbon monoxide is present with the odor that enters the vehicle interior. I do not notice the smell much during the cooler months when air conditioning is not used. The intensity of the odor, under heavier acceleration, is virtually breathtaking. It is very difficult to breath inside the interior during this kind of intensity. We purchased this used vehicle used in early 2016 with 10,000 miles on it and drive it daily. It has over 30,000 miles now. I have read and researched many comments and complaints about this vehicle and Ford Explorer with the same described issue. I have not been able to research a fix.

- Felton, DE, USA

problem #16

Jul 312017

Edge

  • miles
On July 31, 2017 in my 2014 Ford Edge I slowed down to turn right into a parking space at an elementary school, and all of a sudden the car took flight over the curb and sped into the woods. Scared and shaken I was trapped in the car with trees blocking the front doors. I was able to get out of the car by climbing into the backseat where I was able to open the door. The car was not drivable and had to be towed. This acceleration is very scary and I will not feel comfortable driving this car again! what if children would have been in the way?

- Roswell, GA, USA

problem #15

Apr 012017

Edge

  • miles
The driver door ajar light will not turn off when door is closed. This also causes the dome lights to stay on and trigger the alarm system occasionally. This is the second time it is happening, the first being 1.5 years ago where Ford did clean the sensors and fixed the problem until now. Last month the problem started reocurring.

- San Diego, CA, USA

problem #14

Mar 102017

Edge

  • 52,000 miles
When putting vehicle in park it won't go in most of the time we have to restart vehicle and take it from park to another gear sometimes 5-6 times before park will engage and sometimes we can just press and release button on shifter to get it to engage park. We have even had a problem with trying to use remote start after it's in park and it won't start due to it saying that transmissions not in park but it was when we exited the vehicle.

- Burr Oak, MI, USA

problem #13

Oct 072016

Edge

  • miles
I parked my car on my driveway and took the key out of the ignition. I step out of the car and was playing with my daughter by the side of the car. My car started rolling down the driveway. I opened the door and saw the car came out of gear. I reached in and shifted back to park. Car continued to roll down driveway. I tried stopping it by trying to jump in but car continue to roll almost pinning me. I jumped out and car hit my neighbors car. The whole time this was happening I had the key in my hand. Reported it Ford and bought it to the dealer to be inspected. They couldn't find a problem. Ford mc nor the Ford dealer want to take responsibility. Nor can they find a problem with my car.

- Aberdeen, NJ, USA

problem #12

Feb 092017

Edge

  • 47,000 miles
My car has been at Ford service for the past 7 days waiting for parts. This is the second time it's been in for service in the past month. I initially reported exhaust smell in the cabin coming from the air vents. There was a problem with the shifter which they replaced but they told me they couldn't detect the smell or a cause for any smell. I took the car back last week when the exhaust/rotten egg odor continued and the car was making a low drone noise and faltering on acceleration. I was just told this Monday (two days ago) that the exhaust smell is part of the problem being reported on the news. I was not aware of what was on the news at all. My car is a 2014 Edge.

- San Diego, CA, USA

problem #11

Dec 122016

Edge

  • 40,250 miles
Carbon monoxide coming through heater system into the cab of the vehicle

- Kent, WA, USA

problem #10

Jun 132015

Edge

  • 10,000 miles
My wife and I stopped for lunch, and parked on a city street. (85 I remember looking at my phone when I stopped and shut off the car using the push button on the dash. We walked to the food stand and someone tapped me on the shoulder to inform me that my car rolled down the street. I attached a picture below. I crawled to the driver side through the passenger door. The car came to a stop by hitting a small tree, and just missed a large tree. I was also informed that the car rolled slow enough the cars and people were able to avoid contact. There was a crowd, but thankfully no one called the police. The car only had a small scratch on the bumper. I also remember a bing..bing..bing noise when we exited the vehicle prior to it rolling away. It made the same noise then I leave my headlights on, but they auto shut-off in the past. You may have figured out that I forgot to put the car in park. Yes I made an error, but Ford could have the car make a loud noise if the driver door is opened before or after the engine is shut off and the car is not in park. I am a 29 year emt, and I can assure you that safety is always on my mind, but just not on this day. I am 63 years old, and all my previous cars were unable to remove the keys if the car was not in park. So it's all about the push button start/stop button. Thanks for reading, and maybe you can suggest a fix to Ford.

- Horicon, WI, USA

problem #9

Aug 092016

Edge

  • 13,000 miles
Car hesitates 4 or 5 seconds when going from reverse to drive when increasing speed on highway to change lanes or after coasting then try to accelerate Ford says tough live with it tried several times to have it repaired they say cant be done

- Tampa, FL, USA

problem #8

Nov 012014

Edge

  • miles
When you accelerate to pass or enter a freeway you get strong exhaust fumes inside the car.so strong you have to put the windows down to clear them out. Have had this vehicle back to dealership 4 times for this problem. They have done what Ford said do and that did not solve the problem. Ford said " well don't accelerate hard." Tell me how you can get on a busy freeway in houston, Texas without accelerating hard. This has convinced me that Ford does not care about consumers, so I will never purchase another Ford.

- Mont Belvieu, TX, USA

problem #7

Jul 052016

Edge

  • 31,000 miles
Smell exhaust gas inside the car while driving on highway

- Scotts Valley, CA, USA

problem #6

Dec 012015

Edge

  • miles
Issue started late last year, door ajar warning light/audio warning comes on even though the door is completely closed. Doesn't allow the door to lock while driving and the audio warner consistently comes on during the drive. The warning comes on immediately once the car is started and the warning continues when the car comes to a stop and when it begins to accelerate. We've taken the car while it was under warrantly to have the problem addressed. The dealer looked at it and communicated that they've had this issue before. The problem was resolved but now it's back again after maybe 4 months.

- Buena Park, CA, USA

problem #5

Mar 242016

Edge

  • 23,400 miles
Rear hatch window burst.

- Winnebago, IL, USA

problem #4

Nov 012015

Edge

  • miles
My horn does not work neither on the collium or when I lock the doors with remote to alert me that it is locked.

- Grace, ID, USA

problem #3

Apr 032015

Edge

  • 3,000 miles
While driving the vehicle on the highway between 65 and 75 mph, strong exhaust smell in the cabin, through ac vents. This happens also upon acceleration. This happens on long road trips. This carbon monoxide inside the vehicle. Have taken vehicle to the dealership three times and they are not able to fix the problem. The first time was shortly after purchase of the vehicle. It has happened a total nine times so far. First time we went to dealership, they stated the had just got a technical service bulletin about this issue. No notification to consumers. As everyone knows, no notification to consumers if not a recall. Ford knows about this problem and we feel that they are ignoring the obvious. It's pass due for an investigation. We have started the necessary protocol for a repurchase. We do not want to drive a vehicle that is toxic to our health.

- Aiken, SC, USA

problem #2

Jul 222015

Edge

  • 9,000 miles
This problem has been confirmed to exist in both a 2011 and a 2014 Ford Edge. With a passenger weighting 72-75 lbs in the front passenger seat, the air bag turns on and off depending on how the passenger is sitting on the seat. This same passenger has traveled almost 50,000 miles in a 2011 mustang which has a similar sensor system and has never had the air bag turn on. We are able to reproduce this problem at will. This information suggests a problem in the Ford Edge with the software that monitors the front passenger seat sensors and determines when to turn on the front passenger air bag. This was reported to Ford on 07/22 and we checked on it on 09/23 and there was no update, indicating that they have not taken any action on this.

- North Liberty, IA, USA

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