The contact owns a 2015 Ford Edge. The contact initially received a recall notice for NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact then received a second notification letter which stated that parts were now available. The dealer was contacted and informed the contact that the parts remained unavailable despite having received a letter stating otherwise. The contact called back the same dealer three weeks later and was informed that a limited supply of parts was received, and the dealer could not service the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Deckerville, KY, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact called the local dealer as well as Karl Klement Ford (2670 US-287, Decatur, TX 76234: (940) 627-1101) and Five Star Ford (6618 NE Loop 820, Fort Worth, TX 76180: (817) 498-8838) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Fort Worth, TX, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part was not yet available. The contact received a second recall notification which stated that parts were available. The dealer was contacted and informed the contact that the parts were still unavailable despite receiving a letter stating otherwise. The same dealer was contacted three weeks later and stated that a limited supply of parts was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Los Osos, CA, USA

I got a letter from Fords I could schedule recall. Now dealers say they dont have the part for the recall and don't know when they will get it in South Carolina.

- Johnston, SC, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect-€.

- Yorktown, VA, USA

This is the second time in a year that the brakes in our vehicle have stopped working. The pedal goes all the way to the ground and does not completely stop the car. We had the issue dealt with last year at the dealership where we had our vehicle towed to. It was only then that we were notified that there was a recall on the hose that may affect the brakes and other functions of the vehicle. It was replaced. This has now happened a second time while my husband and 2.5 year old were driving home. If he was not able to have some control over the vehicle he and my child could have been killed or someone else on the road. I called the dealership to let them know that the car would be towed again and told the issue. They confirmed we dealt with this same issue just one year ago and I asked why is this happening and this is so unacceptable as my family's safety is at risk. I asked if there are any recalls or issues with the make and model that we should be aware of. After looking up the vehicle she then informed us there was indeed a recall for the flex hose which could cause leaks and affect the brakes. The vehicle is currently at the dealership being inspected. Due to where the leak is coming from it seems to be the left side of the vehicle now which tells me the dealership only replaced one of the hoses and not both causing this to happen again. This is negligence and I am beyond frustrated at the thought of what could have happened and I don't think waiting until someone is killed is the right time to fix this issue. There were no warning lamps, messages or symptoms prior to the failure, it just happened while driving and trying to stop.

- Wolcott, CT, USA

The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the brake pedal was slightly depressed and the vehicle came to an abrupt stop. The contact stated that the failure recurred several times. The contact took the vehicle to an independent mechanic who diagnosed the vehicle but was unable to duplicate the failure. Mechanic found no mechanical issues. The contact was concerned that the sensitivity of the brakes could lead to a crash. The vehicle was not repaired. The manufacturer was made aware of the failure however, no additional assistance was provided. The failure mileage was 82,688. Consumer was told by the manufacturer there was no recall.

- East Greenville, PA, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Vista, CA, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and AutoNation Ford Gulf Freeway (12227 Gulf Fwy, Houston, TX 77034) was contacted and it was confirmed that the part was not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. Consumer received 3 recalls for front brake hydraulic hose.

- Houston, TX, USA

I got the recall letter early 2020, the fix was supposed to be availiable near the end of 2020 and here it is almost mid 2021 with no fix or another letter to schedule the fix. My brake pedal is travelling further than it should and it looks to be leaking brake fluid a bit on the ground

- Mooresville, IN, USA

As I was pulling out of a parking spot my brake pedal went all the way to the floor board. I was traveling with my child at the time and being unsure of what was going on I drove the vehicle across a bridge back to my county to the closest repair facility I could get too. I had barely missed hitting the vehicle ahead of me since it would not stop all the way. After the tech checked it out, it was leaking brake fluid and the hose was busted. Had it towed to the Ford dealership since it should had been covered under warranty. Then found out it was a recall that we have never received any documentation about. This is unsatisfactory since it put myself and my child in danger.

- Lexington Park, MD, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. Boulevard Ford Lincoln of lewes (18443 coastal hwy, lewes, de 19958, (302) 645-2801) was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Ocean View, DE, USA

I was informed there is a recall notice on this problem in August 2020. Nothing has happened since. I have not experienced any problems with my vehicle. I am just curious about when there might be a remedy.

- Shawnee, KS, USA

Ford recall #20S42 - Ford issued this recall 8/10/2020 regarding a brake line(?) issue, over 8 months ago. In checking to have correction made I discovered that they do not have a remedy yet. If this is truly a safety issue regarding braking, should't Ford be pressured to determine a remedy? my vehicle is now 6 years old with 80,000 miles on it. I am concerned. If this is not a serious issue, then please reassure me that it really doesn't need a correction, and that we are not driving a mobile time bomb. Thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Waverly, TN, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to gene messer Ford amarillo (3400 soncy rd amarillo, tx 79119, (806)355-7471) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Nazareth, TX, USA

Recall letter received in September stating repairs to be completed by end of 1st quarter of 2021. Contacted Ford mid-March (end of 1st quarter) -- still no repairs and no indication of when this recall will be taken care of by Ford.

- Nazareth, TX, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The vehicle was taken to auto lenders of egg harbor township (6201 E black horse pike, egg harbor township, NJ 08234, (888)305-5968) where it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that there was black fluid coming from underneath the front end of the vehicle. The approximate failure mileage was 39,000. VIN tool confirms parts not available.

- Birgantine, NJ, USA

The contact owns a 2015 Ford Edge. The contact received notification of NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact stated that while driving at a slow speed, the brake pedal depressed to the floorboard as the low brake fluid message appeared on the instrument panel. The contact was initially able to drive to a local gas station to refill the brake fluid reservoir. The vehicle was taken to an independent mechanic where the failure was linked to the recall however, the part for the repair was unavailable. The contact called biondi motor company Inc (3690 william penn hwy, monroeville, pa 15146) where the dealer also confirmed the recall on the vehicle and that the parts were unavailable. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 96,000.

- Pittsburgh, PA, USA

The contact's daughter owns a 2015 Ford Edge. The contact stated while her daughter was driving at 30 mph and approaching a stop sign, the brake pedal was depressed but the vehicle failured to stop. The contact stated no warning light was illuminated. The driver was able to slow down the vehicle by gliding the wheels on the sidewalk. The vehicle was not drivable. The vehicle was towed to local dealer conklin cars Ford newton (1500 E 3rd St C, newton, ks 67114:(316) 425-9208), where it was diagnosed with needing the front driver brake line replaced. The vehicle was repaired but continued to experience the failure. The contact stated the dealer informed NHTSA campaign number: 20V469000 (service brakes, service brakes, hydraulic) was associated to the VIN, however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. VIN tool confirms parts not available. The failure mileage was unknown.

- Newton, KS, USA

Received a letter from Ford about recall indicating the issues with braking system and that we were supposed to be able to have the recall fixed first qtr 2021. Spoke to the local Ford dealer in marianna Florida (chipola Ford) and they indicated parts may not be available until July 2021 or whenever they receive them. This does not correlate to the NHTSA letter in which Ford indicated a qrt one recall fix. My recall is safety recall 20S42 / NHTSA recall 20V-469

- Marianna, FL, USA